Tag: Digital transformation

  • Singapore Rolls Out Corporate Tax Digital Tools for 323,000 Companies

    Singapore Rolls Out Corporate Tax Digital Tools for 323,000 Companies

    Singapore’s tax authority launched digital compliance tools for more than 323,000 companies filing corporate income tax for the 2026 assessment year.

    More than 37,000 newly incorporated enterprises are covered by the roll-out. The goal is to cut filing errors and administrative follow-up work for small and medium-sized operators across the city-state.

    Automated Checks for Small Operators

    The Inland Revenue Authority of Singapore rolled out six self-service digital tools on Oct. 19. These include a filing obligation checker for newly incorporated entities, a digital record-keeping assistant, and an expense deductibility evaluation module. On the myTax Portal, companies can also run a troubleshooting assistant, track tax payments directly, and monitor formal assessment objections online.

    Calculating deductible business costs often falls hardest on small merchants, independent retailers, and food service operators without dedicated finance teams. Tax authorities want automated preliminary checks to cut disputed claims and late-filing notices before annual return windows close.

    Incentives for Technology and Innovation

    Beyond automated filing tools, eligible businesses can tap financial relief measures including the Corporate Income Tax Rebate, the CIT Rebate Cash Grant, and the SME Cash Grant 2026. These schemes provide cash buffers to retail merchants, distributors, and service providers facing operating overheads and wage pressures.

    Authorities are also targeting enterprise technology adoption through expanded tax relief. Under the Enterprise Innovation Scheme, businesses investing in artificial intelligence can claim 400 per cent tax deductions on qualifying expenditure up to S$50,000 per assessment year across 2027 and 2028. For retail chains and logistics firms experimenting with automated inventory ordering or customer service tools, the write-off significantly lowers initial software capital barriers.

    Digital Transition Across Singapore Commerce

    Simplifying the corporate tax process aligns with Singapore’s push to shift traditional storefronts and commercial operators onto linked digital systems. Mandatory e-invoicing is expanding across the domestic supply chain. Goods and services tax-registered businesses must submit digital invoices via InvoiceNow by April 2031.

    For enterprise software vendors and corporate service providers, these compliance tools shift how commercial advisory services work. Basic tax computation and bookkeeping are turning into standardized digital functions. That is pushing corporate secretarial and accounting firms toward strategic restructuring and tax planning. Operators that delay digitizing their ledgers face higher audit friction as automated verification expands.

    Building on Past Return Simplification

    The new portal tools build directly on earlier filing overhauls. In the 2025 assessment year, roughly 80 per cent of eligible companies opted for a simplified corporate tax return. That program reduced filing forms from three pages down to six core data fields.

    National tax collections reached a record S$97.3 billion, up 9.4 per cent on strong underlying economic activity. The streamlined framework allowed smaller commercial enterprises to file on time without hiring third-party accountants for basic returns.

    Next Steps for Tax Filers

    Companies preparing returns for Year of Assessment 2026 must verify their eligibility for simplified forms and run deductibility checks on operating expenditure before submitting. Ahead of the Year of Assessment 2027 filing cycle, finance teams assessing artificial intelligence software will track detailed guidance on qualifying EIS capital allocations.

  • Thai Companies to Boost AI Spending 44% to US$26 Million

    Thai Companies to Boost AI Spending 44% to US$26 Million

    Thai businesses plan to increase artificial intelligence spending by 44 per cent over the next two years. That will lift average corporate investment from US$18.3 million to more than US$26 million.

    Expected financial returns will rise from 18 per cent to 35 per cent over the same period. That equals US$8.8 million per company by 2028.

    The projections come from the SAP Value of AI report, produced with Oxford Economics. The study surveyed 200 corporate executives in Thailand and 2,400 peers across 12 other markets. Automated systems currently handle 24 per cent of tasks across surveyed Thai firms. Executives expect that share to reach 42 per cent by 2028 as deployments shift from pilot projects to direct operations.

    The Push Toward Agentic Workflows

    Much of the projected financial upside rests on agentic AI. Unlike tools that only generate text or summaries, this software executes multi-step business workflows. Thai enterprises project US$8.5 million in financial returns from agentic systems over the next two years, delivering a 13 per cent return on investment on those tools alone.

    Although 71 per cent of respondents express satisfaction with current tech returns, 55 per cent state their existing deployments fail to capture the full commercial potential of the software. To narrow that gap, 72 per cent of Thai businesses plan workforce upskilling and reskilling programmes.

    Governance Deficits and Infrastructure Gaps

    For Southeast Asian retailers and supply chain operators, accelerating software outlays without underlying data integration creates drag rather than efficiency. Regional competitors in Singapore and Malaysia face similar integration hurdles. Legacy enterprise resource planning platforms often struggle to feed unstructured store and warehouse data into automated ordering algorithms.

    Corporate governance lags behind these spending commitments. Only 13 per cent of Thai businesses report having the internal skills needed to govern automated software effectively. Just 14 per cent possess adequate governance processes and compliance frameworks. Without clear operational boundaries, autonomous systems that place purchase orders or adjust inventory allocations risk compounding data errors across commercial networks.

    Shifting Away From Standalone Pilots

    Earlier technology cycles across Southeast Asia focused primarily on standalone front-end tools, such as customer service chatbots and isolated marketing generators. Those deployments produced rapid initial cost savings. However, they rarely connected directly to core supply chains, warehouse databases, or enterprise financial ledgers.

    Thai businesses are moving from AI experimentation towards execution, and we are seeing that momentum reflected in growing returns.

    This transition now tests whether internal data architectures can support automated execution at scale. Some 57 per cent of Thai enterprises report that their data infrastructure is technically ready for automation. Yet readiness remains uneven across departments. Inventory, finance, and logistics units must align their core databases before projected 2028 budget increases take effect.

  • Accely Appoints Michael Lim as Director for Singapore and Southeast Asia

    Accely Appoints Michael Lim as Director for Singapore and Southeast Asia

    Global SAP Gold Partner Accely appointed Michael Lim as Director, Strategy & Growth for Singapore and Southeast Asia in September 2026, placing him in charge of commercial strategy from market entry through account growth across 17 countries.

    Lim steps into the post with a career in SAP cloud enterprise resource planning sales and partner leadership across Asia Pacific, targeting accounts in retail, fast-moving consumer goods, and manufacturing.

    Targeting regional cloud migration

    Accely operates as an SAP Gold Partner with more than 20 offices worldwide, delivering systems integration, analytics, artificial intelligence, and managed services. In his new role, Lim oversees go-to-market planning, regional partnerships, and client acquisition, spanning platforms such as SAP S/4HANA, SuccessFactors, Customer Experience, and the SAP Business Technology Platform.

    The appointment comes as consumer-facing businesses throughout Southeast Asia accelerate the shift of their core back-office infrastructure to the cloud. Retailers and FMCG distributors are combining ERP upgrades with automated inventory tracking and predictive ordering, which shortens implementation windows and increases demands on system integrators.

    “Companies here have stopped debating whether to move to cloud ERP. The harder question is how to get there without stalling the business,” said Michael Lim, Director, Strategy & Growth, Singapore and Southeast Asia, Accely Pte. Ltd.

    Execution pressure on retail IT

    For mid-sized retail operators and consumer brands across Singapore, Malaysia, and Indonesia, switching legacy on-premises databases to cloud architectures carries operational risk. System disruptions during store replenishment or e-commerce fulfillment directly hit bottom-line revenue, leaving little margin for error during migrations.

    Consultancies competing across the region face tighter corporate budgets and sharper client scrutiny over deployment schedules. Pure software licensing no longer wins contracts on its own; service providers must demonstrate that data migrations will not disrupt supply chain visibility or store-level point-of-sale uptime.

    Building out regional presence

    Accely has spent 26 years building out its enterprise practice, securing CMMI Level 5 certification and broadening its portfolio beyond standard ERP into artificial intelligence consulting and application management.

    Lim will report through regional leadership led by Sameer Satpute, chief executive for Singapore and Southeast Asia, alongside Accely Group chief executive Nilesh Shah, as the firm pitches unified digital workflows to consumer enterprises across the region.

  • CelcomDigi Debuts Sophia AI to Automate SME Workflows in Malaysia

    CelcomDigi Debuts Sophia AI to Automate SME Workflows in Malaysia

    CelcomDigi rolled out an agentic artificial intelligence platform called Sophia AI in Malaysia, targeting operational bottlenecks across retail, supply chain, and small-business operations. The carrier developed the tool after testing more than 400 internal automations across its own corporate workflows.

    Unlike simple conversational bots, agentic AI operates autonomously across connected business systems. The platform executes multi-step tasks, flags processing exceptions, and updates enterprise software without requiring manual intervention from staff.

    Automating Retail and Supply Chains

    For retail and wholesale distribution networks, the platform takes over the invoice-to-payment cycle. Sophia AI reads supplier invoices, validates billing data against purchase orders, routes payment approvals, and updates accounting records across multi-store operations.

    CelcomDigi also designed the architecture to handle procurement and inventory tracking in manufacturing, appointment scheduling and claims processing in healthcare, and document verification for public sector agencies. Businesses can adjust the tool to match their existing infrastructure rather than overhauling internal software systems.

    “Our focus now is helping other organizations, particularly SMEs, achieve the same benefits,” said T. Kugan, chief enterprise business officer at CelcomDigi. “With our agentic AI solution, we can successfully eliminate repetitive administrative tasks while empowering employees to devote time on higher-value work.”

    Closing the Enterprise Adoption Gap

    Regional telecom operators are pitching automation software directly to commercial clients to grow enterprise revenue beyond standard mobile connectivity. Similar rollouts by Singtel in Singapore and HKT in Hong Kong show carriers bundling proprietary software with 5G data pipelines and cloud hosting.

    Adoption among smaller merchants remains uneven. Findings from Malaysia’s Ministry of Finance Economic Outlook 2026 report show SMEs struggle with artificial intelligence deployments because of unclear returns on investment and software tools built only for large corporations. CelcomDigi is pairing Sophia AI with its enterprise data, cloud, and cybersecurity bundles to lower onboarding friction for smaller accounts.

    Commercial rollouts for Malaysian enterprise clients begin immediately through CelcomDigi’s business division.

  • Human Connection Remains Key Driver for Purchases in Southeast Asia Retail, Despite AI Growth

    Human Connection Remains Key Driver for Purchases in Southeast Asia Retail, Despite AI Growth

    Personal trust remains the most significant driver for consumer purchases across Southeast Asia’s US$219 billion market, even as artificial intelligence technologies become more prevalent. This human element is proving more influential than advanced technology in motivating buying decisions.

    Retailers and brands operating in the region are observing that customers prioritise relationships and reliable advice. This trend highlights the need for businesses to balance technological integration with strategies that foster genuine human connection and build consumer confidence.

    Trusting Human Connections

    Consumers in Southeast Asia are more likely to make a purchase when they have confidence in the people or businesses they interact with. This human-centric approach to commerce means that recommendations from trusted individuals, word-of-mouth, and established brand loyalty, often built through personal experiences, hold substantial weight. Businesses cannot solely rely on algorithmic recommendations or automated services to secure sales.

    RetailNews Asia regularly tracks how consumer behaviour in this diverse region is shaped by cultural nuances and evolving market dynamics. This focus on human trust mirrors similar findings in other Asian markets, where authentic engagement often translates into stronger customer retention and higher transaction values.

    Balancing AI With Personal Touch

    For retailers, the challenge lies in effectively integrating AI and other digital tools without eroding the trust built through human interaction. While AI can enhance efficiency, personalise experiences, and streamline operations, it should complement, rather than replace, the personal touch. Strategies might include using AI to free up staff for more meaningful customer engagements or to provide data-driven insights that help build better human relationships.

    The US$219 billion market in Southeast Asia is dynamic, with consumers increasingly sophisticated in their choices. Companies that successfully combine the convenience and intelligence of AI with the irreplaceable value of human connection are better positioned for sustained growth in this competitive landscape.

  • Allianz Singapore Secures Three Awards for Consumer Insurance Offerings

    Allianz Singapore Secures Three Awards for Consumer Insurance Offerings

    Allianz Insurance Singapore has earned three awards at the Asia Consumer Insurance Awards 2026. The recognition reflects the company’s focus on creating insurance solutions designed to protect Singaporeans from new and changing risks.

    The company received awards for its health and wellness offerings, its critical illness solutions, and its advancements in digital transformation within the insurance sector. These accolades collectively underscore Allianz’s efforts in adapting its product portfolio and service delivery to meet contemporary consumer needs in Singapore.

    Recognizing Industry Leadership

    The awards included ‘Health Insurance Product of the Year’ for Allianz’s health and wellness propositions. Its comprehensive critical illness coverage was named ‘Critical Illness Product of the Year’. Also, the insurer received the ‘Digital Transformation Initiative of the Year’ award, acknowledging its progress in integrating technology to enhance customer experience and operational efficiency.

    These wins indicate a strong market position and product relevance in Singapore’s competitive insurance landscape. The focus on health, critical illness, and digital services aligns with broader industry trends where consumers increasingly seek robust protection and convenient digital interactions. This trend is visible across Asia-Pacific as insurers and financial service providers invest in digital platforms to reach a wider customer base and streamline processes.

    Commitment To Evolving Risks

    The company stated that these awards validate its strategy to address the dynamic risk environment faced by consumers in Singapore. This involves continuous product development and the adoption of new technologies to deliver accessible and effective insurance solutions. The recognition particularly highlights the importance of anticipating future challenges, such as new health threats or economic uncertainties, and building products that offer relevant coverage.

  • Schneider Electric Expands Home Electrical Portfolio to Meet Homeowners’ Aspirations for Smarter Living

    Schneider Electric Expands Home Electrical Portfolio to Meet Homeowners’ Aspirations for Smarter Living

    Schneider Electric, the global leader in digital transformation of energy management and automation, has reaffirmed its commitment to the home electricals market with a wide range of innovative new products to communicate the differentiated value proposition to homeowners, retailers, electricians, home builders, architects and more.

    With a sharp focus on innovation, localization, and category leadership, the company has identified homes as an important growth engine for its overall business. India’s residential market is projected to grow at a CAGR of over 10%[1], driven by rising incomes and greater demand for smarter living. Schneider Electric is leveraging this growth by expanding its consumer-focused portfolio and enhancing brand visibility, positioning itself to lead the smart home revolution in India.

    The company has unveiled its new integrated marketing campaign “Bring Home the Smart.” to communicate with the homeowners. The high-octane marketing campaign forges a deeper emotional connection with homeowners and other key stakeholders like retailers, builders, architects, and electricians. Rooted in the cultural shift where homes have become sanctuaries of peace, convenience, and care, the campaign redefines smart living as a source of ease, intelligence, and reliability. The campaign, thus, moves beyond the functional messaging to highlight Schneider Electric’s global strengths in technology and innovation to create meaningful offers for the Indian market.

    Schneider Electric’s direct engagement strategy is built on three core pillars: strengthening channel partnerships, launching differentiated products, and investing in consumer awareness and brand-building. At the heart of this strategy is a new campaign that highlights the company’s innovative home automation range. Key offerings include the Miluz Zeta switches with an industry-first Air Quality Indicator (AQI)—a unique feature that monitors indoor air quality in real time; Miluz Zeta motion-sensing LED foot lamps, designed to enhance safety and convenience throughout the home, lighting the way to safer nights where every step is guided; and the Wiser Smart Home Automation solution, which seamlessly adapts to diverse lifestyles. Wiser offers advanced features such as GPS-enabled appliance control and an energy management system, enabling smarter, more efficient living. These innovations exemplify Schneider Electric’s commitment to blending intuitive technology with everyday usability and elegant design.

    Ms. Sumati Sahgal, Vice President – Home & Distribution, Schneider Electric India, added: “This is a defining moment in our journey to build stronger brand affinity with Indian consumers. Our switches and home automation range are thoughtfully designed to meet the evolving needs of today’s households—where design, convenience, safety, and sustainability go hand in hand. With ‘Bring Home the Smart’ campaign we aim to make smart living more accessible, intuitive, and delightful for every Indian home.”

    Mr. Rajat Abbi, Vice President – Marketing, Greater India, Schneider Electric, said “With our new ‘Bring Home the Smart Campaign’, we’re redefining smart living by shifting the narrative from complexity to intuitive comfort — where intelligent technology seamlessly integrates into everyday life, empowering consumers to focus on what truly matters. Through this integrated marketing campaign, our aim is to creatively communicate the differentiated value proposition of our innovative offers to our customers.”

  • Cisco unveils digitalization program for South Korea’s digital transformation

    Cisco unveils digitalization program for South Korea’s digital transformation

    South Korea, Asia’s fourth-largest economy, and Cisco, a worldwide leader in technology, announced the launch of a collaborative framework under Cisco’s Country Digital Acceleration (CDA) program to accelerate digitization across the country and power an inclusive recovery from the COVID-19 pandemic.

    The framework was introduced at a virtual event attended by Fran Katsoudas, Executive Vice President and Chief People, Policy & Purpose Officer at Cisco, Guy Diedrich, Vice President and Global Innovation Officer at Cisco, and Bum-Coo Cho, President at Cisco Korea, with opening remarks from South Korea’s Prime Minister, Sye-Kyun Chung, Chairman of the National Assembly’s Science, ICT, Broadcasting, and Communications Committee, Won-Wook Lee, and the People Power Party’s floor spokesperson Hyung-Du Choi. The event was also joined by ecosystem partners Naver Cloud, Samsung Electronics, and Kwangwoon University, who outlined the scope of their collaboration on major CDA projects in South Korea.

    The CDA program in Korea is strategically aligned with the government’s Digital New Deal strategy which is designed to propel recovery measures from the pandemic and help prepare for future growth through advanced digital capacity. The program also follows the government’s I-Korea 4.0, a policy brand that aims to prepare the Fourth Industrial Revolution with intelligent technologies.

    “Cisco has helped the digital transformation in education by offering free video conferencing solutions to education institutions during these difficult times. I would like to express my sincere appreciation to Cisco for its support and commitment to making the future bright through social investment in various areas such as IT talent cultivation. I expect IT companies like Cisco to closely work with public institutions and universities, creating synergy in fostering people-centered digital infrastructure. The government will spare no effort to provide support for it,” said Prime Minister Chung.

    “Our CDA programs help power an inclusive future for all through innovative technology initiatives like our 5G and cloud infrastructure solutions. We are very pleased to introduce the program in South Korea and support the government and businesses in achieving their economic and digitization goals as we recover from the global pandemic together,” said Fran Katsoudas, EVP and Chief People, Policy & Purpose Officer at Cisco.

    The CDA program in South Korea will drive various initiatives, with specific focus on the following areas:

    • 5G B2B:Cisco will drive 5G B2B technology innovation by working closely with Kwangwoon University. Cisco will help develop and test new 5G network solutions to bring more value to enterprises and enhanced network experiences to customers.
    • Cloud:Cisco will integrate its cloud solutions with the largest Korean cloud vendor ‘Naver Cloud’ to run on the cloud market. Cisco will provide convenient and reliable services to customers and will be able to promote cloud market activation. Cisco will strengthen the hybrid-cloud enablement in Korea.
    • Smart factory: Cisco will contribute to South Korea’s social-economic development with its industry-leading security and cloud technologies. Cisco will collaborate with POSCO ICT, a global IT & OT solutions provider, to develop advanced security solutions for smart factories by integrating Cisco Stealthwatch with POSCO ICT’s Poshield solution.
    • Education: Cisco will support digital transformation in education by offering free solutions and equipment to educational institutions across the country. Cisco will continue its commitment to digitization in education by expanding its support for building connected smart campuses and offering more Cisco Networking Academy programs. As part of these efforts, Cisco will integrate its collaboration solutions with Learning Management Systems (LMSs) of universities and support students and IT workforce with next generation IT skills and knowledge.

    “The launch of CDA in Korea will be a significant step towards turning the country’s digital agenda into a reality. Cisco Korea will do its best to accelerate the digital and economic growth of the country by leading development of technologies and infrastructure, adoption and use of technologies both in the public and privates, and cultivating the next generation IT talents,” said Bum-Coo Cho, President at Cisco Korea.

    Cisco’s CDA program aims to stimulate global digitization. Currently, Cisco is working with national, state, and local governments in 40 countries around the world to accelerate their national digitization agendas, co-develop cutting-edge solutions, and deliver beneficial services to their citizens more effectively. Cisco CDA programs have supported the creation of net-new jobs, GDP growth, and helped nurture innovation ecosystems.

  • Digital transformation driving demand for Asia’s IT vendors

    Digital transformation driving demand for Asia’s IT vendors

    The demand for digital transformation is presenting Asia-Pacific IT retailers with a substantial revenue growth opportunity in the medium to long-term, according to new research.

    The findings, released by GlobalData, analyse the importance of digital adoption amongst enterprises against the backdrop of the continuing coronavirus outbreak. According to the firm, growth in the sector is reigniting concerns regarding business continuity, data security, collaboration and seamless customer experience.

    “The Covid-19 outbreak will definitely lead to increased uptake of digital adoption amongst enterprises over the next few years,” said GlobalData’s lead ICT analyst Sunil Kumar Verma. “During this period, vendors should leverage government framework and policies along with inorganic/organic growth strategies to create a digitized environment and develop digital capabilities.

    “IT providers that can leverage capabilities around technologies such as AI, blockchain, cloud, and big data, and rethink their future business models by evaluating digital transformation will have a competitive edge.”

    The firm’s data shows that spending on IoT technology is relatively smaller in Apac than in other regions. Apac enterprises have however shown interest in embracing digitalization across multiple verticals such as manufacturing (Industry 4.0), telecommunications (BSS/OSS overhaul), retail (visual search and deep tagging), professional security services (AI-based security surveillance CCTV), and banking (virtual assistants/chatbots).

    A review of multiple IT providers in the region showed that digital capabilities have continued to boost revenues and have become increasingly important to the industry.

    “The pandemic will only accelerate the demand for digital transformation, and IT vendors in Apac will do well to prepare for the impending explosion in opportunities around digital transformation,” said Sunil. “Vendors need to continue to fill gaps for the new age digital experiences by leveraging partner capabilities and pursuing selective acquisitions to have an extensive digital portfolio for these impending opportunities.”

  • Digital transformation and what it means for Indonesia

    Digital transformation and what it means for Indonesia

    Digital transformation will attain macroeconomic scale in Indonesia over the next 2-3 years, according to new predictions from IDC.

    The analyst firm says this will change the way enterprises operate and reshape the global economy. IDC calls this as the dawn of the DX Economy.

    “As digital transformation reaches macroeconomic levels, a DX economy will emerge and will become the core of what industry leaders do and operate,” says Mevira Munindra, research manager, Consulting of IDC Indonesia.

    “Essentially, to succeed, Indonesian enterprises must begin to think of the relevancy of their business in 10 years, and how they should react in the face of disruptive forces,” Munindra explains.

    Munindra also revealed the strategic top predictions that will unfold in 2017 and beyond and make the biggest impact to organisations in Indonesia:

    1. By 2019, 50% of IT organisations will create new customer-facing and ecosystem-facing services to meet the business DX needs.

    2. By 2018, lack of vision, credibility, or ability to influence will keep 80% of IT executives from attaining leadership roles in enterprise DX.

    3. By 2020, Indonesian firms will use open innovation to allocate expertise to 15% of new projects, aiming to increase their new product introduction success rates by over 50%.

    4. By 2020, nearly 20% of operational processes will be self-healing and self-learning — minimising the need for human intervention or adjustments.

    5. By 2018, online brand ambassadors and social media influencers will have more marketing power than traditional digital advertising, although this will subside through 2019 and beyond.

    6. By 2019, digital transformation investments will double, drawing funds away from store capital and profoundly changing the retail industry.

    7. By 2019, only 30% of manufacturers investing in digital transformation will be able to maximize the outcome; the rest are held back by outdated business models and technology.

    8. By 2019, cloud adoption will reduce infrastructure spend by 25% among top-tier banks.

    9. By 2019, 20% of local and regional governments will use IoT to turn infrastructure like roads, street lights, and traffic signals into assets instead of liabilities.

    10. By 2017, 90% of Indonesian cities will fail to take full advantage of Smart City data and digital assets due to a lack of process, project management, and change management skills.

    “In Indonesia, Digital Transformation is still not adequately represented within the enterprise, and this disparity in leadership will lead towards a delayed response towards market changes that will adversely impact business,” says Sydev Bangah, country manager at IDC Indonesia.

    “Timing is critical, and archaic thinking of riding-out trying economic times is no longer relevant, and should be addressed with process-led innovation,” Bangah  adds.