Retail News CRM

Tag: delay

  • Tigerair has the most delayed flights of any airline

    Tigerair has the most delayed flights of any airline

    Delayed and cancelled flights are on the rise, leading to calls for Australian passengers to be ‘better compensated’. Tigerair has the most delayed flights, followed by Jetstar, Virgin and Qantas, data from the Bureau of Infrastructure, Transport and Regional Economics shows.

    Only 71.4 per cent of Tigerair flights arrived on time, compared to 77.2 per cent for Jetstar, 83.4 for Virgin Australia and 84.7 for Qantas, the report revealed. Delayed and cancelled flights are on the rise, leading to calls for Australian passengers to be ‘better compensated’ Only 71.4 per cent of Tigerair flights arrived on time, compared to 77.2 per cent for Jetstar, 83.4 for Virgin Australia and 84.7 for Qantas, the report revealed.

    The average on-time arrivals across all airlines was 82 per cent and 1.9 per cent of all flights were cancelled.

    This represented an increase of delayed flights and cancellations compared to previous years.  QantasLink had the highest rate of cancellations in 2017, following by Tigerair and Virgin Australia Regional Airlines.

    The highest rate of cancellations was 6.2 per cent on the Sydney-Hamilton Island route, followed by Hamilton-Island to Sydney at 6.1 per cent and Melbourne to Hamilton Island at 5.2 per cent.

    The average on-time arrivals across all airlines was 82 per cent and 1.9 per cent of all flights was cancelled

    Choice spokeswoman Stefanie Menzies told Australian airlines are ‘flying below the radar’ on consumer protection.

    ‘Compensation should be fair and standardised, no matter what airline you’re on or what the customer service agent decides you deserve on the day,’ she told the publication.

    ‘Airlines should take responsibility for their own mistakes instead of making passengers pay for a delay.’

    Lees ook:

    Lees ook:

    Lees ook:

  • SIA among 5 airlines told to compensate passengers for delays

    SIA among 5 airlines told to compensate passengers for delays

    Singapore Airlines (SIA) is among five international airlines that fly into Europe that have been told to pay passengers for delays they may have experienced.

    The UK Civil Aviation Authority (CAA) said in its press release on Wednesday (Feb 22) that American Airlines, Etihad Airways, Emirates, SIA and Turkish Airlines will have to obey European laws or be taken to court. They all face enforcement action after a CAA review found them to be breaching consumer law, it added.

    These airlines had told the UK Civil Aviation Authority (CAA) that they did not pay compensation to passengers who had experienced a delay on the first leg of a flight that caused them to miss a connecting flight and, as a result, arrive at their final destination more than three hours late, the press release said.

    CAA added that SIA currently places compensation claims for these delays “on hold”.

    Under European Union (EU) law, airlines may have to provide compensation if passengers arrive at their destinations late. These rules, however, only apply to certain flights to, from or within the EU and only if the airline was at fault, such as if it was through poor aircraft maintenance or flight crew being available, the UK CAA website said.

    Compensation ranges from 250 euros (S$372.70) for delays of more than three hours for short-haul flights to 600 euros for delays of more than four hours for long-haul flights, it added.

    Mr Richard Moriarty, director of Consumers and Markets at the CAA, said: “Airlines’ first responsibility should be looking after their passengers, not finding ways in which they can prevent passengers upholding their rights.

    “So it’s disappointing to see a small number of airlines continuing to let a number of their passengers down by refusing to pay them the compensation they are entitled to,” he said.

    In response to queries, SIA said it has been in contact with the UK’s CAA on the issue “for some time”.

    “There is a lack of clarity in the law which is currently the subject of ongoing litigation before the Court of Appeal,” a spokesperson for the airline said, adding that SIA will continue to work with the CAA to resolve differences with respect to the application of the regulation to missed connections.

  • Indonesia orders new Bali airport closure due to volcano

    Indonesia orders new Bali airport closure due to volcano

    Indonesian authorities ordered a fresh shutdown of the airport on the resort island of Bali today, sparking flight cancellations and travel misery for tourists during peak holiday season.

    Transport ministry spokesman J A Barata said Ngurah Rai airport would be closed for several hours from midday (0930 IST) due to ash drifting from Mount Raung, on Indonesia’s main Java island.

    Australian carriers Jetstar and Virgin Australia announced they were canceling flights in and out of Bali today, a popular holiday destination that attracts millions of tourists from around the world every year.

    The closure was the fourth shutdown of Bali airport in recent weeks due to the volcano, which has been spewing ash and lava high into the air since late June.

    The disruption has come during peak holiday season, leaving thousands of tourists stranded.

    The most serious period was between July 9 and 12, when two closures forced almost 900 flights to be canceled or delayed and created a backlog that took days to clear.

    Indonesian government vulcanologist Gede Suantika told AFP that the volcano was today shooting out ash clouds that were larger than those it had recently been emitting.

    “The volcano normally shoots out ash 700 to 800 metres but it’s around 1,000 metres today,” he said.

    Air traffic is regularly disrupted by volcanic eruptions in Indonesia, which sits on a belt of seismic activity running around the basin of the Pacific Ocean and is home to the highest number of active volcanoes in the world, around 130.

    Lees ook:

    Lees ook:

  • Garuda cancels all flights to Denpasar due to volcanic ash

    Garuda cancels all flights to Denpasar due to volcanic ash

    Garuda Indonesia Airlines on Sunday cancelled all flights to Balis Nurah Rai International Airport following its closure again at 9.30 a.m local time on Sunday.

    The flights cancellation was aimed to avoid aviation hazards and to ensure passenger safety due to the volcanic ash being spewed by Mount Raung in East Java Province.

    “Due to the rising eruption of Mount Raung in Bondowoso, East Java, this volcano was closed again on Sunday, that makes Garuda temporarily canceled all flights to Denpasar,” Executive Vice President Corporate Communications PT Garuda Indonesia M Ikhsan Rosan said in his press statement received here on Sunday.

    The Garuda flights were cancelled after a notice was issued to airmen (Notam) “No.A1423/15 which was issued by the Briefing Office of Ministry of Transportation.

    In addition, Garuda also cancelled its flights from Balis Nurah Rai International Airport pending further announcement which will be issued by the Briefing Office.

    Rosan further said that with regard to the mount eruption, Garuda issued policy such as the exemptions of cancellation fee, administration fees, re-booking or reroute fee, refund fee, and other ticket change fees for passengers scheduled to fly to Denpasar on the day.

    Garuda also called flights for the passengers who will fly to and from Denpasar to immediately make changes to ticket reservation through the Call Center Garuda Indonesia (24 hours) at numbers 021-2351 9999 and 0804 1 807 807.

    Apart from that Garuda will continue to update the information on the current situation through www.garuda-indonesia.com and TwitterIndonesiaGaruda,

    On Friday (July 10) Garuda cancelled 112 flights to avoid aviation hazards and to ensure passenger safety due to volcanic ash being spewed by the Mount Raung.

    Lees ook:

    Lees ook: