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Tag: MSC

  • MSC Mediterranean Shipping has upgraded myMSC with a new online Instant Quote function

    MSC Mediterranean Shipping has upgraded myMSC with a new online Instant Quote function

    MSC Mediterranean Shipping Company has upgraded its e-business platform myMSC with the addition of a new online Instant Quote function. Customers wishing to use this tool will be able to quickly and easily get shipping rates for container bookings.

    Currently, the majority of MSC’s bookings are carried out offline, and it can take some time to complete a booking. Using Instant Quote, customers can generate an online quote in seconds, with just a few simple clicks, 24/7 online.

    They then have the option to instantly complete the booking with the generated quote on myMSC. Alternatively, they can save the quote or forward it to multiple contacts for booking at a later stage. The automated quote generation also reduces room for human error, further improving the efficiency of the process.

    The Instant Quote function is currently only available for shipping trade routes from North America to Europe and from Asia to Europe, with plans for the addition of more trades over the course of 2020.

    “The COVID-19 pandemic has accelerated the trend towards digitalization within the industry and the importance of engaging customers through multiple platforms, including through e-business. As such, this upgrade of myMSC is a clear illustration of our continuing efforts to invest in digital business transformation with the aim to improve efficiency and transparency, and to give our customers more options,” said Andre Simha, Chief Digital & Information Officer at MSC.

    The launch of Instant Quote is expected to significantly boost the number of MSC’s online bookings, and further unlock the value of myMSC as an e-business platform for customers.

    Using Instant Quote

    Customers will first need to login to myMSC at myMSC.com, or to sign up for an account if they do not have one yet. Upon login either through the desktop version or the myMSC iOS/Android app, customers can access the Instant Quote function.

    By selecting the starting and ending points of the shipment and the equipment size, customers can see the options for shipping rates. Details such as the shipping window, estimated transit time, routing and the charges included in the quotation will be clearly displayed.

    The tool can be used for bookings of standard-sized (20 and 40 feet) and High Cube (40 and 45 feet) dry containers. For locations where intermodal services are available, customers can opt for end-to-end rates from the origin to destination.

    MSC has ensured a seamless integration of the Instant Quote function into myMSC, and a smooth overall user experience for customers. This new function adds on to the list of e-business tools available in myMSC, such as ability to do e-bookings, retrieval of documents such as booking confirmations and arrival notices, oversight of bookings via a dashboard, creation and submission of Shipping Instructions, submission of Verified Gross Mass (VGM), tracking of shipments and receiving of notifications.

     

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  • MSC cruises prepares ‘ambitious retail project’

    MSC cruises prepares ‘ambitious retail project’

    Swiss-based MSC Cruises, part of the MSC Group, is preparing its MSC Splendida ship for an ‘exciting and ambitious retail project’ later this year after which it will set sail on routes to South Korea and Japan from Shanghai in April 2018.

    Adrian Pittaway, Head of Corporate Retail for MSC Cruises tells that following the successful launch of the company’s first ship in China– the MSC Lirica – it plans to offer an equally ‘elevated retail offer with top luxury brands’ onboard the Splendida.

    MSC Splendida – targeting the Chinese market – will start sailing from Shanghai to destinations in Korea and Japan from April 2018 after being refurbished in November 2017.

    There will be nine shops onboard MSC Splendida offering perfumes, cosmetics, Korean products (especially Korean cosmetics), luxury watches & jewellery, fashion accessories, liquor, tobacco and confectionery alongside some MSC exclusive ranges.

    PASSENGER CAPACITY OF 4,000

    The total retail footprint, the cost of building the new shops and the selection of luxury brands on offer are all still to be confirmed.

    MSC-Lirica-watches

    Adrian Pittaway, Head of Corporate Retail for MSC Cruises tells TRBusiness that following the successful launch of the company’s first ship in China– the MSC Lirica – it plans to offer an equally ‘elevated retail offer with top luxury brands’ onboard the Splendida.

    MSC Lirica has a passenger capacity of 2000, but the MSC Splendida has double that at 4,000.

    The ‘No 1 cruise line in Europe, South America and South Africa’ commenced a 10-year $10bn investment programme last year, which includes 11 news ships, four extended ships and a private resort island in the Caribbean.

    Founded in 2003, the company currently operates 12 ships carrying 1.6m passengers a year, from 45 different countries.

    IN-HOUSE RETAIL OPERATION

    “From a retail perspective we are really unique in cruise-ship travel retailing,” Pittaway tells TRBusiness. “Unlike most other cruise lines who operate with third party concessions we operate all of the retailing on-board ourselves as an in-house operation.

    Gucci-MSC-Lirica

    Gucci boutique onboard the MSC Lirica.

    “We currently operate 110 boutiques across our 12 ships selling watches, jewellery, liquor, tobacco & confections, P&C as well as own brand and luxury goods.”

    MSC started operating in the Chinese cruise market in Tianjin, China from May 2016 with the MSC Lirica, which currently sails to South Korea and Japan.

    “It has been a really positive first 10 months for us from a retail perspective with a unique and adapted offering…[It is run by] an entirely Chinese team and offers unique product ranges only requested by Chinese passengers, such as Korean cosmetics and Japanese Rice Cookers.

    Bulgari-MS-Lirica

    Watches and jewellery brands on display onboard the MSC Lirica.

    “Alongside the many firsts we have seen we were also the first cruise line to offer Bally accessories and Tudor watches onboard. Alongside these unique elements we have over 150 brands such as Omega, Salvatore Ferragamo, Chopard, Lacoste, Coccinelle, Furla, Swarovski, Bvlgari and Longines.”

    Pittaway says the company was awarded the ‘Best Cruise Ship Shopping Environment’ and the China Cruise Awards in winter 2016 presented by the CCYIA.