Retail News CRM

Tag: Fortnum & Mason

  • Fortnum & Mason Bids Adieu to Hong Kong Physical Store: Online and Airport Presence to Persist

    Fortnum & Mason Bids Adieu to Hong Kong Physical Store: Online and Airport Presence to Persist

    British high-end grocery retailer Fortnum & Mason has announced the closure of its primary store and accompanying restaurant located at K11 Musea. The closure, scheduled for January 25, concludes the company’s independent operations in the city, following a six-year presence.

    The announcement, which was made through the company’s official social media channels, was met with a range of responses from devoted shoppers.

    In its official statement, Fortnum & Mason expressed deep gratitude to its customers for their unwavering support throughout the years. The company confirmed that the decision to close its K11 Musea store and restaurant was a strategic move, rather than a final farewell.

    The company further reassured customers that their iconic products would remain accessible in the city. Patrons can still purchase Fortnum & Mason’s offerings through Lane Crawford, via the Hong Kong International Airport outlet, and on their online store.

    With origins tracing back to 1707, Fortnum & Mason has long been celebrated for its premium food products, signature teas, and regal gift hampers. The brand has remained a cornerstone of British culinary and cultural traditions for over three centuries.

    The expansive 7,000 square feet K11 Musea store was Fortnum & Mason’s first foray into standalone stores beyond the United Kingdom’s borders. In addition to Hong Kong, the brand’s products can also be found in South Korea and Japan.

    Questions & Answers

    When will Fortnum & Mason’s store and restaurant at K11 Musea close?
    The closure is scheduled for January 25.

    Despite the closure, how can customers in Hong Kong still access Fortnum & Mason’s products?
    Customers can continue to purchase products through Lane Crawford, the Hong Kong International Airport outlet, and the Fortnum & Mason online store.

    Are Fortnum & Mason’s products available in any other markets in Asia?
    Yes, in addition to Hong Kong, Fortnum & Mason’s offerings can also be found in South Korea and Japan.

  • Fortnum & Mason To Open in Hong Kong

    Fortnum & Mason To Open in Hong Kong

    Upmarket British food store Fortnum & Mason will launch its first international standalone location in Hong Kong this September.

    Driven by a strong international demand, the first Fortnum & Mason Hong Kong store will open along with a restaurant in the K11 Musea development at Victoria Dockside, serving Hong Kong residents and mainland Chinese visitors.

    The retailer runs concessions in South Korea with Shinsegae, Mitsukoshi in Japan and Lane Crawford in Hong Kong.

    “Building on our 47 years of experience in Japan, South Korea and Hong Kong, our latest expansion in Asia is an important next step for us, as we extend our reach further across the world ” said Kate Hobhouse, chairman of Fortnum & Mason.

    “We have seen significant appetite for the Fortnum’s brand and products in the region, with impressive year-on-year sales growth. We are therefore incredibly proud to continue our record of investment and growth by expanding our business into new markets, and reinforcing our support for amazing producers and suppliers  and creating new job opportunities.”

    The 7000 sqft Fortnum & Mason Hong Kong space will feature an edit of Fortnum’s most popular products, including tea, biscuits and wine, and gifts such as Champagne and teaware. A restaurant space will afford views across Victoria Harbour.

    British food is popular in Hong Kong, at one time a British colony. Marks & Spencer has a chain of food stores in the territory, operated by Al-Futtaim Group, and own-brand products from supermarket giants Tesco and Morrisons are readily available in retail stores and online.

    Lees ook:

  • Fortnum & Mason To Open Store and Restaurant in Hong Kong

    Fortnum & Mason To Open Store and Restaurant in Hong Kong

    Fortnum & Mason, the British retail and hospitality brand, is pleased to announce  the opening of a new site in K11 MUSEA, a unique retail destination situated in the heart of Hong Kong’s US$2.6billion Victoria Dockside redevelopment. The Fortnum’s shop and restaurant will open in September 2019.

    This opening represents a significant milestone for the business as the first Fortnum’s store and restaurant concept outside of the UK. Responding to the thriving international demand for Fortnum’s products, service and hospitality,  the shop and restaurant are set to complement its current retail partnerships across Asia including Lane Crawford in Hong Kong, Isetan Mitsukoshi in Japan and, most recently, Shinsegae in South Korea. It marks the continued development of the business and creates an opportunity to extend its best selling products to new and existing customers in Hong Kong, Mainland China and beyond.

    “Fortnum’s is a business which, for centuries, has thrived on delivering a sense of pleasure for our customers. Building on our 47 years of experience in Japan, South Korea and Hong Kong, our latest expansion in Asia is an important next step for us, as we extend our reach further across the world ” says Kate Hobhouse, Chairman of Fortnum & Mason. “We have seen significant appetite for the Fortnum’s brand and products in the region, with impressive year-on-year sales growth. We are therefore incredibly proud to continue our record of investment and growth by expanding our business into new markets, and reinforcing our support for amazing producers and suppliers  and creating new job opportunities.”

    “We are excited to establish our presence in Asia in such a pioneering development. K11 MUSEA, a unique retail destination in Hong Kong, speaks to the growing consumer demand for immersive experiences of art, culture and commerce,” says Ewan Venters, CEO of Fortnum’s. “As a business with creativity and innovation at its core, we believe that our partnership with K11 MUSEA is a natural fit for us.”

    The latest evolution in Fortnum’s 312-year history, this announcement marks the ongoing growth of the retailer following its most recent opening at the Royal Exchange in London. As with previous store and restaurant openings, Fortnum’s is proud its continued growth creates new job opportunities both at home and in the region, with c.90 new roles in Hong Kong. This also represents a significant opportunity for Fortnum’s British suppliers who produce 86% of the retailer’s products in the UK.

    The beautifully designed 7000 sq. ft. space will include a store, featuring an edit of Fortnum’s most cherished products, from Tea, Biscuits and Wine, to joy-giving gifts such as champagne and stunning teaware and of course people will be able to enjoy the award winning hospitality of Fortnum’s in the restaurant upstairs while taking in the stunning views across the iconic Hong Kong harbour.

    Lees ook:

    Lees ook:

  • Fortnum & Mason Asia sales soars boosted by Hong Kong

    Fortnum & Mason Asia sales soars boosted by Hong Kong

    Fortnum & Mason Asia sales are soaring, prompting the UK luxury-food retailer to plan more stores. In Hong Kong, the chain achieved a 55 per cent increase in sales in the year to July, helping it book a sixth consecutive year of double-digit sales and profit growth. Two new stores are now trading in South Korea – in Shinsegae Gyong-Gi and Shinsegae Gangnam – and options in other Asian markets are being assessed. Another new store opened in London.

    Global sales for Fortnum & Mason grew 12 per cent, reaching £126 million (US$161 million), while profit soared 26 per cent to £9.6 million. The company is now delivering products to a record 125 markets worldwide from its online sales channels.

    Sales at its flagship store in London rose 10 per cent – during a time most department stores in the UK have been struggling to maintain sales growth and profits. Travel retail stores in Heathrow and St Pancras International train station rose 12 per cent.

    “This year has not been without its challenges, but we’re proud to report another exceptional trading period,” said Fortnum & Mason CEO Ewan Venters.

    “By being faithful to our heritage and pedigree, focusing on the creation of extraordinary products and exceptional service, and delivering our world-renowned products to customers anywhere in the world, I am pleased that we are able to meet the growing demand for quality and impeccably-sourced products.”

    He said he was “particularly pleased” with the increased sales of Fortnum & Mason Asia and has great confidence in the two new spaces in South Korea.

    Lees ook: