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  • iQor Expands in the Philippines with Two New Contact Centers

    iQor Expands in the Philippines with Two New Contact Centers

    iQor, a global provider of business process outsourcing and product support services, today announced that it has expanded its service operations in the Philippines with the opening of contact centers in Iloilo, in Western Visayas, and in Bacolod, in the Negros Island Region.

    The additional 150,000 sq.ft. and more than 2,500 workstations will expand iQor’s service capacity for leading technology, telecommunications, retail, and financial services brands.

    The new centers provide further geographic diversity to iQor’s existing presence in Clark, Davao and Dasmarinas, bringing the total number of iQor employees in the Philippines to more than 16,000.

    “The Philippines remains a terrific place to conduct business,” said Hartmut Liebel, Chief Executive Officer of iQor. “Government officials at all levels remain engaged and helpful as we grow due to client demand and the service-oriented, tech-savvy talent we continue to find in labor markets across the Philippines.”

    “We’re excited to expand our operations in some of the fastest growing regions of the Philippines,” said Gary Praznik, iQor’s Chief Operations Officer, Retail & Consumer Services. “The labor force, infrastructure, and economic development support in Iloilo and Bacolod are fantastic and we are excited to create local jobs for local talent.”

    The company is actively seeking to hire more than 2,000 qualified individuals to help support client growth in customer care, technical support, sales and collections.

    Interested candidates may apply online using iQor’s mobile-friendly application at https://eapt.iqor.com or contact us at our new locations:

    iQor Iloilo
    One Techno Place
    Office 1 & 2
    Iloilo Business Park, Iloilo City
    ±63 918 803 8304

    iQor Bacolod
    Northpoint Technohub, The District North Point
    National Highway, Brgy 15
    Talisay City, Bacolod, Negros Occidental
    ±63 918 807 3398

  • iQor Philippines on Pace for Record Expansion in 2016

    iQor Philippines on Pace for Record Expansion in 2016

    iQor, a global provider of integrated customer and product support services, today announced that the company has embarked on a significant expansion initiative that will add over 175,000 square feet of additional contact center space across the Philippines. Upon completion, the company will add an additional 3,150 high-tech training and production workstations.

    “The Philippines is a tremendous market for us. As one of the first movers, we’ve continued to invest in the region and have been able to continue to raise the bar in performance,” says Gary Praznik, iQor’s COO, Retail and Consumer Services. “Our growth can be traced directly back to the hard work and dedication of our entire Philippines family.”

    “Recognition of who we are and what we offer is really resonating with clients, employees, their family and friends,” adds Saurabh Bhaskar, iQor SVP of Operations, Philippines. “One of the most attractive opportunities within our company is our customer service leadership training. Recently, iQor was recognized by HR.com as having the top Call Center Leadership Training Program for 2016. Joining iQor means you have direct access to the best Call Center Leadership Training in the industry. For those interested in Customer Interactions such as customer care, social media support and collections, there is no better place to work and improve your career.”

    iQor opened its Philippines Operation in 2005. Recent expansion sites include; SM Mall Clark (2016), Robinsons Mall Dasmarinas (2015) and SM Mall Dasmarinas (2014). Today, iQor Philippines has over 12,000 employees across the region supporting a variety of customer interactions including; customer care, social media, collections and technical support. iQor Product Support Services division has helped expand relationships into the world’s top consumer electronics, retail and telecom companies.

    There has never been a better time to join iQor!

     

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