Retail News CRM

Tag: health insurance

  • Deliveroo To Give Free Insurance to Riders in HK

    Deliveroo To Give Free Insurance to Riders in HK

    Deliveroo announced a completely free, first-of-its-kind insurance package for all on-demand self-employed Deliveroo riders in Hong Kong and worldwide. Starting from October, Deliveroo riders will be able to claim costs if unable to work as a result of an on-the-job injury. This move makes Deliveroo a leader in providing on-demand riders with the flexible work they value and the security they deserve.

    Deliveroo has worked with leading global insurers to tailor policies which meet the needs of riders. In Hong Kong, all Deliveroo riders will be automatically enrolled onto a personal injury policy from leading insurance provider Marsh; whether on bicycles, scooters or making deliveries by foot. This will apply to all riders whilst they are online and logged in to the Deliveroo app, including up to one hour after logging off.

    The accident and injury cover is wide ranging, with measures including:

    • HK$77,000 for accidental medical expenses
    • HK$385 for each night in hospital
    • Up to HK$3,850 per week for temporary incapacity
    • Loss of sight, hearing, speech or limbs due to accidents are covered
    • HK$346,500 for accidental death/permanent disablement

    Brian Lo, General Manager Deliveroo Hong Kong, said: “Riders are at the heart of our business and this new industry-leading insurance package is hugely important for all those who ride with Deliveroo. Riders deserve security while they’re out on the road. We want to make sure that riders are protected in case anything goes wrong while they are working, and that’s why we are so delighted to be announcing this important package. Deliveroo riders are heroes and we want to give something back. We are growing quickly and hope more and more people will choose to work with us.”

    Qasim Khan, a rider with Deliveroo, said, “As a rider who loves working at Deliveroo, I am always worried about my safety when I’m out and about to do deliveries. The accident and injury insurance gives riders a peace mind. We will feel more safe when we are working on road. Most importantly, our families will also feel safe about us being part of this company!”

     

    The move to offer free insurance to riders comes as Deliveroo reveals the company’s rapid growth in Hong Kong over the first half of 2018. Deliveroo’s total number of riders in Hong Kong is 2,000, which has more than doubled in six months. The business expects this to grow to 2,800 by the end of 2018. Deliveroo has also significantly increased its number of partnering restaurants by nearly 50% in six months, to 3,500. Restaurants which use Deliveroo see their revenue boosted by up to 25% and dinner orders by 20%, in the past quarter, enabling more opportunities for business development and new hires.

    With further expansion set to continue in the months ahead, Deliveroo is now looking for more riders and walkers to join the company and enjoy its well-paid, secure, flexible work that can be combined with other responsibilities such as studying. The free and automatic insurance coverage will be starting in October. Current riders and walkers who successfully refer someone new to Deliveroo in Hong Kong will receive up to HK$2,500.

  • OCBC Bank to distribute health insurance via Mobile and Internet Banking

    OCBC Bank to distribute health insurance via Mobile and Internet Banking

    Digitalising the way customers buy health insurance products, OCBC Bank has again launched a first in the digital wealth management space. This first-of-its-kind way of buying a health insurance plan in a few simple clicks via OCBC Bank’s mobile and Internet banking channels makes access to essential health and illness coverage fast and frictionless.

    Typically, health insurance plans like critical illness, disability, hospitalisation and surgical are not sold via online channels as they require a health check-up to evaluate the applicant’s medical condition. However, with Early Cancer Care, eligible OCBC Bank customers simply need to make a health declaration with the click of a button.

    Early Cancer Care is the first health insurance product to be rolled out on OCBC Bank’s mobile and Internet banking channels, with more non-general insurance plans to be added over time. Underwritten by Great Eastern, it is a cancer insurance plan that provides coverage in the event early or major cancer is detected.

    Depending on the plan purchased, upon diagnosis of major cancer, the insured will receive a cancer recovery benefit of up to S$3,000 monthly for six months, and a lump sum benefit of up to S$150,000, which can be used to cover treatment costs. If early-stage cancer is detected first, the insured will receive 40 per cent of the sum assured, cancer recovery benefit for six months, and all future premiums will be waived. The remaining 60 per cent of the sum assured will be paid out if major cancer is diagnosed subsequently.

    OCBC Bank has radically simplified the purchase of health insurance by offering Early Cancer Care via the bank’s mobile and Internet banking channels, while keeping the process private and confidential in a secured environment unlike unsecured webpages touting similar products. Once the customer has logged in via two-factor authentication, their personal information will be pre-populated on the insurance product application form, and they can make payment from their OCBC Bank accounts or credit cards.

    Mr Aditya Gupta, Head of E-Business Singapore, said: “This is a game changer. So far, our customers in Singapore have had to contend with general insurance products being available for purchase online. By offering our customers access to directly buy insurance solutions like Early Cancer Care via our digital channels, we have upped the ante in meeting their insurance needs simply, quickly and securely. It’s the start of what I call ‘democratisation of insurance’.

    Mr Jerry Ng, Head of Bancassurance, said: “Early Cancer Care is probably one of the most important insurance plans you will buy; that’s why we have made buying it easy and paperless for our eligible customers. We will soon be including other insurance products for purchase on our mobile and Internet banking channels. A majority of cancer plans are renewable yearly, with premiums increasing with age. Early Cancer Care provides cancer coverage for both early and major cancer detection, and the premiums do not increase with age throughout the policy term.”

    Mr Roy Tan, Head of Bancassurance, Great Eastern Life Singapore, added: “A key focus for us at Great Eastern is to harness advances in digital technology to better enable our channel partners such as OCBC to deliver our product solutions to customers more efficiently. We will continue to collaborate to create greater value and better experience for all our customers.”