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Tag: KLIA

  • AirAsia abolishes KLIA 2 fee

    AirAsia abolishes KLIA 2 fee

    AirAsia Group Bhd will cease charging the RM3 klia2 fee for all flights departing from Kuala Lumpur International Airport 2 (klia2) starting today. The klia2 fee was introduced in May 2014 to cover the additional cost created at klia2 due to the use of mandatory facilities imposed by Malaysia Airports Holdings Bhd (MAHB) such as aerobridges and SITA check-in and boarding systems, compared to the low-cost carrier terminal previously.

    “Following our announcement last week, we have removed the klia2 fee. We have said from the very beginning that klia2 is not fit for low-cost carrier operations, and we will be going directly to MAHB for all the extra costs they’re costing us,” AirAsia Malaysia CEO Riad Asmat said in a statement.

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  • Atelier Cologne opens first pop-up in Kuala Lumpur airport

    Atelier Cologne opens first pop-up in Kuala Lumpur airport

    Atelier Cologne Travel Retail Asia Pacific announced the Southeast Asia airport debut of its pop-up concept at Kuala Lumpur International Airport (KLIA). In collaboration with Malaysia Airports and Colours & Fragrances (C&F) under DR Group, the pop-up is now officially open till end February 2019 for arriving and departing passengers through the Satellite Building at KLIA.

    For the launch of the pop-up, cologners could enjoy a personalised fragrance profiling session to discover their very own scent.

    The background of the pop-up was also dressed up as a Parisian rooftop featuring a skyline of the elegant Paris, cobbled flooring and a rustic swing. This set-up will be available till end of December 2018.

    A gift and engraving workshop is offered to customers, allowing them to personalise the leather case of their perfume bottles with a name, initials or even a message.

    According to Nazli Aziz, Senior General Manager for Commercial Services, Malaysia Airports, the duty-free sales in the Asia Pacific region is growing significantly, largely driven by perfumes and cosmetics with a market value of USD 14 billion in 2017.

    As for KLIA, overall sales per passenger recorded a double-digit growth of 13 per cent in 2017.

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  • KLIA retail space offered for tender

    KLIA retail space offered for tender

    Malaysia Airports has announced 14 tenders for KLIA retail space covering more than 2000sqm.

    The tenders are part of the Kuala Lumpur International Airport rennovation works in the main terminal building.

    The majority of the tenders closed in mid-September, although the deadline for submissions for a 777sqm walkthrough emporium in the level 3 arrivals area, featuring core duty free brands such as perfume and alcohol, remains open until October 11. Tenderers are asked to consider the creation of a seamless walkthrough emporium incorporating a passenger walkway of approximately 30 to 40 per cent of the common walkway.

    The closed tenders include four news, books and convenience goods outlets; two coffee outlets, and two casual dining concepts in the main terminal.

    The tenders are part of MAHB’s five-year plan to evolve KLIA into “a hub with increased connectivity and seamless transfers”.

    The new retail layout at KLIA will be divided into five new zones: the duty free zone, fashion avenue, ‘retailtainment’, sense of place, and F&B.

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  • Dior Backstage pop-up for KLIA

    Dior Backstage pop-up for KLIA

    A Dior Backstage pop-up store is being opened at Kuala Lumpur International Airport (KLIA).

    A partnership between Malaysia Airports, Parfums Christian Dior and Colour & Fragrances, the signature black lacquer store is positioned at KLIA’s international departures as a novel cosmetics concept inspired by the theatre backstage setting.

    It is the first Dior Backstage in Southeast Asia.

    Malaysia Airports senior GM for commercial services Nazli Aziz said: “It is very much in line with our mission of enhancing the total airport experience by continuously introducing unique products and services for travellers.”

    He added that the continued introduction of prestigious and international brands at KLIA will boost the overall retail revenue per passenger.

    Sales revenue for perfumes and cosmetics is forecast to reach RM450 million (US$109.7 million) this year.

    The pop-up will be staffed by a Dior stylist and a team of beauty consultants.

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  • Hershey’s activation comes to life at KLIA

    Hershey’s activation comes to life at KLIA

    A new mobile retail concept from Hershey’s has launched at Kuala Lumpur International Airport (KLIA).

    The Hershey’s flotilla buggy is the result of The Hershey Company, Malaysia Airports and DR Groupdiscussing ways to enhance customer engagement at the TFWA World Exhibition & Conference in Cannes in October 2017.

    The flotilla buggy is converted from a conventional buggy making it the world’s first truly mobile promotion from a confectionery brand and is expected to become a unique attraction at KLIA, Malaysia Airports said. It is based on the classic American Cadillac and is adorned with messages and artistic images of iconic landmarks.

    Nazli Aziz, senior general manager for commercial services, Malaysia Airports (at the rostrum) giving a speech at the launch of the Hershey’s flotilla buggy.

    “Malaysia Airports is constantly looking into new ways to curate a convenient, unique and memorable shopping experience for customers. The launch of the Hershey’s flotilla buggy is the culmination of a successful partnership between Malaysia Airports, a world-class confectionery brand and an enterprising retailer,” Malaysia Airports Senior General Manager for Commercial Services Nazli Aziz said.

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    DR Group Managing Director Dato’ Dahlan Rashid added: “Since its inception in 1985, DR Group has been creating its own niche internationally by innovating [in] the travel retail confectionery landscape. We believe this synergistic collaboration provides the perfect beginning for endless possibilities in retail innovation.”

  • Innisfree & Dimensi build Asia airport beauty presence at KLIA

    Innisfree & Dimensi build Asia airport beauty presence at KLIA

    The opening at the Malaysian gateway, in association with travel retailer Dimensi Eksklusif, consolidates the Amore Pacific-owned beauty firm’s airport influence in Asia, having already established a footprint at Hong Kong International and Singapore Changi.

    Earlier this month, Dimensi revealed that it had secured a one-year contract extension at the airport, as operator Malaysia Airports Holding Berhad concludes plans for an overhaul of its passenger facilities.

    TRENDING BRANDS

    Speaking at the official opening of the store, Amorepacific Global Travel Retail Senior Vice President David Park said: “Innisfree is one of the fastest-growing brands in the Amorepacific Group and Korea’s number one natural beauty brand.

    “Apart from Singapore Changi International Airport and Hong Kong International Airport, KLIA is our latest Innisfree airport store outside of Korea. We look forward to great success of the brand at this wonderful airport.

    Dimensi Managing Director Tan Sri Zainul Azman says the travel retailer is constantly searching for ‘trending brands’ and is delighted to partner with Amorepacific to showcase leading Korean names at KLIA.

    P&C SALES GROWTH

    Meanwhile, Malaysia Airports Senior General Manager for Commercial Services Nazli Aziz predicts an increases in sales of perfumes & cosmetics linked to wider product choice and rising Chinese passenger arrivals.

    “In the first quarter of this year, sales of products under the perfumes and cosmetics category grew by 29% against the figures recorded in the corresponding period of last year,” he stated.

    “Our strategy of collaborating with famous brands like Innisfree is part of an ongoing initiative to enhance the total airport experience of travellers at our airports.”

    Innisfree and several other global brands are expected to provide entertainment for travellers in the coming weeks when the annual Malaysia Airports Shopping Campaign begins in July.

    “We hope all the activities and campaigns which we have undertaken and those we are planning to implement will eventually lead to the infusion of a sense of place among travellers, making KLIA an ideal and joyful place to shop,” added Nazli.

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  • Citaglobal Airports’ proposal for new LCCT was supported by AirAsia

    Citaglobal Airports’ proposal for new LCCT was supported by AirAsia

    A proposal for a new low-cost carrier terminal (LCCT) to be developed at Kuala Lumpur International Airport (KLIA) was made last year by a company called Citaglobal Airports Sdn Bhd, a move which looks to have had the backing of the AirAsia group, the largest user of klia2, the current LCCT.

    Documents revealed that the company’s director, Datuk Seri Mohamad Norza Zakaria, had proposed to then prime minister Datuk Seri Najib Abdul Razak, via a letter dated Nov 24, 2017, the building of a new LCCT that will be able to accommodate higher passenger numbers, especially with the establishment of the Digital Free Trade Zone.

    Citaglobal Airports said it will be able to generate the required funds for the project from the private sector which will benefit the government in terms of savings on infrastructure and operation costs.

    In addition to that, it said UK-based airport operator Manchester Airports Group Plc indicated interest to manage and operate the new LCCT.

    The project was said to require 450 acres, for which Citaglobal Airports suggested the government transfer land rights from the Director General of Land and Mines to the Transport Ministry, which will then be leased out for the project for a period of 99 years.

    “The necessity for a new LCCT in KLIA will make Malaysia a leading hub in Asia with a ‘dual hub’, whereby the main KLIA terminal will house the OneWorld Alliance, klia2 will house other premium airlines and the new LCCT will accommodate the low-cost carriers,” the proposal read.

    Companies Commission of Malaysia records show that Citaglobal Airports was incorporated on Nov 2, 2017 and is involved in wholesale of goods without particular specialisation and management and business consultancy activities.

    AirAsia Bhd issued a letter of support for the plan via a letter dated Nov 2, 2017 which coincides with Citaglobal Airport’s incorporation date. The letter carried AirAsia’s letterhead and bore the signature of its executive chairman Datuk Kamarudin Meranun and copies were sent to AirAsia group CEO Tan Sri Tony Fernandes and AirAsia Bhd CEO Aireen Omar.

    The low-cost airline expressed its interest in shifting its operations to the new LCCT.

    “We understand that Citaglobal Airports Sdn Bhd plans to develop a LCCT at KLIA. We are in full support of this proposal as the aviation sector is a major contributor to the country’s economic growth and accords significant contributions to other sectors of the economy,” it said, citing a study by Bain & Co.

    Kamarudin said it would support Citaglobal by making the new LCCT the base for AirAsia Bhd and AirAsia X Bhd operations, have all flights operated by AirAsia group operate at the new LCCT and participate with Citaglobal to generate non-aeronautical revenue.

    Citing the recent increase in Passenger Service Charge (PSC) introduced by the Malaysian Aviation Commission (Mavcom) and the proposed equalisation of PSC at both airports, on top of other cost increases proposed by the commission and the Department of Civil Aviation, the airline said an LCCT with a much reduced PSC and cost for travellers is required to accommodate the low-fare travel segment while KLIA and klia2 could be used to accommodate premium airlines.

    AirAsia declined to comment in response to the matter.

    According to Malaysia Airports Holdings Bhd, AirAsia accounts for 95% of traffic at klia2 and they are the largest occupant.

    “Any new airport terminal construction will be under the purview of the Ministry of Transport and will need to get the government’s approval. We are currently guided by the existing National Airport Master Plan,” its spokesperson said, who added that it has not received anything official on the matter.

    The Transport Ministry was yet to respond to request for comments as at press time.

  • Rewarding airport shoppers

    Rewarding airport shoppers

    Malaysia Airports (Niaga) Sdn Bhd, also known as Eraman, presented prizes to the winners of two contests during a ceremony held at Express, Level 3, Domestic Arrival, KL International Airport.

    The two contests, Shop & Stay and Dining Contest, launched in September and October respectively, are part of Eraman’s way to reward customers.

    The Shop & Stay Contest attracted thousands of entries.

    Malaysia Airports (Niaga) Sdn Bhd general manager Zulhikam Ahmad presented the prizes to all the lucky winners.

    He also expressed his delight over the good response both contests received.

    “It is great to see that Eraman has so many loyal customers and I would like to take this opportunity to thank everyone for their support.

    “These contests are our way of expressing our thanks to our loyal customers.

    “We hope that with these exclusive prizes, our customers will spend more at Eraman,” said Zulhikam.

    During the Shop & Stay Contest period, Eraman customers who spend a minimum of RM40 in a single receipt at Express are entitled to join the contest and win luxury hotel stays in Malaysia.

    These customers are also entitled to receive a RM10 cash voucher which can be redeemed at Chocolate Shop KLIA and the Duty Free Emporium International Arrival Hall, klia2.

    So far, two winners from each cycle – September-October, October-November and November-December – were presented with an exclusive holiday package of 4D3N stay at Shangri La Rasa Sayang Resort & Spa Penang, Tanjong Jara Resort, Terengganu and Hyatt Regency Sabah respectively, while consolation winners received RM100 worth of Eraman cash vouchers each.

    The six-month Shop & Stay Contest ends on March 14.

    One of the winners, Asmara Mansor from Kuching, Sarawak, said: “I feel very happy and blessed. I cannot believe I have won a holiday trip to Shangri-La Rasa Sayang, Penang.

    “I purchased some bread and buns at Express before my flight back to Kuching.

    “This is my second time winning a prize through Eraman. I won RM500 worth of Eraman shopping vouchers a few years ago. I guess I am lucky,” she said.

    Meanwhile, the Dining Contest which took place from Oct 1 to Dec 31 at Food Garden, rewarded three grand prize winners with two return flight tickets each to Krabi, Thailand (October winner), Bandung, Indonesia (November winner) and Hanoi, Vietnam (December winner).

    Three first prize winners received P10 Huawei smartphones while nine consolation winners were given Eraman cash vouchers worth RM100.

    “The Dining Contest managed to deliver what it set out to achieve.

    “This contest, a first for Food Garden, got the airport community and travellers to dine at Food Garden and create awareness of the many offerings that are available at Food Garden.

    “With the increase in passengers and new tenants such as Nasi Kandar and Alamin Food Empire, sales performance has increased overall, said Zulhikam.

    October grand prize winner Didayatul Adha Mohd Ros from Nilai, Negri Sembilan, said: “I plan to go to Krabi with my family during the school holidays in March. Thank you Eraman, for organising this contest,” she said.

    In conjunction with the Chinese New Year celebration, Eraman is also having Combo Deals for its customers.

    In addition to participating in the Shop & Stay Contest, customers can enjoy a combo of a drink and bun for RM2.50.

    On top of that, purchases of RM25 and above at Express as well as Eraman’s food and beverage eateries will entitle customers to a complimentary ang pow.

    Read more at https://www.thestar.com.my/metro/metro-news/2018/02/20/rewarding-airport-shoppers-retail-brand-gives-out-hotel-stays-and-flight-tickets-to-lucky-winners/#mIZBemyEtkF6WDPs.99

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  • Malaysia Airports reports +17.0% year-on-year surge in retail revenues

    Malaysia Airports reports +17.0% year-on-year surge in retail revenues

    Malaysia Airports Holdings Berhad (MAHB) has reported a +17.0% year-on-year surge in retail revenue to RM623.5 million (US$151.8 million) in the nine months ended 30 September 2017.

    Group retail and food & beverage sales per passenger increased +12.3%.

    Non-aeronautical revenues at the group, which runs Malaysia’s major airports as well as having a stake in Istanbul Sabiha Gökcen Airport in Turkey, rose by +13.9% to RM1,169.2 million (US$284.7 million).

    Retail and F&B sales at Kuala Lumpur International Airport (KLIA) and low-cost terminal klia2 combined – the key locations for commercial activities at the group –increased +26.7% to RM1,546.8 million (US$376.6 million).

    Malaysia Airports’ retail arm Eraman posted revenue of RM536.3 million (US$130.6 million) across KLIA and klia2, up +15%. Sales per passenger increased +2.0% to RM12.37 (US$3).

    At Istanbul Sabiha Gökcen Airport, where the concessionaire is Setur Duty Free, duty free spend per passenger fell -5.5% to €8.81. Non-aeronautical revenue slipped -7.8% to €62.9 million.

    MAHB said group passenger traffic increased +8.6% to 95.3 million. International traffic growth in Malaysia (+14.7%) and Turkey (+6.6%) outpaced respective domestic growth.

    MAHB group revenue was up +10.1% to RM3,405.5 million (US$828.4 million). EBITDA increased +10.6% to RM1,478.4 million (US$359.6 million).

    Travel retail seems to be gaining a continuous growth, not only in Malaysia, but all Asia Pacific, without ignoring the high number of tourists purchasing goods in the country of origins of the brands.

  • Eraman partners with Alipay in drive to attract Chinese consumers

    Eraman partners with Alipay in drive to attract Chinese consumers

    Malaysia Airports (Niaga) Sdn Bhd, known as Eraman, has partnered with Alipay, the world’s largest online and mobile payment platform, as it improves its services to Chinese shoppers.

    Eraman, Malaysia’s leading travel retailer, said it will now be able to tap into the 520 million-strong Alipay active user base. Some 4.5 million are Chinese tourists that travel to Malaysia annually. Those travellers visiting Eraman outlets will be able to pay with their Alipay personal QR code via their smart phone.

    Alipay is integrated into the merchant portfolio of Maybank and CIMB Bank Bhd, Malaysia’s two largest financial services providers, and uses the in-store on-line payment solution at all Eraman outlets nationwide. Eraman claimed that this new payment mode will improve Chinese travellers’ shopping experience at the airports.

    “Security and speed are important to us as we look to enable our Chinese travellers to walk into our outlets while travelling abroad and pay for purchases with the Alipay – just like they do in China. This Alipay in-store payment will act as the settlement, allowing Chinese travellers to pay for their transactions in Yuan without having concerns on the exchange rate. This is done through a simple swipe and barcode-scanning method,” said Malaysia Airports (Niaga) General Manager Zulhikam Ahmad.

    “All Eraman retail outlets in KLIA and klia2 including duty free emporium and lifestyle stores began accepting Alipay in June 2017. However Eraman food & beverage and retails outlets in Kota Kinabalu, Kuching, Penang, Langkawi International Airport and Labuan Airport have begun to accept Alipay since the end of August. In China, this payment system is a way of life for shopping and many other activities, and given the growing number of Chinese travellers here, we are hoping for a high uptake,” added Zulhikam.

    In conjunction with this smart partnership, Eraman has launched a special promotion from 1 September to 31 December whereby all Chinese travellers using Alipay will be entitled to an e-voucher of RMB100 when they spend RMB1,000 at participating Eraman retail outlets. This e-voucher can be redeemed for the second purchase at Eraman outlets within 24 hours.

    Meanwhile, Alipay users will also be able to enjoy up to -10% off for purchases made at Eraman’s F&B outlets and its convenience store, EXpress. The discount can be used for a second purchase at Eraman within 24 hours.

    “As the premier retail brand under Malaysia Airports, Eraman has evolved over the last couple of years. We continue to diversify our offerings, embrace the many exciting possibilities and grow our presence in the leading airports in Malaysia. This is our way of providing the total airport experience by means of an alternate payment method and providing ease for our Chinese customers who happen to be one of our top three passenger groups in terms of nationality,” said Zulhikam.

    Chinese travellers contribute the highest ticket sales at KLIA and klia2. Eraman said it has recorded double-digit percentage growth in sales value with fragrances & cosmetics, liquor and tobacco boosted by purchases from Chinese travellers this year. Eraman said this was also due to a varied offer and competitive pricing compared to downtown on fragrances, cosmetics and liquor.

    Malaysia is ranked third in the region after Thailand and Singapore for the number of Chinese visitors it attracts each year. Eraman said it aimed to become “their preferred duty free retailer” as Malaysia rises in the rankings.

    Eraman added that it is keen to build “long term alliances with reputable partners and recognises this collaboration to be a major contributor to the company”.

    “The entry of Alipay marks a notable milestone in the growth of Chinese tourist arrivals and online transaction services in Malaysia, and we are proud to be part of this development. We look forward to a strong synergistic collaboration and we are happy Alipay is on board with us,” said Zulhikam.

    “We are excited to partner Eraman, a very strong player in the duty free industry. With this partnership we’ll help Eraman to reach out to more Chinese customers by utilizing the Alipay marketing platform to market various top brands and products offered by Eraman,” said Alipay Country Manager of Malaysia Greta Gunawan. “Duty free shops are always on the must-visit list of Chinese tourists. In the future, Alipay users can check shop details and special offers via the in-app Discovery platform even before they depart to Malaysia.”

    CIMB Group Chief Executive Officer, Group Transaction Banking Hendra Lembong added: “We are pleased to collaborate with Eraman in providing Chinese tourists a convenient and secure cashless payment experience in Malaysia with CIMB’s Alipay mobile wallet. As a pioneer settlement and merchant acquirer bank in facilitating Alipay payments in Malaysia, CIMB is confident of spearheading the growth of mobile wallet payment services in the country with its cutting edge expertise in transaction banking. We aim to not only support Malaysia’s drive for a safe and secure cashless society, but also provide our customers with a seamless banking experience within ASEAN.”

     

  • Alibaba to open Malaysian distribution hub

    Alibaba to open Malaysian distribution hub

    Chinese e-commerce giant Alibaba is to open a Malaysian distribution hub at KLIA Aeropolis to serve its growing business in Southeast Asia.

    According to unnamed sources quoted by financial press, Alibaba founder Jack Ma and Malaysian prime minister Najib Razak will announce the project at an event in Kuala Lumpur next week.

    The new centre will be a major feature of a 1 million sqm KLIA Aeropolis development adjacent to the city’s international airport, under development by Malaysia Airports Holdings. The plan is to create a regional distribution hub, boosting air freight traffic and attracting US$1.58 billion of domestic and foreign investment.

    “Kuala Lumpur International Airport (KLIA) has existing facility for Alibaba Group to pilot their distribution services here, and if (Alibaba) decide to expand in the future, there is the option to build more on other (undeveloped) sites in KLIA Aeropolis,” one source told Reuters.

    While Alibaba invested $1 billion to buy Singapore-headquartered online retail Lazada and has built a 14.4 per cent stake in Singapore Post, this will mark the company’s first investment in Malaysia.

    The KLIA Aeropolis is part of a planned Digital Free Trade Zone being established in Malaysia, details of which will be released during Ma’s visit to the country next week. Ma has been appointed a digital economy advisor to the Malaysian government.

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  • Mitsui Outlet mall set for opening

    Mitsui Outlet mall set for opening

    Mitsui Outlet mall, located in Sepang, will finally officially open on July 29.

    The mall commenced trading in May with about 50 per cent of its stores completed. New stores have progressively opened and the first stage of the project is nearly complete.

    Located close to the original Kuala Lumpur International Airport terminal, and alongside a highway, the developers expect it will attract shoppers on stopover and from the nearby cities.

    Mitsui Outlet Park KLIA Sepang is the result of a joint venture (JV) between Mitsui Fudosan Co and Malaysia Airports Holdings. The outlet mall will be managed by the JV company, MFMA Development.

    About 130 stores are expected to be trading by the end of the month, but retailers have been struggling to find staff to work in the mall which is 60km from Kuala Lumpur city and 6km from the airport.

    With Japanese investment, the mall is promoting itself as Japanese-inspired and includes a ‘Japan Avenue’ with traditional arts and crafts, tea and food.

    The developers plan to expand the facility in 2018, as well as 2021, to become the largest outlet mall in Southeast Asia with about 250 stores and floor space of about 44,000 sqm.

    Stores offer luxury and branded products, fashion apparel and accessories, perfumes, cosmetics, confectionery, kids and sports wear, household items and luggage.

    A 24,000sqm foodcourt is included in the first stage of the project.

  • Jetstar Asia celebrates 2.5 mln passengers between KL to Singapore

    Jetstar Asia celebrates 2.5 mln passengers between KL to Singapore

    Jetstar Asia is celebratings its two and a half millionth passenger on the Singapore and Kuala Lumpur route, one of the busiest on the airline’s network.

    In a statement, the low-cost carrier said the milestone coincides with Jetstar Asia’s move of its operations to the klia2 terminal in Kuala Lumpur on July 8.

    Chan Kim Wah, a Malaysian national who works in Singapore, has won himself a RM1,000 flight voucher for being the 2.5 millionth passenger to travel between Singapore and Kuala Lumpur.

    After launching with one daily service in 2008, Jetstar Asia now operates up to 30 weekly services and continues to enhance the travel experience for thousands of passengers who fly between Singapore and the Malaysian capital each year.

    Marking the celebration in Kuala Lumpur, Jetstar Asia Chief Eexecutive Officer Bara Pasupathi said that demand for the route has continued to grow due to the strong business and cultural ties between the two countries.

    “Singapore travellers love visiting Kuala Lumpur, and our commitment to low fares has made more frequent trips for business meetings as well as great food and shopping more affordable.

    “The recent opening of Southeast Asia’s largest factory outlet malls less than two kilometres from the klia2 terminals will serve as new attractions for shopping-savvy Singaporean travellers to visit Kuala Lumpur more often,” he said.

    The malls are part of the KLIA Aeropolis, also known as Malaysia Airports’ airport city master plan.

    Meanwhile, Malaysia Airports Senior General Manager of Operations Services, Datuk Azmi Murad, said: “Airports are no longer just transit points but a destination in their own right.

    “klia2 is a shopping destination with a total of 225 retail and FB outlets throughout the terminal and nearly 200 retail and F&B outlets at gateway@klia2, a shopping annexe to the terminal which aims to cater not only to travellers but to the surrounding community as well.

    “We are delighted to welcome Jetstar Asia to the klia2 terminal today.

    They are joining an increasing number of airlines that recognise klia2 as an exciting, vibrant and convenient terminal especially in terms of its seamless connectivity and world-class facilities.” There are no changes to Jetstar Asia’s schedule and check-in facilities and timings as a result of the move to klia2, and customers can continue to use the enhanced web check-in service straight-to-gate in Kuala Lumpur.

    “The move to klia2, a purpose-built LCC terminal, is an exciting development for Jetstar Asia as our investment in self-service options like straight-to-gate will follow our customers to the new terminal,” Pasupathi noted.

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