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Tag: iPad

  • Apple China sales slide further

    Apple China sales slide further

    Apple China sales have fallen for the fourth consecutive quarter, but the tech giant is putting on a brave face, buoyed by rising global revenue.

    Apple sold 78.29 million iPhones in the quarter ended December 31, up from 74.78 million last year, marking the first quarterly growth in iPhone sales in 12 months. It was as many as 2 million handsets more than analysts were predicting.

    But revenue in Greater China fell 11.6 per cent to US$16.23 billion as the iPhone came under heavy pressure from a raft of locally produced Android-based handsets with similar or higher specification and half the price.

    Apple executives put a positive spin on the China problem. “We were encouraged by our performance in China because it was clearly an improvement over the last couple of quarters,” CFO Luca Maestri said in a conference call. “In Mainland China in particular, our revenue was flat and actually grew in constant currency terms.”

    Neil Saunders, MD of GlobalData Retail, (formerly Conlumino), said both the new model iPhones and MacBook Pros helped deliver global growth for Apple: iPhone sales rose by 5 per cent in terms of units and revenues, and Mac sales were up by 7 per cent in revenue, and by 1 per cent in units.

    “In our view, the new MacBook Pros have a niche appeal, but the much higher price points helped to inflate sales. That said, given there is a more limited market for this fairly expensive kit, we question how much of a contribution to growth the new laptops will make over the remainder of this fiscal year.”

    Saunders said the first quarter results were a fairly positive note for the company, “finally pulling out of the tailspin of lower sales which have dogged it over the past year”.

    “However, the revenue uplifts have come off the back of fairly soft prior year comparatives, especially so in the North American market. Even so, the performance will come as a relief to Apple.”

    Services key to future

    Apple CEO Tim Cook said he expects revenue from services – which include the App Store, Apple Pay and iCloud – to double in the next four years after an 18 per cent improvement to to US$7.17 billion in the last quarter. Pokemon Go and subscription revenues had driven the growth.

    Saunders notes that in monetary terms services is now bigger than iPad sales and is almost as big as Mac sales.

    “Encouragingly, the division is nowhere near as mature as other parts of Apple’s business and we believe there is significant scope for future growth as Apple rolls out more content and services.”

    Despite these positives, Apple’s results do not provide the company with a completely clean bill of health, according to Saunders.

    “The iPad business, which was once a key driver of growth, is now firmly in decline with sales down 22 per cent over the prior year. And despite both product and operating system updates, sales of the Apple Watch continue to be anemic and it is clear that this product line is unlikely to be a significant winner.

    “The other major negative comes from the profit line where net income fell by 2.6 per cent. Admittedly this is much better than the circa-20 per cent declines that Apple has posted across the past three quarters. However, it underlines the fact that the top line is not moving ahead by enough to keep pace with the increased investment costs in store refreshes, product development, and research. Given that Apple remains extremely profitable, this is not a huge problem – but it does indicate that the days of heady bottom line growth are over, at least for this fiscal year.”

  • Why Is Apple Opening More Retail Stores in Emerging Markets?

    Why Is Apple Opening More Retail Stores in Emerging Markets?

    Apple continues to remain optimistic about China despite the country’s economic slowdown. As a result of this optimism, Apple plans to open a number of retail stores in emerging markets such as China and India. Apple had 28 stores in China through the end of 2015, but it plans to add 12 more by mid-2016.

    In India, Apple had depended on subdistributors for the sale of its products until now. However, Apple has sought approval from the Indian government to open its own retail stores in India.

    Apple considers India to be an important market in the coming days, as the country is now the second-largest smartphone market in the world after China. Apple’s revenues in India grew by a healthy year-over-year (or YoY) rate of 38% in the quarter ended December 2015.

    Percentage of users buying iPhones from Apple US retail stores declining

    India has some positive macroeconomic factors that make it an attractive market. It is one of the fastest-growing economies with a huge young population. According to Apple’s CEO, Tim Cook, “The population of India is incredibly young. The median age there is 27. I think of the China age being young, at 36, 37 and so 27 is unbelievable. Almost half the people in India are below 25. And so I see the demographics there also being incredibly great for a consumer brand and for people that really want the best products.”

    The focus on retail in emerging markets is big for Apple, but it’s the opposite in the US. According to a report, citing research from Consumer Intelligence Research Partners, users are increasingly buying iPhones from telecom providers such as Verizon, Sprint (S), and AT&T (T) rather than its own stores. The above chart shows this trend. The main reason for this trend is that these providers offer consumers attractive leasing, installment plans, and exchange offers.

    Apple commands only 2% share of India’s smartphone market

    In the previous part of this series, we discussed the growing focus by Apple on India. According to Counterpoint, India recently overtook the US to become the second-largest smartphone market, behind only China. However, Apple still only commands a 2% share in India’s smartphone market.

    According to that report and as the chart below shows, Samsung led the Indian smartphone market last year, with Micromax, Intex, Lenovo, and Lava taking the up the remaining four positions among the top five players in this market. Microsoft lost its place among the top five players in this market due to the declining popularity of the Lumia line of smartphones.

    Apple Aims to Increase Penetration of India’s Smartphone Market

    Apple’s initiatives in India have yet to bear fruit

    Apple released the low-cost iPhone SE in March 2016, accompanied by high expectations. It released this smartphone in India in early March, but it has so far failed to garner much interest from users. The problem with the iPhone SE is that although it costs $430 in the US, it is sold at the higher price of $586 in India.

    iPhones cost more in India because Apple currently depends on third-party distributors to sell the devices in India, adding their commissions to the phone’s price. However, as discussed in the previous article, Apple plans to open its own stores in India, which could help bring down the prices of iPhones in India going forward.

    This isn’t the first time Apple has launched a cheaper version of the iPhone. In 2013, Apple launched the iPhone 5C at around $500.

    In 2015, Apple announced that it would slash the price of the iPhone 5S from $665 to $370, according to a report from the Times of India. However, all these efforts have still not helped Apple’s penetration of the Indian smartphone market. In our view, Apple would have to do much more to achieve that goal.

  • iPhone SE launch date revealed

    iPhone SE launch date revealed

    The Asia-Pacific iPhone SE launch dates have been revealed.

    In Asia-Pacific, customers in Australia, China, Hong Kong, Japan, New Zealand and Singapore will be able to order the new handset model beginning Thursday, March 24, with availability beginning Thursday, March 31.

    The iPhone SE will be available “in early April” in India and Taiwan, but release dates were not given for other Asian markets.

    The new iPhone SE marks a philosophical shift into a lower price bracket for the tech giant, with the SE essentially an evolution of the old iPhone 5 product with features previously only found in the larger iPhone 6 models.

    iPhoneSE-RsGld-3Angles-LockScreen-PR_US-EN-PRINT

    Apple says the SE is the world’s most powerful phone with a four-inch display, “reinvented from the inside out, giving customers a powerful, full-featured iPhone no matter which model they choose”.

    The 64-bit A9 chip, introduced in iPhone 6s and iPhone 6s Plus, offers iPhone SE customers two times faster CPU and three times faster GPU performance compared to iPhone 5s, offering longer battery life and less energy use. It features M9, Apple’s new generation motion coprocessor and faster wi-fi.

    Pricing will start at US$399 in the US for a 16Gb model, with prices yet to be revealed for Asian markets.

    But both the tech and business community appeared underwhelmed by Apple’s launch overnight, which also included a new 9.7 inch iPad Pro and cheaper models of the Apple Watch.

    “Given the softness of Apple’s performance last quarter, today’s event was an opportunity for the company to start regaining some of the momentum it has lost,” commented Neil Saunders, CEO of retail analyst Conlumino.

    “Unfortunately, this opportunity was largely squandered with fairly mundane product updates being the sole focus of the occasion. Gone was the sense of wow, gone was the sense of excitement that makes consumers want to dash out and get the latest Apple products.”

    Saunders says the technical ability and engineering prowess of Apple is indisputable, but the launch unveiled little more than tweaks.

    “As such they will likely little to persuade consumers, especially in saturated core markets like the US and the UK, to rush out and upgrade. The one slight positive is that some of the cheaper price points, across lines like Apple Watch and the new smaller iPhone, will allow Apple to penetrate some consumer segments that have, hitherto, found its products too expensive.

    “However, that Apple should need to focus on price is a worrying sign and a reversal on the previous position that its products were so innovative and cutting edge that it was able to command a premium.”

    Saunders concluded that Apple needs to come up with “revolutionary rather than evolutionary product” this year.

    “It has failed to do so at this event, which does not bode well for future sales or market share.”

     

  • Malaysia among first in world with Retail Workbench iPad app, said Standard Chartered

    Malaysia among first in world with Retail Workbench iPad app, said Standard Chartered

    Malaysia is one of the first six markets to go live with Retail Workbench, a digital tablet-based sales-and-service tool, according to Standard Chartered Bank, which globally launch of its Retail Workbench,

    The iPad tool is also live in India, the UAE, Bangladesh, Nigeria and Kenya, said Aaron Loo, country head, Retail Banking, Standard Chartered Bank Malaysia.

    “Banking should be easy and convenient – that’s what the Retail Workbench is all about,” said Loo, adding that the application is integrated with the Bank’s back-end infrastructure, which will allow sales staff to open an account for a client in any location. Banking services such as loan approvals and credit card issuance will be fast, simple and completely paperless.

    “We are harnessing technology to make banking a seamless experience for both clients and staff. Going paperless fits into the increasingly mobile lifestyle of our clients while improving cost efficiency and productivity by freeing up staff’s time to focus on what really matters, which is serving the client,” he said.

    In addition, Loo said the ‘the bank on an iPad: Retail Workbench’ also puts a set of current and savings account, credit card and personal loan products on one mobile platform – along with product information and marketing brochures – so sales staff can answer questions and respond to client needs in person, at any location.

    He said that with this fully digital device, we can process client requests from anywhere, with the data moving straight through to the Bank’s back-end operations in near real-time. Previously, sales staff could visit clients in person but the paperwork had to be manually entered into the Bank’s systems back at the branch or Bank’s premises.
     

    Aaron Loo - Standard Chartered Malaysia 

    Photo – Aaron Loo, Country Head, Retail Banking, Standard Chartered Bank Malaysia

    This means that clients only need to give their personal data to the bank once to create a profile that can be used for future purchases. Sales staff use the iPad’s built-in camera to securely snap a picture of identity documents so there is no need to fill out multiple forms and no missing data.

    Loo said Retail Workbench has already revolutionised the banking industry in Korea when it was launched in 2014, cutting account opening time in the digitally advanced country to five minutes and credit card issuance to less than half an hour. It has since won numerous industry awards for innovation and outstanding client service.

    Due to differences in local infrastructure, turnaround times and other features of Retail Workbench will vary across the seven markets following the global launch, he added.

    A statement added that Standard Chartered will successively add capabilities and enhance performance in each market over the coming months and equip more sales teams with the device. By the end of 2017, Retail Workbench will be in the hands of staff in 18 markets across Asia, Africa and the Middle East.

     Digitising banking

    The statement added that this global launch marked “a milestone in Standard Chartered’s strategy of using digital technology to deliver a better banking experience to clients. The Bank last year announced it will invest US$1.5bn in technology over three years. Standard Chartered was named the World’s Best Consumer Digital Bank in 2015 by Global Finance magazine and also won Best Consumer Digital Bank in Malaysia in 2010, 2014 and 2015.”

    Standard Chartered Bank, a member of the Standard Chartered Group was established in Malaysia in 1875 and incorporated as Standard Chartered Bank Malaysia Berhad in 1984. Standard Chartered employs close to 7,000 employees in all its Malaysian operations.

     

  • Smartphones outpace tablets in Asian eCommerce

    Smartphones outpace tablets in Asian eCommerce

    For the first time, 34 per cent of browser-based online transactions globally are now made on a mobile device, compared to slightly more than 30 per cent last quarter.

    And smartphones are starting to outpace tablets.

    These were key findings of the fourth quarter edition of the Mobile Payments Index by Global payments technology company Adyen, which tracks mobile payment data from browser-based transactions across its client base and monitors Asian eCommerce shopping patterns.

    It also found that many consumers in Asia are increasingly using mobile devices to shop online. This is being driven particularly by such major payments methods as Alipay, JCB and UnionPay. JCB had the highest share (54 per cent) of mobile payments on the Adjen platform, up from 47 per cent the previous quarter. Alipay increased to 44 per cent (up from 35 per cent) while UnionPay reached 31 per cent (from 23 per cent).

    “The checkout stage of the shopper journey is not the end, but the beginning of an on-going relationship with the consumer,” says Adyen Asia Pacific president Warren Hayashi. “Merchants with a frictionless mobile checkout experience are driving repeat traffic, especially in Asia.”

    For the first time, the index shows that smartphones have overtaken tablets as the preferred device for online shopping – 17.5 per cent on smartphone against 16 per cent on tablet, compared to 14 per cent and 17 per cent respectively the previous quarter.

    When it comes to mobile payments globally, the trend to use smartphones rather than tablets continues for the 10th consecutive quarter. Last quarter this share was up 2 per cent to 68 per cent on smartphone versus 32 per cent on tablet.

    Smartphone use far outweighed tablet in Asia, with 29.5 per cent of online payments on a smartphone compared to 4.5 per cent on a tablet.

    In terms of average transaction value, iPad led the way for the first time at $107, edging out not just smartphones but also desktop/laptop, the traditional leader (at $106). Following were Android tablets at $86, iPhone at $83 then Android smartphones at $73.

    Adyen has been tracking the evolution of mobile payments since June 2013. The index is based on its global browser-based mobile payment transaction data. It does not track in-app mobile payments. With its headquarters in Amsterdam and San Francisco, Adyen serves more than 4500 businesses, customers including Airbnb, Booking.com, Crocs, Dropbox, Facebook, KLM, Mango, Netflix, Spotify and Yelp.