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Tag: Myer

  • Bill Wavish Rescues Cue Clothing After 31 Store Closures

    Bill Wavish Rescues Cue Clothing After 31 Store Closures

    Former Myer executive chairman Bill Wavish has acquired collapsed Australian fashion retailer Cue Clothing Co, pulling the 60-year-old apparel group out of receivership after administrators shut down more than half of its retail network.

    The purchase gives the veteran retail leader control of both the Cue label and sister brand Veronika Maine, concluding an insolvency process that reduced the business from 51 retail locations to just 20 doors.

    Investment firm Hilco Capital placed the business into administration and receivership in September after a one-month sales campaign failed to secure a buyer, leaving receivers from FTI Consulting to manage operations amid “insufficient sales”.

    How the Receivership Unfolded

    Hilco Capital initiated the insolvency proceedings after private sale efforts stalled. Receivers from FTI Consulting took charge of the operating business as customer traffic softened and sales failed to cover overheads.

    The company suffered severe executive departures during Hilco Capital’s one-month sales campaign, losing both its chief executive officer and chief financial officer. FTI Consulting kept the registers running at a rump of viable locations while looking for bidders with the balance sheet to take on long leases.

    Store closures came swiftly. In mid-October, receivers confirmed the shuttering of 26 locations across the country, cutting lease obligations and staff rosters to stop operating losses while negotiations continued.

    Rival Bidders and Family Ties

    Wavish, who led department store chain Myer as executive chairman ahead of its listing on the Australian Securities Exchange, stepped in to beat competing interest from fashion brand operator Brand Collective. Justin Levis, son of Cue founder Rod Levis, had also pursued the assets during the bidding process.

    The transaction returns the company to an executive closely connected to its originators. Wavish is a long-standing personal friend of Rod Levis, who started the fashion group six decades ago and built it into an anchor apparel tenant across prime Australian shopping strips and department store concessions.

    Turnaround duties now fall directly on Wavish, whose background spans department store merchandise overhauls and grocery operations. Reviving the label will require stocking floors that consumers abandoned for cheaper online imports and premium specialty brands.

    What the Balance Sheet Carries

    Cue produced top-line gains in the financial year prior to its collapse, but the margin was too thin to survive modern rental structures. Revenue rose from $98 million in fiscal 2024 to $103.2 million in fiscal 2025.

    Net losses narrowed from $14.1 million down to $5.1 million over the same period. That operating improvement proved too slow when rising store wages, softer discretionary foot traffic, and mounting finance charges squeezed liquidity at the end of winter.

    For shopping centre landlords and apparel suppliers throughout the region, the deal stops an outright liquidation. A network of 20 profitable doors offers a cleaner base for wholesale partners and garment makers than the legacy network, which carried too many underperforming leases signed before post-pandemic office patterns altered corporate workwear demand.

    The Preceding Collapse

    Hilco Capital’s ownership ended abruptly when it became clear the label could not fund its working capital requirements into the spring selling season. The private equity backer pulled support after internal cost cuts failed to outpace declining sales volumes.

    Trade creditors and property groups watched the rapid wind-down over September and October as administrators cut non-performing concessions and standalone shops. Without immediate scale, regional apparel labels have struggled to match the sourcing power and digital logistics of global fast-fashion platforms.

    Formal transfer of the trading entity and any restructured lease terms between Wavish and shopping centre landlords across the remaining 20 doors will determine how quickly fresh inventory reaches store shelves for the summer season.

  • Australian Retail Spending Climbs 7% as Stronger Dollar Eases Import Costs

    Australian Retail Spending Climbs 7% as Stronger Dollar Eases Import Costs

    Australian retail spending grew 7.0 per cent year on year in July, driven by consecutive monthly gains across all major discretionary merchandise categories.

    Monthly household expenditure expanded 1.1 per cent in July, marking a third straight monthly advance and providing merchant relief ahead of fourth-quarter trade.

    Official Australian Bureau of Statistics data showed apparel and footwear leading the monthly lift with a 1.6 per cent increase, while recreation and culture gained 1.5 per cent. Discretionary spending climbed 7.8 per cent compared to July 2025, even as higher price points accounted for part of the top-line dollar expansion.

    Currency Relief on Sourced Inventory

    Landed costs across consumer electronics, toys, apparel and homewares have eased as the Australian dollar moved above 70 US cents in late September. That contrasts with an average exchange rate near 64 US cents throughout 2025, lowering procurement expenses on goods invoiced in US currency.

    For regional supply chains and Asia-based manufacturers supplying Australian retail networks, a stronger local currency alters order timing and pricing use. Importers that locked in inventory during early 2026 faced compressed margins, whereas buyers placing late-year purchase orders now capture direct landed savings.

    GDP Expansion and Capital Investment

    Broader economic output expanded by 0.4 per cent during the June quarter, bringing annual gross domestic product growth to 2.1 per cent. Across the full 2025-26 financial year, the economy grew 2.4 per cent, outpacing performance recorded across the prior two fiscal periods.

    Capital allocations also widened during the period. Private business investment reached 12.7 per cent of gross domestic product, the highest level recorded in a decade, underpinned by capital outlays in data centres, renewable power installations and commercial aircraft fleets.

    Labour Market Resilience and Household Buffers

    Consumer cash reserves showed slight replenishment as the household saving ratio ticked up to 6.5 per cent in the June quarter from 6.4 per cent. Total employment expanded by approximately 39,000 positions in August, while the national participation rate stood at 67.1 per cent.

    Unemployment rose to 4.6 per cent as additional jobseekers entered the market, a level Reserve Bank of Australia Governor Michele Bullock noted sits within a range capable of cooling lingering price pressures. Headline inflation tracked at 3.5 per cent in July, with the trimmed mean indicator registering at 3.6 per cent.

    Interest Rate Pressures Heading into Peak Season

    Monetary policy remains the primary headwind for merchant balance sheets and household debt servicing. The central bank entered its late September policy review with the cash rate target at 4.35 per cent, having already executed three rate hikes earlier in 2026.

    Department store operator Myer flagged persistent market uncertainty, with executive chair Olivia Wirth noting consumer behaviour is likely to stay volatile across the coming 12 months. Australia’s four largest domestic commercial banks forecast a 25 basis point cash rate increase to 4.60 per cent at the next monetary policy determination.

  • 48% Of High-Income Australian Shoppers Plan to Boost Spending

    48% Of High-Income Australian Shoppers Plan to Boost Spending

    Nearly half of high-income Australian shoppers plan to increase retail spending over the next twelve months. In contrast, 43 per cent of lower-income households plan to cut purchases.

    Preliminary data from the OC and C Strategy Consultants Retail Proposition Index shows 48 per cent of affluent consumers expect to spend more across core categories. Only 24 per cent of lower-income buyers said the same.

    This divergence forces Australian retailers to rethink operating models built around uniform discounts. Affluent shoppers want differentiated services over price cuts. In the survey, 61 per cent said they would pay higher prices for superior quality or customer experience. Among lower-income shoppers, only 38 per cent said they would pay more for quality.

    Cost Cuts Collide With Customer Retention

    Widening spending gaps expose the limits of blunt restructuring programmes. Retailers that cut staff and trimmed inventories to protect margins in financial year 2026 often saw foot traffic and repeat visits erode.

    Endeavour Group, operator of Dan Murphy’s and BWS, delivered 70 million Australian dollars in cost savings during FY26. Total retail sales remained flat. Dan Murphy’s dropped 10 positions on the Retail Proposition Index between 2024 and 2026, showing that cost cuts without offer improvements damage market standing.

    Spending cuts alone cannot carry long-term earnings. Stripping labour or narrowing product assortment offers quick margin relief, but prolonged austerity damages shopper loyalty faster than executive teams anticipate.

    Reinvestment Separates Winners in Mass Grocery

    Woolworths paired restructuring with direct operational reinvestment. The supermarket major completed 400 million Australian dollars in annualised cost savings by the first half of FY26.

    Management channelled those funds back into entry-tier price points, shelf availability, and store convenience. OC and C survey metrics show Woolworths lifted its scores on both value for money and product range between 2024 and 2026, keeping customer retention intact while lowering overheads.

    Across the wider Asia-Pacific region, the contrast between Woolworths and Endeavour clarifies capital allocation rules. Removing administrative duplication or automating back-office workflows works only if freed capital protects the core customer offer.

    Loyalty Schemes Fail as Revenue Substitutes

    Reward programmes cannot substitute for competitive baseline offerings. Shoppers consistently ranked price, product value, and underlying quality above loyalty point balances when choosing where to make repeat purchases.

    Department store operator Myer expanded its Myer One loyalty programme to 5.3 million active members in FY26. Even with that larger user base, the company’s equity valuation stayed subdued as core store productivity lagged behind specialist rivals.

    Beauty specialist Mecca captured higher-spending shoppers by investing in store formats and physical services. Its flagship Melbourne store draws approximately 50,000 visitors every week by bundling product trials, consultations, and interactive brand stations into a single footprint.

    Operating Pressures Ahead for Retail Boards

    Executive teams entering the next financial cycle must manage two distinct consumer profiles simultaneously. Value chains need to defend entry price points and inventory availability for cash-strapped households. Premium brands must justify price tags through specialist staffing and exclusive assortments.

    Mid-tier operators that fail to pick an end of the barbell face the steepest risk. Retailers caught between rising store lease expenses and an indecisive store concept face margin compression from both sides of the income spectrum.

    OC and C Strategy Consultants will publish the full Australian Retail Proposition Index later this quarter, detailing brand rankings across department stores, apparel, and grocery.

  • Myer Slips to $276.5 Million Annual Loss on Heavy Store and Brand Write-Downs

    Myer Slips to $276.5 Million Annual Loss on Heavy Store and Brand Write-Downs

    Australian department store operator Myer posted a statutory net loss of $276.5 million for the financial year to July 25. Heavy write-downs across its store network and brand assets drove the result.

    Total sales edged up 0.7 per cent to $4.1 billion, crossing the four-billion-dollar mark. Weak discretionary spending squeezed margins across the department store sector.

    This statutory deficit is the second-largest in company history, behind only a $486 million loss in 2018. A post-tax, non-cash impairment of $279.6 million hit goodwill, brand intangibles and store asset valuations across the group. Underlying net profit after tax fell roughly 3 per cent to $42.5 million.

    Impairments Bite Across Apparel Portfolio

    Book valuations fell across Myer’s physical retail footprint and apparel labels as performance split sharply between categories. Weaker demand hit apparel businesses, including specialty fashion label Portmans. Core fashion, cosmetics and loyalty-driven sales held steadier.

    Trading deteriorated sharply during the second half. Three Reserve Bank of Australia interest rate increases and higher household bills thinned retail traffic across shopping centres.

    The second half of FY26 was characterised by a volatile and significantly more challenging macroeconomic and retail environment than 1H26 or FY25.

    Trading Headwinds Spread to Fiscal 2027

    Demand weakened notably through June and July, leaving store footfall volatile heading into the new fiscal year. August trading stayed soft as shoppers continued to trim non-essential purchases.

    Regional peers across Asia-Pacific face similar pressures as inflationary shocks exhaust household savings. Landlords and concession partners must now contend with an anchor tenant focused on store rationalisation and tighter capital allocation rather than floor space expansion.

    Stock management carries the primary near-term risk. Department store models carry substantial working capital commitments. Prolonged discounting to clear sluggish apparel stock will compress underlying gross margins further if volume fails to rebound.

    Board Reshuffle and Strategic Pivot

    Top shareholder Solomon Lew takes a seat on the Myer board in September. Lew returns to the boardroom decades after past shareholder disputes, bringing direct oversight of the retailer’s operational turnaround.

    Myer previously responded to footfall declines by building out digital channels, expanding customer loyalty incentives and refreshing designer concessions. Those investments preserved top-line sales above $4 billion. However, escalating store lease costs and inflationary overheads eroded net profitability.

    Executives are counting on key discount peaks to stabilise earnings this half. Promotional activity leans heavily toward Black Friday clearance events, Christmas gift pop-ups and end-of-year trading.

    Attention now turns to the group’s early trading update ahead of the crucial November discount period for signs of a consumer recovery.

  • Myer Posts AU$276.5 Million Loss on Impairments as Solomon Lew Joins Board

    Myer Posts AU$276.5 Million Loss on Impairments as Solomon Lew Joins Board

    Department store operator Myer posted a statutory net loss of AU$276.5 million for fiscal 2026. The result followed AU$319 million in one-off write-downs and expenses.

    Total group revenue surpassed AU$4 billion, rising 11.3 per cent over the year after consolidating apparel chains acquired from Premier Investments. An asset impairment of AU$279.6 million drove the bulk of the bottom-line hit. Stripping out exceptional charges, underlying net profit after tax stood at AU$42.5 million.

    Retail magnate Solomon Lew joins the Myer board on September 24 as a non-executive director. Lew controls Premier Investments, which holds approximately 30 per cent of Myer equity. Premier executive Mark Middeldorf joins alongside him as an alternate director.

    Apparel Brands Show Mixed Integration

    Revenue in the consolidated Apparel Brands division, spanning Just Jeans, Jay Jays, Jacqui E, Dotti and Portmans, fell 1.3 per cent during the period. Just Jeans sales rose 6 per cent. That gain failed to offset weak customer demand at other former Premier labels like Portmans. Core department store operations under Myer Retail booked a 0.7 per cent sales increase year on year.

    Consumer demand shifted abruptly during the final quarter of the financial year across Australian shopping centers. Group executive chair Olivia Wirth cited steep slowdowns in June and July as household budgets tightened across the country.

    “The second half of FY26 was characterised by a volatile and significantly more challenging macroeconomic and retail environment than 1H26 or FY25,” said Myer Group executive chair Olivia Wirth.

    Asset Impairments and Market Pricing

    The AU$279.6 million impairment resets the balance sheet after years of structural pressure on department store floor space and portfolio valuations. Writing down those assets clears accumulated legacy costs ahead of integrating supply chains and loyalty programs across hundreds of regional storefronts. Equity investors took the writedowns in stride. They bid the stock higher on the underlying earnings figure, despite a 61 per cent share price drop over the preceding twelve months.

    Operating costs across Australian retail supply chains remain high as freight contracts, store rent escalations and award wage adjustments squeeze gross margins. Competing department store and apparel groups have trimmed inventory orders and turned to promotional discounts to clear seasonal stock. Myer must now extract distribution savings from its newly absorbed specialty brands before overheads erode specialty store cash flows.

    Earlier Steps in the Premier Transaction

    That restructuring traces back to December, when Myer completed the purchase of the Apparel Brands portfolio from Premier Investments in exchange for equity. The deal made Lew the retailer’s dominant shareholder and granted him board observer status while regulatory reviews concluded. Lew was initially slated to assume a formal directorship in April before the company finalized its full-year accounts.

    Earlier trading updates in July had warned of soft first-half momentum across discretionary retail categories. The full-year results confirm the winter retail slowdown deepened, leaving margins compressed across multiple apparel lines.

    Board Oversight and the Next Trading Window

    With Lew taking a direct seat in boardroom deliberations, capital allocation decisions will focus on store footprint rationalisation and digital integration across the combined portfolio. Management expects volatile consumer sentiment to persist across the domestic retail sector throughout the next twelve months. The upcoming November promotional period and December Christmas trading quarter will test whether the expanded brand lineup can stabilize operating cash flows.

  • David Jones’s 2012 Mystery UK Takeover Approach: Historical Context

    David Jones’s 2012 Mystery UK Takeover Approach: Historical Context

    Historical context correction (8 November 2026): This article concerns the takeover approach reported on 29 June 2012, not a new approach in 2026. ABC’s report from that date subsequently identified the bidder as EB Private Equity and described an initial A$1.65 billion proposal. ABC’s updated report recorded a 14.6% share-price rise; it does not verify the 12.3% / A$2.54 snapshot retained below. References to a forthcoming offer describe expectations at the time, not a live transaction. The broader commentary about online competition and lease risks is analysis, not a finding established by that ABC report.

    David Jones shares surged 12.3 per cent to Aus$2.54 on 29 June 2012 after the upmarket Australian department store received an unsolicited takeover approach from a mystery British bidder.

    Early trading peaked with an intraday gain of more than 17 per cent before easing in the afternoon.

    Unsolicited letter from an unincorporated entity

    The Australian retailer confirmed receipt of an indicative letter from a non-incorporated UK business seeking to explore a buyout of the company. Board members stated they lack sufficient operational and financial detail to evaluate the proposal at this stage.

    The directors do not believe they currently have relevant information to enable them to qualify or value the approach but, should this change, will advise the market accordingly.

    Sector-wide rally across department store rivals

    Trading desks reacted immediately across the broader Australian discretionary retail sector. Shares in key domestic rival Myer advanced more than four per cent to Aus$1.61 following the announcement.

    Investors view the approach as an opportunistic bid to acquire prime retail footprint at discounted valuations. Department store operators across the region face margin compression, elevated leasing costs and intensifying competition from foreign e-commerce platforms.

    Balance sheet pressures and online competition

    Traditional multi-brand retailers in Australia continue to grapple with sluggish household spending and shifting shopping patterns. Physical department stores carry substantial fixed property overheads while digital pure-plays capture market share in apparel and beauty categories.

    For institutional shareholders, an offshore buyout approach tests whether current trading prices reflect underlying asset backing. Commercial landlords face lease renegotiation risks if new ownership chooses to rationalise underperforming store space.

    Profit downgrade set the stage for opportunistic bids

    The takeover approach follows a difficult operational stretch for the Sydney-based retail group. In March, David Jones warned that full-year profit could drop by up to 40 per cent as stalled consumer demand and accelerating digital sales weighed heavily on store traffic.

    At the time, attention focused on whether the approach would develop into a formal offer; this was a 2012 development, not a current transaction.

  • Over 60 per Cent of Black Friday Shoppers Pre-Plan Holiday Purchases

    Over 60 per Cent of Black Friday Shoppers Pre-Plan Holiday Purchases

    Australian retailers face a structural shift in holiday spending as 57 per cent of shoppers concentrate gift purchases in November after pre-selecting brands in October.

    Data compiled by market research agency Retail Safari and consultancy PwC shows 64 per cent of holiday budgets remain unspent entering November, even as buyers finalise purchase shortlists weeks earlier. Black Friday alone now captures 55 per cent of holiday shoppers, turning the discount window into an execution phase rather than a discovery channel.

    The Split Between Early Planning and Peak Spending

    Consumer research from Mintel indicates more than six in ten Black Friday shoppers choose their target products before promotional events begin. Shoppers use September and October to compare specifications, check customer reviews and track merchant pricing before committing funds. In Australia, research from the Australian Retailers Association and Roy Morgan showed 29 per cent of consumers started browsing earlier in 2025 than the previous year, while only 8 per cent started later.

    The US-based National Retail Federation recorded an identical baseline, with roughly 40 per cent of consumers starting holiday research before November. Shoppers cite three main drivers: managing household budgets over time, avoiding store congestion, and eliminating late delivery risks.

    Big-Ticket Sales Diverge From Headline Retail Growth

    Official figures mask underlying pressure across discretionary categories. Australian Bureau of Statistics data analyzed by investment research firm MST Marquee placed July retail turnover growth at 6.6 per cent year on year, running above the 4.9 per cent historical average. Food services rose 9.3 per cent and clothing gained 7.1 per cent, but major durable goods operators failed to capture that momentum.

    First-quarter trading updates reflect the divide. Online furniture seller Temple & Webster reported sales down 13 per cent across its first seven weeks, department store operator Myer posted a 4 per cent decline, and Accent Group recorded a 2 per cent like-for-like drop. Electronics chain JB Hi-Fi saw comparable sales slip 1.4 per cent, while its home appliance unit The Good Guys declined 1.7 per cent and furniture retailer Nick Scali tracked flat from July 1.

    Household Wealth Pressures Shorten Brand Lists

    For store operators and suppliers, the divergence means consumers are buying smaller items frequently while delaying expensive, considered purchases until deep discounting begins. Retailers that spend their marketing budgets solely on late November discounts risk losing shoppers who eliminated unfamiliar brands during the October evaluation window. Merchant margins face compounding pressure if price cuts merely settle competition among pre-selected names rather than bringing in new foot traffic.

    The shift follows a broader contraction in gift-buying participation. ARA and Roy Morgan figures showed 68 per cent of Australian adults planned holiday gift purchases last year, down 9 per cent from 2024, while average spend per remaining buyer climbed 7.1 per cent to A$757.

    MST Marquee projects household goods demand will soften further through the fourth quarter as property price weakness and potential interest rate hikes from the Reserve Bank of Australia curb discretionary outlays.

  • Myer turns up the tech scene this Christmas

    Myer turns up the tech scene this Christmas

    Myer once again has launched a technology-fuelled Christmas campaign, with this year’s campaign including a bluetooth-enabled stocking and online hub where Aussie kids can write a letter to Santa, create a wish list (which parents can share with friends and family) and track the whereabouts of Santa on Christmas Eve.

    The “Christmas is where we are” campaign launched on Sunday with a TV spot featuring “Sally”, a girl who is worried how Santa will find her, since her family has decided to go camping over Christmas.

    Myer, together with creative agency Clemenger BBDO, answered that question with its Myer Global Positioning Stocking, a $34.95 bluetooth-enabled stocking that can be paired with a mobile device via the Myer Connect app.

    Once connected, users can access an interactive map where they can create a wish list, which can be shared with friends and family, write a letter to Santa and track Santa’s whereabouts on Christmas Eve.

    The campaign follows Myer’s first foray into tech-fuelled Christmas ads, with its “Naughty or Nice” baubles last year. Customers could connect the $20 baubles via the Myer app and see if they glowed red or green, depending whether they were on Santa’s naughty or nice list.

    The baubles reportedly sold out in 11 days, according to Ad News, and Clemenger BBDO said it would look to use the data gathered through the campaign for re-marketing.

    The launch of 2019 campaign is just the beginning of Myer’s Christmas push, according to chief customer officer Geoff Ikin.

    “You will see over the coming weeks our Christmas campaign come to life – with the launch of our Giftoriums, Santalands and iconic Christmas windows – which positions Myer as the one-stop-shop for Christmas this year,” he said in a statement.

  • Myer revamps homewares offer in the Sydney flagship store

    Myer revamps homewares offer in the Sydney flagship store

    Myer on Friday opened the doors to a refurbished homewares and electronics department in its Sydney CBD store.

    The new floor contains 20 shop-in-shop concepts from leading brands, including Scanpan, Le Creuset, Delonghi, Breville, Riedel, Fissler, Salt & Pepper, Maxwell & Williams, and Coles & Mason, as well as the world’s largest shop-in-shop from Dyson.

    “We are so thrilled with the new homewares department, with it’s modern and easy to navigate shop-in-shop format,” Alison Muir, the general manager of Myer’s Sydney store, said.

    According to Myer’s general manager for home and entertainment, Dean Austin, the floor has the largest choice of homewares in Sydney’s CBD.

    The new offering comes as the department store retailer sheds “unprofitable” brands, such as Apple, which it stopped selling in May, as part of a broader turnaround.

    The department store managed to pull back a modest improvement during FY19, its first year under chief executive John King, despite shifting consumer behavior.

    While total sales fell 3.5 percent to $2.99 billion, and comparable sales fell 2.9 percent, the business managed to reduce its expenses by roughly $33 million over the year in rent and wages.

    This focus on more profitable sales led to a net profit after tax of $33.2 million; 2.2 percent up on the year prior.

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  • Cost-cutting, focus on profitable sales drive ‘modest improvement Myer

    Cost-cutting, focus on profitable sales drive ‘modest improvement Myer

    Myer saw a “modest improvement” in its first full year under CEO and managing director John King’s turnaround plan, despite challenging trading conditions in the second half which tempered some of the department store’s first-half gains.

    Most of the improvement came from reduced costs, primarily rent and wages, rather than an increase in sales, with roughly $33 million cut out of the business over the year ended June 30, 2019.

    Total sales fell 3.5 percent year on year to $2.99 billion in FY19, and comparable-store sales were down 2.9 percent.

    Excluding sales in Apple products, which Myer exited in May, comparable store sales were down 1.3 percent. Both total sales and comparable store sales fell at roughly the same rate as they did in FY18.

    An increased focus on profitable sales, including a shift in the sales mix away from concessions and towards Myer ‘exclusive brands’, contributed to an improvement in operating gross profit margin 38.85 per cent, up 65 basis points year on year. Operating gross profit was $1.2 billion, down 1.9 per cent year on year.

    Excluding implementation costs and individually significant items related to redundancies and lease provisions, Myer posted a 7.2 percent improvement in earnings before interest, tax, depreciation, and amortization.

    Net profit after tax was up 2.2 per cent year on year to $33.2 million.

    King made it clear during an earnings call with analysts and investors that the department store is sticking to the customer-first plan he laid out last September.

    “We will continue to focus on the customer, we’ll continue to deliver against this plan in the best interest of our customers and shareholders,” King said on the call on Thursday.

    “The plan we started is a plan we’re delivering against today, and will be the plan we’ll be delivering against in the coming months.”

    King also announced the appointment of Tony Carr as the company’s new executive general manager of supply chain. Carr was previously head of logistics at ASOS.

  • Myer implementing new payment options in-store

    Myer implementing new payment options in-store

    Department store Myer will be implementing buy now, pay later service Afterpay in-store in 2020, in an effort to incentivise the 2.7 million active Afterpay customers to visit its retail locations.

    “Our customers have responded positively to the Afterpay offering since we launched it online in April 2017,” Myer general manager for financial services Spencer May said.

    “We now look forward to extending provisions of buy now, pay later services for our customers, with both Afterpay and humm in-store from late 2019.”

    The decision comes amid Myer’s customer-first turnaround strategy, in which it seeks to bring customers back in-store by transforming the in-store customer experience, expanding the retailer’s ‘Only at Myer’ offering, and improving its online channel.

    The plan seems to have started off on the right foot, having led to a 3.1 per cent increase in net profit after tax in the first half of FY19 to $41.3 million, according to Myer chief executive John King.

    In-store is a growing segment for Afterpay, accounting for about 20 per cent of total ANZ underlying sales for the 5 months to May 2019, compared to 15 per cent over the first half of FY19.

    Additionally close to a quarter of the service’s new customers are being driven by in-store, rather than online, sales.

    Myer has been contacted for comment.

    According to UBS analyst Ben Gilbert, the impact of implementing buy now, pay later services drives an incremental increase in sales, as customers that did not necessarily have the ability to purchase at that store are now able to.

    However, this growth in sales tends to stabilise after 12 to 18 months.

    “The emergence of buy now, pay later has been a key driver of both traditional and online retail,” Gilbert said.

    “Growth largely reflects a shift to online, with retailers telling us buy now, pay later offers can make up over 50 per cent of online sales.”

    UBS estimates that buy now, pay later providers Afterpay and Zip accounted for approximately 16 per cent of incremental discretionary retail growth in the first half of FY19.

    Gilbert does raise the possibility that these extra sales have been brought forward, creating a risk to profit forecasts as customers buy early.

    “While we have some concerns, we note large retailers have largely cycled this in their online sales, momentum has continued and retail sales are holding up better than feared, with (early) post-election feedback on trade positive,” Gilbert said.

    “As a consequence we are becoming less concerned, and see an opportunity now to potentially try to negotiate better terms on the buy now, pay later options.”

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  • Myer keeps Westfield Belconnen store Open

    Myer keeps Westfield Belconnen store Open

    Myer has announced it will keep its Westfield Belconnen, ACT store open, after stating in 2017 that it would close this year, due to a new lease agreement with Scentre Group.

    The agreement will see the stores’ scope narrowed, dropping from 3 floors to 2, over 12,000sqm of retail space and will be refurbished with the aim of creating a stronger retail experience and attracting a number of new and exclusive brands.

    “This is great news for our loyal customers, team members and, importantly, for the local team members,” Myer chief executive John King said in a statement.

    “This is an example of Myer’s customer-first plan in action, where we are looking to work collaboratively and constructively with landlords to reduce space, improve our stores and, most importantly, to enhance our range and brands for our customers.”

    The customer-first strategy, as put forward by King last year as a way to turn around the department store’s fortunes, involves three key priorities: transforming the in-store experience for customers, expanding the ‘Only at Myer’ range of brands, and improving the business’ online offering.

    The strategy proved to be profitable for the business during the first half of FY19, with Myer unveiling a 3.1 percent growth in net profit despite sales falling 2.8 percent, which King attributed to a move away from discounting and an increased focus on improving store profitability.

    The department store notes that the refurbishment of its Westfield Belconnen store is the first announcement through this new strategy regarding store direction, with more to come, and demonstrates the strong partnership it shares with Scentre Group.

    “Myer offers an important range of products and services that our customers want and expect and refurbishment of the Belconnen store will be welcomed by all,” Scentre Group chief executive Peter Allen said.

    “Myer’s reduced floorspace will allow us to introduce other retail partners to Westfield Belconnen which will further enhance the overall customer experience at the center.”

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  • Myer axes 50 management staff and fresh marketing lead

    Myer axes 50 management staff and fresh marketing lead

    Myer has cut a further 50 positions from its store management and store support team, including group general manager of marketing Andrew Egan. The cuts are the second round of large scale lay-offs for the department store in the last eight months, with over 30 executive positions cut last August, in order to reduce costs and barriers between the business and its customers – bringing the total number of executives lost within the last year in the realm of 80.

    “We have to place the customer first, in every decision we make and every action we take,” a Myer spokesperson said.

    “From doing a thorough review of our entire store management structure and a further review of the store support office… as a result of this, a number of administrative and management roles will be leaving the business to align our structure more closely with our customers.”

    No customer facing team members have been affected by the cuts.

    According to the spokesperson, this will enable the business to operate in a more efficient manner, improving the financial performance and shareholder value delivered.

    Myer recently posted a rise in net profit for the first half FY19, increasing 3.1 per cent to $41.3 million, signalling that the brand’s customer-first turnaround strategy has some legs.

    The retailer improved store layouts over the half-year, and launched the ‘My Store’ marketing campaign, which chief executive John King said had been received well by customers.

    Despite this, Egan, who led the launch of the ‘My Store’ campaign, as well as the department store’s recent Christmas campaign, has been let go in this recent round of lay-offs.

    “We thank Andrew for his contribution to Myer and particularly to our marketing and advertising team,” the spokesperson said. “We wish him all the best for the future.”

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  • Promising signs of change at Myer

    Promising signs of change at Myer

    Myer’s move to reduce discounting and cut operating costs, while focusing on online sales and exclusive brands, had a positive impact on earnings in the first half of FY19, driving a 3.1 per cent increase in NPAT and 99bps improvement in gross margin. But some remain sceptical that these changes will be enough to drive long-term growth.

    “Despite a better-than-expected result [in the half], the long-term outlook for Myer remains challenging,” Bryan Raymond, Citi analyst for retail and gaming, said in a report released to investors on Wednesday evening.

    Further cuts to the cost of doing business – which Myer achieved primarily through ‘rostering efficiencies’, essentially fewer staff hours, in the first half – could negatively impact like-for-like sales going forward, Raymond said.

    The reduction in discounting could also hamper like-for-like sales growth, especially as the timing of state and federal elections this year is expected to dampen consumer sentiment.

    In a call to investors on Wednesday, Myer CEO John King said the retailer had removed four weeks of discounting from its calendar during the first half and plans to do the same in the second half, which he acknowledged would result in a “lumpy” topline for the year. But he said this was necessary to return the business to profitable growth.

    While the reduction in discounting has led to an improvement of 99bps in Myer’s gross profit margin for the half, Raymond warned the uptick could ease, if Myer’s rival David Jones starts discounting to clear excess stock. Worryingly, Raymond noted that David Jones’ inventory per sqm has increased 26 per cent over the past two years.

    At the same time, however, many of the ‘Customer First’ changes King outlined on Wednesday were implemented just five months ago, and their full impact won’t be measured or felt for some time.

    For instance, King said the company is in the process of moving online order fulfilment from back-of-house in department stores to a centralised distribution centre, which he said would allow the retailer to increase the range of items it sells online, improve order fulfilment speed and increase its selling area in stores. This project is not expected to be completed until next year.

    Another significant change that is still in progress is the reduction of physical floor space across the network. This will see Myer hand back entire floors in some stores to landlords, and shrink certain categories and expand others. King on Wednesday said the shape of the business will change as it reduces its physical selling area and rapidly expands a central online business.

    King expects to have more information about which stores will be downsized or rationalised in September.

  • Customer-first strategy turns out profitable for Myer

    Customer-first strategy turns out profitable for Myer

    Myer CEO John King’s turnaround plan passed its first real test on Wednesday when the retailer reported a 3.1 per cent year-on-year increase in net profit after tax in the first half of FY19 to $41.3 million.

    While total sales fell 2.8 per cent to $1.67 billion and like-for-like sales fell 2.3 per cent in the half, King told investors he was not concerned, since the company has stopped chasing sales growth for the sake of it and is focused on increasing store profitability and growing online moving forward.

    Online sales were up 18.6 per cent in the half to $151.2 million, buoyed by a strong Q2, in which Myer did over $10 million in online sales over Cyber Weekend and had its biggest online sales day ever on Boxing Day.

    Operating gross profit margin improved 99bps to 38.5 per cent in the half, thanks to a renewed focus on exclusive brands. The company revealed that it is in the process of introducing more than 20 exclusive-to-Myer brands, most of which are international brands.

    The department store noted a 1.3 per cent improvement in its cost of doing business in the half, which it attributed in part to the rollout of a new workforce management system, which has improved its ability to roster employees to meet customer demand.

    EBITDA improved 4.9 per cent to $113.6 million.

    “This result demonstrates the positive customer response to a number of initiatives from our Customer First Plan, particularly during the all-important Christmas and Myer sale periods,” King said in a statement on Wednesday.

    The turnaround plan, which King announced last September, is based on three key priorities: transforming the customer experience in-store, expanding the company’s ‘Only at Myer’ brands and categories and offering value for money and improving Myer’s online offering.

    The retailer implemented a number of customer-centric initiatives in the half, including improving store layouts and localising merchandise in 23 stores in the network, and relaunching Myer’s ‘MyStore’ campaign, which King said has been well received by customers.

    Myer also launched a new website in October, which King said performed well during the major online shopping events in the half. The retailer is now looking to increase the number of products it offers online, which will enable it to reduce its selling area in certain centres, and to move the fulfilment of online orders from stores to a centralised distribution centre.

    In a call to investors on Wednesday, King said there is still a lot of room to cut costs and improve profitability by reducing the size of certain bricks-and-mortar stores in the network and improving the range and service in stores.

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