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Tag: agung

  • Cebu Pacific cancels Indonesia flights due to volcano eruption

    Cebu Pacific cancels Indonesia flights due to volcano eruption

    Cebu Pacific has announced the cancellation of its flights to and from Bali, Indonesia on Tuesday, Nov. 28.

    The statement was issued due to the eruption of Mount Agung volcano and the closure of the Ngurah Rai International airport in Denpasar.

    The affected flights are:

    • 5J 279 (Manila-Denpasar) ETD 350am / ETA 750am

    • 5J 280 (Denpasar-Manila) ETD 835am / ETA 1240pm

    “We sincerely apologize for any inconvenience this may cause,” the airline said.

    The company said guests with confirmed bookingswill be moved to the next available Cebu Pacific flight.

    The guests may also opt to rebook their flights within the next 30 days, or place the cost of the ticket in a Travel Fund for future use.

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  • AirAsia cancels 32 Bali and Lombok flights

    AirAsia cancels 32 Bali and Lombok flights

    Low-cost carrier AirAsia has cancelled 32 flights and rescheduled two others from and to Bali and Lombok following the volcanic activity at Mount Agung in Bali.

    In a statement, AirAsia said affected passengers would be notified of their flight status and the options available to them via their registered e-mail addresses.

    It said passengers whose flights were cancelled could change to a new travel time on the same route within 30 days from the original flight without additional costs and subject to seat availability. They can also retain the value of their fare in a credit account for future travel.

    “The online credit account has to be redeemed within 90 days from the date of issuance,” it said.

    The airline said passengers are advised to visit www.airasia.com and AirAsia’s social media pages and also to check their flight status through the “Manage My Booking” feature on AirAsia’s website.

    AirAsia said it was in contact with the autho­rities and would continually conduct risk assessments to ensure the safety of its operations.

    “AirAsia will provide updates on the latest developments,” it said, advising passen­gers requiring assistance to contact the airline’s customer support team.

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