Tag: Freshippo

  • Alibaba’s Freshippo launches into Australia with local partner

    Alibaba’s Freshippo launches into Australia with local partner

    Alibaba-owned grocery chain Freshippo will launch its first presence in Australia, in partnership with Ebest, the local online Asian supermarket.

    Freshippo’s items will be available through Ebest’s shopping app and website, with a product selection tailored to the Australian market, including Chinese delicacies such as snacks, juices, tea drinks, and culinary sauces.

    Ebest’s spokesperson says that this agreement will greatly expand their product line, providing Australians with better access to authentic and modern Chinese groceries.

    “The pandemic has driven more consumers to explore ethnic products, diversifying their home cooking either as a lifestyle choice or as a cost-saving alternative to dining out,” the spokesperson said.

    “This trend has encouraged a wider demographic to discover different cultural ingredients and find better deals at grocers that initially served migrants.”

    Australia is Freshippo’s third offshore market after the US and Singapore. Freshippo, founded in 2015 as Alibaba Group’s grocery retail business, now has 400 locations in 30 Chinese cities.

    Ebest, launched in 2020, has become one of Australia’s highest-profile online Asian supermarkets, with more than 50,000 items across 18 categories.

    In June, Ebest launched on Albaba’s e-commerce platform AliExpress, with the goal of “revolutionising the online grocery shopping landscape by bringing in a new era of convenience and accessibility for consumers.”

  • Alibaba’s Freshippo struggles to meet demand during Shanghai lockdown

    Alibaba’s Freshippo struggles to meet demand during Shanghai lockdown

    Alibaba’s supermarket chain Freshippo says it is adding more couriers to meet high demand in Shanghai but this was not yet catching up with the rising needs of locked-down residents as the city battles a surge in Covid-19 cases.

    Shen Li, a vice president at Alibaba Group’s Freshippo, told reporters on Sunday that while the company’s delivery capacity had recovered to about 60-70 per cent of pre-outbreak levels as more couriers were allowed back on the roads, many difficulties remained.

    “The biggest challenge we are facing now is that the demand and numbers of orders from consumers has increased by about two to three times compared with pre-outbreak levels,” she said.

    China’s most important economic hub has locked down most of its 25 million residents for more than three weeks in an effort to stamp out the country’s largest outbreak since the virus first emerged in Wuhan in late 2019.

    After most supermarkets and stores were shut across the city, residents resorted to online buying to procure food and other essentials but have faced difficulties. Shanghai authorities have said they are trying to ease these bottlenecks but it remains a key public frustration.

    Many residents have described waking up as early as 5am to try and grab delivery slots from online grocers such as Freshippo, only to find them sold out in seconds. While Freshippo and other vendors have launched bulk-buying purchase schemes, some people have complained about the inability to reach the volumes needed to guarantee orders.

    Shen said Freshippo as of Sunday had 47 stores open for online deliveries in Shanghai and it also had set up six additional ad hoc warehouses for the city, due to issues with inter-province supply chains.

    About 5000 staff were working in these stores and its warehouses while a further 1000 were working online from home, she added.

  • Alibaba’s Freshippo sales soar during virus outbreak

    Alibaba’s Freshippo sales soar during virus outbreak

    Sales are soaring for Alibaba’s fresh-food chain Freshippo in the wake of the coronavirus outbreak.

    With many Chinese nationals being advised to stay at home during the course of the epidemic, demand for fresh food and household items has soared. Buyers are purchasing more items in bulk so as to reduce contact with home-delivery personnel.

    A spokesperson for Freshippo revealed that it has prepared 250 tons of packaged vegetables and 80 tons of bulk vegetables for around 50 Shanghai stores, six times above its normal volume.

    Freshippo’s head of vegetable procurement Huang Yifan said that the group is planning to ship an extra 100 tons of fresh vegetables from its supplier farm regions every day.

    Similar increases have been reported by Walmart’s delivery business in the region, JD Daojia, with reports of a five-fold increase in sales volume.

  • Alibaba Group sales jumps high

    Alibaba Group sales jumps high

    Alibaba Group sales soared 41 per cent in the December quarter as its customer based neared 700 million. The Chinese company’s turnover for the three months reached US$17.057 billion and its net income attributable to shareholders $4.807 billion. “Our resilient operating and financial performance is a direct reflection of our persistent focus on better serving our growing base of nearly 700 million consumers across retail, digital entertainment and local consumer services,” said CEO Daniel Zhang. “Our growth is also driven by the power of Alibaba’s cloud and data technology that helps expedite the digital transformation of millions of enterprises.”

    Alibaba group sales from core commerce increased 40 per cent to $14.958 billion, while the cloud-computing division posted 84 per cent growth, turning over $962 million. The digital media and entertainment division achieved 20 per cent growth to reach $944 million.

    In a statement, Alibaba said its Taobao platform achieved “robust user growth and enhanced engagement”. Last December, its China retail marketplaces had 699 million mobile monthly average users, representing a quarterly net increase of 33 million. The annual active consumers on its China retail marketplaces was 636 million for the 12 months ended December 31, compared to 601 million for the 12 months ended September 30 last year, “reflecting successful user acquisition programs, such as referrals through the Alipay app”.

    More than 70 per cent of the increase in annual active consumers was from third-and-lower tier cities.

    Tmall thrives

    Alibaba said GMV on its Tmall business grew 29 per cent year on year in the December quarter, outpacing the industry.

    “This robust growth was driven by strength in the fast-moving consumer goods (FMCG), apparel and home furnishing categories,” the company said.

    During the quarter, Tmall signed up new brands to the platform including Valentino, Ermenegildo Zegna, Stuart Weitzman and Sergio Rossi which opened flagship stores and joined the Tmall Luxury Pavilion.

    Meanwhile, Alibaba’s proprietary grocery retail chain Freshippo (formerly Hema) continued to expand its footprint, “optimise its stores and introduce new initiatives that improve customer experience”. As of December 31, there were 109 self-operated Freshippo stores in China, primarily located in tier 1 and tier 2 cities, which continued to achieve “robust same-store sales growth” through the quarter.

    ‘Robust’ Lazada growth

    Alibaba’s Southeast Asian e-commerce platform Lazada achieved what the company described as “robust growth” in GMV. The company upgraded Lazada’s technology, which resulted in boosting the number of active users and achieved greater user engagement on Lazada’s mobile app.

    “We continue to invest resources to integrate Lazada’s business and technology operations into Alibaba with the aim of building a strong foundation for us to extend our offerings in Southeast Asia.”