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Tag: dnata

  • Hermes Logistics Technologies teams up with the IT University of Copenhagen and dnata for machine learning trials

    Hermes Logistics Technologies teams up with the IT University of Copenhagen and dnata for machine learning trials

    Hermes Logistics Technologies (HLT) is working with researchers at the IT University of Copenhagen (ITU), Denmark, and dnata Australia to explore new machine learning models aimed at delivering predictive business analytics.

    The Artificial Intelligence (AI) algorithms will run data from dnata Australia’s new Hermes Digital Ecosystem, which has a full Datalake infrastructure that captures and stores all of dnata’s Hermes New Generation (NG) Business Intelligence events.

    The machine learning models will enable dnata to make predictive business process decisions providing key insights on efficiencies, costs, and new services.

    “Machine learning is part of HLT’s digital agenda and our datalakes are a fantastic source of events and data, which are always up to date and ready to inform and train AI models in the Hermes Cloud,” said Alex Labonne, Chief Technology Officer at HLT.

    “Successfully trained models will form new predictive functionalities for dnata and help them refine an already competitive cargo handling offering.”

    The ITU team, headed by Professor Philippe Bonnet and working with HLT, will create, test, and develop the predictive models over the coming months to explore the design of cloud-native enterprise machine learning solutions.

    “This is the future of enterprise machine learning envisaged by cloud providers, where any enterprise can incorporate data-driven predictions into their business processes,” said Prof. Bonnet.

    “Collaborating with HLT and dnata is a unique opportunity for us to explore the capabilities and limitations of cloud-based enterprise machine learning.”

    dnata recently went live with HLT’s H5 Cargo Management System (CMS) at six airports across Australia in Melbourne, Sydney, Adelaide, Darwin, Perth, and Brisbane.

    “dnata is looking forward to using predictive modelling to enhance our cargo planning and operational processes. This data science not only benefits our interaction with customer airlines, it enables us to anticipate the demand patterns in advance for more efficient operations,” said Terence Yong, Cargo Development Director, Asia Pacific, dnata.

    The dnata machine learning prototype is part of HLT’s digital agenda to deliver value added services using Big Data analytics.

  • Dnata has inaugurated its customer service centre for cargo at Dubai Airport

    Dnata has inaugurated its customer service centre for cargo at Dubai Airport

    According to dnata, the new 5,000m2 facility is located at Freight Gate 5 at the Dubai Airport Free Zone and is expected to handle 25,000 tonnes of export cargo every month.

    “What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers,” said Gary Chapman, president of dnata and group services. “We are looking to bring about further efficiency, cost-saving and surpass our customers’ expectations.  We take pride in being a leader in cargo handling, and it’s important to constantly raise the bar when it comes to innovation and customer service. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs.”

    According to dnata, the service centre features new export counters, government agencies, a special cargo acceptance area, a new office space for airline and freight forwarders, as well as dnata’s new Cargo Integrated Control Centre, which operates 24/7 and simplifies information flow between all stakeholders. The CICC also monitors, troubleshoots and enables quick decision-making to improve efficiency.

    “While we have accomplished a great deal, we are always looking to innovate and offer better service to our customers,” said Chapman. “They have come to expect that of us, and we are constantly looking at ways to improve. We have exciting plans ahead. The evolution of this facility will see the opening of an import customer service centre, as well as additional storage and handling capacity for our export customers.”