Volvo Car India announced a new “customer lifetime parts warranty” scheme across its model range. Under the new scheme, parts bought after the standard period of warranty and installed at an authorized workshop will carry a lifetime warranty and will be applicable on genuine parts bought from October 1, 2021. The coverage period begins on the date of purchase of the part and remains till the time the ownership of the car does not change. However, the scheme will lapse when the ownership changes. Under this scheme, both parts and the labor costs are covered. The initiative has been taken to provide customers reassurance on aftersales services given the high spare parts and replacement cost in luxury cars.
Jyoti Malhotra, Managing Director, Volvo Car India said, “It is for the first time in India that such an initiative has been offered to the luxury customers. This is a unique offer in the automotive industry that gives the customer carefree and secure car ownership. In the unlikely event of customers requiring a part changed for their car, the company will give a lifetime warranty on the part. The warranty commences on the date of purchase of the part and will follow the combination of car and car owner. If the car has a new registered owner, the warranty will end.”
Moreover, the company also reaffirmed that any genuine Volvo part which will require repair or replacement because of material or manufacturing defect will be repaired or replaced free of charge by an authorized dealer. However, the scheme is not applicable of normal wear and tear of parts, consumables, batteries, accessories, and Software which is not associated with a hardware replacement. Also, parts replaced under new car warranty or extended warranty or goodwill warranty would not be covered under this scheme.
