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Tag: Isetan

  • End of an Era: Iconic Japanese Retailer Isetan Shuts its Doors at Singapore’s NEX Mall After 15 Years

    End of an Era: Iconic Japanese Retailer Isetan Shuts its Doors at Singapore’s NEX Mall After 15 Years

    Isetan, a Japanese department store chain offering a variety of products ranging from home goods to fashion and beauty items, has recently shuttered its outlet located in NEX shopping mall, Singapore. This closure comes to fruition after a successful 15-year long business operation.

    End of an Era

    The termination of this business venture was formally announced on April 26 following the expiration of its lease. This announcement, made via a Facebook post, expressed the company’s profound gratitude to its customers and stakeholders for their steadfast support throughout these fruitful years.

    Footage that circulated online showed the store’s staff bidding their final farewells to their loyal customers on the day of the store’s closure. A notable gathering of people was observed at the store’s entrance during which the store manager expressed heartfelt gratitude towards the customers for their continuous support and goodwill over the years.

    As the manager announced the end of their business operations, he extended well wishes of good health and happiness to all.

    Pioneer of Japanese Retail in Singapore

    Isetan has held a strong presence in the Singaporean market since its inception in 1972. The opening of its Havelock outlet marked the first instance of a Japanese retail store in the city-state. At the height of its success in 2013, the company operated a total of six outlets across Singapore.

    However, the recent years have seen a gradual decrease in the number of operational stores. The retail giant closed its Tampines Mall outlet in November after 30 years of operation. This decision was taken after careful assessment of local conditions and future profitability prospects.

    Earlier store closures include the Isetan Katong outlet at Parkway Parade shopping center in March 2022 and the Isetan Jurong outlet at Westgate Mall in March 2020.

    Questions & Answers

    When did the Isetan outlet at NEX shopping mall in Singapore close?
    It closed on April 26, following the expiration of its lease.

    When did Isetan first establish its presence in Singapore?
    Isetan first established its presence in Singapore in 1972 with the opening of its Havelock outlet.

    How many Isetan outlets were operational in Singapore at the company’s peak?
    At its peak in 2013, Isetan operated a total of six outlets in Singapore.

  • End of an Era: Iconic Isetan Department Store Shuts Down 15-Year-Old Singapore Outlet

    End of an Era: Iconic Isetan Department Store Shuts Down 15-Year-Old Singapore Outlet

    The renowned Japanese department store, Isetan, recently ceased operations at its NEX shopping mall location in Singapore. The store, which had been in operation for 15 years, sold a wide range of items, including home goods, fashion, and beauty products. The closure came on April 26, following the expiration of the store’s lease.

    A Fond Farewell

    Isetan made the announcement of the closure via a Facebook post, expressing heartfelt gratitude to all its loyal customers and stakeholders who had supported the store for the past 15 years. A touching video shared online showed employees bidding their final goodbyes to customers on the store’s last operational day.

    A large crowd of shoppers gathered at the store’s entrance, where the store manager gave a farewell speech. In it, he showed appreciation for the customers’ unwavering support and kindness throughout the years. “Today is our last day of business,” he declared, adding warm wishes of health and happiness to the store’s patrons.

    Isetan’s Journey in Singapore

    Since its initial footprint in Singapore in 1972, Isetan has become a household name in the city-state. The opening of its Havelock outlet marked the arrival of the first Japanese department store in Singapore.

    At its height in 2013, Isetan operated six outlets across the country. However, the firm has had to close several stores in recent years. The most recent closures, prior to the NEX location, were the Tampines Mall store in November, after 30 years of operation, the Isetan Katong at the Parkway Parade shopping center in March 2022, and the Isetan Jurong at the Westgate Mall in March 2020.

    Looking Ahead

    The reasons behind the closures include a careful evaluation of local conditions and the consideration of future profitability. As Isetan continues to adapt to changing market conditions, its future strategies, operations, and presence in Singapore will undoubtedly be keenly watched.

    Questions & Answers

    Why did Isetan close its NEX outlet?
    The Japanese department store Isetan closed its NEX outlet due to the expiration of its lease on April 26.

    How long has Isetan been operating in Singapore?
    Isetan has been present in Singapore since 1972, when its Havelock outlet launched as the first Japanese department store in the city-state.

    How many stores did Isetan operate at its peak?
    Isetan operated six outlets across Singapore at its peak in 2013.

  • End of an Era: Isetan Bids Farewell to Tampines Mall Store After Three Decades

    End of an Era: Isetan Bids Farewell to Tampines Mall Store After Three Decades

    After three decades of successful operation, Isetan, a renowned Japanese department store chain, has chosen to shutter its store at Tampines Mall in Singapore. This decision comes in the wake of the lease agreement’s expiration, a disclosure first made public in May.

    Decision Behind Closure

    An official statement from the company spokesperson suggests that the closure is a strategic move based on an evaluation of the local market conditions and the store’s long-term profitability prospects. The decision aims to realign the operational goals with the company’s broader business objectives.

    Isetan has held a significant presence in Tampines Mall since its inauguration in 1996. The company, as one of the mall’s primary tenants, has recently conducted a series of clearance sales to deplete the store’s inventory.

    Continued Operations at Other Venues

    Nevertheless, Isetan patrons need not worry, as the company assures that its other stores, located at Shaw House on Orchard Road and Serangoon’s Nex, will carry on with their usual business.

    Isetan is a comprehensive retail destination that stocks a wide range of products, from home essentials to fashion and beauty items. It has been serving the Singaporean market since 1972.

    Company’s Evolution

    At the zenith of its business, Isetan boasted a presence across Singapore with six outlets. However, in light of the escalating rental costs, the surge in e-commerce, and evolving consumer preferences, the retailer has gradually scaled back its operations in the past few years.

    Questions & Answers

    Why has Isetan decided to close its Tampines Mall store in Singapore?
    The decision to close the Tampines Mall store came after a careful evaluation of local market conditions and the potential for future profitability, in line with the company’s broader business objectives.

    What will happen to the other Isetan stores in Singapore?
    Isetan’s other stores, located at Shaw House on Orchard Road and Nex in Serangoon, will continue to operate as usual, unaffected by the Tampines Mall store’s closure.

    How has Isetan’s presence in Singapore evolved over the years?
    Isetan began operation in Singapore in 1972. At its peak, the company had six outlets across the city-state. However, due to various factors such as rising rents, e-commerce growth, and changing consumer habits, the retailer has scaled back its operations in recent years.

  • Isetan ends Bangkok era

    Isetan ends Bangkok era

    Japanese department store Isetan has closed its Bangkok outlet after 28 years of operation in Thailand.

    The complex launched in CentralWorld shopping center during the early days of Southeast Asia’s economic growth when many consumers in the region were having their first taste of wealth. The store was also a favorite haunt of Japanese residents in the city who found a slice of the home there.

    Isetan announced the closure on its Facebook account with a poignant message that attracted thanks and well-wishes from saddened customers and friends of the store. It did not disclose whether operator Mitsukoshi Group intends to reopen the store in a new location, but this is considered unlikely.

    The department store announced it would not renew the lease of its CentralWorld lease in March. At the time it was known that the store was suffering from competition with other retailers, its sales have fallen to 70 percent of the peak level in 1997.

    According to mall owner Central Pattana Plc, the 27,000sqm retail space is to undergo renovation as an “urban lifestyle destination”.

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  • Isetan leaving Thailand

    Isetan leaving Thailand

    Japanese department-store chain Isetan will quit Thailand later this year after 28 years operating in Bangkok.

    The company says it will not renew the lease of its space in the CentralWorld shopping center when it comes up for renewal in August.

    However, Isetan and CentralWorld’s owner Central Pattana may discuss a plan for the Japanese restaurant zone on the top floor, in which Isetan tenants operate effectively as concessions.

    The Isetan department store opened at CentralWorld back in 1992 when it was called the mall was called World Trade Center.

    The last major renovation of the space opened in December 2015, a food concept called Washoku Gallery.

    In keeping with the department store’s heritage, the gallery features food products imported from Japan. The company said at the time that Japanese food and culture is broadly liked by Thailand’s urban consumers and Isetan wanted to tap into that growing demand.

  • Japan Food Town in Isetan Singapore shuttered

    Japan Food Town in Isetan Singapore shuttered

    Isetan’s Japan Food Town restaurants on the Singaporean department store’s fourth floor have been unexpectedly shuttered.

    A Straits Times report said Isetan filed a statement with the Singapore Exchange in late January, saying that notice had been served to the development for non-payment, immediately terminating the tenancy. The food court was a collaboration between the Japan Association of Overseas Promotion for Food & Restaurants and the Cool Japan Fund, backed by the government of Japan.

    Optimistic reports dating from just four years ago spoke of a long term commitment to the success of the project – those sentiments have now given way to an austere notice on Japan Food Town’s website announcing its closure and social-media announcements of promotions that faded out in late February.

    At least one of the tenants has now relaunched in multi-stall restaurant Picnic Food Park down in Wisma Atria, with potentially more to follow.

  • Dior takes Maison concept to Isetan in Tokyo

    Dior takes Maison concept to Isetan in Tokyo

    Luxury fashion brand Dior has launched a pop-up at Isetan in Tokyo.

    The pop-up is the second location in the territory to feature the brand’s Maison concept. The collection, which includes accessories, candles, perfumes and furniture, is also available in Dior’s flagship location in Ginza.

    The LVMH-owned brand’s pop-up at Isetan in Tokyo offers the entire Maison collection as well as its recently launched personalisation service, ABCDior. The service offers three embroidered letters on the reverse of a Dior book tote and is only available at the pop-up store.

    Christian Dior now has 166 points of sale in Japan, including 80 in Tokyo.

  • Dunhill menswear store opens in Tokyo

    Dunhill menswear store opens in Tokyo

    A new Dunhill menswear store has opened inside Japanese department store Isetan. The new outlet, located in the department store’s new men’s annex, is designed to showcase the best of British luxury menswear while conveying an approachable aesthetic. Engineered to create an engaging contemporary space, core decorative elements in the store include fluted stainless steel (a visual reference to the textures and finishes of the iconic Rollagas lighter) alongside marble, leather and metal – all recognisable codes of the brand.

    Dunhill menswea - Isetan 1

    Walnut burl details feature throughout the space, inspired by the original furniture from London’s Duke Street and Paris’ Rue de la Paix stores.

    Dunhill menswea - Isetan 2

     

    A statement from the brand said the new store marks “over 125 years of innovation for Dunhill and Japan’s most iconic department store”.

    Dunhill menswea - Isetan 4

    Featuring a curated selection of luxury pieces, the store will house ready-to-wear garments alongside leather goods and fine accessories.

    Dunhill menswea - Isetan 5

    Dunhill has more than 90 stores in 16 countries, with noteworthy locations in London, New York, Paris, Tokyo, Osaka, Shanghai, Beijing, Hong Kong and Dubai.

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  • New commercial landmark set to open at Huaihai Road

    New commercial landmark set to open at Huaihai Road

    Chinese mall operator Bailian is merging two disused department stores on Shanghai’s Huaihai Road in partnership with urban renewal firm URF to create Theatre X. The two malls on the city’s prime retail street were formerly trendy shopping destinations. Huating Isetan on 527 Huaihai Road M was the first Japanese Isetan outlet in China, while Bailian’s No.1 Department Store next door once enjoyed great popularity – both commercial gems of the 1990s.

    The new Theatre X shopping mall will merge the two sites, according to an announcement, and offer “interactive and immersive experiences” to consumers. The 25,000sqm property will offer popular international brands, shared spaces for pop-ups, and exhibition stages for Ted Talks – with developers expecting the venue to become a “pilgrimage site for trendsetters.” It will feature a 40m-high waterfall and giant digital screens.

    Theater X is set to open in September, with further developments in the immediate vicinity expected to follow.

  • Japanese department stores Takashimaya and Mitsukoshi upgrading

    Japanese department stores Takashimaya and Mitsukoshi upgrading

    Major Japanese department stores Takashimaya and Isetan are opening new developments in Tokyo.

    Both newly-refurbished stores will launch in Tokyo’s Nihonbashi district to attract a wider customer base. The move occurs against a backdrop of declining department store sales in Japan.

    Today’s Takashimaya launch opens a seven-storey annex with one underground level next to its existing store, accommodating a high proportion of F&B tenants as well as clothing and variety stores, amongst others. The development targets nearby company employees in their 30s and 40s and families, many of whom visit the store to eat.

    Takashimaya President Shigeru Kimoto said: “We integrated a department store with specialty stores. It’s the culmination of meeting the needs of today’s customer.”

    The Isetan renovation to its Mitsukoshi main store in Nihonbashi will open in late October. Among its new features will be a new concierge service.

    The store will share data on the tastes and purchasing histories of key customers with concierge staff and other employees, leading them to use suggestion selling techniques so as to meet customer preferences. Customers will be able to designate a specific concierge before visiting the store via smartphone app.

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  • Isetan Mitsukoshi Opens Supermarket in Chengdu, China

    Isetan Mitsukoshi Opens Supermarket in Chengdu, China

    An Isetan Chengdu/Isetan Supermarket will be opened in the In99 shopping complex in Chengdu Financial City, Gaoxin, next month.

    It will be opened by Chengdu Isetan, a retail subsidiary of Japan’s Isetan Mitsukoshi Holdings. In99 is part of the Chengdu Yintai Centre and is about 6.5km south of Isetan Chengdu department store.

    Isetan Chengdu/Isetan Supermarket will occupy the first basement floor of the shopping complex, offering food and daily goods in a 2650sqm space. The lineup will include fresh and chilled grocery foods, household goods and daily necessities. It will also offer specialty shops from Japan, including meat store Sugimoto, greengrocer Korokuya and Tomizawa Shoten (Tomiz), which sells candy – and bread-making ingredients and equipment.

    Slide to view the gallery below :

    A food-court zone will feature eight shops, including the bakery Johan, making its debut in Chengdu, and Tonkatsu Wako, which specialises in pork cutlets.

    The supermarket’s main corridor will be known as “Sunny Alley”, while the store will focus on the brand’s “food safety, security, reliability” credo. Areas will be provided for customers to experience food culture, such as a juice bar, a steak bar and a Chinese tea corner.

    The opening of the Isetan Chengdu/Isetan Supermarket coincides with the first anniversary of the launch of In99.

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  • Isetan to open Japan Store Kuala Lumpur

    Isetan to open Japan Store Kuala Lumpur

    The Isetan Mitsukoshi Group will open a new specialty store, Isetan The Japan Store Kuala Lumpur in Malaysia at the end of October.

    “As global interest in Japan continues to grow, we are pleased to introduce Japanese history, culture, technology, diversity and lifestyle designs,” the company said, announcing the initiative.

    “The new store will deliver Japanese lifestyles and aesthetics to customers. We will bring not only the best of Japan, but authentic Japanese experiences as well.”

    The venture has the support of the government-financed Cool Japan Fund Inc.

    Comprising 11,000 sqm of floor space, Japan Store Kuala Lumpur will be located in the renovated Lot 10 and have six storeys introducing high-quality products, experiences and services:

    • LGF: New dining style based on authentic Japanese tastes and technologies – groceries, sake, beer & whisky, Japanese and Western sweets and green tea, delicatessen, eat-in dining space, fresh foods, etc.

    Isetan Japan store KL - LGF

    • GF: Fashion, art, technology.

    Isetan Japan store KL - GF

    • 1F: Japan’s fashion culture, a melting pot of unique combinations.

    Isetan Japan store KL - 1F

    • 2F: A collection of products featuring unique Japanese materials and technology to “enhance beautiful, healthy lifestyles”.

    Isetan Japan store KL - 2F

    • 3F: Experience Japanese culture – bookstore, culture academy, photo lounge, etc.

    Isetan Japan store KL - 3F

    • 4F: Restaurant floor featuring authentic Japanese cuisine to open in January 2017.

    Hiroshi Ohnishi, Isetan Mitsukoshi president and CEO said the company will introduce Japan’s exceptional products, experiences and services to the world.

    “In 2011, Japan’s Ministry of Economy, Trade and Industry (METI) launched Cool Japan, a program promoting the introduction of regional products, fashion and other content to the world. In this context, the Isetan Mitsukoshi Group has promoted the Japan Senses campaign, introducing to our customers remarkable traditional crafts from all over Japan, styling them with a newborn originality. Now, to more clearly convey the spirit of Cool Japan, we are ready to show the world the exceptional craftsmanship Japan is proud to offer.”

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  • Isetan Philippines in planning

    Isetan Philippines in planning

    A Japanese department store operator has set its eyes on the Philippines to build commercial-residential facilities by 2022.

    Isetan Philippines will work with Nomura Real Estate Holdings to build properties in Manila. The project is projected to reach approximately $500 million.

    The developer, a rival of Takashimaya, plans to erect four 40-story condo buildings with more than 1500 residential units on a 15,000 sqm lot.

    Isetan’s parent, Isetan Mitsukoshi, will operate a department store and other commercial facilities on the lower levels of the buildings. The retail giant plans to offer products developed in-house in addition to local favourites..

    According to reports, the Philippine project is part of Isetan Mitsukoshi’s Asia’s expansion amid Japan’s shrinking domestic market.

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  • Lotte El Cube – Korea’s new compact mall

    Lotte El Cube – Korea’s new compact mall

    In a bid to overturn the sluggish growth of traditional brick-and-mortar retail, Lotte Department Store is launching a new type of shopping mall in Seoul, the Lotte El Cube.

    In a trendy university neighborhood, the relatively small store focuses specifically on young, fashion-conscious shoppers – a departure from the retailer’s usual strategy of offering something for everyone at its department stores.

    Lotte El Cube 4

    Covering 630 sqm in a three-storey building, the Lotte El Cube houses 20 clothing brands, mostly casual in style. Featured labels include Pigment, PlayNoMore and Tomotom’s.

    “El Cube can adopt different concepts and focuses, such as beauty and lifestyle, depending on the location and needs of consumers,” says Lotte, which plans a second such outlet also in Seoul within a year.

    Lotte says it took its cue from Japan’s Isetan Department Store, which has several branches with different offerings. Isetan Mirror is dedicated to cosmetics and beauty products, while its Alta mall targets shoppers in their 20s.

    Lotte El Cube 5

    Known for its urban art and indie music culture, the neighbourhood where El Cube has set up is also attracting start-ups. The average number of daily users of nearby Hongik University Station grew from 72,000 in 2014 to 78,000 last year, and the neighborhood is also expanding in size.

    Lotte El Cube 1

    Annual combined sales at South Korea’s department stores – Hyundai and Shinsegae as well as Lotte – have had negative growth since 2014. Lotte is confident El Cube will attract new customers and become a fresh source of revenue amid unfavorable market conditions.

    “The key is to find new consumers as department stores are expected to face headwinds and low growth,” says Lotte merchandise strategy division head Woo Gil-jo.

    To match other stores in the area, El Cube will have extended shopping hours, from midday to 10pm.

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  • Isetan Thailand unveils Washoku Gallery food concept

    Isetan Thailand unveils Washoku Gallery food concept

    Isetan Thailand has converted its fifth floor into a food concept called Washoku Gallery, which opens today (December 18).

    Washoku Gallery will, in keeping with the department store’s heritage, feature food products imported from Japan. Japanese food and culture are broadly liked by Thailand’s urban consumers and Isetan wants to tap into the growing demand.

    Isetan Washoku 4

    The Isetan Thailand department store is located in CentralWorld in downtown Bangkok.

    “The Thai retail market has undergone drastic changes since Isetan Thailand opened in 1992, and numerous Thai customers have said they want to see the same things at the store as at Isetan stores in Japan,” a spokesman for the retailer said in a statement.

    Isetan Washoku 1

    “At Washoku Gallery, Isetan offers goods and services so that customers can enjoy Japanese culinary culture. Isetan will also minimise price differences between products in Japan and those in Thailand as much as possible so that as many customers as possible can feel ‘this is Japan’.”

    Most of the products on sale have been introduced to Thailand for the first time. There are also nine Japanese-Western food brands, four Japanese bakery brands, 10 Western bakery brands and a Japanese Food Court with seven Japanese food brands.

    Isetan Washoku 2

    Isetan will work with Japanese food companies to bring experts to Bangkok to demonstrate their artisanship to customers. Tea masters will visit the store when newly harvested tea leaves are put on sale, and sake-brewing masters from rice wine breweries will be invited from all over Japan. Sashimi experts will slice freshly imported fish from Japan as customers look on.

    Isetan Washoku

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Said Isetan Thailand president Takaki Akune: “The newly remodelled floor, Washoku Gallery, is unique – only a Japanese department store can offer [it]. I’m confident that at Washoku Gallery, Thai customers will feel a sense of satisfaction they have never experienced. ‘This is Japan’ is a concept that Mitsukoshi Isetan Holdings recognises as part of its corporate strategy.

    “The whole group uses this concept to present the beauty of Japan to the world, from products to sales and services,” he said.

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