Retail News CRM

Tag: Octopus

  • Octopus’ retail management solutions now implemented in Asus stores across China

    Octopus’ retail management solutions now implemented in Asus stores across China

    Octopus Retail Management (Octopus), the retail technology provider used by leading businesses to make retail smart and personal, today announced that its cutting-edge point-of-sale (POS) suite of solutions has been successfully implemented in Asus locations across China.

    Octopus’ solutions have been rolled out for Asus stores across 16 cities in China — including Beijing, Shanghai, Guangzhou, Shenzhen and Hangzhou, among others — creating a connected infrastructure and eliminating the complexity of managing its network of stores. Octopus’ smart retail technology gives Asus real-time visibility over the cloud to monitor sales, run promotions and manage inventory more efficiently.

    Importantly, Octopus’ customizable solutions have been integrated with the Alibaba iStore system, including Customer Relationship Management (CRM) integration and payment integration.  This seamless integration allows Asus to drive omnichannel sales and enhance the customer experience both in store and online.

    “The retail space is transforming rapidly. We wanted a retail software solution that would integrate with Alibaba CRM and allow seamless promotions and inventory management across our network of stores in China. Partnering with Octopus will enable us to achieve that and deliver an enhanced shopping experience for our customers,” said Wu Rui, Project Director at Asus.

    “We are proud to be selected by Asus to deliver our software solutions to drive their retail business forward,” said Ong Whee Shiong, Managing Director of Octopus. “More than ever, customers expect retailers to provide a personalized and seamless shopping experience across all channels. Octopus’ smart retail technology will enable Asus to manage their store network across China to enhance their business productivity and drive store experiences that exceed their customers’ expectations.”

    Lees ook:

  • Octopus inks partnership with JD.com providing retail innovations

    Octopus inks partnership with JD.com providing retail innovations

    Octopus Retail Management (Octopus), a Singapore-based company and a pioneer in offering a holistic suite of retail management solutions, today announced that it has partnered with JD.com for its cutting-edge Point of Sales (POS) suite of solutions which has benefitted a variety of businesses spanning the retail, F&B and ecommerce sectors.

    With Octopus’ partnership with China’s largest retailer, JD.com, Octopus will be the first B2B software provider for the retail industry and will have access to more than 300 million active customers that shop on JD.com. This strategic alliance is in light of Octopus’ vision to digitally transform the retail industry.

    Octopus is a Cloud-Based Retail Management Company that offers a comprehensive Point of Sale solution to brick and mortar SMEs. With a presence across 7 countries — Singapore, Malaysia, Philippines, China, Sri Lanka, Indonesia and the USA, Octopus generates around $2 billion of GMV on their platform from over 20,000 retail points across 3000 customers.

    Ong Whee Shiong, Founder and Managing Director, Octopus said, “The digital age has thrown several challenges at businesses today. It has become critical for retailers to have an efficient retail management system to enhance their business productivity. Our products aim to empower the retailers to embrace digitalisation and streamline their online business.”

    The company’s cloud-based retail management solution helps firms to leverage social media interactions to curate personalised offerings based on consumer’s shopping and dining behaviours. The solutions can also synchronise inventory, support customer promotions, and offer loyalty points to add more value propositions to their customers. The solutions also allow its customers to onboard a mobile platform through its cloud offering. This enables real-time visibility over the network to monitor sales, the performance of staff, and inventory which leads to efficiency and better decision-making.

    According to an article citing joint research by Google and Temasek in 2017, more than half of Southeast Asia’s population is a millennial and of that, 70 per cent are under the age of 40. The retail space per capita remains low, indicating limited access to offline stores and products. Whilst the report shows that consumers in the region show the interest and willingness to shop online, there have been emerging trends focussing on omnichannel and online-to-offline solutions.

    “We believe online and offline need to go hand in hand today. Through our integrated solutions, our clients are able to offer their customers enhanced seamless shopping experience and create more value,” he added.

    Lees ook:

  • Hong Kong’s Octopus Cards launches Octopus App

    Hong Kong’s Octopus Cards launches Octopus App

    Hong Kong’s Octopus Cards has launched a new mobile app designed to let customers manage their Octopus cards and Octopus O! ePay accounts via a single location.

    The new Octopus App can display card balances and transaction histories viewable through NFC-enabled Android smartphones, or iOS devices paired up with an Octopus Mobile Reader.

    The app’s O! EPay function supports peer-to-peer payment and fund transfer between O! ePay, designated bank accounts, registered Octopus cards and Octopus Mobile SIMs.

    In addition, Octopus App supports online payments, including shopping, e-ticketing bill payments and donations with charity, as well as offers and eCoupons from merchant partners.

    Customers using the previous Octopus branded app will be able to upgrade to the new app and retain all their current information, eliminating the need to re-register. New users can download the app from the Apple App Store or Google Play and sign up with their email addresses and mobile numbers.

    “The all-new Octopus App further demonstrates our commitment to making everyday life easier,” Octopus Cards CEO Sunny Cheung said.

    “We are also very pleased to bring in major business partners like TurboJET and China Mobile to serve customers’ payment needs through our new Octopus App – thus maximising the ‘one card, one app’ customer benefit.”

    He said the company plans to continue introducing innovations in its mobile payment services, such as QR code payment, to improve the customer experience.

    Lees ook:

  • Hong Kong Issues First Licenses For Stored Value Facilities

    Hong Kong Issues First Licenses For Stored Value Facilities

    Though its population of 7.5 million is equal to that of a mid-size mainland Chinese city like Hangzhou, Hong Kong makes up for lack of people with strength in its financial markets. And news today that the Hong Kong Monetary Authority has issued stored value facilities licences is big news.

    HKMA has granted stored value facilities licenses to five companies under the Payment Systems and Stored Value Facilities Ordinance: Alipay, Octopus, TNG, Money Data, and HKT Payment. Octopus’ license is effective November 13, 2016, but the other firms have effective licenses from today, August 25.

    “The grant of the first batch of licenses for SVF issuers is turning a new page in the retail payment development in Hong Kong,” Norman Chan, CEO of HKMA.

    The Ordinance commenced operation on November 13, 2015. Under the Ordinance, the HKMA is empowered to implement a mandatory licensing system for multi-purpose stored value facilities and perform relevant supervision and enforcement functions.

    A one-year period is allowed for existing issuers of stored value facilities or new market operators to apply for stored value facilities licenses from the HKMA.