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Tag: coveo

  • Coles Selects Coveo for AI Search Across Online Grocery Platform

    Coles Selects Coveo for AI Search Across Online Grocery Platform

    Coles Group Limited selected Montreal-based enterprise software provider Coveo Solutions Inc. On Oct. 22, 2026, to deploy AI search and product discovery tools across coles.com.au.

    The partnership aims to help digital shoppers navigate Coles’ extensive grocery catalog with greater speed and accuracy. Coveo’s AI-Relevance system evaluates customer intent, context, browsing behavior, and product data to deliver personalized search results and recommendations.

    The deployment serves Coles’ nationwide network of over 1,800 retail outlets, backed by more than 115,000 team members and 8,000 suppliers serving millions of shoppers every week.

    Algorithmic discovery for digital supermarket aisles

    Coveo’s AI-Relevance technology brings together shopper intent, context, behavioral signals and product data to present each customer with the results and recommendations most relevant to them. For a large, constantly changing grocery range, that means a more intuitive experience for shoppers.

    “We’re always looking for ways to make shopping with Coles easier for our customers, and search is an important part of the online experience,” said Ben Levinson, general manager of digital product at Coles. “Coveo demonstrated that its technology will make it easier for customers to find the products they are looking for, and we look forward to continuing to improve the Coles online shopping experience.”

    The competitive battle for digital basket building

    “Helping Australians find their everyday grocery products faster and easier is a great opportunity for Coveo” said Alexander Mahr, managing director, APAC, at Coveo. “We’re proud to support Coles as it creates a smarter, more intuitive online grocery experience for customers across Australia.”

    Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. The company employs more than 115,000 team members, engages with more than 8,000 suppliers, and serves millions of customers through its store network and digital platforms every week.

    Integrating tech into omnichannel distribution

    Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes.

    Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person’s journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products.

  • Metcash Expands Coveo AI Partnership for AskRoss Portal

    Metcash Expands Coveo AI Partnership for AskRoss Portal

    Wholesale distributor Metcash expanded its partnership with Coveo on September 29, 2026, to bring generative artificial intelligence conversational experiences to its AskRoss business-to-business customer communications portal.

    The expansion builds on Metcash’s existing deployment of Coveo alongside technology partner Publicis Sapient, with retail general manager Madeleine Fitzpatrick noting the system will allow partners to self-serve routine needs and access support.

    Upgrading the AskROSS Merchant Network

    Metcash runs supply chains that underpin thousands of independent Australian storefronts, including IGA supermarkets, Mitre 10 hardware outlets and Cellarbrations bottle shops. The updated AskROSS platform allows store owners to query inventory rules, stock availability and operational support in natural language instead of hunting through manual menus.

    Support personnel inside Metcash will receive identical conversational search tools within their internal agent interfaces. That setup gives both store owners and backend staff the same reference data during ordering disputes or stock inquiries.

    “Retailers can now ask questions in natural language and receive fast, trusted answers that help them make better decisions,” said Madeleine Fitzpatrick, general manager of retail at Metcash.

    The Wholesale Shift to Machine Search

    Wholesale distribution in Australia operates on thin margins and dense product catalogues. Independent grocers ordering through Metcash deal with tens of thousands of fast-moving consumer goods lines where supply snarls or incorrect pack sizes quickly erode shopkeeper profits.

    For independent operators, moving administrative queries from call desks to automated natural language search cuts administrative overhead during peak morning restocking hours. For Metcash, routing routine catalog queries into automated self-service frees internal account teams to focus on commercial contract disputes and wholesale supplier terms.

    Integration Across Sorted and Distribution Systems

    Publicis Sapient served as the systems integrator on the project, working with Metcash over two years to build the data foundation across the distributor’s commerce architecture. The AskROSS rollout follows an earlier integration of Coveo search tools across Metcash’s digital wholesale marketplace, Sorted.

    Competitors across Australasia are making parallel investments to automate merchant portals. Woolworths and Coles have both poured capital into automated supply interfaces and predictive fulfillment systems, forcing Metcash to upgrade its digital interfaces to retain independent supermarket owners who can switch wholesale agreements.

    Building Out Enterprise AI Portals

    Metcash first integrated Coveo indexing tools into its Sorted marketplace to streamline catalogue searches across thousands of supplier stock keeping units. Expanding that index into merchant communications deepens Metcash’s multi-year digital transformation program across its food and liquor divisions.

    The deployment moves next into Metcash’s central support agent network, where internal service desks are scheduled to adopt conversational search assistance across upcoming trading cycles.