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  • Cebu Pacific, Cebgo, AirAsia flights still canceled until May 31

    Cebu Pacific, Cebgo, AirAsia flights still canceled until May 31

    All domestic and international flights of the Cebu Pacific, Cebgo, and AirAsia airlines remain canceled until May 31, 2020 in line with the implementation of the modified enhanced community quarantine in Metro Manila.

    “We encourage passengers on canceled flights to manage their bookings online via the website, before their scheduled travel dates,” Cebu Pacific said in an advisory on Wednesday.

    When rescheduling, passengers may select from either free rebooking or full travel fund.

    Under free rebooking, passengers may rebook to any travel date within three months. Change rebooking fees and fare difference are waived, according to Cebu

    For a full travel fund, passengers may place the full cost of the ticket in a travel fund valid for one year. This fund can then be used within one year either to book a flight up to one-year ahead or pay for add-ons like baggage allowance and seat selection.

    If the travel fund is not used within one year, passengers can also apply for a full refund, said Cebu Pacific.

    Processing of refunds will start after the community quarantine is lifted and regular work schedules resume.

    “However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles,” the airlines company said.

    Passengers with booked flights from June 1 to September 30, 2020 who want to change travel plans have the option to rebook to any other travel date within one year or place the full cost of the ticket in a travel fund valid for one year.

    Meanwhile, AirAsia also said it is offering provisions for passengers affected by flight cancellations following the government directive.

    “Guests with existing flight bookings made on or before 12 May 2020 with a departure date between 23 March and 31 July 2020 will now be able to select from a range of extended flexibility options for future travel,” the airlines said in a separate advisory.

    AirAsia said one of these options is unlimited flight change or changing to a new travel date before October 31 on the same route for unlimited number of times and without any additional cost subject to seat availability. The other option is a credit account or retaining the value of the flight booking for future travel with AirAsia to be redeemed within 730 calendar days from the issuance date.

  • Cebu Pacific slips into first-quarter loss

    Cebu Pacific slips into first-quarter loss

    Cebu Pacific posted an operating loss of Ps693 million ($13.7 million) in the first quarter of 2020, reversing the Ps3.85 billion operating profit made in the same period last year.

    Total revenue for the quarter ended 31 March fell 24.9% to Ps15.9 billion, as revenue from passenger, cargo, and ancillary segments fell across the board.

    The low-cost carrier’s expenses declined 4.2% to Ps16.6 billion, due to a sharp fall in costs associated with reduced flying operations, as well as reservation and sales. On the other hand, costs from depreciation and amortization, and aircraft maintenance costs were all higher.

    Cebu Pacific thus slipped into a net loss of Ps1.18 billion, down from a net profit of Ps4 billion last year. Factors contributing to the net loss include losses from hedging and foreign exchange.

    Cash and cash equivalent stood at Ps17.5 billion as of 31 March, down from the Ps22.5 billion a year before.

    During the quarter, Cebu Pacific grew its fleet from 75 to 76 aircraft, having added one Airbus A320neo.

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  • Cebu Pacific offers flexible options for travelers

    Cebu Pacific offers flexible options for travelers

    In light of the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific Airline encourages travelers to be responsible and stay at home amid the current health crisis as it offers flexible options for passengers whose flights have been canceled.

    Among the self-service options that can be done conveniently online are free rebooking, full travel funds, and a full refund. Free Rebooking By availing of this option, guests can rebook their canceled flights to any other travel date within three months from the original date, with no additional charges—both change (rebooking) fees and fare difference are waived. Who must avail of this: This is perfect for those just waiting for the skies to clear, and still need to travel at the soonest time possible.

    Full Travel FundThose who opt for the full travel fund, the full cost of their ticket will be stored in a virtual wallet—said amount can be used to either book a flight up to one year ahead or pay for add-ons such as baggage allowance and seat selection. If the travel fund is not used within a year, passengers can instead apply for a full refund. Who must avail of this: This can come in handy for those still waiting things out or those who are re-assessing their existing travel plans.

    Passengers who prefer to receive a full refund, processing of requests will begin on May 18 should the ECQ be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three to four billing cycles (a cycle typically lasts 20-45 days).

    Who must avail of this: This is suited for those who might need the cash for other purposes, and are putting their travel plans on hold. For added flexibility, passengers with booked flights from May 16 to Sept. 30, 2020 who wish to voluntarily change their travel plans have the following options, all free of charge: – Rebook to any other travel date within one year from original date of departure, with change (rebooking) fees waived, but fare difference may apply;- Convert full cost of the ticket to a Travel Fund, which is now valid for one year. This allows passengers to decide and book their trips within a year for flights as far as one year ahead.

    Flights can be easily managed online via the “Manage Booking” portal on the Cebu Pacific website. Customers who booked through a travel agent should contact their agent for assistance.

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  • Cebu Pacific to introduce Contactless Flights as “new normal”

    Cebu Pacific to introduce Contactless Flights as “new normal”

    Cebu Pacific will introduce contactless flights in the future when people are ready to fly again. The low-cost airline put safety as its topmost priority in the age of “new normal” as the Philippines will start to ease its quarantine restrictions come May 16. Here are some of our new guidelines for Cebu Pacific Contactless Flights within the Philippines:

    Guests are required to keep masks on, from airport entrance until arrival. Bag drop counters will close one hour before flights, to allow enough time for staggered boarding procedures. Physical distancing markers must be followed.

    Hand sanitizers will be provided for guest and staff use, at the airport and inside the aircraft. CEB passenger areas such as kiosks, bag drop counters, shuttle buses, and aircraft lavatories and seats will also be frequently sanitized for everyone’s safety.

    Guests are highly encouraged to check-in online to minimize proximity to our check-in agents. Those with no bags can head straight to gate. Once the row is called, have boarding passes ready for scanning by our boarding gate agents.

    Meanwhile, operations teams have these world-class Preventive Measures in place:

    CEB pilots and cabin crew will undergo rapid antibody tests before their assigned flights, as part of our commitment to flattening the curve. The operating crew cleared for flights will also don personal protective equipment. They are also trained to assist and isolate guests onboard, as needed.

    Our daily disinfection program includes the misting of the aircraft cabin, using an Airbus-approved disinfectant effective in eradicating viruses including the Coronavirus. This process is aligned with the International Air Transport Association (IATA) guidelines and ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized. Lavatories will also be sanitized every 30 minutes.

    The air inside the cabin is changed every three minutes, using High-Efficiency Particulate Air (HEPA) filters installed in our Airbus aircraft. HEPA filters can filter out viruses with 99.99% efficiency, which is why it’s also used in hospital operating rooms.

    Cebu Pacific said that it will continue to work with government authorities and use guidelines from the World Health Organization and the International Civil Aviation Organization. They will keep refining their procedures, so people can travel with peace of mind.

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  • PAL, Cebu Pacific hope to resume regular operations soon

    PAL, Cebu Pacific hope to resume regular operations soon

    Philippine Airlines (PAL) is hoping it can resume international and domestic operations in limited capacity flights on May 16.

    “We are preparing and identifying routes for possible bookings, but we still need the go-signal from the government to operate our commercial flights,” said PAL spokesperson Cielo Villaluna. “We have complete sets of masks, gloves, goggles, and personal protective equipment (PPE) which our crew will wear during and every flight for the protection of everyone on board.”

    On the other hand, Cebu Pacific Corporate Communication Director Charo Lagamon said they have been coordinating with the Department of Tourism (DOT) and other organizations to mount sweeper and repatriation flights.

    “We have finalized sweeper flights with the DOT, starting May 1, between Manila and key domestic destinations to fly stranded passengers,” Lagamon said.

    Cebu Pacific continues to operate all-cargo flights to keep vital goods moving across the country during the enhanced community quarantine.

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  • Cebu Pacific extends the suspension all flight operations from April 15 – April 30

    Cebu Pacific extends the suspension all flight operations from April 15 – April 30

    Cebu Pacific flights will remain suspended from April 15 to April 30, 2020, in accordance with the Philippine government’s directive on extending the Enhanced Community Quarantine (ECQ).

    Passengers on canceled flights are encouraged to take any one of the following options:

    1. Free rebooking – Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived

    2. Full Travel Fund – The Travel Fund is now valid for one (1) year. Use it to either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

    If the Travel Fund is not used within one (1) year, passengers can get a full refund.

    3. Full refund – Processing of refunds will start on May 4, 2020 – after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.

    Flights may be managed online through the “Manage Booking” portal in the Cebu Pacific website.

    Furthermore, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:

    • Option 1 – Rebook to any other travel date within one (1) year
      Change (rebooking) fees waived, but fare difference may apply.
    • Option 2 – Place the full cost of the ticket in a Travel Fund, now valid for one (1) year
      Decide and book travel within a year for flights as far as one year ahead
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  • Cebu Pacific flights remain suspended until April 30

    Cebu Pacific flights remain suspended until April 30

    Budget carrier Cebu Pacific said Wednesday that its flights remain suspended until the end of the Luzon-wide enhanced community quarantine on April 30.

    “Due to the extension of the Enhanced Community Quarantine (ECQ) until April 30, Cebu Pacific flights will remain suspended from April 15 to April 30, 2020,” Cebu Pacific said in a statement.

    The airline said passengers on canceled flights are encouraged to take any of the following options:

    • Free rebooking: Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived.
    • Full Travel Fund: The Travel Fund is now valid for one year. Use it to either book a flight up to one year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.) If the Travel Fund is not used within one year, passengers can get a full refund.
    • Full refund: Processing of refunds will start on May 4, 2020—after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles.

    “Flights may be managed online through the ‘Manage Booking’ portal in the Cebu Pacific website,” Cebu Pacific said.

    Further, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:

    • Rebook to any other travel date within one year, change (rebooking) fees waived, but fare difference may apply.
    • Place the full cost of the ticket in a Travel Fund, now valid for one year. Decide and book travel within a year for flights as far as one year ahead

    “We thank everyone for their support and understanding during this challenging time,” Cebu Pacific said. 

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  • Cebu Pacific net income doubled in 2019

    Cebu Pacific net income doubled in 2019

    Cebu Pacific on Wednesday reported a 132.6-percent jump in net income for 2019, before the coronavirus pandemic grounded world travel and plunged airlines into financial turmoil.

    The Philippines’ largest airline posted net income of P9.123 billion last year from nearly P4 billion in the previous year, according to a stock exchange filing. Passenger revenue grew 8.7 percent to P4.3 billion while cargo revenue rose 19.3 percent to P887.8 million.

    Gokongwei-led Cebu Pacific, Philippine Airlines and AirAsia Philippines on Tuesday sought credit relief from Manila, saying their survival was at stake. Flight were suspended throughout the 1-month Luzon lockdown, scheduled to end on April 12.

    “While it is difficult to predict when operating conditions will improve, the Group believes that it remains a going concern, given the measures undertaken, its liquidity position, its access to short and long term funding, and the strong relationships it has with major suppliers,” Cebu Pacific said.

    Cebu Pacific earlier said its senior management took pay cuts to avoid layoffs.

  • Cebu Pacific feels pinch from Philippines quarantine

    Cebu Pacific feels pinch from Philippines quarantine

    Cebu Pacific says the month-long “community quarantine” imposed on Metropolitan Manila and the main Luzon island group recently will free up 90% of its total seat capacity, even as it maintains services from its hubs outside of Manila and the region.

    The 90% capacity figure is based on the suspension of domestic flights departing Manila, and previously suspended services to China, Hong Kong, Macau and South Korea, says Cebu Pacific in a Philippines Stock Exchange disclosure.

    During this period, the airline continues to operate flights from its other hubs that have not been affected by the quarantine order such as Cebu, and is maintaining connectivity “where operationally feasible”.

    Cirium schedules data show that in February, domestic routes accounted for 83% of Cebu Pacific and subsidiary Cebgo’s seat capacity.

    Although it expects a “significant revenue impact” during the quarantine period, operating expenses will fall in tandem, while lower fuel prices provide an additional cost benefit to its reduced fuel consumption.

    Cebu Pacific was unable to provide any earnings guidance for 2020, due to uncertainties caused by the coronavirus pandemic. However, it stressed that it has a strong balance sheet with “over Ps18 billion ($353 million) in cash and cash equivalents” at the end of 2019, and that a net debt to equity level of around 1.25x with a long maturity profile gives the airline room to seek short-term or long-term funding.

    It is also conserving cash and reducing expenses by freezing recruitment and consultancy work, implementing pay cuts for its top management, and suspending salary increases.

    Earlier in February, the carrier estimated that the outbreak will see a “Ps3-4 billion swing on profit” should the outbreak remain unabated over the next six months. The estimate was based on 2003’s Severe Acute Respiratory Syndrome outbreak, which curtailed demand for air travel for six months.

    Cebu Pacific is expected to release its 2019 financial results in the coming weeks.

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  • Cebu Pacific suspends all flights until April 14 due to COVID-19 lockdown

    Cebu Pacific suspends all flights until April 14 due to COVID-19 lockdown

    Cebu Pacific said Tuesday all flights would be canceled from March 19 to April 14 in compliance with the Luzon-wide lockdown and similar quarantines elsewhere in the country to contain the COVID-19 pandemic.

    The last day of operations will be on March 18 to service flights from Manila, Bangkok, Tokyo, Osaka, Nagoya, Ho Chi Minh, Singapore, Taipei, Bali and Jakarta, the country’s largest carrier said in an advisory.

    “All Cebu Pacific and CebGo flights will be canceled from March 19 until April 14, in support of government regulations on COVID-19,” Cebu Pacific said.

    Philippine Airlines and AirAsia earlier announced flight cancellations due to COVID-19.

    Affected passengers can rebook, refund or store the value of the ticket in a fund, it said.

    Ticket offices will also be closed from March 19 to April 14 for the safety of passengers and personnel, the carrier said. Changes can be done through the “manage booking” portal in its website, Cebu Pacific said.

    Cebu Pacific earlier said the COVID-19 pandemic would “significantly” dent revenues and operating expenses.

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  • Cebu Pacific announces policy on rebooking

    Cebu Pacific announces policy on rebooking

    Cebu Pacific flights continue to operate as scheduled. However, they have received rebooking and cancellation requests from passengers due to concerns over COVID-19 so they changed their booking policies to provide passengers with flexibility and peace of mind:

    Passengers traveling to Philippine and international destinations from March 10 to April 30, 2020, who would like to rebook or cancel their flights can avail of the following options:

    Free Rebooking – Rebook flights with change fees waived. Fare difference may apply.

    To rebook the flight, use the “Manage Booking” portal in the Cebu Pacific website.

    Travel Fund – Place the full cost of the ticket in a Travel Fund which can then be used as payment for a future booking. The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.

    To avail of the Travel Fund option, they may use the “Manage Booking” portal in the Cebu Pacific website to cancel their booking and store the value in the Travel Fund.

    New flights booked from March 10 to April 30 (regardless of travel date and route) can avail of CEB Flexi for FREE. CEB Flexi enables travelers to rebook their flights up to two times, fare difference may apply. Simply select the “CEB Flexi” add-on during booking.

    Cebu Pacific practices precautionary measures against COVID-19. This includes frequent deep-extensive cleaning and disinfection of aircraft, provision of gloves and disinfectants for our cabin crew, and the use of HEPA air filters in our aircraft to block 99.99% of contaminants and viruses.

    Cebu Pacific is monitoring developments regarding COVID-19, coordinating regularly with government and other stakeholders.

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  • Cebu Pacific to cancel South Korea flights from March 3 to April 30

    Cebu Pacific to cancel South Korea flights from March 3 to April 30

    In line with the government’s travel ban on South Korea, Cebu Pacific will cancel its flights to the East Asian country from March 3 to April 30.

    Cebu Pacific announced Friday that the following flights will be canceled:

    5J 188/ 5J 187 Manila-Incheon-Manila

    5J 128 / 5J 129 Cebu-Incheon-Cebu

    5J 180 / 5J 181 Kalibo-Incheon-Kalibo

    The airline has advised affected passengers to rebook flights to February 29, March 1, or March 2 depending on seat availability, rebook a new flight until June 30, or refund the tickets in full. Passengers can also store the ticket value in a travel fund for future use.

    The Bureau of Immigration has implemented the ban on passengers with a recent history of travel from the coronavirus-hit province of North Gyeongsang in South Korea. The infection began in Its capital Daegu City. This was based on the decision of the Inter-Agency Task Force for the Management of Emerging Infectious Diseases.

    Meanwhile, exempted from the travel ban to Korea are overseas Filipino workers, permanent residents in Korea, and students.

    South Korea has confirmed 571 additional cases of the novel coronavirus Friday, according to the South Korean Centers for Disease Control and Prevention.

    This brings the national total to 2,337 cases, with 13 deaths. South Korea has recorded the largest virus outbreak outside mainland China.

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  • Cebu Pacific to offer seat sale from March 3 to 5, 2020

    Cebu Pacific to offer seat sale from March 3 to 5, 2020

    Cebu Pacific has announced a seat sale from March 3 to 5, 2020.

    The budget carrier said it will offer a sale on all domestic flights on March 3, sale on international flights on March 4 and sale on all destinations on March 5.

    The promo fares will be valid for travel from September 1, 2020 to February 28, 2021.

    Cebu Pacific, however, did not state how much the promo fares would be.

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  • Cebu Pacific extends sustainable tourism campaign to Bohol

    Cebu Pacific extends sustainable tourism campaign to Bohol

    Cebu Pacific (CEB), the Philippines’ largest carrier—and one of the largest in the region— has extended its ‘Juan Effect’ sustainable tourism program. After roll-outs in Siargao and in Boracay, Bohol will be adopted as a Juan Effect destination with interventions put in place to support its sustainable tourism practices.

    Bohol was chosen as the next destination as it is one of the Philippines’ and the airline’s most popular destinations, has welcomed close to 1.5 million tourists in 2018, according to the Provincial Planning and Development Office.

    Juan Effect Bohol will launch with an information campaign through signages installed in Bohol’s most popular tourist attractions, including the Chocolate Hills, the Tarsier Sanctuary, and the Loboc River Cruise. These multi-lingual signages, made out of recycled wood, carry reminders of simple things to do or behaviors to observe while visiting these attractions.

    “It is important to strike a balance between growing the tourism industry and preserving the very assets that attract tourists,” said Candice Iyog, vice president for marketing and customer experience at Cebu Pacific. “Bohol has seen its tourist arrivals grow in the past year. We are adopting it as a Juan Effect site to do our part in reminding our travelers to conserve its ecological and cultural treasures.”

    In partnership with the Department of Tourism (DOT), the multi-sectoral sustainable tourism program is also supported by the Department of Environment and Natural Resources, as well as the Department of Interior and Local Government. The advocacy engages the local community, the government and tourism stakeholders, in educating travelers about their responsibilities as tourists.

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  • Cebu Pacific Celebrates Dinagyang with Fiesta Fun Fest

    Cebu Pacific Celebrates Dinagyang with Fiesta Fun Fest

    Festivals are much a part of the Filipino culture as its distinct cuisines and hospitality. Filipino festivals across cities are vastly different; with different practices and tributes but still tied to an undeniable sense of Filipino community and camaraderie.

    For 2020, Cebu Pacific launches the Fiesta Fun Fest, a global campaign that will highlight the country’s top festivals that have marked the Philippines as a tourism destination among locals and foreigners alike.

    Iloilo’s Dinagyang Festival is the second stop of the Cebu Pacific Fiesta Fun Fest campaign, following the kickoff activity during the Sinulog Festival in Cebu early this year. In the true spirit of dagyang, Cebu Pacific will be having on-ground booths filled with fun games and prizes. Around 100 Grab cars will also bear the Cebu Pacific brand and its corresponding direct Iloilo routes to highlight the merits of travel, whether by land or air, especially during grand gatherings such as Dinagyang.

    To make this year’s Dinagyang Festival even more fun, Cebu Pacific will be holding a special sale for all routes in and out of its hub in Iloilo. For as low as PHP99, fly direct between Iloilo and Cebu, Clark, Puerto Princesa, Cagayan de Oro, Davao, General Santos and Manila; from Iloilo to Singapore, and vice versa for as low as PHP2016; and Iloilo to Hong Kong for as low as PHP499.

    Iloilo serves as the primary hub of Cebu Pacific in Western Visayas, with nine direct domestic and international routes and 172 flights weekly, catering to a growing number of travelers in the region. Cebu Pacific has maintained its leadership in the Iloilo market, with 54% capacity share.

    Watch out for the next stop of the Cebu Pacific Fiesta Fun Fest! Visit the official Cebu Pacific social media accounts on Facebook, Twitter and Instagram for more details.

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