Tag: Bose

  • Bose shutting stores across Australia, North America, Europe, Japan

    Bose shutting stores across Australia, North America, Europe, Japan

    Electronics retailer Bose is shutting down its 19 Australian retail stores over the next few months, with the intent to focus on its e-commerce offer in the region.

    Locations across North America, Europe, and Japan will also be affected, putting hundreds of people out of work across the store network.

    The business said in a statement that the approximately 130 stores located across Greater China, the United Arab Emirates, India, Southeast Asia, and South Korea will remain open.

    “Originally, our retail stores gave people a way to experience, test, and talk to us about multi-component, CD and DVD-based home entertainment systems,” Colette Burke, vice president of global sales for Bose said.

    “At the time it was a radical idea, but we focused on what our customers needed, and where they needed it – we’re doing the same thing now.  It’s still difficult because the decision impacts some of our amazing store teams who make us proud every day.”

    According to the brand, it will be offering assistance and severance packages to affected employees.

    Bose joins a list of retailers who have committed to closing stores over the next few months, with EB Gamesshutting 19 stores, Harris Scarfe closing 21, Bardot closing 58, and Curious Planet’s closure seeing 63 doors shut.

    In total, this brings the number of guaranteed store closures to 180 – not taking into account what Jeanswest’s voluntary administration will mean for its 146 stores across Australia.

    While consumer sentiment has been historically low recently, the added pressure on the economy and public sphere due to the unprecedented bushfires burning across the country has raised fears that the Christmas period may not have lived up to retailers’ expectations.

    Australian Retailers Association executive director Russell Zimmerman warned that the consensus for December and January trade is still out, to expect the fires to have an impact on trade figures.

  • Bose to launch new wireless headphones with voice-activated Alexa

    Bose to launch new wireless headphones with voice-activated Alexa

    Headphones with support for digital assistants like Alexa, Google Assistant and Siri have become trivial in the last couple of years. However, most of these headphones will only allow users to wake up the digital assistant by pushing a dedicated button.

    Apple and Samsung are the only companies that have recently introduced the ability to use voice activation to wake up the assistant implemented into a pair of headphones, though support is limited to a certain set of commands.

    The reason headphones manufacturers weren’t able to implement such a feature yet is due to the limited battery life of their products. In order to detect the wake word, headphones must use the battery to keep the microphone enabled all the time, which would drastically reduce the overall battery life. Luckily, a company called Knowles Corp. has managed to design a new chip that enables wireless headphones to reply to Amazon’s Alexa digital assistant by saying its name, Reuters reports. Basically, you will no longer have to press a button to activate Alexa, you will simply have to say its name.

    The new chip is power-efficient and includes a microphone and digital signal processor, as well as a reference design that will allow headphone manufacturers to add support for Alexa into their products.

    Knowles confirmed that Anker and LinkPlay will use its new chip and Alexa design to release headphones with voice-activated Alexa support, which will replace the traditional push-button versions.

    Bose will also launch a pair of headphones with voice-activated Alexa support later this month, although Knowles didn’t explicitly say whether or not they will be based on its chip.

  • Bose pop-up store opens at Changi Airport, Singapore

    Bose pop-up store opens at Changi Airport, Singapore

    A Bose pop-up store has opened at Changi Airport’s Terminal 3 Transit Departure Hall.

    Trading until June 30, the store will give travellers the chance to experience and own Bose’s first audio sunglasses equipped with Bose AR capability, and to try out its latest noise-cancellation headphones.

    The Bose pop-up store features two zones that let travellers experience Bose products. In one, travellers get to try Bose Frames – the first audio sunglasses from Bose – and go on virtual adventures across different scenes while a soundtrack plays from the device.

    In the other zone, travellers can try out Bose’s latest headphones in sound domes.

    The pop-up store also has a photo booth where visitors can snap and upload pictures of themselves with the Bose Frames for a chance to win a pair of Bose Frames.

    “This technologically savvy pop-up store is an exciting collaboration between Bose and Changi,” said Teo Chew Hoon, group senior VP of airside concessions at Changi Airport Group.

    “As an international hub for travellers, Changi Airport, and by extension Singapore, is the perfect location for the Asia-Pacific launch of our latest product, the Bose Frames,” said Christian Rojas, market development leader, focus market development at Bose.

    “Through engaging travel retail concepts like this, we are confident that the authentic Bose experience will be showcased and look forward to bringing high-quality sound to transit travellers at Changi Airport.”

  • Bose brings AirPlay 2 support to Alexa-enabled smart speakers

    Bose brings AirPlay 2 support to Alexa-enabled smart speakers

    Bose announced last week that owners of its smart speakers will be able to enjoy AirPlay 2 support after the last update is installed. This is quite unexpected considering that Bose’s products weren’t among the third-party AirPlay 2 speakers list published by Apple.

    In any case, if you own a Bose Home Speaker 500 and installed the latest firmware update, which is deployed OTA (over the air) automatically, you’ll benefit from AirPlay 2 support. Besides smart speakers, Bose confirmed Soundbar 500 and Soundbar 700 are getting the same improvement as well.

    With AirPlay 2 support, those who own an Apple device will be able to stream music, podcasts and audio to the Bose products mentioned above, including Apple Music.

    Last but not least, Bose announced that it’s working hard to bring AirPlay 2 support to SoundTouch customers, although the US company didn’t offer a timeline for the release. Well, if you own a SoundTouch speaker, at least you now know that something nice will come to you at some point.

  • Apple’s AirPods 2 will help the ‘hearables’ segment to grow

    Apple’s AirPods 2 will help the ‘hearables’ segment to grow

    According to Counterpoint Research, wireless ‘hearables’ are the next big thing. The segment, which contains Apple’s AirPods and the Samsung Galaxy Buds, saw global sales of around 46 million units last year. But with the help of AirPods 2, this could catapult to 129 million units as early as next year.

    Samsung, Google, Bose, and LG are all expected to grow

    As noted by Research Director Pete Richardson, “2019 will be the year that hearables evolve into an important market.” For the most part, new releases from major brands will boost sales across the globe. However, the evolving digital habits of consumers are also expected to propel demand.

    The likes of Samsung, Bose, Huawei, and LG all hold relatively small market shares at the moment. But as interest in the segment picks up throughout this year and next, each one is set to experience relatively strong growth which should translate into larger market shares.

    New Google Pixel Buds and other releases from the likes of Amazon are expected to play an important role too. After all, these should integrate the likes of Google Assistant and Alexa, both of which are becoming increasingly popular among consumers.

    AirPods 2 will propel the ‘hearables’ segment to new levels

    As mentioned in the opening paragraph, for the foreseeable future Apple is expected to remain the biggest driving force of growth. Rumor has it that the brand is preparing a second-generation of its AirPods which should integrate a variety of new features and potentially some small design changes.

    From afar, AirPods 2 are expected to look identical to the originals. But upon closer inspection, a new frosted glass-like coating should be visible. This, according to rumors, will improve grip and reduce the slipperiness, which means the new AirPods shouldn’t fall out of your ears so easily.

    AirPods 2 should also introduce always-on Siri, which will allow users to activate the assistant with the words “Hey, Siri.” This feature was actually first teased way back in September by Apple but still hasn’t been confirmed officially.

    Joining the improved Siri will apparently be some kind of water resistance and potentially some health-related features. More specifically, an earlier report suggested Apple was researching the possibility of a built-in heart rate monitor. However, this extra is far from guaranteed. One feature that does seem extremely likely at this point is support for wireless charging through a new charging case. Allegedly, this feature, which will charge both the case and AirPods simultaneously, will take the battery level from 0% to 100% in just 15 minutes.

    Also expected from the new wireless accessory is Apple’s W2 Bluetooth connectivity chip. This can currently be found inside the Apple Watch Series 4 and halves the power consumption with respect to the W1 chip. As a result, battery life improvements are to be expected.

    Of course, Apple’s AirPods are primarily meant for music and Apple is set to bring some improvements to the overall sound quality.

    Most AirPods buyers aren’t bothered about sound quality

    Rather ironically, despite the fact AirPods are meant for music, consumers aren’t buying them because of their sound quality. Counterpoint Research recently conducted an online survey of over 200 people regarding their preferences. In the case of AirPods, 68% of correspondents cited “comfort & fit” as a key reason for buying them. This was followed by “ease of use” and “portability,” which were mentioned by 56% and 44% of people respectively.

    As it turns out, just 41% of the people surveyed cited “sound quality” as a reason for buying AirPods. For comparison, this factor was the key driver when it came to Bose products, with a whopping 72% listing it. “Noise cancellation” was also important with Bose headphones as it was cited by 68% of people.

  • Richemont joins Alibaba’s IP alliance on brand protection

    Richemont joins Alibaba’s IP alliance on brand protection

    Global luxury group Richemont has joined the Alibaba Anti-Counterfeiting Alliance, a partnership between the e-commerce giant and brands that works to protect intellectual property rights on Alibaba’s platforms. Geneva, Switzerland-based Richemont is now among the 115 members from 16 countries and regions that are a part of the IP alliance, as well as the latest from the luxury sector to partner with the e-commerce giant on brand protection. Richemont said it would share its technology, expertise and other information to support the Alliance’s efforts.

    Richemont owns 17 luxury brands, including Cartier, Montblanc, Piaget, Van Cleef & Arpels, Watchfinder & Co and Chloe, in addition to Yoox Net-A-Porter Group, the online retail platform. YNAP runs four different websites — Net-A-Porter, Mr Porter, lifestyle-goods destination YOOX and affordable-fashion seller The Outnet — as well as online flagship stores for leading fashion brands, such as Armani, Moncler and Valentino.

    The announcement comes a month after Alibaba and YNAP partnered to bring the site’s high-end goods to Chinese consumers. A joint venture between Alibaba and YNAP will launch a mobile app for the Net-A-Porter platform and menswear site Mr Porter, in addition to opening flagship stores for Net-A-Porter and Mr Porter on Tmall Luxury Pavilion, a channel that connects premier brands with China’s digital-first consumers.

    Richemont, along with New Balance, General Motors and McDonald’s, were the latest global brands to join the AACA. The alliance’s membership has more than tripled from the original 30 founding brands at its launch last year, and now includes  names, such as Bose, Canada Goose, Honda, Samsung, Mars, Adobe, Danone, Hasbro and L’Oreal, in 12 industry categories. They work with Alibaba in six key areas — proactive online monitoring and protection, a product test-buy program, offline investigations and enforcement actions, industry-law enforcement workshops, litigation tactics and public awareness campaigns — in the fight against IP infringement.

    In September last year, the AACA established an advisory board so that brands could provide feedback to Alibaba in areas related to IP enforcement. Alibaba has since upgraded its Intellectual Property Protection Portal as well, delivering faster navigation and a better user experience on the site, where rights holders report suspected infringing listing and share information with Alibaba. In addition, Alibaba’s Good Faith program, which is open to brands with a track record of accurate notice and takedown filings, has streamlined the reporting process.

    The IP alliance does not restrict its brand-protection efforts to the online space. Alibaba and its brand partners also work to find and eliminate fakes at their source. In the luxury sector, Alibaba and Louis Vuitton – one of the first members of AACA – conducted an offline investigation that resulted in the seizure in May of approximately RMB 100 million ($14.4 million) worth of counterfeit goods.

    “The protection of intellectual property rights requires all stakeholders to work closely together and share their expertise. The AACA will continue its efforts to establish industry best practices for IP protection by creating effective collaboration among brands, platforms and law enforcement,” said Michael Yao, Alibaba’s senior VP and head of Brand Protection and Cooperation.

  • Walmart US’s online sales soars by 50 per cent

    Walmart US’s online sales soars by 50 per cent

    Walmart’s online sales in the US soared 50 per cent during the latest quarter, described as a stellar rate of increase which shows Walmart is growing its digital market share at pace.

    The world’s largest brick and mortar retailer recorded a revenue rise of 4.2 per cent, which equates to a US$5 billion increase in sales over the three months. Walmart US led the way with a 4.3 per cent increase in revenue and a 2.7 per cent increase in comp-store sales.

    GlobalData Retail MD Neil Saunders described that result as “impressive” and underscoring the company’s determination to not only defend its leading position but to extend it.

    That most of the online growth came from the core Walmart.com operation rather than from new additions, highlights the success of initiatives such as free two-day shipping and an expanded online selection, which now encompasses over 70 million products, said Saunders.

    “From GlobalData Retail’s figures, it is clear that Walmart is not only getting existing customers to spend more online but is also attracting new shoppers.

    “With a solid e-commerce base, Walmart is now looking to deepen its offer and experience in a select number of categories. This is one of the reasons it has struck deals with partners like Lord & Taylor in fashion and is building relationships with premium brands like KitchenAid and Bose.

    Walmart’s longer-term aim is clear: it wants to become the go-to online destination for both everyday and specialty items. The push into higher-end products should also help to bolster online margins.”

    Strong traffic

    However, although online has been a success story for Walmart, the second reason for its US growth is the performance of stores. Traffic held up well across the US, with price cuts helping to keep customers loyal, especially in categories like grocery. Some modest improvements to store layout and design have also aided conversion rates, particularly in non-food categories.

    “For a retailer of its size and scale, Walmart’s ability to keep its stores growing is impressive,” said Saunders.

    While he cautioned that some of the US sales success could be attributed to post-hurricane spending and recent acquisitions, the core business is performing well, with a broad pickup in both customer traffic and spending across all of Walmart’s channels.

    Sales outside the US also picked up. He said the Mexican operation is benefitting from investments in e-commerce, including an expanded online offer. Revenue in Canada has increased, mainly thanks to sharper pricing and expansion of the number of locations offering grocery pickup.

    In the UK, Asda posted its second consecutive quarter of comparable growth. “While this result comes off the back of a long run of weak performance and does not yet constitute a return to sustainable growth, we believe the investments made in price, offer, and service are starting to pay dividends.”

    Saunders said the latest results show Walmart is a retailer on the front foot.

    “Admittedly, the investments it is making in price and e-commerce are taking their toll on the bottom line, but they are also positioning the company for significant future success.”