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Tag: express

  • DHL Express Malta to expand capabilities on next-day deliveries

    DHL Express Malta to expand capabilities on next-day deliveries

    DHL Express, the world’s leading international express services provider, has taken a strategic decision to focus the activities of its Malta operation solely on Time Definite International (express) deliveries, reinforcing its commitment to ensure its parcels and documents are delivered on time.

    “Our express business is growing, and we want to focus on the cross-border e-commerce opportunities,” Charles Schiavone, Country Manager of DHL Express, said. “We will dedicate our resources on Express Services and achieve growth through quality.”

    As the company gears up for the forthcoming seasonal peak, Schiavone is keen to ensure the amount of successfully delivered shipments grows even higher. This service promise is backed by a further strengthening of the On Demand Delivery infrastructure through strategically placed automated DHL Parcel Lockers that are highly popular with its clients and can be accessed 24/7.

    DHL Express Malta has plans for five new Parcel Lockers in localities around Malta, including Mellieha, Zabbar, Zebbug and Zejtun, taking the total to 13. Additionally, another three add-on units will increase capacity to existing lockers. This will ensure that customers have a broader range to choose their preferred hi-tech unit.

    “We have seen our shipments growing by 20 per cent in the first six months of this year and we expect a similar increase in inward e-commerce business towards the end of the year,” Schiavone said.

    DHL Express Malta also plans to double the size of its facility in Luqa by the end of next year.

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  • DHL Express Australia extends partnership with Surf Life Saving Australia

    DHL Express Australia extends partnership with Surf Life Saving Australia

    DHL Express remains committed to deliver safer beaches, by extending its partnership with Surf Life Saving Australia for another three years, till 2021. This year marks 15 years of continued support from DHL Express for Surf Life Saving Australia (SLSA). Since 2003, DHL Express has featured prominently on the uniforms of more than 42,000 surf lifesavers each patrolling season, alongside the iconic red and yellow flags that guide beach-goers to safe swimming zones.

    Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said, “At DHL Express we are incredibly passionate about connecting people and improving lives – and we are proud to support Surf Life Saving Australia in doing exactly that for many years to come.”

    Graham Ford AM, President, Surf Life Saving Australia said, “On behalf of Surf Life Saving Australia I would like to thank DHL Express for their ongoing commitment and enthusiasm to the movement. As an organisation, we aim to form partnerships that echo our own values and vision for the future and indeed DHL Express do this, bringing to life the shared values of speed, passion and a can do attitude.”

    Since the establishment of the partnership there have been 2.2 million Surf Life Saving members, performing more than 14.4 million preventive actions and 180,000 rescues. In addition to surf lifesaving services, SLSA works to educate children and the greater community on coastal safety awareness.

    “From the beginning, our partnership has been built on a strong foundation of shared core values that make our missions a success. Surf lifesavers around Australia display the four key attributes our own DHL employees uphold – passion, speed, pride in getting things right first time and a can-do spirit. This, combined with Surf Life Saving’s advocacy for cultural diversity, collaboration and empowerment make a winning formula for success,” Edstein concluded.

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  • DHL MENA launches new e-com campaign for merchants

    DHL MENA launches new e-com campaign for merchants

    DHL Express, the world’s leading international express service provider, is set to launch its global campaign ‘Where Everything Clicks’ in Middle East and North Africa (MENA) region, to guide online merchants to navigate and access the booming and lucrative global e-commerce marketplace. DHL Express aims for the campaign to reach companies ranging from start-ups to large enterprises, advising merchants on how to optimize their websites for international sales and to create a competitive advantage via shipping options offered. DHL helps sellers traverse an increasingly global landscape, in which buyers progressively make purchases from international websites.

    The campaign reveals purchasing habits of online shoppers, including always important delivery preferences, and shows merchants how to use this information to increase sales.

    ‘Where Everything Clicks’ includes a rich database of how-to videos, white papers, customer insights, and trend videos that inform merchants and business about evolving consumer behaviour.

    A 2017 study by KPMG reports that consumers across Middle East and Africa were the most likely to import consumer products bought online, almost 50 percent of purchases, showcasing  the rise in cross-border shopping that is driving international retail trade.

    The survey also revealed ‘Enhanced Delivery Options’ as one of the key company attributes that contribute to deciding where shoppers choose to buy online.

    The study findings illustrate that companies must continually innovate to improve and shorten delivery times, to satisfy increasingly demanding consumer expectations.

    “The MENA region is witnessing rapid growth and change in e-commerce trends. Cross border e-commerce presents strong growth opportunities that is yet to be tapped into by many businesses in the region,” said Nour Suliman, CEO MENA, DHL Express. “With the proliferation of online trade, a product in one corner of the world today is now easily accessible to customers at the opposite end in just a few clicks. This has allowed online merchants to access markets and customers from around the globe.”

    Faysal Elhajjami, DHL Express MD, Kingdom of Saudi Arabia said: “We recognise that our customers’ success is closely tied to their buyers’ satisfaction with the delivery experience and the delivery options offered. With ‘Where Everything Clicks’ campaign we want to showcase to business across KSA  how an international express shipping option can increase e-commerce value helping merchants boost revenue and tap into new markets.”

    Geoff Walsh, UAE Country Manager, DHL Express said DHL would be particularly focusing on SMEs and start-ups. “We aim to support local ecommerce start-ups by providing them with tailor made solutions that will allow them to easily address potential global consumers, therefore improving their e-commerce proposition within the current market,” he said. “The ‘Where Everything Clicks’ campaign highlights how an international express shipping option can increase e-commerce value helping merchants boost revenue and tap into new markets.”

    DHL has developed services that enhance customer experience and support web merchants as they access new markets. Using advanced market intelligence tools, DHL can quickly identify shopping sites that receive traffic from international locations, identifying potential sales outside of the seller’s core market. DHL can compare website engagement metrics and suggest service enhancement via addition of a cross-border express delivery option.

    With DHL’s On Demand Delivery, buyers are notified proactively via email or SMS about a shipment’s progress. Receivers can schedule delivery for another day, arrange delivery to a nearby DHL Service Point or an alternate address, and even request that a shipment is held during vacation. DHL Express offers On Demand Delivery in over 100 countries, with about 50 more coming this year.

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  • Vietnam’s e-commerce acceleration to gain a boost from DHL eCommerce

    Vietnam’s e-commerce acceleration to gain a boost from DHL eCommerce

    DHL eCommerce, a division of the world’s leading logistics company, Deutsche Post DHL Group, has launched its nationwide domestic delivery operations in Vietnam. The domestic delivery network will offer a high quality delivery service across Vietnam and a range of services tailored for the booming e-commerce industry, helping small, medium and large e-tailers and marketplaces increase their share amidst the rapidly growing Vietnam e-commerce segment.

    “The Vietnamese e-commerce market represents a huge and relatively untapped potential for local retailers, e-tailers and marketplaces: in 2016, total e-commerce spending hit US$1 billion despite barely over 50% of the population being online, ” said Charles Brewer, CEO, DHL eCommerce. “With e-commerce spending expected to grow at around 23% per year between now and 2020, local e-tailers need scalable, high-quality logistics solutions with nationwide coverage more than ever before.”

    DHL eCommerce Vietnam offers domestic delivery nationwide across the country, managed by hubs and depots strategically located throughout the country. DHL eCommerce’s fleet of vans and motorbikes, coupled with regular air and road connections between its hubs, will support next-day delivery in Ho Chi Minh, Hanoi and other primary markets.

    “Our new domestic delivery service brings to Vietnam DHL’s extensive experience in designing comprehensive logistics networks, coupled with tailored e-commerce solutions to tackle some of the most pressing roadblocks to e-commerce growth,” added Brewer, “With e-commerce, consumers are increasingly expecting greater choice, convenience and control in their delivery experience and we aim to deliver a smile in the last mile by providing an amazing and customer-centric delivery solution.”

    When using the network, local e-tailers can easily assign shipments requiring cash on delivery service through DHL eCommerce’s online portal, allowing for faster remittance and simpler management of shipment information. Consumers will also be able to open, check and return goods at the point of receipt thanks to DHL’s Open Box Delivery service, better aligning the online shopping experience with their preferred purchasing habits.

    “Only 15% of Vietnam’s e-commerce shoppers paid online in 2016, making cash on delivery a must-have feature for e-commerce to succeed. That, combined with concerns about the hassle of returns and refunds, has made growth an uphill battle for many local e-tailers,” said Thomas Harris, Managing Director, DHL eCommerce Vietnam. “We recognize that having a fast and reliable delivery service won’t solve these issues alone, which is why we’ve tailored our nationwide network to seamlessly handle cash payments with next day cash remittance and returns to take the burden off local e-tailers so they can fully focus on growth and customer experience.”

  • DHL signs up for four more A330-300P2Fs

    DHL signs up for four more A330-300P2Fs

    DHL Express has signed up for four more A330-300 passenger-to-freighter conversions from ST Aerospace subsidiary Elbe Flugzeugwerke.

    The express operator, which in July last year became the launch customer for the conversion programmewith an order for two of the aircraft, said the deal also includes options for a further 10 conversions.

    The contract was signed at the 52nd International Paris Air Show this afternoon, and witnessed by Guests-of-Honour Singapore’s Second Minister for Defense Mr Ong Ye Kung and Chief of the Saxon State Chancellery and State Minister for Federal and European Affairs Dr Fritz Jaeckel.

    The conversion will be carried out by EFW, which is jointly owned by ST Aerospace and Airbus. The aircraft has a payload of up to 61 tons.

    In order to take on the expanded conversion programme for DHL Express, EFW is gradually ramping up its capacity at its facility in Dresden, with a new single-bay wide-body hangar being completed recently.

    Geoff Kehr, senior vice president, global air fleet management, DHL Express, said: “DHL is delighted to be expanding this pioneering conversion programme with ST Aero, EFW and Airbus and securing the option to add more units to our fleet in future.

    “We believe the A330-300P2F, with its favourable payload and range metrics, will address an important demand segment within the air cargo market that is not currently served by any other aircraft type.

    “It will further strengthen the global air network of DHL Express and help us to achieve even greater efficiencies in our aviation operations.”

    The first aircraft under the DHL Express A330-300P2F program is currently undergoing conversion at EFW’s Dresden-based facilities, while work is set to begin on a second aircraft at an ST Aerospace engineering facility in Singapore.

    The first two aircraft are scheduled to be redelivered by the end of 2017.

    The A330P2F conversion programme, launched in 2012, is a collaboration between ST Aerospace, Airbus and EFW.

    ST Aerospace, as the programme and technical lead for the engineering development phase, is responsible for applying for the supplemental type certificates for the freighter conversions from the European Aviation Safety Agency and the US Federal Aviation Administration.

    Aircraft original equipment manufacturer (OEM), Airbus, contributes to the programme with OEM data and certification support, while EFW leads the industrialisation phase and marketing for the freighter conversion programme.

    The A330P2F programme includes two versions – the A330-200P2F and the larger A330-300P2F. DHL Express is EFW’s first customer for the A330-300P2F conversion programme, while a launch contract with EgyptAir Cargo was secured in December 2014 for the A330-200P2F conversion programme.

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  • DHL Express forays into Sarawakian market

    DHL Express forays into Sarawakian market

    International express services provider, DHL Express, has set up a direct presence in East Malaysia through the establishment of a new Gateway in Kuching yesterday.

    As the only international express services company with a direct presence in Sarawak, the new and upgraded Gateway caters to the increasing demand for international trade, supporting businesses operating in and out of the state.

    The Kuching Gateway serves as a clearance point for inbound shipments entering the state, before they are sent to DHL’s four Service Centers in Miri, Bintulu, Sibu, and Kuching for deliveries.

    Strengthening DHL’s network of 23 service centers, 90 service points and 6 gateways in West Malaysia, the Kuching Gateway improves the efficiency and responsiveness to meet the increased demands of customers in Sarawak.

    Speaking at the official launch of the Kuching Gateway, Christopher Ong, Managing Director of DHL Express Malaysia & Brunei said, “Previously operated through an agent, we took over the operations in Sarawak to enhance our services and interact directly with our customers.

    “The new facility delivers top-notch productivity and operational efficiency, with improved speed, reliability and flexibility. This will enable our customers in Sarawak to have greater access to international markets.

    “To provide our customers with peace of mind when they ship with us, we have invested heavily to ensure that the facility is built to TAPA “A” certification standards, to meet our global criteria for operational efficiency, quality and security.

    “The Kuching Gateway provides direct access to our global network of more than 220 countries and territories, allowing businesses in Sarawak to trade in the global marketplace more efficiently than ever before,” he added.

    The official launch of the Kuching Gateway was witnessed by over 30 guests including officers from The Royal Malaysia Customs Department in Kuching.

    DHL offers a portfolio of logistics services ranging from national and international parcel delivery, ecommerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

    With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows.   it offers specialised solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail.

  • DHL eCommerce expands presence in South China

    DHL eCommerce expands presence in South China

    DHL eCommerce plans to further increase its presence in South China through the introduction of its e-commerce logistics services in the Fujian province.

    The company has also announced the expansion of its Shenzhen Distribution Center and Hong Kong Distribution Center to manage a capacity of 81 million shipments a year.

    “With exports expected to make up 75% of China’s e-commerce turnover three years from now, a strong and reliable logistics framework has to be set in place to meet growing needs,” said Zhi Zheng, Managing Director, Greater China, DHL eCommerce. “Manufacturing and export hubs like Fujian will be the center stage of all future growth of e-commerce exports in China. DHL’s expertise in international shipping and fulfillment, along with our global network and strong e-commerce expertise will play a fundamental role in connecting China’s e-tailers with online markets across the world.”

    Zheng added: “We are expanding our presence in South China to better service merchants here, and provide them with the opportunity to tap on the massive cross-border opportunity. This underpins our growth strategy for South China where we will focus on growing our outbound e-commerce trade and continue to expand our offerings across Tier 2 and 3 cities.”

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  • DHL Express invests in infrastructure in Chandigarh

    DHL Express invests in infrastructure in Chandigarh

    Aimed at supporting the growth of export and import demands of customers especially SMB’s in the Northern region,  logistic service provider-DHL Express India, opened its new modern service facility in Chandigarh. The new facility will serve as a pick-up, delivery, sorting center etc., with a shipment handling capacity of over 100,000 shipments a year and will cater to the logistics needs of customers-based at Chandigarh and its vicinity namely Dera Bassi, Mohali, Panchkula, Zirakpur, Baddi, Parwanoo etc.

    Speaking to Business Standard, RS Subramanian, Senior Vice President & Managing Director, DHL Express said, “In the recent past, due to rapid industrialization, the tricity namely Chandigarh, Mohali, Panchkula and nearby areas like Zirakpur, Baddi, Parwanoo etc. has grown in prominence as an industrial hub. Through the service center facility, we are strengthening our infrastructure and capabilities to support our customers’ growing business. We will now be able to move shipments faster and with greater efficiency, providing superior service quality.

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  • Express, Uber team up to tap opportunities in Indonesian market

    Express, Uber team up to tap opportunities in Indonesian market

    Despite its roller coaster relationship with new competitors, publicly listed taxi operator Express Transindo Utama announced on Monday it would team up with ride-hailing application Uber for a ride-sharing integration in hope to improve services and increase revenue.

    Under the collaboration, Express drivers will be able to use Uber’s application to take uberX orders apart from running conventional services.

    “Through collaboration with Uber, we expect to improve the utilization of our fleet,” Express Group chief operating officer Benny Setiawan said in a statement.

    Express, Benny went on, was also developing a scheme that would allow Uber partner drivers to purchase cars from Express through an installment scheme.

    Uber also shared enthusiasm about its partnership with Express.

    “We are enthusiastic that Express Group, a prominent taxi operator in Indonesia, now uses ride-sharing and technology to expand its market,” Uber Asia Pacific head of business Eric Alexander said.

    On March 22, over 10,000 conventional transportation drivers—mostly Express and Blue Bird taxi drivers, as well as drivers of angkot (public minivans), buses and bajaj (three-wheeled vehicles)—took to several thoroughfares in Jakarta to stage a protest.

    The protesters accused the government of failing to regulate increasingly popular app-based transportation services, such as Grab, Uber and Go-Jek, which they say were eroding their incomes.

    During the protest, conventional taxi drivers initially targeted Go-Jek and Grab drivers, though groups of ojek (motorcycle taxi) drivers later retaliated, smashing cab windows.

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  • DHL Express launches Rp-17-billion service center and gateway

    DHL Express launches Rp-17-billion service center and gateway

    International logistics company DHL Express, part of Deutsche Post’s DHL Group, launched a service center and a gateway worth Rp 17 billion (US$1.26 million) to support its business operations in and out of Batam, Riau Islands, on Monday.

    DHL Express decided to expand its business in Batam given its potential as the third-largest city in Sumatra, well known as an industrial area, an emerging transport hub, and part of the Indonesia-Malaysia-Singapore golden triangle.

    “This new investment could improve our network in Indonesia that consists of gateways in Balikpapan, Batam, Denpasar, Jakarta, Medan and Surabaya,” Sean Wall, executive vice president of network operations and aviation of DHL Express Asia-Pacific said.

    The new facility has the capacity to handle 2.4 million kilograms of cargo and process up to 150,000 shipments per year. About 26 people work in the 972-square-meter facility, with three certified employees for handling dangerous goods.

    The company claimed that the facility was launched at the right time because the government is considering whether to make Batam a special economic zone for companies that are involved in aircraft maintenance, repair and overhaul.

    “With the potential of Batam being opened as a special economic zone for the aviation industry, DHL’s investment will be able to support the growth of the aviation industry in Indonesia,” Ahmad Mohamad, senior technical advisor of DHL Express Indonesia, said.

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  • DHL Express launches On Demand Delivery

    DHL Express launches On Demand Delivery

    DHL Express has launched a new “On Demand Delivery”, which it says has been developed in response to significant growth in premium cross-border e-commerce volumes.

    With On Demand Delivery, shippers can choose to activate specific delivery options and have DHL Express notify their customers via email or SMS about a shipment’s progress. The customers can then select the delivery option that best suits their requirements via the On Demand Delivery website.

    DHL said that the service is “specifically tailored” to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers crave flexibility and convenience.

    “We have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,” said John Pearson, CEO Europe and Global Head of Commercial, DHL Express Europe.

    “This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are expanding opportunistically to new overseas markets and therefore require a worldwide door-to-door delivery service. In response to the dynamic growth and to ensure that our services continue to exceed customer expectations, we have launched On Demand Delivery.”

    Charlie Dobbie, Executive Vice President, Network Operations, Aviation and IT, DHL Express, said: “On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries.

    “Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”

    The  On Demand Delivery site can be accessed from smartphones, tablets and PCs, and offers receivers up to six delivery options. Shippers can incorporate their own branding into customer notifications.

    Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and request that a shipment is put on hold during a vacation.

    DHL Express plans to roll out the On Demand Delivery to more than 100 countries through 2016 and 2017.

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  • FedEx sees record holiday shipments on rising retail

    FedEx sees record holiday shipments on rising retail

    Package delivery company FedEx Corp said on Monday that it expects to see a record number of shipments during this year’s busy holiday season, driven by rising retail sales and a jump in ecommerce.

    The Memphis-based company said it expects to handle 317 million shipments between Black Friday, traditionally the busiest U.S. shopping day of the year, and Christmas Eve, an increase of 12.4 percent over the previous year.

    “Each year we face a challenge that’s greater and that’s driven by ecommerce,” Patrick Fitzgerald, FedEx senior vice president for integrated marketing and communications told Reuters. “We’ve learned that planning and preparation is key.”

    The National Retail Federation has predicted retail sales in November and December – excluding automobiles, fuel and restaurant sales – will increase 3.7 percent to US$630.5 billion after a 4.1 percent increase last year. The NRF said online retail sales could increase up to 8 percent, to as much as US$105 billion.

    FedEx said that it expects to see three spikes in package volumes during peak season, on Cyber Monday and the first two Mondays in December. The company said its holiday projections are included in its full-year fiscal 2016 earnings guidance of between US$10.40 and US$10.90 per share.

    The rapid rise of ecommerce poses challenges for retailers and package delivery companies alike. In 2013 bad weather and a late surge in online retail packages caught FedEx and main rival United Parcel Service Inc off guard, leaving an estimated 2 million packages undelivered on Christmas Eve, the majority in UPS’ network.

    Last year both companies touted investments in their networks and close collaboration with major retailers to manage package flows during the holidays. UPS ended up over-spending to prepare for package volume spikes that did not materialize, hurting its fourth-quarter earnings. FedEx did not report any problems.

    This year FedEx has invested US$1.6 billion in capacity and automation projects at FedEx Ground to help with peak season.

    FedEx’s Fitzgerald said that if retailers come in way above forecast with a sudden surge in packages, the company may “need to cap volumes” in order to protect its network.