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Tag: J&T

  • J&T Express Skyrockets: Q1 Parcel Volume Soars by 26.2% Globally, Promising Stunning 80% Surge in Southeast Asia

    J&T Express Skyrockets: Q1 Parcel Volume Soars by 26.2% Globally, Promising Stunning 80% Surge in Southeast Asia

    Global logistics service provider, J&T Global Express Limited (J&T Express), recently reported their first quarter business performance ending March 31, 2026. The firm highlighted a significant increase in total parcel volume, reaching 8.326 billion, a 26.2% year-on-year (YoY) rise. The average daily parcel volume hit a high of 92.5 million with non-China parcels accounting for 35.1% of the total, demonstrating a 4.3 percentage point rise on a quarter-on-quarter basis. The company’s key performance indicators displayed continuous improvement, signifying J&T Express’s successful expansion and effective operational management across international markets.

    Southeast Asia: A Hub of Strong Growth

    As a preeminent logistics provider in Southeast Asia, J&T Express experienced robust growth during the first quarter, with parcel volume in the region surging 79.9% YoY to 2.768 billion. The average daily parcel volume reached 30.8 million, with peak daily volume surpassing 47 million. This exceptional growth is indicative of the company’s increasing operational efficiency in the region and its deepening collaboration with leading e-commerce platforms. Other contributing factors include an escalating market demand and a surge in business due to the Ramadan shopping season. Additionally, to accommodate increasing demand, the firm expanded its regional capacity increasing the number of its line-haul vehicles to 6,200 and automated sorting lines from 64 to 73, thereby enhancing processing efficiency.

    Adapting to Change: The China Market

    In China, J&T Express responded effectively to industry transformations by adapting its strategies and refining its management. The parcel volume in the market reached 5.404 billion, an 8.4% YoY increase, with an average daily parcel volume of 60 million. The growth in this market mirrors the overall industry performance and indicates a recovery from previous quarters.

    Expansion in Other Global Markets

    In other international markets, J&T Express displayed strong growth, with parcel volume reaching 154 million, a 100.5% YoY increase, and an average daily parcel volume of 1.7 million during the first quarter. Latin America, in particular, demonstrated significant consumer potential. To seize emerging opportunities within e-commerce and logistics, the company partnered with numerous global cross-border e-commerce platforms and local partners. To support the business expansion, J&T Express added 400 outlets and 5 sorting centers in the first quarter. The company’s mature operating experience in China and Southeast Asia continues to bolster its business expansion in other markets.

    Charles Hou, Group Vice President of J&T Express, shared his optimism about the company’s robust start to 2026. He emphasized their successful efforts in seizing growth opportunities, strengthening infrastructure, and improving operational efficiency in Southeast Asia and other markets. He also acknowledged the sustained parcel volume growth in China, supported by network optimization and refined management.

    Questions & Answers

    How did J&T Express perform in the first quarter of 2026?

    J&T Express demonstrated significant growth in the first quarter of 2026, with a 26.2% YoY increase in total parcel volume, reaching 8.326 billion.

    What strategies did J&T Express use to boost growth in Southeast Asia?

    J&T Express expanded its regional capacity, deepened its cooperation with major e-commerce platforms, and took advantage of the surge in market demand and the Ramadan shopping season to enhance growth in Southeast Asia.

    How did J&T Express adapt to changes in the China market?

    In China, J&T Express proactively adjusted its strategies and improved its network efficiency and client structure through refined management, resulting in an 8.4% YoY increase in parcel volume.

  • J&T Express Sees Stellar 18.5% Revenue Growth in 2025, Marks Profitability in New Markets

    J&T Express Sees Stellar 18.5% Revenue Growth in 2025, Marks Profitability in New Markets

    In 2025, global logistics service provider, J&T Global Express Limited (J&T Express), reported robust financial results. For the first time, the company’s total parcel volume breached the 30-billion mark, reaching 30.1 billion, a 22.2% increase from the previous year. The full-year total revenue also experienced significant growth, reaching US$12.2 billion – an 18.5% year-over-year (YoY) increase. These figures underscore the consistent growth momentum of the company’s global network, which spans across 13 countries.

    Continued Profitability and Expansion

    J&T Express reported continuous improvements in profitability, with an adjusted net profit of US$425 million, marking a 112.3% YoY increase. The Southeast Asia market, in particular, saw substantial growth, achieving what the company refers to as a “trifecta” of volume growth, market share expansion, and profit improvement. The adjusted Earnings Before Interest and Taxes (EBIT) in this market alone surged 77.5% YoY to US$538 million.

    In new markets, the company also reported positive figures with an adjusted EBIT of US$4 million, just three years after launching operations in 2022. Meanwhile, in the China market, despite intense competition and a challenging policy backdrop, the company maintained profitability through effective cost control, posting an adjusted EBIT of US$94 million.

    Dominance in Southeast Asia

    J&T Express further solidified its leadership position in the Southeast Asia market in 2025. The company’s parcel volume in this region reached 7.66 billion, a four-year high growth rate of 67.8% YoY. The revenue also soared 39.8% YoY to US$4.5 billion. By parcel volume, J&T Express increased its market share in Southeast Asia to 34.4%, ranking as the top express delivery operator in the region for six consecutive years since 2020.

    Growth in China

    In the China market, J&T Express reported high-quality growth in 2025, with business volume ranking fifth and revenue increasing 5% YoY to US$6.71 billion. The company handled 22.07 billion parcels, up 11.4% YoY. The company’s cost per parcel decreased YoY to US$0.28, maintaining the profit resilience of the business.

    New Markets

    In new markets, such as Saudi Arabia, UAE, Mexico, Brazil, and Egypt, J&T Express reported a parcel volume increase of 43.6% YoY to 404 million and a revenue rise of 51.2% YoY to US$870 million. The adjusted EBIT improved significantly from the same period last year to a profit of US$4 million, marking an important milestone in the company’s globalisation strategy.

    Questions & Answers

    What was the total revenue of J&T Express in 2025?
    The total revenue of J&T Express in 2025 was US$12.2 billion.

    What was the parcel volume of J&T Express in Southeast Asia in 2025?
    The parcel volume of J&T Express in Southeast Asia in 2025 reached 7.66 billion.

    What were the new markets for J&T Express in 2025, and how did they perform?
    The new markets for J&T Express in 2025 included Saudi Arabia, UAE, Mexico, Brazil, and Egypt. They reported a parcel volume increase of 43.6% to 404 million and a revenue rise of 51.2% to US$870 million. The adjusted EBIT improved significantly from the previous year to a profit of US$4 million.

  • J&T Express Shatters Records with 30 Billion Parcel Deliveries in 2025: A Year of Robust Growth and Innovation

    J&T Express Shatters Records with 30 Billion Parcel Deliveries in 2025: A Year of Robust Growth and Innovation

    J&T Global Express Limited (J&T Express), an international integrated logistics service provider, has reported its operational statistics for both the fourth quarter and the entire year of 2025. In the last quarter, the company saw a total parcel volume of 8.46 billion, marking a 14.5% year-on-year increase with an average daily parcel figure of 92 million. For the year 2025, J&T Express surpassed the 30 billion mark in total parcel volume for the first time ever by reaching 30.13 billion; this was a 22.2% increase from the previous year. The average daily parcel volume also rose by 22.6% to 82.5 million. The company credits this steady overall growth to a strong business performance, particularly in Southeast Asia and new markets, and a consistent input from the China market.

    Performance in Different Regions

    Throughout the fourth quarter, J&T Express experienced significant growth in both Southeast Asia and new markets. This was largely due to the peak e-commerce season and the company’s strong business strategies. In Southeast Asia, the company delivered 2.44 billion parcels in Q4, marking a 73.6% year-on-year increase, and delivered 7.66 billion parcels for the year, which was a 67.8% increase. The company also maintained its growth in new markets such as Saudi Arabia, UAE, Mexico, Brazil, and Egypt. Quarter 4 saw these markets surpassing 100 million parcel volume to reach 130 million, a 79.7% year-on-year increase; for the entire year, the parcel volume reached 400 million, increasing 43.6% from the previous year. The China market also enjoyed good quality growth, with a parcel volume of 5.89 billion for the quarter and 22.07 billion for the whole year, marking an increase of 11.4%.

    Investment in Infrastructure

    In 2025, the company made significant investments in infrastructure and resource allocation. It strategically optimized its network partners and outlets across different markets and upgraded its sorting centers to enhance operational efficiency. The company pushed outlet automation and cloud warehouse expansion initiatives in China, supporting the investment in automated equipment in outlets and the deployment of unmanned vehicles. This led to a 26% increase in automated equipment in outlets by the end of the year, and the deployment of 1,000 unmanned vehicles to greatly improve last-mile efficiency.

    Cloud Warehouses & Automated Sorting Equipment

    Simultaneously, J&T Express established 173 cloud warehouses, providing value-added services to address a variety of customer needs, solidify customer retention, and improve the overall customer experience. J&T Express also introduced Southeast Asia’s first industrial-grade automated sorting equipment at last-mile outlets in Thailand, planning a nationwide automation upgrade by 2026. This technology has been implemented across similar outlets in Vietnam, Indonesia, Malaysia, and the Philippines. At the end of 2025, the company operated 19,300 outlets and 246 sorting centres, with the number of automated sorting machines increasing by 134 year-on-year, bringing the total to 413.

    Charles Junyi Hou, Group Vice President of J&T Express, commented on the company’s performance, stating that the rapid development of e-commerce and a diversified customer base contributed to the robust growth in Southeast Asia and new markets. He noted that in China, the company is actively seeking higher-quality growth and that the delivery of more than 30 billion parcels globally by 2025 will serve as a new starting point for the company. Looking forward, he said they will continue to fortify their global network, stimulate growth through innovation, and consistently meet market demands.

    Questions & Answers

    What led to the year-on-year increase in parcel volume for J&T Express in 2025?
    The increase was a result of robust growth in Southeast Asia and new markets, coupled with the steady contribution from the China market.

    What is J&T Express’s strategy for increasing operational efficiency?
    J&T Express is investing in infrastructure, optimising its network partners and outlets across various markets, upgrading its sorting centres, and deploying automated equipment and unmanned vehicles.

    What are the company’s future plans?
    The company plans to continue strengthening its global network, driving growth through innovation, and consistently meeting market demands. It also aims to complete a nationwide automation upgrade in Thailand by 2026.

  • J&T Express Rides Southeast Asia Wave, Achieves 23% YoY Surge In Q3 Parcel Volume

    J&T Express Rides Southeast Asia Wave, Achieves 23% YoY Surge In Q3 Parcel Volume

    Global logistics service provider, J&T Global Express Limited, has released its operational data for Q3 of 2025. The company witnessed a year-on-year growth of 23.1% as of September 30, 2025, accumulating a total parcel volume of approximately 7.68 billion. The average daily parcel volume stood at 83.4 million, with all primary markets seeing double-digit growth. The most significant expansion was witnessed in Southeast Asia and new markets.

    Impressive Growth in Southeast Asia

    As the top express delivery company in Southeast Asia by market share, J&T sustained significant growth momentum throughout the third quarter in the region. The parcel volume in Southeast Asia escalated to 2.00 billion, marking a staggering 78.7% increase year-on-year. The average daily parcel volume in the region was recorded as 21.7 million. The company saw an increase in the number of outlets in the region, reaching 10,700 at the end of September 2025 — a rise of 900 compared to the end of the year 2024. The increase in parcel volume also stimulated higher demand for line-haul capacity, resulting in the number of line-haul vehicles in Southeast Asia rising to 5,500 in the third quarter, a jump of 900 from the end of 2024.

    Positive Performance in China and New Markets

    Despite fierce competition in China, J&T managed to maintain a healthy double-digit year-on-year growth rate of 10.4% in Q3. The parcel volume reached 5.58 billion, with an average daily parcel volume of 60.6 million. In the case of new markets, including Saudi Arabia, the UAE, Mexico, Brazil, and Egypt, J&T’s parcel volume for the third quarter clocked in at 104 million, a robust year-on-year surge of 47.9%. The average daily parcel volume in these markets was 1.13 million.

    Questions & Answers

    What was J&T Global Express Limited’s total parcel volume for Q3 of 2025?
    The company experienced a total parcel volume of approximately 7.68 billion.

    How much did the parcel volume grow in Southeast Asia?
    The parcel volume in Southeast Asia reached 2.00 billion, marking an impressive year-on-year growth of 78.7%.

    What was the year-on-year growth in new markets?
    In new markets, J&T’s parcel volume for the third quarter saw a robust year-on-year surge of 47.9%, reaching 104 million.

  • J&T Express reports 32.5% parcel volume growth in Q4 2024

    J&T Express reports 32.5% parcel volume growth in Q4 2024

    J&T Global Express Limited announced its key operating data for the fourth quarter and full year of 2024. The company achieved a total parcel volume of 7.39 billion in Q4, a 32.5% year-over-year (“YoY”) increase, with an average daily volume of 80.3 million parcels. For the full year 2024, J&T Express handled 24.65 billion parcels, representing a 31% YoY increase and a 30.7% increase in average daily volume to 67.3 million parcels.

    Q4 growth was primarily driven by Southeast Asia and China, coinciding with the peak e-commerce season in these key markets. In Southeast Asia, J&T Express saw parcel volume jump 62.5% YoY to 1.4 billion in Q4. Full-year parcel volume in the region reached 4.56 billion, a 40.8% YoY surge, significantly exceeding market expectations of industry growth.

    In China, Q4 parcel volume grew 27.4% YoY to 5.91 billion. Full-year volume reached 19.8 billion, a 29.1% increase, outpacing industry growth in the first eleven months of the year.

    Parcel volume in New Markets (including the Middle East and Latin America) reached 74.4 million in Q4, a marginal 0.1% YoY increase. Full-year volume grew 22.1% to 280 million parcels.

    Throughout 2024, J&T Express continued to invest in infrastructure, expanding its transportation fleet and deploying automated sorting equipment. The company’s line-haul vehicles grew by 1,300 vehicles in Southeast Asia and 900 vehicles in China, reaching totals of 4,600 and 7,100 vehicles, respectively. The number of automated sorting machines across all markets increased by 45 to 279.

    J&T Express also strategically optimized its network partnerships and outlets, upgrading sorting centers to enhance operational efficiency. As of year-end 2024, the company operated 19,100 outlets and 238 sorting centers.

    “J&T Express delivered strong growth in Q4 2024, fueled by robust performance in Southeast Asia and China,” said Dylan Tey, Chief Financial Officer of J&T Express. “The over 60% surge in Southeast Asia’s Q4 volume, in addition to a low base from the same period last year, was driven by strong shipments from major e-commerce clients during peak shopping festivals like Double 11, as well as our continued expansion of parcel volume from non-e-commerce platforms. In China, we capitalized on the continued rapid growth of the express delivery industry, strengthening our market position with key e-commerce platforms. Our strategic focus on reverse logistics and individual parcels also contributed to strong results. With our robust network, high-quality service, and diversified growth strategies, J&T Express is well-positioned to benefit from the continued rapid growth of the e-commerce market.”

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  • J&T Express turns to net profit in H1 2024

    J&T Express turns to net profit in H1 2024

    J&T Global Express Limited a global logistics service provider, announced its 2024 interim results for the first half of 2024. In the first half of the year, J&T’s revenue reached US$4.86 billion, representing a year-over-year increase of 20.6%. Revenue of its core business, express delivery services, reached US$4.74 billion, marking a YoY increase of 33.7%. Gross profit showed a YoY increase of 176.8% to US$540 million.

    In H1 2024, all of J&T’s profit metrics swung to positive. The Company reported a net profit of US$31.026 million, a significant turnaround compared to the loss of US$670 million over the same period last year. Adjusted net profit was US$63.248 million, compared to a loss of US$260 million over the same period last year. Adjusted EBITDA soared by 795.6% to reach US$350 million. Adjusted EBIT also turned positive and reached US$120 million, underlining a healthy and sustainable level of profitability.

    During the Period, J&T’s total parcel volume increased by 38.3% YoY to 11.01 billion. The business scale of all operating regions continued to expand, with parcel volume consistently achieving double-digit growth. In Southeast Asia, parcel volume increased by 42% YoY to 2.04 billion, raising its market share to 27.4%. In China, parcel volume grew by 37% to 8.84 billion. In newer markets such as Saudi Arabia and Mexico, parcel volume surged approximately 64% to 140 million.

    China’s parcel volume growth leads the industry; cost per parcel reduction drives adjusted EBIT to profitability for the first time
    During the Period, J&T’s market share continued to rise, with a 37% YoY growth in parcel volume outpacing its peers. J&T’s market share, in terms of parcel volume in China, reached 11%, up 1.1 percentage points YoY. This was primarily driven by J&T seizing the growth opportunities brought by the rapid growth of social e-commerce and enhancing customer acquisition with cost-effective services. At the same time, J&T continued to explore its business development in China’s lower-tier markets, cooperating with a number of e-commerce platforms to undertake consolidation delivery business targeting at remote areas, thereby helping e-commerce vendors and e-commerce platforms to expand to areas that were originally difficult to reach.

    In the first half of the year, J&T revenue in the Chinese market was approximately US$3 billion, a year-on-year increase of about 36%. The adjusted EBITDA reached US$200 million, and the adjusted EBIT turned positive for the first time, reaching US$59.595 million. This is mainly due to the Company’s relatively stable revenue per parcel in the first half of the year, with the unit cost per parcel of express delivery continuing to decline. Specifically, the unit cost per parcel dropped by about 6% to US$0.32. Benefited from to the continuous implementation of refined management and operational optimization in each process in China, which has continually enhanced the strength and efficiency of our entire network.

    Maintaining its lead in SEA for four consecutive years with growing market share; continually optimizing service quality
    J&T’s full coverage and well-established logistics network in SEA, as well as its cost-effective services and strong customer relationships, have continued to serve as competitive advantages. As a result, the Company’s parcel volume in the region increased by 42% YoY. J&T’s market share reached 27.4%, up 2 percentage points compared to 2023.

    In SEA, J&T continues to seize opportunities in the e-commerce market and actively develop non-e-commerce platform customers. The Company also benefits from both the overall rise in e-commerce volume and the emergence of social commerce, while maintaining a strong commitment to service quality. In H1 2024, the Company’s average parcel delivery time in SEA was shortened by 13.8% YoY.

    In the first half of 2024, revenue of the Company’s SEA operations increased by 22% to US$1.52 billion, adjusted EBITDA grew by 13% to US$210 million, and adjusted EBIT grew by 46% YoY to reach US$130 million.

    New Markets business maintained rapid growth and actively expands local e-commerce customer base
    J&T continues to penetrate new markets, rapidly expanding its business scale. The volume of packages in J&T new markets is growing at a high speed. While maintaining close cooperation with Chinese cross-border e-commerce platforms, we are actively developing and maintaining good relationships with major local e-commerce platforms such as Noon in the Middle East and Salla in Saudi Arabia. At the same time, the demand for parcel services from individual customers and commercial organizations in new markets is increasing. To better serve this need, we have launched the J&T SPEED product in the Middle East.

    In 1H 2024, revenue from new markets reached US$290 million, representing a near 1.2x YoY increase. This growth was fuelled primarily by a 64% YoY surge in regional parcel volume. During the Period, gross profit turned positive, reaching US$35.022 million, while the adjusted EBITDA loss narrowed significantly to US$7.84 million compared to the same period last year.

    Continue to enhance service experience: Solidifying the path to global development
    J&T is committed to providing customers with an enhanced logistics service experience by continuously building its own sorting centers, enhancing the efficiency of self-operated transportation fleets, and investing in automated equipment across various markets. As of 30 June 2024, the Company had approximately 8,000 network partners and around 19,900 outlets. The Company operated 237 sorting centers equipped with 254 automated sorting lines. Its transportation network comprised over 4,100 line-haul routes, utilizing more than 9,900 vehicles, including over 5,700 that were company-owned.

  • J&T Express Expands Global Network Coverage to Include Mexico

    J&T Express Expands Global Network Coverage to Include Mexico

    J&T Express, an international express logistics company, announced last week that it has officially entered the Latin American market and successfully launched its network in Mexico.

    This latest expansion brings J&T Express’ global network coverage to a total of eleven countries, enabling the logistics leader to support its customers to further tap into the e-commerce boom by reaching global markets beyond Asia.

    With 12 sorting centers and 26 distribution centers in Mexico, the network covers key regions in all 32 Mexican states. As an important aspect of its courier service, the Mexican version of the J&T Express mobile application will also be launched soon.

    “As part of a new generation of express logistics companies with increased focus on internationalization, J&T Express attaches significant importance to the Latin American market,” said Charles Hou, Group Vice President of J&T Express. “The launch in Mexico is an integral step in the expansion of our global network, which further demonstrates the benefits of the regional sponsorship model in our global expansion. In the future, we hope to continue building our competitive advantage through refined local operations, our unique management model and technological improvements, to provide customers with quality logistics experience.”

    Ryan Zhang, Head of J&T Express Mexico, said, “Mexico is a logistics hub in Latin America, and home to the headquarters of many Latin American companies. It serves as an important strategic channel for J&T Express to continue its expansion in the market. This network launch is another milestone in J&T Express’ international strategy, and we hope to create a pleasant courier and shipping experience for our Mexican customers through efficient and high-quality services.”

    Previously, J&T Express’ delivery network covered ten countries and regions including China, Indonesia, Malaysia, Thailand, the Philippines, Cambodia, Singapore, the UAE and Saudi Arabia. Following the successful launch of the network in Mexico, J&T Express’ first stop in Latin America, the company aims to further cultivate emerging markets and expand its global footprint in the future to connect the world with greater efficiency and bring the benefits of logistic services to all.

    Andrew Sim, CEO of J&T Express Singapore, said, “With e-commerce becoming more cross-border, the expansion of J&T Express’ global network coverage to include Mexico will bring greater opportunities for J&T Express customers in Singapore. Alongside strengthening our international delivery capabilities here, our expanding network will enable our customers to ride a growing wave of e-commerce internationally by opening new doors to reach wider markets beyond Asia.”

    This milestone is one of several strategic initiatives undertaken by J&T Express recently as it aggressively expands its global coverage to offer customers extensive e-commerce reach. In Singapore, as the one-stop e-commerce solutions expert, J&T Express has built its current suite of offerings including last-mile delivery, fulfilment, sales channel management, and international shipping which has been enhanced to cover over 220 countries and regions worldwide. The newly launched warehouse at Changi Airfreight Center will ensure greater efficiency and security of quality international delivery services offered to both local and regional customers.

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  • J&T Express celebrates two years of strategic growth and expansion in Singapore

    J&T Express celebrates two years of strategic growth and expansion in Singapore

    International express logistics company J&T Express celebrated its second anniversary in Singapore on 9th January 2022, recording two years of exponential growth and progress, including a year-on-year double digit growth for parcel volumes, and an approximately three-fold increase in the total size of all its warehouses.

    Tapping into Singapore’s potential as a regional logistics hub, J&T Express established its operations in the country in January 2020, and has since accelerated its growth plans and invested significantly into its infrastructure. Starting off with just one sorting hub, the company now operates two sorting hubs across Singapore, a fulfilment centre at Penjuru and a warehouse at the Changi Airfreight Centre, and has also expanded its fleet four-fold.

    In addition to its infrastructure development, J&T Express has been actively growing its talent pool across the various departments in Singapore to continue driving success, including building new roles and upskilling employees through regular training programmes. Since 2020, J&T Express’ Singapore team has grown six-fold across a diverse range of roles such as software development, data analytics and automation.

    Andrew Sim, CEO of J&T Express Singapore, said, “J&T Express is in a unique position of not only playing the role of a logistics provider, but also serving as a one-stop e-commerce specialist across each and every touchpoint in the supply chain. Our tremendous growth and fast-paced expansion in Singapore reflects the shift we have seen in the market with an increasing number of Singaporeans embracing e-commerce.”

    With technology and innovation as its strategic priorities, J&T Express continues to strengthen its capabilities to improve operational efficiency and service quality. This includes upgrading its system of operations management, enhancing the technology support for seamless e-commerce experiences, and further optimising its fulfilment and warehousing solutions. In May 2021, the J&T Express mobile app was also launched to enable consumers and small business owners to arrange for door-to-door delivery in just a few clicks.

    J&T Express is also committed to supporting the growth of its e-commerce partners and Singapore’s e-commerce industry as a whole. As part of its efforts, the company launched its inaugural virtual J&T Fashion Week in August 2021 to provide a public platform for local e-commerce businesses to reach a wider audience, successfully helping them reach 3 million Singaporean consumers through online platforms.

    Looking ahead, as e-commerce becomes more cross-border, J&T Express aims to invest further in growing its network to help its customers reach wider markets, building on its current suite of offerings which includes international shipping to over 220 countries and regions worldwide.

    Mr Sim noted that as customers increasingly expect businesses to adapt to their needs and challenges, it is crucial that J&T Express continues to introduce new services and solutions that can meet the latest market demands.

    He added, “We are proud to be one of the key partners of Pick Network and the Locker Alliance, which will help us further enhance our last mile delivery services. We are also excited to have launched J&T Points, an island-wide network of service points that provides sellers greater flexibility by enabling them to drop off parcels at their own convenience and receive real-time tracking. Moving ahead, we look forward to expanding this network to provide even greater access to all Singaporeans.”

    Reflecting on J&T’s achievements over the last two years in Singapore, Mr Sim said, “J&T Express prides itself in being at the forefront of the industry, enabled by our focus on leveraging technology to advance our offerings, as well as our customer-first approach to be the partner of choice. We look forward to further driving our efforts in the market, strengthening our position as a one-stop e-commerce solutions specialist and constantly evolving and improving our services with a focus on agility and innovation.”

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  • J&T Express Singapore expands its warehouse network to support growing demand

    J&T Express Singapore expands its warehouse network to support growing demand

    As part of its ongoing commitment to provide efficient, secure, and quality express services amid the growing demand for domestic and international delivery, J&T Express Singapore today announced the opening of two new warehouses in Singapore at Changi Airfreight Center and Penjuru.

    A first for J&T Express, the strategic location of the new warehouse at Changi Airfreight Center is part of J&T Express’ expansion plans to offer quality international delivery services to customers locally and regionally. The new warehouse will help to improve the processes and flow of international parcels between the airport and the sorting hubs. It will also allow J&T Express to provide tighter control and a higher service level for the delivery of international parcels.

    The warehouse at Changi Airfreight Center will also serve as a strategic hub for transhipment within the J&T network including Singapore, Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Cambodia, and China. The new warehouse will help optimise the shipping lane planning and lower operational costs through greater collaborations within J&T Express’ global network, in turn ensuring greater efficiency and security in the transit of parcels from these countries.

    As part of its strategy to develop a nationwide warehouse network and to strengthen its position as a one-stop e-commerce solutions provider, J&T Express has also unveiled a new fulfilment centre at Penjuru to meet the growing demand for e-commerce warehousing solutions within Singapore. The 82,000 square feet fulfilment centre will enable J&T Express to onboard more fulfilment clients with a seamless e-commerce experience.

    In line with J&T Express’ ongoing digitalisation efforts, the new fulfilment centre will also be equipped with an integrated e-commerce warehouse management system (eWMS) to optimise the fulfilment management from inventory and orders to transport flows and last-mile deliveries. As a one-stop e-commerce specialist, J&T Express also looks to increase employee headcount to support fulfilment operations and data analysis to cater for the growing demand driven by the e-commerce boom.

    Complementing its expansion efforts, J&T Express also announced its first wave of J&T points across Singapore, which is currently available to both its VIP and selected e-commerce platform sellers to support the upcoming Single’s Day shopping festival. The J&T points aim to provide sellers with greater flexibility when making shipping arrangements by enabling them to drop off parcels at their own convenience and receive real-time tracking.

    The island-wide network of service points will also support J&T Express in handling the anticipated year-end delivery spikes with greater efficiency. J&T Express will look to expand access to more users, and gradually establish more service points across the country.

    Commenting on the recent milestones, Andrew Sim, CEO of J&T Express Singapore, said that these developments not only reflect the company’s commitment to drive service excellence in the logistics industry, but also strengthening J&T Express’ position as a one-stop e-Commerce specialist across each and every touchpoint across the value chain.

    Mr Sim added, “Singapore is an exciting growth market for J&T Express, and we are focused on building our business in the country due to its strategic location within Southeast Asia. At J&T Express, we are committed to providing efficient, secure, and quality express services to our customers and the expansion of our network of warehouses in Singapore and the launch of J&T points will help us to build stronger relationships with our customers and enable us to meet the growing demand for domestic and international delivery not only in Singapore but also across the region.”

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  • J&T Express expands its network of warehouses in Singapore to deliver quality customer experiences

    J&T Express expands its network of warehouses in Singapore to deliver quality customer experiences

    J&T Express, Southeast Asia’s leading e-commerce logistics provider, today announced the opening of its third warehouse in Singapore as part of its plan to develop a nationwide warehouse network. The opening reflects the exponential growth experienced since its launch in January 2020 and the company’s commitment to drive service excellence in the logistics industry.

    Housed in the west of Singapore, the new warehouse will allow the company to deliver an enhanced experience to both its sellers and consumers in Singapore. The warehouse will enable J&T Express to improve the efficiency and increase its daily volume capacity. 

    “The plan to open our third warehouse within a year of entering the Singapore market is a significant achievement for the team at J&T Express. Our agility and ability to adapt have contributed to our unprecedented growth during this period of drastic change,” said Andrew Sim, CEO, J&T Express Singapore.

    J&T Express has rapidly increased its headcount to deliver on its commitment of service excellence in the e-commerce logistics space. Understanding the importance to resolve feedback at speed, it has achieved multiple growth of seller support strength and customer service team. Furthermore, customer service team’s working time has been extended to seven days a week to effectively act on consumers’ queries and improve the flow of communication.

    “We recognise our role as the bridge between our customers and their consumers”, said Mr Sim. “The opening of our latest warehouse is a reaffirmation of our commitment to the Singapore market and our dedication to improving our suite of offerings so we can deliver the best experience possible.”

    The changes in consumer behaviour are set to stay with more than three quarters (76%) of Singapore consumers indicating that they do not intend to return to the pre-pandemic levels of online shopping, according to Nielsen. In fact, during the recent circuit breaker period, J&T Express experienced a 100% increase in the number of daily deliveries. To meet the rising demand for deliveries, the e-commerce logistics provider accelerates its expansion plans for additional warehouses.

    Operational efficiency is a key priority for J&T Express. In response to the increased demand, the existing operation and delivery capabilities have been strengthened with the enhanced delivery system and tools in place. To ensure the timely delivery of parcels, the company has extended the daily delivery hours from 9am to 10pm, and has hired and trained more drivers, provided with the most optimised routes.

    Complementing more warehouses is an increase in the company’s fleet, which includes a mix of smaller vans and larger trucks. The variety in fleet solutions will allow J&T Express to better support its partners in delivering parcels of all sizes. This comes as the company sees a growth in consumers turning to e-commerce platforms to purchase larger household items, which were previously purchased in-store, such as furniture.

    Recognising that quality control measures is critical to become operationally efficient, J&T Express has expanded its quality control team and enhanced the existing systems. At the same time, its suite of solutions places it in prime position to support the burgeoning demand for deliveries in Singapore and Southeast Asia, fully leveraging the country’s strategic location as a gateway to the region.

    “We are proud to have built strong relationships with our customers, without whom we would not be where we are as a business today,” shares Mr Sim. “E-commerce is here to stay and will be the key driver of the logistics industry in the years ahead. This makes being our ability to pivot a key trait that will allow us to continue supporting our customers as they turn to digitalisation.”

    Since its launch in 2015, J&T Express has grown from humble beginnings in Indonesia, to a network of eight markets across Singapore, Malaysia, Vietnam, the Philippines, Thailand, Cambodia and China, making it one of the fastest growing e-commerce logistics companies in the region. In Singapore, the company’s long-term relationships with both local and global brands across a host of industries and marketplaces including Amazon, Lazada, Shopee and eCapitaMall, have propelled it into a position among the top logistics companies.

     

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