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Tag: ACMA

  • Australia and Singapore to Jointly Fight Against Scam Calls and Messages

    Australia and Singapore to Jointly Fight Against Scam Calls and Messages

    Australia and Singapore will unite in the fight against unsolicited telemarketing, spam and scams, following an agreement between the Australian Communications and Media Authority (ACMA) and the Info-communications Media Development Authority of Singapore (IMDA).

    The new strategic agreement will promote further engagement and information-sharing between the two agencies and assist with both investigations and compliance with telecommunications laws in both countries.

    This memorandum of understanding (MOU) complements the 2020 Australia-Singapore Digital Economy Agreement to expand trade and economic ties in our region. It follows similar agreements the ACMA has made with its regulatory counterparts in the USA, Canada and New Zealand.

    Research conducted by the ACMA in 2021 found that 98% of Australians received some form of unsolicited communication. Scam calls were the most prevalent type of unwanted communication, with 4 in 10 Australians receiving them at least weekly.

    ACMA Chair Nerida O’Loughlin said she was pleased to further strengthen the ACMA’s strong working relationship with the IMDA.

    “Almost every Australian is impacted by unwanted calls, SMS and emails, and we know that many of our international colleagues are dealing with the same issues,” O’Loughlin said. “This agreement will see us building stronger ties with our Singaporean counterparts to crack down on unsolicited calls and messages, particularly when cross-border issues are involved.”

    Lew Chuen Hong, Chief Executive of IMDA said, “Scams is [sic] a global issue that do not respect geographical boundaries. This MOU is an important step for the international community to join forces and tackle this issue decisively. I am happy to join in this partnership with our Australian counterparts and together, the MOU will benefit the citizens of our both countries and increase trust in our telecommunication systems.”

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  • Aussie telco complaints on the decline: ACMA

    Aussie telco complaints on the decline: ACMA

    Australian operators are delivering better levels of customer service with the number of complaints moving lower and “bill shock” less prevalent, according to a major annual national study.

    The Australian Communication and Media Authority’s (ACMA) report “Reconnecting the Customer – Tracking Consumer Outcomes” reveals that the overall incidence of complaints has decreased from 36% in 2013 to 31% this year.

    A significantly lower number of complaints related to mobile phone services was a feature of the result.

    The study also showed that the incidence of consumers complaining about unexpectedly high bills was now at 19% for post-paid mobile services, down from 33% in 2013.

    Complaints for product bundles fell from 26% to 31% over the same period.

    The extra amount consumers are complaining about has fallen from an average AU$94 ($68) to AU$60 ($44).

    In more evidence that Australian consumers are more engaged with their telecom services, consumers are monitoring their expenditure with SMS alerts and apps.

    “In good news for consumers, fewer are experiencing unexpectedly high bills, and they are making better use of spend management tools to monitor and track their expenditure,’ said ACMA’s acting chairman, Richard Bean.

    “They have a clearer understanding about the cost of their communications services, and are better able to plan and budget accordingly.”

    A separate study looking at consumer migration to new technologies also had some positive results, showing that 82 percent of Australian consumers saying it was either easy or not difficult to connect to the new National Broadband Network (NBN).

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  • Australia may refarm 1.5-GHz, 3.6-GHz for MBB

    Australia may refarm 1.5-GHz, 3.6-GHz for MBB

    Australian telecoms regulator ACMA has proposed refarming spectrum in the 1.5-GHz and 3.6-GHz bands for mobile broadband, including potentially in future 5G networks.

    In a discussion paper, the regulator has proposed re-planning the spectrum bands in light of the international interest in utilizing them for mobile broadband by the ITU-R and APT, as well as individual countries. The regulator is seeking feedback from the industry and other stakeholders.

    ACMA said the bands are currently used for a range of other services – including satellite and fixed broadband services in the 3.6-GHz band, and defence use and fixed services in the 1.5-GHz band.

    “There are international standards that support 4G technologies in both the 1.5-GHz and 3.6-GHz bands. Importantly, the 3.6-GHz band is also being looked at internationally as an early band for 5G and the ACMA has decided to bring forward discussion of its future use,” ACMA chairman Richard Bean said.

    “This paper gives current users of the bands as well as potential new entrants an opportunity to help us better understand the issues relevant to each band. Their views will help us to determine what, if any, frequencies and geographical areas should be considered in a possible future re-farming of the bands for mobile broadband.”