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Tag: e-learning

  • Malang Opens Courses for Domestic Workers

    Malang Opens Courses for Domestic Workers

    Dozens of domestic workers attended a course at Sanggar Kegiatan Belajar in Malang City on Tuesday. The course for domestic workers was held by the Institute for Community Research and Development (LPKP) Malang chapter and the International Labour Organization (ILO).

    “Domestic workers are trained to work effectively according to the applicable standards,” said Irfan Afandi, ILO promote project coordinator for East Java.

    Similar courses are also opened in South Sulawesi’s Lampung and Jakarta. East Java, along with Makassar and Lampung, is renowned for its supply of domestic workers. Whereas Jakarta is the destination market of the domestic workers.

    Community-based courses for domestic workers have been trialled in Malang, East Java. Education will be held in certain communities, comprising participants hailed from several areas in Malang. The courses for domestic workers are aimed at improving their skills, particularly ability to use home appliances.

    The first phase of the courses will include household management and cooking. Domestic workers will be given theoritical and practical training. The courses will last six months, with two meetings in a week.

    Improved skills are expected to put domestic workers in better position to seek employment rights, such as to negotiate employment contract, standardized and timely payment of wages, defined office hours, and request for breaks and holidays. Irfan said that according to ministerial regulations, domestic workers include nannies, drivers, gardeners, as well as caregivers for elderly persons and people who have disabilities.

    “A domestic worker would not be able do all things by themselves,” he said. After attending the courses, domestic workers will be given a certificate which would enable them to seek better pay and recognition as professional workers. Moreover, improved skills of domestic workers are expected to protect them from violence, sexual abuse, child exploitation and human trafficking.

    Data from ILO shows that Indonesia has 2.6 million domestic workers. Most of whom are hired to work in private homes, live in their employer’s home and are not given employee leaves nor holidays.

    Course participant Yuliati said she is interested to attend the course for domestic workers to get more experience. According to her, she had been learning to do domestic work by herself. “I’m paid Rp30,000 a day, without employment contract,” she said.

  • BNI, Indonesia’s Leading Bank, Adopts e-Learning to Improve Credit Performance

    BNI, Indonesia’s Leading Bank, Adopts e-Learning to Improve Credit Performance

    Omega Performance, a TwentyEighty company, and BNI, Indonesia’s fourth largest bank, teamed up to create a robust e-Learning platform to improve the bank’s quality of assets aimed at reducing its credit risk. By focusing on training and developing its loan officers, BNI has found a solution to reduce the percentage of its nonperforming loans (NPLs).

    Risk management is one of the top threats facing Indonesian banks in today’s economic climate. BNI had shown improvement year over year regarding its NPLs, but leaders of the bank wanted to do even better.

    BNI’s strategy to reduce the burden on its financial system was to manage its operational risks by investing in technology and its people through a systematic training system for its loan approval processes. The best way to do this was to supplement its in-house training model with an e-Learning platform from Omega Performance. Training employees using a technologically advanced platform ensures consistent learning opportunities are available to all credit officers and it encourages knowledge sharing within the bank.

    “A few years ago, I personally evaluated the content Omega Performance offered in terms of credit training, and I was highly impressed with the quality of the material,” said Putu B. Kresna, head of the organizational learning division at BNI. “After that experience, we have been successfully working together ever since.”

    Since it was established in 1946, BNI has grown and developed into a national bank with sustainable financial performance and millions of customers worldwide. The bank relies on its wide-ranging service network, comprising of 1,585 domestic outlets and nine overseas branches in Singapore, Hong Kong, Japan, Korea, the United Kingdom and the United States.

    In addition to seeing improvement on its NPLs, BNI senior managers saw instant results in the change in employee perception towards training. It’s clear that BNI employees are seeing great value in being trained by a partner that understands the banking credit culture like Omega Performance.

    Omega Performance has been able to get BNI’s most experienced credit officers to buy into the e-Learning platform. Using a blended approach that includes online self-study, facilitator-led interactive workshops, skills application labs and a Train-the-Trainer style of learning has laid a strong foundation for training at BNI. Omega Performance is providing training platforms to help BNI in consumer lending, business lending fundamentals, financial accountability for lenders, commercial loans to business and minimizing problem loans.

    “We are pleased that BNI has chosen Omega Performance as its trusted learning partner to help the bank make continuous improvements in its NPL ratio by using our blended credit training solutions,” said Gil Madrid, business development director at Omega Performance. “By elevating the competency and risk management skills of its bankers to international standards, BNI has taken an invaluable and progressive step to fulfill its vision of creating and sustaining a strong credit culture at the bank.”

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