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Tag: China Airlines

  • China Airlines partners with Chunghwa Telecom Laboratories on new roadmap to develop airline AI applications

    China Airlines partners with Chunghwa Telecom Laboratories on new roadmap to develop airline AI applications

    China Airlines (CAL), a Taiwan-based carrier, has strategically positioned itself for the future by signing a memorandum of understanding (MOU) this month with Chunghwa Telecom Laboratories (CHTTL) to expand the use of Artificial Intelligence (AI) technology resources. The two companies will share their respective industry applications and R&D technology to co-develop an integrated AI development and management platform. This strategic move will not only make services more accessible to travelers but also define a new roadmap for AI development in the airline industry.

    As the first airline to form such a partnership with CHTTL, CAL will focus on enhancing the AI service experience and strengthening corporate management of on-premises AI applications. The incorporation of “AI interactive voice response” functionality with customer service chatbots into the CAL website will provide travelers with additional answers to their inquiries, enhancing their overall experience. “Customer conservation analytics” performed by generative AI will analyze and categorize questions in audio files in real time to help customer service staff track common traveler questions with great precision. The data can also be used to improve internal education and training as well as enhance the productivity and quality of customer service.$

    For internal enterprise management, CAL will combine AI “forecasting and early warning applications” with big data to accurately predict the number and weight of luggage on each flight. The information can be used to maximize the utilization of belly cargo space on passenger flights and cargo hold space on freighter flights, which promises savings for the workforce. At the same time, the two companies will co-develop a “Smart Generative AI Platform” that uses machine learning model management and the construction of large language models (LLM) to accelerate the scaling and deployment of AI operations. The platform will also assist businesses with more effective management of on-premises AI applications and shorten model development time.

    Research and development of telecommunications and information-communications technologies have always been the focus of CHTTL. The Labs have played a key role in defining international standards and industrial innovation as well. Current fields of research include the core technologies for broadband networking, mobile networking, AI, and information security. CHTTL has already developed numerous AI applications for enterprise use, including AI customer service chatbots, AI voice assistances, and the customer sentiment analysis platform (DeepVoice). These solutions have been recognized by the Taiwan Excellence Awards, National Brand Yushan Awards, and other top awards, demonstrating the quality and innovation of CHTTL’s work. The latest partnership will lead to new milestones in the use of smart AI technology in the Taiwanese airline industry.

    CAL continues to promote innovative services by incorporating the latest AI applications into its traveler experience and into internal management to boost team productivity. In 2024, CAL became the first Taiwanese carrier to receive the award for Best AI System Application Team at the Customer Service Excellence Awards (CSEA). CAL will continue to track the latest developments in the AI industry and collaborate with leading external organizations to build strategic partnerships that will accelerate AI development and boost international competitiveness through smart airline AI services.

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  • China Cargo Airlines appoints Tam Group as GSSA in the Philippines

    China Cargo Airlines appoints Tam Group as GSSA in the Philippines

    Tam Group has been appointed as the General Sales and Service Agent (GSSA) for China Cargo Airlines in the Philippines, with this appointment being recognized as the third territory in which Tam Group has been assigned this role, following Malaysia and Vietnam. This strategic alliance represents a crucial step in strengthening China Cargo Airlines’ operations across Southeast Asia. The partnership oFicially commenced on January 1, 2025.

    The flights between the Philippines and China play a vital role in facilitating trade and commerce, connecting businesses and consumers across these two dynamic markets. China Cargo Airlines presently operates five weekly flights from Manila to Shanghai and three from Cebu to Shanghai, utilising A320 series aircraft for these crucial routes. This connectivity supports the timely transport of goods, including perishables and electronics, enhancing economic ties and logistics capabilities between the countries. Notably, this agreement facilitates same-day delivery of perishables to major cities in Eastern China via Road Feeder Service (RFS), utilising the region’s earliest flight schedules.

    Alvin Tam, Senior Vice President of Tam Group, stated, “We are excited to deepen our partnership with China Cargo Airlines in the Philippines. This appointment not only enhances our regional footprint but also enables us to deliver improved services and support for their operations. At Tam Group, we have implemented various solutions, including a robust CRM system and 24/7 customer service, to ensure a seamless experience for our clients. We are continuously seeking enhancements to our offerings and look forward to collaborating closely with China Cargo Airlines to unlock their full potential in the Philippine market.”

    This appointment is expected to create significant opportunities for both Tam Group and China Cargo Airlines, enhancing their market presence in the rapidly growing Southeast Asia logistics sector.

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  • China Airlines’ new contract extends its partnership with Frankfurt Cargo Services (FCS) beyond 25 years

    China Airlines’ new contract extends its partnership with Frankfurt Cargo Services (FCS) beyond 25 years

    Frankfurt Cargo Services (FCS) has earned a new multi-year cargo handling contract with China Airlines, extending their partnership at Frankfurt Airport, Germany’s biggest air cargo gateway, to more than 25 years.

    China Airlines signed its first cargo handling agreement in 2000 with FCS, a subsidiary of Worldwide Flight Services (WFS), part of the SATS Group. Today, it is the most longstanding airline customer of FCS, transporting some 25,000 tons of cargo annually on its Boeing 777 flights connecting Frankfurt and Taipei.

    The new contract commences in August 2024. It also further extends China Airlines’ partnership with WFS, which provides cargo handling for the airline in Belgium, Denmark, France, Germany, Ireland, Spain, and the United Kingdom as well as in India, Thailand, and North America.

    “Over two decades, we have established a strong collaboration and partnership with China Airlines and its team in Germany. We are proud of the reliable flight operations we jointly deliver and appreciative of the airline’s long-term commitment to FCS. Our success in winning this most recent tender in a very competitive commercial environment is driven by our constant focus on providing high quality service levels and competitive advantages for China Airlines and its customers,” said Claus Wagner, Managing Director of FCS.

    FCS is the largest airline-independent cargo handler at Frankfurt Airport, Europe’s largest cargo airport. With a 48,000 square metres warehouse offering direct access to the airport apron, FCS serves some 50 international airline customers and handles about 600,000 tons per annum. This includes growing volumes of temperature-controlled pharma shipments in its dedicated Good Distribution Practice (GDP) and IATA CEIV Pharma-certified facility.

    FCS also provides solutions for e-commerce and special handling and storage for vulnerable cargo and Dangerous Goods shipments, including radioactive material.

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  • China Airlines adds new route to U.S.

    China Airlines adds new route to U.S.

    A new route to the United States has been added by China Airlines. The TPE-ONT (Taoyuan to Ontario in California) route that the market has long been waiting for was officially commissioned. China Airlines will operate Boeing 777-300ER aircraft on the route with seven flights a week. The new regular service will be the first direct flight from Asia to Ontario CA. It has already achieved average bookings of 70% at launch despite March through to April being the off-peak season. The launch means China Airlines now offers six direct flight destinations in the U.S. with 32 flights a week to choose from.

    To celebrate the launch of the all-new route, China Airlines Chairman Nuan-hsuan Ho hosted a ceremony at Taoyuan Airport on 25 March 2018. The milestone moment was witnessed by Mayor of Taoyuan City Wen-tsan Cheng, VISIT CALIFORNIA – Taiwan Travel Trade Director Milane Tsai, Taoyuan International Airport Corporation President Deng-Ke Shiau, Taoyuan Metro Chairman Kun-Yi Liu and other guests, all of whom gathered to bestow their blessing on the inaugural flight.

    China Airlines Chairman Nuan-Hsuan Ho said that the extensive studies and assessments carried out by China Airlines have now finally paid off. The launch of the Taoyuan – Ontario route will tap into the market for travel between Taiwan, Mainland China, Hong Kong and Macau among eastern Los Angeles’ Chinese community. The new route, along with the existing Taoyuan – Los Angeles service, will expand options for travel to and from Asia for metropolitan Los Angeles as a whole, fostering closer Taiwan-U.S. ties as well as strengthening links with the Asia market.

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  • China Airlines Becomes 9th A350 Operator

    China Airlines Becomes 9th A350 Operator

    The carrier, which has 13 more on order, is the ninth airline operator of the new type.

    China Airlines will deploy the first A350 on regional routes such as Taipei-Hong Kong for crew familiarization towards the end of October 2016, before flying it to Amsterdam, Vienna and Rome from January 2017.

    According to the airline, it expects to receive three more A350s by the end of the year, with the other 10 scheduled to be delivered during the next two years.

    Airbus had originally planned to deliver the first frame to China Airlines in July 2016, but pushed it back due to production delays.

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