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Tag: mbanking

  • Banks, NBTC agree on 5 step m-banking security plan

    Banks, NBTC agree on 5 step m-banking security plan

    The National Broadcasting and Telecommunications Commission hosted a meeting with representatives from the Bank of Thailand, the Thai Bankers Association and the Telecommunications Association of Thailand.

    The participants have agreed on a five-step plan to tighten KYC rules to increase confidence in eBanking and mobile banking in the run up to the launch of Thailand’s Promptpay national mobile payments system.

    1. The NBTC, BOT, TCT and mobile operators will create a set of KYC rules. The NBTC will order telcos to follow them strictly and will evaluate compliance with the new rules.
    2. Banks and mobile operators will launch an awareness campaign for people to tell their banks when their mobile phone or SIM is lost.
    3. If it can be proven that the customer has told their bank that their SIM has been lost, they will not be held responsible for monetary losses.
    4. A system will be set up for banks to be notified automatically when new SIMs are issued. Until such a system is in place, banks will give telcos a watchlist of telephone numbers that are linked to Internet banking, mobile banking or Promptpay accounts for their special attention.
    5. Issuing new SIM cards for accounts linked to bank accounts can only be done in person by the account holder and not via proxy.

    Meanwhile, NBTC Secretary General Takorn Tantasit has banned the import of all Galaxy Note 7 phones due to their exploding batteries. Phones from affected batches are immediately banned from being imported and the import of new note 7 batches can only resume once Samsung provides the NBTC with satisfactory electrical and safety test results.

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  • Maybank debuts m-banking in Cambodia

    Maybank debuts m-banking in Cambodia

    Maybank has introduced its mobile banking app in Cambodia as part of efforts to strengthen its presence in the country.

    The app is the first in Cambodia to offer augmented reality and a QR code reader. A similar app was launched in Malaysia in 2014.

    Maybank group head of community financial services Datuk Lim Hong Tat, who launched the new app in Phnom Penh, said that internet banking has become a trend for many digitally savvy Cambodians who are increasingly comfortable transacting over this channel.

    Maybank’s online banking channel, namely M2U, which was introduced in Cambodia in 2012, is seeing robust growth with its registered user base increasing by over 50% within a year, and the volume of transactions has also risen by over 50% from 2014 to 2015,” said Lim.

    Lim said that with the launch of mobile banking app, customers in Cambodia will enjoy enhanced customer experience and greater speed when undertaking banking transactions over their mobile phones.

    “With the mobile banking app, Maybank customers can check their account balance, including all debit card purchases and perform simple transactions anytime, anywhere, alleviating the need for trips to our branches,” Lim explained.

    Other features offered by the app include the ability to send money to anyone with a mobile phone number – such transactions allow for cash to be withdrawn at any Maybank ATM without using an ATM card.

    The augmented reality branch locator tool allows customers to scan their surroundings and follow onscreen directions. It also detects nearby ATMs and promotions exclusive to the Maybank customer.

    The in-app QR code reader as well as loan calculator is available for public use, even if they are not yet a Maybank customer.

    Maybank Cambodia currently operates a network of 21 branches throughout the country complemented by 40 self-service terminals.

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