Retail News CRM

Tag: E-wallets

  • Peppermint Bizmoto Partners with HaveIt to Power Transport Payments

    Peppermint Bizmoto Partners with HaveIt to Power Transport Payments

    Peppermint Bizmoto, the company operating the bizmoto e-wallet, has agreed to provide the payment processing infrastructure for HaveIt’s transport and consumer services ecosystem. Announced in November 2026, the deal links Peppermint directly to HaveIt’s passenger-matching mobility arm, Ride It.

    Peppermint secured its electronic money issuer licence from the Bangko Sentral ng Pilipinas in 2022, enabling it to issue digital wallets through the bizmoto app. Integrating its payment rails allows HaveIt to support passenger transactions while directing resources toward scaling its transport services.

    Neither party revealed a launch timeline or confirmed the specific payment methods passenger accounts will support. Integration will route consumer payments and transport bookings through the bizmoto infrastructure, letting HaveIt offload payment compliance while scaling its passenger fleet.

    Rider Economics and Transport Competition

    For HaveIt, running a transport network company without proprietary payment plumbing removes a heavy regulatory burden. Building an in-house clearing engine in the Philippines requires dedicated central bank clearances, capital reserves and continuous anti-money laundering compliance. Outsourcing the settlement layer to Peppermint hands HaveIt a ready-made digital wallet architecture without the overhead of maintaining an e-money issuer licence.

    Ride-hailing margins in Southeast Asia hinge on transaction friction. Platforms that force drivers and riders to jump through disconnected payment channels bleed market share to unified operators. Supplying direct digital payment rails across Ride It gives HaveIt a fighting chance to retain drivers who demand fast daily fare settlements.

    Merchant Rails and Sari-Sari Integration

    Peppermint brings more than consumer wallets to the arrangement. Its parent company, Peppermint Innovation, trades on the Australian Securities Exchange, while Peppermint Bizmoto received an electronic money issuer licence from the Bangko Sentral ng Pilipinas in 2022. By 2025, the operator established direct connectivity to InstaPay for real-time fund transfers across domestic commercial banks and competing digital wallets.

    Crucially for transport networks operating in dense urban centres, Peppermint also holds a central bank merchant acquisition licence. That clearance allows it to sign up neighborhood sari-sari stores to take QR Ph payments through bizmoto. Tying driver payouts into that neighborhood network creates an immediate cash-in, cash-out ecosystem on the ground.

    Building Transaction Scale Against Market Giants

    Independent e-wallets in the Philippines face extreme consolidation pressures. Dominant players control the vast majority of consumer wallet volume and consumer lending books across the archipelago. Smaller balance sheets cannot easily outspend those market leaders on consumer acquisition incentives.

    Peppermint’s play relies on embedded utility rather than standalone consumer marketing. Securing closed-loop transport platforms like HaveIt generates recurring transaction flow from daily commuters. Every daily ride booked through Ride It represents repeatable transaction volume running over Peppermint’s processing rails.

    What Operators Are Watching Next

    The immediate operational challenge sits in fare settlement mechanics. Transport network operators must settle cash balances with thousands of independent riders while managing digital transaction disputes and platform commissions. Speed of driver cashouts often decides which platform drivers keep switched on during peak commuting hours.

    Neither partner has released a firm launch date for the live wallet integration on the Ride It application, which will reveal the supported payment instruments and whether riders can tap QR Ph rails on day one.

  • ShopeePay Adds Zurich Life Insurance in Malaysia Starting at RM500

    ShopeePay Adds Zurich Life Insurance in Malaysia Starting at RM500

    In October 2026, Zurich Life Insurance Malaysia Berhad partnered with ShopeePay Malaysia to sell life insurance directly through the e-wallet app, with entry premiums starting at RM500.

    The two-year single-premium product is named the Zurich Savings & Protection Plan. It offers guaranteed cash payouts every six months. Customers receive full principal protection at maturity, along with 105 per cent of the premium paid for life and disability coverage.

    Expanding Digital Wallet Distribution

    This agreement makes ShopeePay the first digital distribution platform partner for Zurich’s life insurance division in Malaysia. It builds on an existing relationship. The platform already distributes products for Zurich General Insurance Malaysia Berhad and Zurich General Takaful Malaysia Berhad.

    Users purchase policies inside the ShopeePay mobile app under the insurance tab by selecting the endowment category. Both companies plan to lower the minimum entry premium from RM500 to RM100 to widen user adoption.

    Targeting First-Time Insurance Buyers

    Tapping an established checkout ecosystem bypasses traditional agency channels and their higher acquisition costs. Insurers across Southeast Asia bundle life protection into short-duration endowment products for a clear reason. They want to convert younger, digital-native consumers who avoid long-term premium commitments.

    For ShopeePay, the rollout creates a high-margin financial service stream within its payments ecosystem. The move mirrors regional super-apps that are diversifying beyond payment processing and micro-lending into wealth and insurance distribution.

    Building Out Embedded Finance

    Intense competition for transaction volume across Southeast Asia is pushing digital wallets to embed stickier financial products. Short-term endowment policies create recurring platform engagement. Every six months, guaranteed cashback payouts return directly into user accounts.

    Operational risks remain if claim fulfillment or cash-out requests create friction inside a third-party app. To prevent that, Zurich and ShopeePay rely on digital underwriting infrastructure called Zurich Edge to process claims and manage policy administration.

    Next Steps For Islamic Products

    Earlier rollouts between the two companies introduced digital critical illness coverage on Shopee platforms. Benefits distributed under the program remain protected by Perbadanan Insurans Deposit Malaysia up to statutory limits.

    Looking ahead, Zurich Malaysia will broaden the lineup in 2027 by introducing Syariah-compliant family takaful products across ShopeePay. Both firms are also preparing to lower the entry threshold for the current savings plan to RM100.

  • Digital Payments Now Comprise over 64% of Philippines Retail Transactions

    Digital Payments Now Comprise over 64% of Philippines Retail Transactions

    Digital payment methods have significantly surpassed traditional cash transactions in the Philippines, now representing 64.7 percent of all retail transactions by volume in 2025. This figure is a notable increase from 57.4 percent in the previous year, demonstrating a rapid adoption of electronic payment channels across the archipelago.

    The Bangko Sentral ng Pilipinas (BSP) reported that this growth has exceeded its target of 50 to 54 percent. The central bank credits its efforts towards interoperability, ensuring that a broad range of businesses and service providers operate within a unified payment system. This integration enhances the value proposition for all participants, including consumers, businesses, banks, and e-wallets, by expanding the network’s reach and utility.

    Accelerated Digital Shift in Retail

    The rise of digital payments in the Philippines has been dramatic, climbing from just 20.1 percent of retail transactions in 2020. The share grew to 30.3 percent in 2021, 42.1 percent in 2022, and 52.8 percent in 2023, before reaching the current level. This sustained momentum underscores a fundamental change in consumer behavior and retail operations across the country.

    Key drivers behind this acceleration include a 69.4 percent increase in digital payment accounts and a 36.3 percent expansion in the number of merchant locations accepting digital payments. QR Ph transactions, the national QR code standard, surpassed both debit and credit card transactions for the first time in 2025. A total of 2.47 billion QR Ph transactions, valued at P1.16 trillion, were processed during the year, reflecting a growing preference for interoperable, account-based payments among Filipinos. This wider adoption generates network externalities, where the convenience and value of electronic payment channels increase as more entities join the ecosystem.

    Broader Financial Inclusion and Future Outlook

    Beyond retail transactions, the push for digital payments aligns with the BSP’s broader goal of deepening financial inclusion. The number of basic deposit accounts reached 27.9 million as of March, up from 27.6 million at the end of 2025, with 177 banks now offering these accessible accounts. The central bank has also welcomed initiatives by several banks to reduce or waive interbank digital transaction fees, anticipating that lower costs will make electronic fund transfers more affordable and accessible for households and small businesses.

    For retailers and consumer brands operating in the Philippines, this trend necessitates continued investment in digital payment infrastructure and smooth integration of various e-wallet and QR code solutions. The rapid adoption seen in the Philippines mirrors similar patterns across Southeast Asia, where countries like Indonesia and Vietnam are also experiencing significant shifts towards cashless economies. This transformation offers opportunities for businesses to streamline operations, enhance customer experience, and reach a wider, digitally-savvy consumer base.

  • Apps race to attract customers with sweet deals

    Apps race to attract customers with sweet deals

    E-wallets, food-delivery and online shopping apps are offering a range of Tet (Lunar New Year Festival) promotions to widen their customer base. On January 21, e-wallet cashless payment platform MoMo experienced a temporary freeze of its network shortly after launching a promotion that gives customers a chance to receive gifts when using the app to send money.

    Shortly after the promotion was launched, MoMo recorded an additional 500,000 downloads and registrations of its app, forcing the platform to upgrade its capacity immediately.

    At the time of the freeze, MoMo reported a record of over 1 million customers who had logged on at the same time for a chance to receive something from MoMo’s pool of gifts worth over VND100 billion ($4.32 million).

    About 2 days later, ZaloPay, another e-payment platform also entered the race by encouraging users to make deposits, payments and money transfers to receive bonus points and redeem vouchers from a pool of VND10 billion ($431,995).

    The promotion heat has also spread to the food delivery industry, where Grab, the Singaporean-based ride hailing and food delivery app, has announced its expansion to an additional 12 provinces and cities, to make “food ordering easier during Tet“.

    Tet, or Lunar New Year Festival, will be celebrated from February 2-10 this year.

    Demi Yu, GrabFood regional director for Thailand, Malaysia, Vietnam and Philippines, revealed that the number of GrabFood orders increased has increased 25 times since it was launched in Vietnam last October.

    “With our extensive driver partner network, we’ve been able to lower average delivery time to 20 minutes in central Hanoi and HCMC, making us the fastest food delivery service in Vietnam,” she said.

    A survey published by Vietnamese market research firm GCOMM earlier this month showed that 99 percent of those surveyed said they used online food ordering services at least 2-3 times per month. 39 percent said they ordered through these apps 2-3 times a week.

    According to this survey, the 6 most popular apps are GrabFood, Foody, GoFood, Lala, Vietnammm and Lixi. However, because of the fierceness of competition, just a few days before the study was announced, Lala withdrew from the food delivery market to focus on providing software solutions to restaurants.

    “Demand for delivery is growing in Hanoi and HCMC. I think in the next 5 years, it will thrive in the 10 largest cities. There are about 100,000 delivery orders each day in HCMC and Hanoi combined, whereas there was virtually no demand for this service 3 years ago.

    The delivery market is now worth $500 million, but is expected to grow to $2 billion in 5 years,” said Luong Duy Hoai, founder of GHN, a courier service with over 7,000 staff.

    According to a recent report by South Korean commercial giant Lotte, the number of orders and visits by online shoppers rose by 80 percent and 200 percent respectively in 2018.

    Kim Kyou Sik, general director of Lotte.vn, the group’s online outlet, said: “Late 2019 will be a major battle for all e-commercial sites to establish market share. We aspire to become one of Vietnam’s top 4 e-commerce sites by the end of the year.”

    According to research by Nielsen Vietnam, with 53 percent of the population using the Internet, nearly 50 million numbers registered on smartphones, most online shoppers being from 25-29 years old, the e-commerce market in Vietnam is full of potential despite growing at 22 percent per year.

    The e-Conomy SEA 2018 report by Google and Singaporean investment firm Temasek also revealed that e-commerce, along with three other areas, namely online advertising, online travel and ride hailing dominate Vietnam’s Internet economy.

    In 2018, the Internet economy had an estimated total worth of $9 billion. Earlier this year, the two companies collaborated in a report which revealed that gross merchandise volume of Vietnam’s Internet economy amounted to 4 percent of its GDP.