Tag: mobile bank

  • KB duplicates its success in global markets

    KB duplicates its success in global markets

    KB Kookmin Bank, one of the country’s leading lenders, is striving to duplicate its notable success here in the global market through briskly tapping into lucrative businesses across the world.

    Such efforts have started to bear fruit and the most recent example is its work of jointly arranging a 750 billion won ($660 million) project financing deal for a power plant in the United States.

    Earlier this month, the Seoul-based lender said that it joined forces with global banks Mitsubishi and ING Bank to finance the 790 megawatt gas-fired power plant construction.

    They attracted investors who purchased senior debt worth $660 million and of that amount, KB Kookmin arranged $200 million that is composed of a direct investment of $50 million and $150 million from other Korean firms.

    In overseas project financing in which Korean constructors are not directly involved, domestic financial firms have played limited roles. But the recent feats showcase KB’s capacity, according to experts.

    In retail banking, KB Kookmin has also been a pioneer in making a foray into offshore markets. As of the end of last year, it had 12 subsidiaries, branches and offices outside the country.

    One of its latest initiatives in the overseas retail market took place in Cambodia where KB Kookmin opened a mobile-oriented bank, Liiv KB Cambodia, this September.

    The digital bank offers various services such as account transfers, cross-border remittances and mobile payment services as well as various non-banking features like letting people top up their handsets.

    A KB Kookmin official said that the new-concept bank has been accepted well and for further growth momentum, it plans to enable its customers to withdraw money at automatic teller machines by forming business alliances with Cambodia’s top-tier banks.

    Observers point out that many successful firms tend to forget about management principles such as putting existing customers first and respecting business ethics but KB Kookmin appears to be different.

    Its CEO Yoon Jong-kyoo has stressed globalization to secure new cash cows for the lender, but at the same time he reiterates that the bank should stick to principles.

    “In an effort to become the most respected bank in the nation and to solidify its role as the leader of the Korean financial services industry, KB Kookmin Bank is committed to paying close attention to every one of our customers while providing the best customer-oriented services,” Yoon said.

    “Upholding high moral standards and work ethics as bankers, KB Kookmin Bank’s entire staff and management will keep striving to fulfill our responsibilities to our customers and society, making it the most dependable and socially responsible bank.”

  • DBS introduces a mobile-only bank in India

    DBS introduces a mobile-only bank in India

    Singapore’s DBS Bank has launched what it says is India’s first mobile-only bank. Dubbed digibank, the mobile app functions as an entirely paperless, signatureless and branchless bank for India’s residents.

    The initiative aims to break away from conventional banking norms such as form filling and other cumbersome processes.

    Account-opening can be done easily and effortlessly at an extensive network of outlets run by DBS’ partners, including over 500 cafes across India. No paperwork will be involved and instead, customer authentication is done purely using the Aadhaar card, a biometrics-enabled ID which has been issued to over 1 billion Indians.

    Other digibank features include 24/7 customer service provided by a real-time, AI-driven virtual assistant, which understands natural language and is incorporated with the ability to anticipate and answer some 10,000 customer questions.

    This AI feature was made possible due to DBS’s partnership with US-based fintech Kasisto. The latter is a spin-off from SRI International which created the technology behind Apple’s Siri.

    In-built into digibank is a budget optimizer that helps customers do their budgeting, track expenses and analyze purchasing trends. The function is equipped to understand customer behavior and preferences, synthesize data, and provide recommendations.

    The budget optimizer also studies customers’ spending patterns and prompts them if they are overspending. Conversely, if a customer’s savings regularly exceed his or her expenditure, digibank will provide suggestions on how to make one’s money work harder.

    Dynamic inbuilt security, which is safer than OTP, is employed in digibank. Most bank customers are used to receiving One-Time Passwords (OTPs) via SMS, and then typing codes into pages to authorize their mobile banking transactions. digibank has an embedded soft token security, avoiding the need to wait for SMSs to arrive and providing even stronger security for transaction authorization.

    The new offering also gives account-holders earn 7% interest from the first rupee, one of the highest in the market with no minimum balance requirements. Customers receive a physical debit card which can be used across all Visa-enabled online and POS transactions, as well as overseas. Free cash withdrawals will be available at more than 200,000 ATMs nationwide.

    Said DBS CEO Piyush Gupta, “India’s banking system is at the cusp of massive change, and as a bank committed to shaping the future of banking, we are excited to roll out a revolutionary, mobile-only bank. With digital, we are able to create a completely different customer experience. What’s more, digibank’s efficiencies and lower costs enable us to pass on significant benefits to customers in the form of greater customer value.”