Retail News CRM

Tag: error

  • Mercedes-Benz Vietnam to recall 4,802 SUVs over faulty seatbelts

    Mercedes-Benz Vietnam to recall 4,802 SUVs over faulty seatbelts

    Mercedes-Benz Vietnam is expected to issue a recall notice for 4,802 vehicles due to seatbelt faults in their rear seats. Company representatives said that an application for the recall has been submitted and they are waiting for approval from the Vietnam Register, the vehicle registration, inspection and quality control department of the Ministry of Transport.

    The models affected by this recall are the popular GLC 200, GLC 250 4MATIC, and GLC 300 4MATIC. These models were assembled at the Mercedes factory in HCMC between March 2016 and February 2018, and sold mainly to Vietnamese consumers.

    It is expected that owners of the faulty SUVs can have their vehicles checked and repaired free of charge at Mercedes Vietnam dealers nationwide from Jan 15, 2019 till the end of 2023.

    For the left and right rear seats, the seatbelt retracts so much that its locking clip can be stuck in a crevice in the inner car plating. If this happens, the clip cannot be retrieved and used again.

    Mercedes GLC is one of the models distributed in the Vietnamese market by the German luxury manufacturer.

    In 2017, GLC was the best-selling model for the company as well as the entire luxury car market, priced at VND1.68-2.9 billion ($72,032 – $124,032).

  • Fiat Chrysler recalls 1.25 million trucks over software error

    Fiat Chrysler recalls 1.25 million trucks over software error

    Fiat Chrysler Automobiles said on Friday it would recall more than 1.25 million pickup trucks worldwide to address a software error linked to reports of one crash death and two injuries.

    The erroneous code could temporarily disable the side air bag and deployment seat of belt pretensioners – which reduce seat belt slack during impacts – during a vehicle rollover spurred by a significant underbody impact, such as striking onroad debris or driving off-road, the Italian-American automaker said.

    The company will reprogram computer modules in the affected vehicles to address this error.

    An FCA spokesman said the likelihood of an incident was very low because a sequence of events was needed to cause an incident.

    There is no definitive proof the error was involved in two accidents, one of which resulted in a fatality, but the automaker was conducting the recall proactively, he said.

    The spokesman declined to say whether the code was produced inhouse or by an FCA supplier, saying “we do not discuss supplier relationships.”

    Fiat Chrysler Automobiles said on Friday it would recall more than 1.25 million pickup trucks worldwide to address a software error linked to reports of one crash death and two injuries.

    The erroneous code could temporarily disable the side air bag and deployment seat of belt pretensioners – which reduce seat belt slack during impacts – during a vehicle rollover spurred by a significant underbody impact, such as striking onroad debris or driving off-road, the Italian-American automaker said.

    The company will reprogram computer modules in the affected vehicles to address this error.

    An FCA spokesman said the likelihood of an incident was very low because a sequence of events was needed to cause an incident.

    There is no definitive proof the error was involved in two accidents, one of which resulted in a fatality, but the automaker was conducting the recall proactively, he said.

    The spokesman declined to say whether the code was produced inhouse or by an FCA supplier, saying “we do not discuss supplier relationships.”

    Fiat Chrysler has been working to move faster to address vehicle issues after being fined twice in 2015 by the NHTSA.

    In December 2015, the company was fined $70 million for failing to report vehicle crash deaths and injuries since 2003.

    In July 2015, Fiat Chrysler agreed to a $105 million settlement with NHTSA for mishandling nearly two dozen recall campaigns involving 11 million vehicles.

    It agreed to a three-year consent agreement and monitoring by former Transportation Secretary Rodney Slater.