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Tag: insights

  • AI Investment Cycle Unfazed by Semiconductor Stock Volatility – Insights from HSBC

    AI Investment Cycle Unfazed by Semiconductor Stock Volatility – Insights from HSBC

    The recent downturn in Asian semiconductor stocks is not indicative of a decline in the artificial intelligence (AI) investment cycle, but rather reflects investors re-evaluating high earnings expectations. This is according to Patrick Ho, Chief Investment Officer for North Asia at HSBC Private Bank and Premier Wealth.

    Currently, there is a shift in semiconductor and memory stocks rather than a complete surrender. Despite the sharp profit growth for manufacturers driven by skyrocketing memory prices, investors are growing more skeptical of whether future earnings will continue to substantiate high valuations. South Korean equities, in particular, have seen increased volatility, with domestic retail investors purchasing and foreign investors reducing their exposure. Meanwhile, regulators have toughened leverage rules to control speculative trading.

    Asia: The Future Hub of AI Expansion

    Despite the current market instability, HSBC holds that the long-term investment case for AI remains solid. Predictions from the bank suggest that global AI capital expenditure will rise from under USD 400 billion in 2025 to over USD 1 trillion by 2028, bolstering demand across the entire AI ecosystem.

    Asia is predicted to become the nucleus of the global data centre expansion, with regional capacity expected to more than double by 2030, eventually making up approximately 40 percent of worldwide capacity. This growth is anticipated to positively impact a variety of industries, including semiconductor manufacturers, semiconductor equipment suppliers, server producers, cooling technology providers, power generation companies, energy storage firms, and commodity suppliers. Thus, HSBC continues to favour companies positioned across the broader AI infrastructure value chain.

    China’s Resurgence in AI Competition

    HSBC also spotlighted the rapidly evolving AI landscape in China, positing that the country’s large language model ecosystem could represent a market valued at over USD 150 billion by 2030. Chinese AI developers are becoming increasingly competitive, with foundation models closing the performance gap with top international systems while offering significantly lower costs. In tandem, providers are progressively shifting from subsidised AI services towards commercial business models, such as Model-as-a-Service (MaaS).

    Apart from AI, HSBC also recognizes promising opportunities in China’s advanced manufacturing sector, especially in areas such as electric vehicles, autonomous driving technologies, energy storage, and biotechnology. According to Ho, these sectors showcase China’s scale advantages and endorse the bank’s ongoing preference for the country’s technology and manufacturing leaders.

    Questions & Answers

    What does the recent downturn in Asian semiconductor stocks indicate?
    The recent downturn suggests investors are re-evaluating high earnings expectations, rather than signaling an end to the AI investment cycle.

    What is predicted for the AI investment landscape in the future?
    HSBC predicts that global AI capital expenditure will rise from less than USD 400 billion in 2025 to more than USD 1 trillion by 2028.

    What are some potential growth areas in China’s technology sector?
    HSBC sees potential growth in areas such as AI, electric vehicles, autonomous driving technologies, energy storage, and biotechnology.

  • Tokyo Emerges as Global Fintech Powerhouse: Insights from Singapore FinTech Festival 2025

    Tokyo Emerges as Global Fintech Powerhouse: Insights from Singapore FinTech Festival 2025

    Japan demonstrated its aim to be a prominent platform for global fintech growth at the Singapore FinTech Festival 2025. The country’s aspirations are bolstered by regulatory transparency, digital-asset amendments, and an increasing interest from investors.

    Tokyo: The New Frontier of Fintech Innovation

    During the Singapore Fintech Festival 2025, FinCity.Tokyo gathered policy makers, venture capitalists, and fintech pioneers to elucidate why Tokyo is quickly evolving into a critical hub for worldwide financial innovation. The institution underscored how regulatory changes, cross-border partnerships, and the development of digital-asset infrastructure are transforming Tokyo from a conventional banking hub into a fintech-centric ecosystem.

    Policy Progress Enhances Japan’s Attractiveness

    Tokio Morita, the executive director of FinCity.Tokyo, underlined the organization’s objective to assist foreign fintech firms in understanding and penetrating the market. Speaking at the Japan Pavilion, Morita highlighted that Tokyo’s evolution is based on extensive public-private partnerships, a transparent regulatory landscape, and continuous investor engagement.

    “We are here to guide you through the regulatory intricacies, introduce you to business associates, capital, and specialists, and aid in expanding your operations,” Morita stated. He noted that Japan was one of the initial countries to legally acknowledge crypto assets and continues to refine its digital asset structures.

    Expanding Market Indicates Long-Term Prospects

    The fintech market in Japan is anticipated to attain $30.2 billion by 2033, growing at a Compound Annual Growth Rate (CAGR) of 14.1 percent. Tokyo also stands at the eleventh position in the global ecosystem index by Startup Genome, which further validates its escalating importance for founders and investors seeking steady growth.

    Natalie Shiori Fleming, APAC head at Banking Circle, shared her insights as a new participant in the Japanese market. She pointed out that Japan’s regulatory framework is explicit and progressive, particularly in the digital-asset sector.

    Establishing Tokyo as a Reliable Hub for Innovation

    The Singapore Fintech Festival 2025 session is part of FinCity.Tokyo’s broader strategy to project Japan as a reliable center for innovation, backed by policy stability, substantial capital resources, and robust institutional support.

    The organization strives to attract global fintech firms by offering a systematic, transparent route into one of Asia’s most advanced markets.

    Questions & Answers

    What is the projected growth of Japan’s fintech market?
    The fintech market in Japan is anticipated to reach $30.2 billion by 2033, growing at a CAGR of 14.1 percent.

    What are the factors contributing to Tokyo’s evolution into a fintech-centric ecosystem?
    Tokyo’s transition into a fintech-centric ecosystem is driven by regulatory changes, cross-border partnerships, and the development of digital-asset infrastructure.

    How does FinCity.Tokyo plan to attract global fintech firms?
    FinCity.Tokyo aims to attract global fintech firms by offering a systematic, transparent route into one of Asia’s most advanced markets.

  • Surging Sales Propel Coupang’s Q3 Profits: Detailed Insights into the South Korean E-commerce Giant’s Stellar Performance

    Surging Sales Propel Coupang’s Q3 Profits: Detailed Insights into the South Korean E-commerce Giant’s Stellar Performance

    South Korea’s premier online retailer, Coupang, has witnessed an increase in profits in the third quarter, reflecting a sustained momentum in sales growth.

    Revenue and Profit Analysis

    The firm’s net revenues have experienced an 18% upsurge to reach $9.3 billion for the quarter that ended on September 30, marking a 20% rise when assessed on a constant currency basis. The net income and net income attributable to Coupang shareholders have also witnessed notable growth, with a 48% and 36% increment respectively, to reach $95 million.

    Segment Details

    The product commerce segment of the company’s operations reported a 16% surge in net revenues, amounting to $8 billion. This was matched by a 10% increment in active customers, bringing the total to 24.7 million.

    The developing offerings segment, encompassing international operations and innovative initiatives like Eats, Play, Fintech, and Farfetch, recorded commendable growth with a 32% rise in revenues, equating to $1.3 billion.

    Profit Margins

    The gross profit margins of the company expanded over 50 basis points, touching 29.4%. This was primarily driven by the product commerce segment. Additionally, the adjusted EBITDA margins saw an increase of 10 basis points, reaching 4.5%.

    CEO’s Statement

    Bom Kim, the CEO of Coupang, has expressed optimism and conviction in the consistent performance and growth potential of the Korean market. “Korea remains a remarkably durable growth opportunity with a largely untapped runway ahead,” he stated. He further emphasized the company’s continued strength across all customer segments.

    Kim also noted the firm’s accelerating progress in Taiwan, highlighting impressive year-over-year and quarter-over-quarter revenue growth. The levels of customer adoption in Taiwan, he added, are reminiscent of the early stages of their retail business in Korea, reinforcing the company’s confidence in Taiwan’s long-term potential.

    Questions & Answers

    What was the net revenue reported by Coupang for the third quarter?
    The net revenue reported by Coupang for the third quarter was $9.3 billion.

    How much did the company’s active customer base grow in the product commerce segment?
    In the product commerce segment, Coupang’s active customer base grew by 10%.

    What are the key factors behind the expansion of Coupang’s gross profit margins?
    The expansion of Coupang’s gross profit margins was primarily driven by the product commerce segment.

  • Puma’s Data-driven Approach Boosts Customer Loyalty In Southeast Asia

    Puma’s Data-driven Approach Boosts Customer Loyalty In Southeast Asia

    In the retail and branding sector, data reigns supreme. It provides valuable insights that can be employed to boost personalisation and foster customer loyalty. Sportswear retailer Puma provides a case study for this, as it navigates customer relationship management (CRM) and lifecycle marketing in Southeast Asia.

    Understanding the Data Challenge

    A one-size-fits-all CRM strategy won’t suffice, especially in Southeast Asia’s diverse market. The key to any successful CRM strategy is the development of a robust database. Ankit Madhogaria, Puma’s director of e-commerce Southeast Asia, emphasizes the importance of gathering accurate consumer data both online and in physical stores. This data can then be integrated into software platforms to provide a comprehensive view of all customer interactions, transactions, and touchpoints.

    However, Puma has experienced difficulty in procuring data from its offline customers, with Madhogaria noting that customers are less inclined to share information unless they are given a compelling reason to do so. The data required can be categorized into three types: communication data (like phone numbers or emails), personal data (such as birthdays or purchase anniversaries), and behavioral data, which includes the channels customers use to make purchases. Madhogaria suggests that capturing these data types can present robust opportunities for future campaign creation and customer engagement.

    The Power of Personalisation

    Puma has been redefining personalisation at scale with the assistance of SAP Emarsys’ customer engagement platform. The platform has enabled Puma to execute smart lifecycle strategies customized to suit each market within the region, resulting in impactful omnichannel engagement.

    Madhogaria believes that successful personalisation is achievable with the right tools and an effective data capturing strategy. Using these tools, Puma can generate product recommendations that can be integrated into emails, thus driving increased click-through and conversion rates.

    Successful Campaigns and Strategies

    Madhogaria highlighted several successful campaigns driven by their data-driven approach. Puma has implemented cross-sell promotions in transaction-related emails, which generally have a higher open rate. For instance, if a customer purchased running shoes, Puma recommended complementary items such as a t-shirt or shorts. This strategy resulted in a 3% increase in returning customers within a month, translating to a near 20% rise in efficiency and a substantial boost in revenue.

    Puma’s Birthday Bash campaign was another major success, particularly in Southeast Asia. The campaign, celebrating Puma’s birthday with significant discounts, resulted in a nearly 60% uplift in offline revenue and nearly triple the online revenue. Notably, almost 60% of the campaign’s revenue came from repeat customers.

    Building Loyalty in Southeast Asia

    Understanding the nuances of different markets and consumers’ preferred communication channels is crucial for building loyalty. For instance, Viber is significant in the Philippines, Line in Thailand, and Zalo in Vietnam.

    Madhogaria stresses the importance of continuous experimentation to understand what strategies work best in each market. Puma’s approach demonstrates that successful CRM in Southeast Asia involves more than just data collection; it requires testing, learning, and delivering campaigns that resonate with local consumers.

    Questions & Answers

    What are the three types of data Puma gathers from customers?
    Puma gathers three types of data: communication data (like phone numbers or emails), personal data (such as birthdays or purchase anniversaries), and behavioral data, which includes the channels customers use to make purchases.

    How has Puma personalized its marketing strategy?
    Puma uses SAP Emarsys’ customer engagement platform to implement personalized lifecycle strategies tailored to each market. The tool also generates product recommendations that can be integrated into emails to customers.

    What successful campaigns have Puma executed in their CRM journey?
    Puma has executed several successful campaigns, including the Birthday Bash campaign that resulted in a nearly 60% uplift in offline revenue and nearly triple the online revenue. Another strategy involved integrating cross-sell promotions into transaction-related emails, which led to a 3% increase in returning customers within a month.

  • MINISO Chairman Sheds Light on 2023 Collar Transaction: Key Insights Unveiled!

    MINISO Chairman Sheds Light on 2023 Collar Transaction: Key Insights Unveiled!

    As the retail landscape in Asia continues to evolve, consumer preferences are shifting dramatically, blending traditional shopping habits with the rapid adoption of digital technologies. A recent report from China’s National Bureau of Statistics highlights these changes, illustrating a landscape where online shopping has cemented itself as a cornerstone of modern retail.

    Online Shopping Gains Ground

    In 2022, e-commerce sales in China surpassed a staggering 13.7 trillion yuan, a growth surge of over 10% compared to the previous year. This remarkable statistic showcases not only the resilience of online retail during the pandemic but also hints at a deeper integration into the daily lives of consumers. From fashion to electronics, virtual shopping has transitioned from a convenience to a necessity for many. It’s as if consumers realized that their couch could double as a front-row seat to the best sales in town!

    Transformation of the Physical Retail Experience

    Physical retail isn’t expected to fade away, but it is undergoing a significant transformation. Brands are increasingly prioritizing experiential retail, emphasizing personalized and immersive shopping experiences. Retailers are incorporating technology into brick-and-mortar stores, blending engaging displays with interactive elements. For example, augmented reality (AR) apps allow customers to visualize products in their own homes before making a purchase, striking a perfect balance between the tangible and virtual worlds.

    The Rise of Sustainability

    Another trend reshaping the retail environment is the growing emphasis on sustainability. Consumers are becoming more environmentally conscious, often favoring brands that prioritize eco-friendly practices. From packaging to sourcing, businesses are responding by adopting greener methods and materials. With fashion retailers like Uniqlo and Zara leading the way in sustainable collections, it is evident that a “buy less, choose better” mentality is taking hold in the marketplace.

    Challenges Ahead for Retailers

    While the outlook may seem promising, retailers face significant hurdles. Supply chain disruptions and inflationary pressures are compelling companies to reassess their pricing strategies and inventory management. As the cost of materials rises, brands must navigate these challenges while keeping consumer trust intact. The balance between maintaining profitability and offering competitive prices will be crucial in the forthcoming months.

    In a world where retail dynamics are constantly shifting, those who adapt wisely to these changes will undoubtedly emerge stronger. As Asia’s retail scene continues to innovate, it’s a canvas splashed with opportunities as vivid as the neon lights of a bustling marketplace.

    Questions & Answers

    How has online shopping impacted traditional retail in Asia?
    Online shopping has fueled significant growth in e-commerce sales, becoming a fundamental part of consumers’ shopping habits while pushing traditional retailers to adapt through experiential approaches.

    What role does sustainability play in today’s retail landscape?
    Sustainability is becoming increasingly crucial for retailers, as consumers prefer brands that demonstrate eco-friendly practices and a commitment to reducing environmental impact.

    What challenges do retailers face in the current market?
    Retailers are grappling with supply chain disruptions and rising costs, which necessitate smarter pricing and inventory strategies to maintain competitiveness and consumer trust.

  • Fresh insights on how Singaporean men shop online

    Fresh insights on how Singaporean men shop online

    The majority of Singaporean men spend at least 30 minutes of shopping online every day, according to a survey by Southeast Asian e-commerce platform Shopee.

    The Men’s Online Shopping Behaviour Survey 2020 has also found the target group of 2515 Singaporean male spends almost 70 percent more money online compared to last year.

    Comparing prices to find the best deals is very important to close to 70 percent of Shopee’s male users. The data also revealed that most male users prefer to shop after work, especially from 11 pm to 1 am, or during lunchtime.

    Singaporean men tend to shop for consumer electronics such as phone cables and wireless earphones as well as beauty & personal care products such as hair pomades and pimple patches. When not shopping, close to 60 percent of survey respondents revealed that they regularly use Shopee’s entertainment features, including in-app games.

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  • Turning data into information in the age of IoT

    Turning data into information in the age of IoT

    If you think about what your home was like even just a few years ago, life was very different.

    Think about what grocery shopping was like. You’d open your fridge door to check out what’s missing, scribble down on a notebook a shopping list of what you need, turn off the aircon and switch on the alarm before you left the house and leave.

    Now, your smart fridge automatically knows when you’re running low on milk and will order the specific brand and size that you prefer and have it delivered to your front door. Left home and forgot to switch the aircon or alarm on or off? Simply view the app on your smartphone and tap your appliances on or off.

    Known as the Internet of Things (IoT), people are consuming information from more connected devices and as a result, marketing practices are rapidly changing. Retailers need to learn how to speak to customers through more channels than before.

    As IRI’s product solution director Adam Fisher explains, while more devices are creating more communication, marketers are getting blocked where they weren’t before. What happens when your fridge starts ordering groceries for you? Where a marketer could previously capture customers at the shelf in a grocery store, they now need to work out how to get your attention when the fridge automatically orders milk to your doorstep.

    “From a marketer’s standpoint, there are so many devices vying for people’s attention —How do you get the right person’s attention at the right time?” Fisher says.

    According to Fisher, one of the biggest challenges for retailers is knowing how to turn all the data into actionable information.

    “It’s knowing how do I bring [the information] in, how do I make sense of it, but on top of that, how do I know when I need to do something when it’s signalling something?” he points out.

    Marketing automation can give brands more insights and data into how people are responding to these different channels and how they should be approached, suggests Fisher. It’s one of the biggest trends in retail today

    and can help businesses engage with their customers by programmatically finding the optimal marketing and promotional activities for defined customer segments.

    A major benefit of IoT is the fact that based on all this new information from devices, brands and retailers are able to bring products to market faster, allowing them to keep up with the ever-changing retail landscape.

    However, it is vital that businesses have the right infrastructure in place in order to deliver real business growth.

    Fisher says: “It is important that they have the technology and right partner in place. In order to do this, brands and retailers will have to combine mobile and cloud technology infrastructure and go entirely digital to build a new business model by connecting people, things, processes, and data to keep up with technological innovation. That is the essence of what we do at IRI, is connecting the dots to help make faster and stronger business decisions.”

  • APTRA Insights Seminars attract more than 270 people

    APTRA Insights Seminars attract more than 270 people

    Over 270 people attended the 2016 Asia Pacific Travel Retail Association Insights Seminars, organised in collaboration with KPMG. The aim was to glean valuable insights into consumer behaviour and other issues relevant to the duty-free and travel retail community.

    In total, 160 delegates attended the research seminars in Sydney and Hong Kong on November 15 and 18 to learn from the data presented by APTRA, KPMG, m1nd-set and guest speakers TravConsult. A further 110 delegates attended similar seminars in Singapore and Mumbai earlier in the year.

    M1nd-set owner and CEO Peter Mohn (pictured below) shared insights into the shopping behaviour of the Asia Pacific traveller, with a detailed analysis of millennial travellers, their paths to purchase, information sources and technology usage in travel-retail. He revealed, for instance, that “web-rooming”, where consumers research online before buying in-store, has become more important than “show-rooming” (where they research in-store. but purchase online). He urged brands and retailers to ensure both shopping experiences are of a consistently high standard.

    KPMG International representative Willy Kruh shared research into the technology landscape in retail today and how to engage with the increasingly connected consumer. He looked ahead to a retail environment, which is likely to include drones, robotics, artificial intelligence, 3D printing and hydroponic growing techniques. He also provided an analysis of the millennial and generation Z consumers who dominate the market.

    Anson Bailey of KPMG China provided detailed observations of the connected consumer, specifically in China, and said that an omni-channel approach was essential. He commented that the next step is an omni-business model with seamless integration of all functions centred on the consumer. The marketplace will, he said, be driven by value, convenience and experience.

    At the Sydney seminar, attention homed in on the Australian retail market. In Hong Kong, the luxury market was the focus with additional input from Bernstein Investment Bankers Head of Luxury Goods Mario Ortelli.

    He described the size, breadth and breakdown of the luxury market and said they expected a more normal 3-4% annual growth rate over the next five years with increasing importance of Chinese consumers. These currently account for 30% of global luxury spend.

    Asian market tourism and retail specialists TravConsult’s Trevor Lee and Lilly Choi-Lee exposed various cultural keys for engagement with specific Asia/Pacific nationalities and advised delegates to aim for a positive customer experience. These keys may include staff members who speak Chinese regional dialects and other means of connecting with the traveller. They focused on China, Indonesia, the “dark horse”, and India, as examples of nationalities with distinct characteristics, but who share a passion for retail and tourism.

    APTRA Executive Officer Michael Barrett updated delegates on recent advocacy campaigns in which the association and its partner organisations have been involved over recent months and reported several notable successes.

    Delegates enjoyed mingling during the networking cocktails, sponsored by Brown-Forman and Pernod Ricard, when they were able to muse over information they had gleaned.

     

  • Teradata boosts customer experience with behavioral insights

    Teradata boosts customer experience with behavioral insights

    Teradata now offers the Teradata Customer Journey Analytic Solution, a complete set of capabilities for discerning the behavioral paths of each individual customer.

    The solution determines the next best interaction and delivering a consistent, personalized brand experience through every channel and touch point. It also uses Teradata’s consulting services, as well as technologies that enable real-time customer data integration, advanced behavioral analytics and multi-channel marketing automation.

    Further, the solution enables CMOs who want to truly understand each individual customer experience to move beyond old school one-to-one marketing tactics that rely on purchases and traditional customer profiling.

    The insights resulting from Teradata’s Customer Journey Analytic Solution enable marketers to optimize objectives such as response and conversion rates, service delivery, churn, and customer satisfaction – leading directly to high-impact business outcomes such as increased revenue and customer retention.

    Customers today require every interaction with a brand to be consistent, but also personalized and relevant. This is despite the ever-expanding range of channels that make building a complete picture of each individual customer extremely challenging.

    “Managing every customer as an individual, based on their interactions with your company, requires not only the integration of different types of data but understanding it through the application of complex multi-genre analytics,” said Dan Harrington, EVP for consulting and support services of Teradata. “Even the best-known companies feel this is a ‘boil the ocean’ project – making sense of billions of events for millions of customers, in real time.”

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