Tag: multichannel

  • UOB Launches Student-Designed Bank Branch

    UOB Launches Student-Designed Bank Branch

    United Overseas Bank (UOB) announced the launch of Hangout@UOB, a new branch concept designed and managed by Singapore Polytechnic students.

    A four-week design process of the branch enabled interior design and architecture students to put into practice the skills they have learned in school, the lender said. The final space is based on the final concept presented by the students.

    The process has provided students with the opportunity to gain vital work experience and to build a strong foundation for their careers, the bank added. We wanted Hangout@UOB to go beyond serving the students’ banking needs and to engage them more deeply by contributing to their curriculum and growth. By partnering Singapore Polytechnic, UOB has been able to deepen the students’ learning experience beyond the classroom to the real world,” said Jacquelyn Tan, Head of Personal Financial Services Singapore, UOB, in a media statement on Wednesday.

    The first step in the collaboration involved 40 lecturers and students from different schools such as Business and Media, Arts and Design coming together to create a space to call their own. They participated in a one-day Design Thinking workshop alongside teams from UOB to identify the features within the space that would suit the needs and interests of the polytechnic community.

    The workshop participants put together a list of preferred design elements, which students from the School of Architecture & The Built Environment and School of Business used to design Hangout@UOB. Students were given free rein to decide on the aesthetic and functional design elements of the branch such as the layout, colors, furniture styles and the use of gamification for engagement.

    We also know that while the students are digital natives, they wanted an inviting space where they could gather to find out more about specific banking solutions before applying for them online. As such, it was important that the final design integrated both the offline and online engagement preferences of the students, which is in keeping with the Bank’s omnichannel strategy, Tan added.

  • Capillary Technologies raises $45m for expansion

    Capillary Technologies raises $45m for expansion

    Singapore-based Capillary Technologies has secured $45 million in new funding to expand its back end services to multichannel retailers.

    Capillary Technologies offers a cloud-based platform which powers end-to-end customer engagement, loyalty and social CRM solutions for more than 170 major brands across 20,000 stores, serving over 150 million consumers primarily in Asia, including India, South East Asia, China and the Middle East.

    Customers include industry leaders such as Pizza Hut, KFC, Puma, United Colors of Benetton, Pantaloons, Arvind Brands, Madura Garments, Red Tag, Bata, Courts, Lee and Timberland.

    The company says it has raised $45 million in a series C funding round led by an affiliate of private equity firm Warburg Pincus. Existing investors Sequoia Capital and Norwest Venture Partners also participated.

    Capillary will use the capital infusion to expand its offerings to enable clients to develop an omni-channel view of their customers, both organically by broadening its product suite, as well as inorganically via the acquisition of MartJack, Asia’s leading multi-channel commerce provider.

    Capillary’s cloud-based platform, which can integrate into virtually any point-of-sale device, offers a one-stop solution for retail marketers to engage with their customers, by capturing and analysing customer data, and enabling targeted customer communications to increase loyalty and engagement. By combining big data with a robust analytics engine, Capillary optimises the relevance and profitability of personalized offers to consumers in real-time, significantly increasing both loyalty and sales.

    “Warburg Pincus needs no introduction for the kind of strategic direction and commitment they bring to the table, in addition to the investment. This funding round validates our model and vision of enabling retailers to harness the power of the cloud and to provide a deeper connect for consumers across channels. It also puts us on the path to being one of Asia’s true product bellwethers, which will establish us as a strong contender on the global map of Enterprise SaaS solutions,” said Aneesh Reddy, co-founder and CEO of Capillary Technologies.

    “The retail sector in Asia is undergoing a significant transformation, as organised retail develops in tandem with eCommerce, and as retailers invest in tools to drive consumer loyalty and retention across online and offline channels,” said Nitin Nayar, MD of Warburg Pincus.

    Concurrent with the capital raising, Capillary has also expanded its portfolio in areas of multi-channel commerce enablement, online-to-offline, predictive analytics and customer experience to expand its product and customer service capabilities.

    MartJack is Asia’s leading multi-channel commerce platform serving over 250 companies, including major global brands such as Walmart, Unilever, Future Group, Lulu, Clarks, Body Shop and Aramex, who use its cloud platform to develop online storefronts enabling digital commerce with shoppers.

    Its ready-to-use software platform provides a one-shop digital commerce solution to brands across Asia, featuring 30+ payment partners, 10+ logistics partners and 70+ service partners (e.g. digital marketing, web development, catalog management, design services).