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Tag: Ooredoo

  • Ooredoo Unveils Cutting-Edge Cybersecurity Solutions to Enhance Global Market Protection

    Ooredoo Unveils Cutting-Edge Cybersecurity Solutions to Enhance Global Market Protection

    Ooredoo Group is stepping up to tackle the multifaceted challenges of cybersecurity, launching advanced services across its varied markets in collaboration with Innovatix Systems, a software development powerhouse. This initiative aims to fortify customers’ digital assets by incorporating robust security measures from the very beginning, offering a proactive approach to counter the escalating threats in the cyber landscape.

    Seamless Security for the Digital Age

    Operating throughout the Middle East, North Africa, and Southeast Asia, Ooredoo has strategically partnered with Innovatix to provide continuous protection via a suite of critical security platforms. Their offering encompasses managed security services, a 24/7 security operations center (SOC), as well as sophisticated endpoint detection and response (EDR) and extended detection and response (XDR) solutions. Notably, these services promise flexibility through vendor-agnostic support, ensuring real-time monitoring and effective incident management.

    Leading the Charge in Cybersecurity

    Najib Khan, Group Chief Business Services Officer, emphasized the importance of synchronizing security with technological progress. “It is critical that security keeps pace with innovation. With Innovatix, we are extending world-class cybersecurity services to millions of users across multiple countries—multilingual, scalable, and localized—giving our customers the confidence to innovate securely,” he stated.

    A Fortress Against Digital Threats

    Innovatix’s Chief Executive, Ahmed Al Mannai, echoed this sentiment, noting that their combined capabilities allow them to deliver defense-grade cybersecurity solutions that adhere to the highest international standards while being tailored to local market needs. “Together with Ooredoo, we are ensuring that businesses and individuals can operate with confidence,” he added, underlining the importance of collaboration in the face of rising cyber vulnerabilities.

    The new services are already operational in Qatar, Tunisia, Kuwait, and the Maldives, with plans to expand further across Ooredoo’s operating territories by the end of 2025. Of note, the offering is available in Arabic, English, and French, cleverly ensuring consistency for users from Algeria to the Maldives without missing a beat.

    Ooredoo’s initiative underscores a commitment to delivering proactive, scalable, and market-responsive protection designed to keep pace with increasingly sophisticated cyber threats. As they say in the tech world, a good defense might just be the best offense—especially in a digital landscape as dynamic as today’s.

    Questions & Answers

    How does Ooredoo’s partnership with Innovatix enhance cybersecurity offerings?
    The collaboration allows Ooredoo to deliver comprehensive cybersecurity services that are multilingual, scalable, and localized, thereby meeting the unique needs of diverse markets.

    What specific cybersecurity services are included in Ooredoo’s new offering?
    The services include managed security services, a 24/7 security operations center, endpoint detection and response, and extended detection and response solutions.

    When does Ooredoo plan to roll out these services across all operating companies?
    Ooredoo aims to extend these advanced cybersecurity services across all its operating companies by the end of 2025.

  • Ooredoo Qatar Chief Strategy Officer Shortlisted for Award Alongside Just 24 Leading Female Executives

    Ooredoo Qatar Chief Strategy Officer Shortlisted for Award Alongside Just 24 Leading Female Executives

    Munera Al-Dosari, Chief Strategy Officer (CSO) of Ooredoo Qatar, today joins an exclusive group of women shortlisted for the prestigious WeQual EMEA 2020 Awards.

    The Ooredoo CSO is one of just 24 world-class female executives nominated for the shortlist in the WeQual EMEA awards, which recognise and celebrate potential C-suite leaders. The nomination is based on the WeQual organisers finding successful senior women who are one level below C-suite. Each of the 24 finalists was assessed against seven criteria: Leadership, Cognitive Ability, Integrity, Drive & Resilience, Equality, Knowledge of the Business and Personal Development.

    Sabah Rabiah Al-Kuwari – Director PR at Ooredoo – said: “Congratulations to my colleague and CSO Munera Al-Dosari on being named as a finalist for WeQual EMEA 2020. This is a tremendous achievement and we welcome the way her existing industry recognition and reputation is beginning to reach a global audience.”

    Munera Al-Dosari – Ooredoo Qatar CSO – said: “I am proud to be shortlisted for one of these awards, among the first to target women at this level. As well as connecting me to like-minded female executives, it builds awareness of both Ooredoo and of this group of talented people from across the business world.”

    The WeQual Awards were founded by CEO Katie Litchfield in order to augment representation of women in leadership roles within the world’s biggest businesses, in response to her perception of a lack of diversity and equality in such roles and organisations.

    Al-Dosari joins a senior group of 24 executives who will become members of the WeQual Club, alongside an existing cohort of 72 senior FTSE and Fortune 500 female executives. A quarter of the winners of previous UK and US WeQual Awards have since been promoted to the executive committees of FTSE and Fortune 500 companies.

    After the assessment of all candidates, eight executive interviewers will hold 30-minuteinterviews with the three finalists in their category before each choosing a category winner.

    The winners will be announced in December 2020.

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  • Ooredoo Plans To Exit Myanmar

    Ooredoo Plans To Exit Myanmar

    Qatari telecoms giant Ooredoo is considering selling its Myanmar unit, a source with knowledge of the matter told Reuters, following the exit of Norwegian carrier, Telenor, in March this year.

    Ooredoo is now the only foreign telecoms service provider operating in Myanmar amid the increasing pressure on the local industry, the result of the military coup launched in February 2021.

    According to sources cited by Reuters, Ooredoo has notified the local regulator, Myanmar’s Posts and Telecommunications Department (PTD), of its plans to sell its Myanmar unit for an undisclosed amount.

    One insider also told Reuters that potentially interested investors could include local conglomerate Young Investment Group, Singapore-headquartered network infrastructure operator Campana Group, and telecoms company SkyNet.

    No final decision has yet been made regarding the potential buyers.

    Reuters said the Doha-based telecom firm did not immediately respond to its emailed inquiry. The news agency also said it tried to reach the interested investors, but no immediate comment has been given.

    The departure of Telenor earlier this year took place after Reuters last year reported that the PTD has issued a directive, which bans senior foreign executives of major telecommunications firms from leaving Myanmar without permission. After this ban, the junta then released a second order instructing telecoms firms to fully implement an intercept surveillance technology, enabling authorities to monitor various communication channels.

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  • Ooredoo Group Returns to Mobile World Congress 2022 as Telecoms Industry Continues Progress in Post-Pandemic New Normal

    Ooredoo Group Returns to Mobile World Congress 2022 as Telecoms Industry Continues Progress in Post-Pandemic New Normal

    Ooredoo, one of the world’s leading providers of ICT and a 5G pioneer, is to return to Mobile World Congress 2022 as the event resumes at the end of February.

    The key themes for this year’s event are 5G Connect, Advancing AI, Cloud Net, FinTech, Internet of Everything and Tech Horizon. In line with these themes, Ooredoo will update the industry on the many exciting developments it has been working on since the last edition of MWC, and will share exciting news of its latest partnerships, products and solutions.

    One such partnership is with FIFA, with Ooredoo Qatar being selected by the sports giant and the Supreme Committee for Delivery and Legacy to provide a global network connecting Doha with various points of presence in Europe and Asia. The telco leader will explain how it is to build a dedicated multi-100Gig network that will offer broadcasters the quality and resiliency required for broadcast-grade video production, with media rights licensees being offered optimised resilient media solutions.

    Ooredoo Qatar will also share details of a groundbreaking solution, developed in partnership with technology giants Ericsson and Nokia, that will revolutionise connectivity for customers in the oil and gas industry. Having identified that such customers needed to replace older technology with a solution that facilitated connectivity in remote, challenging locations such as those offshore, Ooredoo and its partners developed a dedicated LTE network that would provide high-availability voice and data services to support oil and gas applications and operations in such remote locations beyond the normal fixed and mobile network footprint.

    In addition, the company will update the telecoms industry on its exciting venture into eSports, sharing details on its own eSports brand, Ooredoo Nation – Gamers’ Land. Recent developments include the launch of gaming Add-ons for postpaid plans; the launch of Channel 0, a dedicated gaming channel on Ooredoo tv; the latest Ooredoo Arena tournaments; and the signing of a partnership with Dell Technologies to provide sponsorship that will contribute to the eSports scene in Qatar and the region.

    Aziz Aluthman Fakhroo, Managing Director and CEO, Ooredoo Group, said: “We are delighted to once again be participating in Mobile World Congress, the most important international event in our industry. As a pioneer in 5G, with a strategic commitment to investment in innovation and technology, we have several exciting developments to announce at the event, in line with the key themes. We look forward to sharing our experience and expertise, and to discovering news from our peers and the industry.”

  • Ooredoo appoints new key executives

    Ooredoo appoints new key executives

    Ooredoo announced the appointment of Ahmad Al-Neama as group regional CEO, Bilal Kazmi as group chief commercial officer, and Eyas Assaf as executive director, performance management effective 1 January 2022.

    Ahmad Al-Neama has been with Ooredoo for almost two decades, taking up senior roles, most recently as the CEO of Indosat Ooredoo where he excelled and scored many major achievements for the company. Ahmad’s most notable accomplishments include spearheading Indosat Ooredoo’s business turnaround and signing strategic partnerships with global technology leaders and international organizations. Most importantly, he was behind the company’s sale and leaseback agreement for more than 4,200 telecommunications towers – one of the largest deals of its kind in Asia – and he has seen the launch and roll-out of 5G in Indonesia.

    Ahmad has also led the landmark deal with CK Hutchison that resulted in the merger of the two entities, creating Indonesia’s second-largest mobile telecoms company. He brings a wealth of experience gained over a variety of leadership roles within the company.In his new role as group regional CEO, Ahmad will be responsible for the P&L of six markets, including Indonesia, Algeria, Tunisia, Palestine, Myanmar, and Maldives, setting priorities to drive sustainable growth across key operations.

    Bilal Kazmi was acting group chief commercial officer since July 2021 and has over 25 years of international experience in leadership roles, including P&L accountability across the commercial value chain for a USD1 billion turnover company. He has a strong track record of leading a wide range of commercial functions in the telco arena, such as sales and distribution, customer care, new product development, international business, and the implementation of complex telecoms projects like digital transformation and large-scale structural changes.

    As group chief commercial officer, Bilal will drive Ooredoo’s commercial transformation to accelerate growth across key areas such as customer centricity, sales & distribution and digital leadership.

    Eyas Assaf has rejoined Ooredoo Group, being appointed as executive director, performance management at Ooredoo Group Finance. Prior to this, he was Indosat Ooredoo’s CFO, a key member of the management team responsible for delivering outstanding business performance as well as the merger with CK Hutchison.

    Aziz Aluthman Fakhroo, Managing Director, Ooredoo Group, said: “I am delighted to announce the appointment of three of our stellar colleagues to lead the next phase of our company’s success, along with the larger Ooredoo Group team. This is part of our strategy to invest in our greatest talents, as we move forward with our business transformation plan to create a faster, more agile, more inspiring company.”

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  • Ooredoo Group and CK Hutchison poised for US$6 billion telecom merger

    Ooredoo Group and CK Hutchison poised for US$6 billion telecom merger

    Ooredoo and CK Hutchison announced the signing of definitive transaction agreements for the proposed merger of their respective telecommunications businesses in Indonesia, PT Indosat Tbk (Indosat Ooredoo) and PT Hutchison 3 Indonesia (H3I). The merged company will be named PT Indosat Ooredoo Hutchison Tbk (Indosat Ooredoo Hutchison).

    The merger of Indosat Ooredoo and H3I will bring together two highly complementary businesses to create a larger, commercially stronger and more competitive world-class digital telecoms and internet company, well placed to deliver more value for all shareholders, customers and for Indonesia.

    Indosat Ooredoo Hutchison will be well-positioned to accelerate Indonesia’s economic growth and transformation into a digital society. It will be the second-largest mobile telecoms company in the country, with an estimated annual revenue of approximately US$3 billion.

    The combined company will have the scale, financial strength, and expertise to compete more effectively. Combining the highly complementary assets and products of Indosat Ooredoo and H3I will drive innovation and network improvements that will enable the delivery of outstanding digital services, as well as a broader product offering, to customers across Indonesia.

    Indosat Ooredoo and H3I own highly complementary infrastructure and the combination of these assets will also enable the merged company to benefit from cost and CAPEX synergies and provide accretive returns to all stakeholders. Annual run-rate pre-tax synergies of approximately US$300-400mm are expected to be realized over 3-5 years.

    In addition, Indosat Ooredoo Hutchison will be able to leverage the experience and expertise of Ooredoo Group and CK Hutchison in networks, technologies, products and services, and benefit from their multinational operations spanning major markets in Europe, the Middle East, North Africa, and Asia Pacific. The merged company will also benefit from their combined strength and economies of scale in functions such as procurement.

    Following the merger, the Indonesian mobile market is expected to retain a healthy level of competition, attractive to long-term investment across the industry.

    Ooredoo Group currently has a controlling 65.0% shareholding in Indosat Ooredoo through Ooredoo Asia, a wholly-owned holding company. The merger of Indosat and H3I will result in CK Hutchison receiving newly issued shares in Indosat Ooredoo amounting to 21.8% and PT Tiga Telekomunikasi Indonesia amounting to 10.8% of the merged Indosat Ooredoo Hutchison business.

    Concurrent with the merger, CK Hutchison will acquire a 50% shareholding in Ooredoo Asia by exchanging its 21.8% shareholdings in Indosat Ooredoo Hutchison for a 33.3% stake in Ooredoo Asia, and will acquire an additional 16.7% stake from Ooredoo Group for a cash consideration of US$387 million. Following the above transactions, the parties will each own 50.0% of Ooredoo Asia, to be renamed Ooredoo Hutchison Asia, which will retain a controlling 65.6% ownership stake in the merged company.

    Upon closing of the transactions, Indosat Ooredoo Hutchison will be jointly controlled by Ooredoo Group and CK Hutchison. It will remain listed on the Indonesian Stock Exchange, with the Government of Indonesia retaining a 9.6% shareholding, PT Tiga Telekomunikasi Indonesia holding a 10.8% shareholding, and other public shareholders holding approximately 14.0%.

    Subject to necessary Indosat Ooredoo shareholder approvals, the parties have agreed to nominate Vikram Sinha as CEO and Nicky Lee as CFO of Indosat Ooredoo Hutchison. Ahmad Al-Neama will remain President Director and CEO of Indosat Ooredoo and Cliff Woo will remain as CEO of H3I until completion of the merger. Upon completion, Ahmad Al-Neama and Cliff Woo will join the Board of Commissioners of the merged company, subject to the necessary Indosat Ooredoo approvals.

    The parties are committed to prioritizing employee welfare during the integration process in adherence with applicable laws and aligned with future business growth opportunities. The combined company is expected to create exciting growth opportunities for employees, as part of a larger, financially stronger, more competitive and innovative technology company.

    Aziz Aluthman Fakhroo, Managing Director of Ooredoo Group, said: “This agreement is a significant step towards our shared vision of creating outstanding value for our customers and shareholders by bringing together two of Indonesia’s leading telecoms brands to create a stronger number two player in Indonesia, backed by two highly committed partners in Ooredoo Group and CK Hutchison. With this agreement in place, we can now turn our attention to closing the transaction and then working closely with CK Hutchison to leverage the combined expertise of our respective global telecoms groups to build a world-class digital telco for Indonesia.

    This merged company will deliver significant value and benefits for all stakeholders including Indosat Ooredoo and Ooredoo Group shareholders, for customers, employees and Indonesia. Through economies of scale and the realization of synergies between these highly complementary businesses, the merged company will be well placed to deliver a higher return on investment for all shareholders and build on the outstanding growth momentum already achieved by Indosat Ooredoo. Importantly, the merger will create a company with the strength and scale to accelerate Indonesia’s digital transformation and improve network performance and customer experience across the country.

    Canning Fok, Group Co-Managing Director of CK Hutchison Holdings Limited, said: “This is a great opportunity to create a stronger and more innovative telco player in Indonesia and will be an accretive transaction for shareholders and other stakeholders alike. Indosat Ooredoo Hutchison will have a critical mass that will enable it to drive network expansion and improvements that will support the Government’s digital agenda and benefit customers and Indonesia as a whole.”

    “With greater scale, expanded spectrum, and a more efficient cost structure, Indosat Ooredoo Hutchison will also be better positioned to extend the rollout of its network and enhance service quality and speed. CK Hutchison invests in and operates telecom businesses in 12 markets around the world, many of which have successfully rolled out 5G networks, and we look forward to expanding innovative 5G services in Indonesia when the time is right.”

    H.E. Sheikh Faisal Bin Thani Al Thani, Chairman of the Board of Directors at Ooredoo Group, concluded: “This merger is a landmark deal for Asia and for Ooredoo Group. It furthers our strategy to drive more value from our portfolio and accelerate digitalization across our global footprint. I look forward to a long and successful partnership with CK Hutchison and to working together to build Indosat Ooredoo Hutchison into a digital champion for Indonesia.”

    Completion of the transaction will be subject to the approval of Ooredoo Group, CK Hutchison, Indosat Ooredoo shareholders, regulatory approvals and other customary terms and conditions. Assuming all approvals are received, the proposed combination is expected to be completed by the end of 2021.

    JP Morgan is acting as exclusive financial advisor to Ooredoo Group. Goldman Sachs & Co. and HSBC are acting as joint financial advisors to CK Hutchison. Barclays is acting as financial advisor to Indosat Ooredoo.

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  • Comviva’s customer value management platform drives breakthrough growth for Indosat Ooredoo

    Comviva’s customer value management platform drives breakthrough growth for Indosat Ooredoo

    Fueled by an intensely competitive operating environment in Indonesia’s mobile sector, Indosat Ooredoo partnered with Comviva in delivering a front-to-end real-time marketing management platform, as well as subscribers’ loyalty and rewards program to yield increased customer retention and revenue within months from implementation.

    In a country where 98% of mobile phone users fall back on prepaid subscriptions, telecommunications operators in Indonesia’s competitive mobile market face the gargantuan challenge of retaining customers. In a heterogeneous market already characterized by low loyalty and high churn rates, matters are made worst when high costs deter telecommunications operators from reaching out to and acquiring new subscribers in under-served populations in far-flung areas.Indosat Ooredoo taps on Comviva’s expertise in innovation-driven growth marketing

    It is costlier to replace churned customers than retaining them. Amid intense competition and dismal financials, Indosat Ooredoo recognized that the path to profitable growth is an improved customer value management (CVM) platform that manages customer lifecycle holistically to uncover customer insights and drive meaningful engagements.

    Having collaborated on other deployments with much success, Indosat appointed Comviva, a global leader in mobile solutions for telecommunication operators, as a strategic partner to spearhead its Big Data CVM 2.0 program in April 2019.

    Aimed at improving customer lifetime value to achieve incremental revenue, Comviva developed a three year digital roadmap with front-to-end digital strategies. The suite of solutions spans different stages from implementing, operating, optimizing and providing timely, in-depth post-implementation analysis to transforming customer experiences critical to the success of the program.

    Overcoming key challenges with technology

    Before partnering with Comviva, Indosat Ooredoo was missing out on opportunities to influence customers’ micro-moments at critical junctures in the customer journey. To maximize the value of individual customers and micro-moments of interactions, Comviva’s first step was adding real-time capabilities to the operator’s CVM platform.

    A machine learning (ML), real-time interaction management platform, Comviva’s MobiLytixTM Real Time Marketing capitalizes on actionable analytics to steer CVM excellence. It integrates data across multiple sources to build intelligence and act on real-time events to orchestrate engagements with customers.

    Adding complexity to critical decision-making was the lack of federated data across Indosat Ooredoo’s various departments. To get to the root of this problem, Comviva developed a big data Hadoop-based centralized management system that effectively captures over 800 attributes about Indosat Ooredoo’s prepaid and post-paid subscribers to create a single view of its subscribers. This system brings focus to descriptive, predictive and prescriptive attributes of subscribers to serve as a unified customer data system accessible to the operator’s campaign management, business and applications teams.

    Comviva also identified the absence of a pervasive artificial intelligence (AI) technology to measure campaign effectiveness as another shortfall. To this end, Comviva developed models founded on AI and ML to accurately predict customers’ behaviors.

    Finally, Indosat introduced imPoin, a loyalty and rewards program to extend instant gratification to loyal customers and reward loyal customers preferentially. Powered by Comiva’s MobiLytixTM Loyalty and Rewards Platform, this program allows Indosat Ooredoo to predict customer engagement activities and positively influence customer behavior through reward-based engagements. To yield the best outcomes, a framework was developed to measure, monitor, and optimize the program.

    Comprising a 4-tier membership model – namely Red, Silver, Gold and Platinum, with Platinum being the highest tier – better benefits are rolled out for higher tiers. Members are motivated to earn benefits for all their engagements, which can be accumulated and redeemed via the myIM3 mobile app. Members can look forward to receiving a mix of lifestyle and experiential rewards such as fuel, shopping, dining as well as gaming vouchers.  

  • Ooredoo Group Announces USD750 million Deal for Sale of More Than 4,200 Telecoms Towers in Indonesia

    Ooredoo Group Announces USD750 million Deal for Sale of More Than 4,200 Telecoms Towers in Indonesia

    Ooredoo  today announced that its Indonesian operating company, PT Indosat Tbk. (“Indosat Ooredoo”), has signed a sale and leaseback agreement with PT EPID Menara AssetCo (“Edge Point Indonesia”) for more than 4,200 telecommunications towers.

    PT EPID Menara AssetCo is an Indonesian subsidiary of Edge Point Singapore, which is wholly owned by Digital Colony, a leading global digital infrastructure investor with extensive experience owning and operating cellular towers.

    Indosat Ooredoo has agreed to sell this portfolio of towers in a transaction valued at USD 750 million, including a supplementary offer, making it one of the largest deals of its kind in Asia. The sale will unlock capital to create value for shareholders and continue to build Indosat Ooredoo’s strong growth momentum through improvements to network performance and the launch of innovative new digital solutions to enhance the customer experience.

    The sale is part of Ooredoo Group’s strategy to move to a more efficient and flexible asset light model and unlock the trapped value of its infrastructure portfolio. Prior to this deal, Ooredoo had a global portfolio of approximately 27,000 owned towers, representing an infrastructure portfolio of significant value for the Group. Monetising these assets to create more value for both shareholders and customers is a key focus of Ooredoo’s current strategy.

    Aziz Aluthman Fakhroo, Managing Director of Ooredoo Group, said: “Congratulations to Indosat Ooredoo on this sale and leaseback agreement with Edge Point Indonesia, which aligns perfectly with our new strategy and its focus on creating more value for shareholders and customers. This strategy incorporates a shift towards an asset-light model that will help us unlock significant capital and enable us to focus on our core mission of delivering outstanding digital and enterprise services to our customer base. I extend our gratitude to the Government of Indonesia for its progressive policies that leave a positive impact on the industry, its operators and its people.”

    Edge Point Indonesia was declared the winning bidder of a competitive tender process conducted by Indosat Ooredoo. The transaction is expected to close in Q2 2021 subject to customary conditions, including shareholder approval by Indosat Ooredoo at an EGM, which is planned to be held on May 6th. Indosat Ooredoo will lease back space on the towers for a period of 10-years to meet its ongoing requirements.

    President Director and Chief Executive Officer of Indosat Ooredoo, Ahmad Al Neama, added: “I am delighted that Indosat Ooredoo has agreed this deal, which furthers our strategy to create more value from our infrastructure assets. The deal marks the third and final sale of assets from our high-quality tower portfolio and continues our transition into a leading digital telecoms company. We are confident the leaseback agreement, with its attractive terms, will continue to meet our ongoing tower needs, while the capital that we have unlocked will provide further fuel to power our growth momentum. Indosat Ooredoo and Edge Point Indonesia will work closely together going forward and build a strong and long-lasting strategic partnership.”

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  • Indosat Ooredoo partners Play2Pay to boost mobile gamification experience

    Indosat Ooredoo partners Play2Pay to boost mobile gamification experience

    Indosat Ooredoo and Play2Pay, Inc. have entered a partnership to launch Adsgift, a platform that provides a unique, exciting, and personalized gamification experience for its users. Adsgift enables users to find out about the latest trends in the market, gets the latest updates on content and games, and provides an opportunity for users to gain various attractive rewards.

    This partnership is in line with Indosat Ooredoo’s efforts to become Indonesia’s leading digital telecommunications company that supports the digital economy, enabling producers and customers to gain more digitization benefits through platforms provided.

    Ritesh Kumar Singh, Chief Commercial Officer of Indosat Ooredoo, said, “Indosat Ooredoo is committed to providing the best digital experience for users and offering products that have an added value. We understand that customers face challenges of going outside due to this pandemic, but they can still be productive by utilizing digital technology. Therefore, through Adsgift, we hope that people can get an added value through mobile gamification experience.”

    Adsgift combines personalized offers or promotions with a fun gamification experience for customers. Through Adsgift, customers can get an internet quota of up to 5 GB per month to support their digital activities.

    Customers can download Adsgift through the Google Play Store, then use the application to collect points. The points collected can later be exchanged for IM3 Ooredoo internet packages. Customers can even obtain a free internet quota after completing the registration process using an IM3 Ooredoo number.

    Besides, the Adsgift application allows full control by users through various options to redeem the offers given. Users will still feel comfortable and safe without the risk of disrupting their activities when accessing their gadgets.

    Chris Liveing, VP Carrier Sales at Play2Pay™, said, “Indonesia has a fairly leading mobile and telecommunications industry, making it the right place for Play2Pay™ to launch this innovation for the first time in Asia by partnering with Indosat Ooredoo. By expanding our gamification-based payments platform to Indonesia, it enables even more people having an option to play and participate in making bill payments to service providers.”

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  • Indosat Ooredoo launches iAds based on augmented reality

    Indosat Ooredoo launches iAds based on augmented reality

    As an experienced trusted digital partner, Indosat Ooredoo Business presents an innovative service “iAds” at the 4th Connex Webinar to answer the promotional needs of these enterprises. iAds is a digital ad platform that is designed by utilizing Augmented Reality (AR), interactive messaging, and mobile video. iAds offers the excitement of advertising and the convenience of using innovative telecommunication media.

    Chief Business Officer of Indosat Ooredoo, Bayu Hanantasena said, “Indosat Ooredoo Business is committed to supporting the growth of Indonesia’s business sector by utilizing digital technology. Today, we launched iAds to support the promotional needs of enterprises to be more innovative through social media and relevant to the current situation. We hope that through the 3 iAds services that we launched today, it will help enterprise not only survive, but also growing rapidly so that they can compete in both local and global markets, as well as supports Indonesia’s digital economy.”

    Through iAds, promotional activities can be more varied and attractive because Indosat Ooredoo Business offers several choices of digital promotion mediums, namely iAds, iAds Biz, and iAds MGram.

    • iAds: Augmented Reality (AR) technology.
    • iAds Biz: A broadcast and interactive SMS service solution that responds more precisely to promotional needs for target customers and is easily controlled through a dashboard by enterprise. Regular SMS, Premium SMS, and Interactive SMS are all promotional options provided by iAds Biz.
    • Ads MGram: Consumers can engage with interactive promotion and digital transformation solutions through images and videos that can be viewed on a variety of mobile phones, feature phone or smartphone. The other benefit of iAds MGram is that it does not require a specific application and can be accessed without internet connection or data packages. Thus, it unlocks vast reach, customer engagement and business possibilities.

    iAds can target more than hundreds of thousands of large and medium-sized companies in Indonesia to inform their products to millions of mobile users as potential targeted consumers. This service is also in line with Indosat Ooredoo’s vision as the Indonesia’s leading digital telecommunication company that encourages a more rapid and effective growth of the digital economy.

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  • Optimizing Potential of Digital Advertising, Indosat Ooredoo Launches iAds Service Based on Augmented Reality

    Optimizing Potential of Digital Advertising, Indosat Ooredoo Launches iAds Service Based on Augmented Reality

    The COVID-19 pandemic, which has been going on for over a year, has increased our reliance on digital in our daily lives. This has an impact on the business sector, where enterprises are “forced” to adapt to focus on digital marketing strategies as consumer behavior shifts to digital and online. Therefore, the strategy of running promotions through digital advertising is becoming attractive to enterprise in order to increase brand and product awareness, targeting the right consumers, and increase sales of product.

    As an experienced trusted digital partner, Indosat Ooredoo Business presents an innovative service “iAds” at the 4th Connex Webinar today to answer the promotional needs of these enterprise. iAds is a digital ad platform that is designed by utilizing Augmented Reality (AR), interactive messaging, and mobile video. iAds offers the excitement of advertising and the convenience of using innovative telecommunication media.

    Chief Business Officer of Indosat Ooredoo, Bayu Hanantasena said, “Indosat Ooredoo Business is committed to support the growth of Indonesia’s business sector by utilizing digital technology. Today we launched iAds to support the promotional needs of enterprise to be more innovative through social media and relevant to the current situation. We hope that through the 3 iAds services that we launched today, it will help enterprise not only survive, but also growing rapidly so that they can compete in both local and global markets, as well as supports Indonesia’s digital economy.”

    Through iAds, promotional activities can be more varied and attractive because Indosat Ooredoo Business offers several choices of digital promotion mediums, namely iAds, iAds Biz, and iAds MGram.

    • iAds

    Augmented Reality (AR) technology.

    • iAds Biz

    A broadcast and interactive SMS service solution that responds more precisely to promotional needs for target customers and is easily controlled through a dashboard by enterprise. Regular SMS, Premium SMS, and Interactive SMS are all promotional options provided by iAds Biz.

    • Ads MGram

    Consumers can engage with interactive promotion and digital transformation solutions through images and videos that can be viewed on a variety of mobile phones, feature phone or smartphone. The other benefit of iAds MGram is that it does not require a specific application and can be accessed without internet connection or data packages. Thus, it unlocks vast reach, customer engagement and business possibilities.

    iAds can target more than hundreds of thousands of large and medium-sized companies in Indonesia to inform their products to millions of mobile users as potential targeted consumers. This service is also in line with Indosat Ooredoo’s vision as the Indonesia’s leading digital telecommunication company that encourages a more rapid and effective growth of the digital economy.

    Indosat Ooredoo Connex: Maximizing the Potential of Digital Advertising and Innovation Augmented Reality

    This time, Indosat Ooredoo Company conducted a Connex Webinar with the theme “Maximizing the Potential of Digital Ads and Innovation in Augmented Reality,” continuing the previous series of Connex (Creating Innovation with Expert)

    In addition to presented Bayu Hanantasena (Chief Business Officer Indosat Ooredoo) and Linggajaya Budiman (SVP-Head of Marketing & Channel Management), this webinar also featured a Digital Marketing Specialist who has successfully elevated brand-it’s to the forefront of every industry field, including Levita Ginting (Chair of the Indonesian Chamber of Commerce’s Standing Committee on Franchising, Licensing, & Partnerships), R. Andi Kartiko Utomo (Digital Specialist, former Vice President of QNB Indonesia), and Irawan Soemardjo (Senior Partner of PINC Group).

    The speakers offered insight and addressed the effect of the pandemic on the business sector, shifts in consumer behavior, how Digital Advertising can optimize marketing strategies, the potential for Virtual Reality to improve consumer interaction, and iAds solutions to address consumer needs of promotion for enterprise and marketers during the panel discussion.

    “Hopefully today‘s Connex Webinar can provide a lot of positive information so that we all remain optimistic to survive and grow together in the future even in difficult situations,” Bayu concluded.

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  • Indosat Ooredoo earns 11.6% cellular revenue growth in 2020

    Indosat Ooredoo earns 11.6% cellular revenue growth in 2020

    President Director and CEO Indosat Ooredoo, Ahmad Al-Neama said: “Despite the challenges created by the COVID-19 pandemic and pricing pressure, Indosat Ooredoo has continued to deliver on our three-year strategy and maintained growth momentum. We are grateful for the on-going support of our loyal subscribers that have encourage us to continue to invest in our 4G network and launch innovative new digital offerings to ensure that our customers have the best mobile experience possible.

    Our commitment to our customers and to provide simple and relevant products has contributed to an increase in our subscriber base and data traffic volume. This growth has translated into an above market increase in cellular revenue and a significant and accelerating gain in market share.”

    “Looking ahead, we anticipate that the shift to online lifestyles and remote working and learning, which have increased sharply by the pandemic, are here to stay. Indosat Ooredoo is fully committed to supporting our cellular and business customers adapt to the new normal by continuing to improve network performance to meet growing demand for data. We believe our new digital solutions will enrich and enable our customer’s digital lives. Through these initiatives we will support Indonesia’s digital transformation agenda and create value for all our stakeholders.”

    Indosat Ooredoo has recorded solid performance for the full year ended 31 December 2020, with total revenue increasing by 6.9% YoY to IDR 27.9 trillion, cellular revenue increasing by 11.6% YoY to IDR 23.1 trillion.

    EBITDA reaching IDR 11.4 trillion, an increase of 16% YoY due to resilient revenue growth and a focus on operational efficiencies. EBITDA margin increased by 3.2 ppt to 40.9%.

    Cellular subscriber numbers grew by 1.7% to 60.3 million by end of 2020, and Average Revenue per User (ARPU) increased to IDR 31.9 thousand from previously IDR 27.9 thousand, driven mainly by a substantial data traffic increase of 52.8% YoY.

    Indosat Ooredoo also delivered strong operational performance, including improving our video experienced by 55.8% YoY, doubling our 4G download speed, and significantly improving our upload speed by 88.4% YoY.

    During the year Indosat Ooredoo has successfully partnered with global digital players like Facebook, Google, Cisco and Ericsson to bring advanced technologies and capabilities to fast-track digitalization of the customer experience and deliver network improvements to Indonesia.

    We have continued to introduce new innovative products to help customers stay connected as well as business and education to continue to operate during the pandemic. Through IM3 Ooredoo we launched a new IMPreneur package, a business package specially designed for SMEs and through Indosat Ooredoo Business, we recently introduced the “iDo Voice” solution, which consists of 3 new voice services for corporate customers.

    Indosat Ooredoo’s investment in 4G network infrastructure and commitment to our customers continued to be recognized by prestigious international business awards. At the Opensignal Global Mobile Network Experience Awards 2020, we received the “Global Rising Star” award in Video Experience. We have also recently won the Corporate Excellence category in Telecommunications & ICT Industry at the Asia Pacific Enterprise Awards (APEA) 2020 Regional Edition.

    In 2021, Indosat Ooredoo will continue the upgrade and expansion of our network, focusing on 4G/LTE and the Video Grade Network capable of providing improved internet services to customers. Our networks enhancement is part of our effort to enable digital transformation of Indonesia, in-line with the digital economy plan of Indonesian government and to accelerate national economy recovery.

    “We are confident for our growth momentum to continue in 2021. However, due to uncertainties associated with the economic recovery from the pandemic, we are cautiously optimistic in guiding revenue growth to be in-line with the industry, EBITDA margin to be in the low 40s, and Capex at approximately IDR 8 trillion.”

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  • Ooredoo welcomes Maldives to a new digital age with the roll out of 5G Services & 5G AirFibre

    Ooredoo welcomes Maldives to a new digital age with the roll out of 5G Services & 5G AirFibre

    Telecom giant Ooredoo announced the commercial launch of its 5G services in the Maldives, with the initial rollout covering a large percentage of the capital city of Male’, including key business hubs, hospitals, public spaces and more.

    At a special event held today to celebrate the kickstart of the 5G era for the company, Ooredoo Maldives also launched 5G AirFibre – the first 5G powered Home Broadband services in the Maldives providing speeds that are tenfold.

    The event was attended by the Minister of Communication, Science & Technology, Hon. Mohamed Maleeh Jamal who officially launched Ooredoo 5G services in the Maldives, the Minister of Economic Development, Uz. Fayyaz Ismail, Chief Executive of CAM, Ilyas Ahmed, Chief Technology Officer of Presidents Office, Mr. Hamid Shafeeu, as well as the Chairman of Ooredoo Maldives, Mr. Andrew Kvalseth, the Board of Directors and employees of Ooredoo Maldives who joined the event virtually to be part of this historic moment for the company.

    Speaking at the event, the Minister of Communication, Science & Technology, Hon. Mohamed Maleeh Jamal said: “5G technologies have the potential for extraordinary breakthroughs across industries, which is now being witnessed worldwide. As the role of internet connectivity continues to become more and more crucial for the country’s social and economic growth, the roll-out of 5G technologies in the Maldives creates a strong digital infrastructure on which creative new solutions can be built on for the betterment of our communities. I would like to thank the management and staff of Ooredoo Maldives for their strong commitment towards a Digital Maldives, by continuing to invest in creating a stronger and more capable network which can power new technologies and innovations, at a time when it is needed more than ever.”

    Najib Khan, Managing Director and CEO, Ooredoo Maldives said: “Over the past year, we have seen a huge shift towards digital across industries, from healthcare, education, communication, governance, e-commerce and more. Despite the challenges faced by the pandemic, our team has prioritized the roll-out of 5G services, understanding its unparalleled capabilities to unlock the full power of a connected society – something that is of pivotal importance in the new normal. We are equally proud to launch the first 5G broadband services in the Maldives, which overcomes the challenges faced in installation of fibre optic cables in congested areas such as Male’. A flexible alternative which offers comparable internet speeds to fiber broadband, 5G AirFibre services will accelerate fiberisation through airwaves of Ooredoo 5G. Today, we welcome a new digital age in the Maldives, enabling endless possibilities and innovative new digital services for people and businesses. We reaffirm our commitment to the people of Maldives, ensuring our support in transforming their digital lifestyles to achieve the full benefits of the digital world.”

    5G technology not only promises a fundamental boost in speed, but offers significantly lower latencies, increased capacities and is much more reliable. Paired with IoT Technologies, this unlocks a wave of advances such as intelligent homes, smart cars, drone deliveries and much more than can transform life as we know it and power healthcare services, education and even entertainment such as sporting events & gaming.

    Available for both prepaid and postpaid customers, Ooredoo 5G covers a large percentage of the capital city, on certified handsets. With the official launch of 5G, we are working with global operators to certify the network on additional handsets as soon as possible. The coverage map for Ooredoo 5G is available on Ooredoo Maldives website.

    In addition to 5G mobile services, customers in the capital city can also experience the superfast speeds of 5G via 5G AirFibre Home Broadband. The enhanced connectivity with 5G AirFibre will provide incredibly high speeds which is extremely positive news for local communities and businesses; especially for small and medium business working remotely or working from homes. Customers in Male’ can now check the eligibility of their area and pre-book their 5G AirFibre devices via Ooredoo Maldives website.

    Ooredoo Maldives also announced 5G Experience zones, for customers who are curious to test out 5G and 5G AirFibre services. This includes the first 5G powered VR Café’ in the Maldives and Ooredoo Club Premier Lounge.

    Ooredoo was the first operator in the world to have launched a live commercial 5G network in Qatar in early 2018 which marked a major technological breakthrough for Ooredoo and the global telecommunications industry. Following its vision to create communities powered by digital services, the company continuously made investments in North Africa, the Arabian Gulf to Southeast Asia to enhance customers’ digital experiences. Ooredoo Maldives will continue to enhance its network across the nation in order to connect customers to the best technologies and services that the digital world has to offer.

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  • Ooredoo and Ericsson Reach a Record System Throughput of 4.2Gbps over a Bandwidth of 200MHzs

    Ooredoo and Ericsson Reach a Record System Throughput of 4.2Gbps over a Bandwidth of 200MHzs

    Ooredoo Qatar, working with technology giant Ericsson, has successfully tested the 200MHz spectrum and achieved a record system throughput of 4.2Gbps, as part of the growing shift towards complete 5G delivery.

    The technology, deployed within Ooredoo’s network, uses advanced 5G and 4G carrier aggregation functionality, increasing the data rate per user by assigning multiple frequency blocks to the same user. This innovation is expected to play an important role in the build-up to achieving 90 percent 5G coverage throughout Qatar by the end of 2020.

    Increasingly, Ooredoo Qatar is positioned as a key digital enabler. With this recent breakthrough in both speed and delivery, customers will be able to maximize the benefits of streaming services, virtual learning environments, cloud gaming and augmented and/or virtual reality applications. Likewise, it will allow businesses to pursue new customer bases, while potentially streamlining their contribution to such endeavors as smart cities, telemedicine, and logistics.

    Sheikh Mohammed Bin Abdullah Al Thani, CEO at Ooredoo Qatar says: “5G is a phenomenal evolution that opens doors to a world of new possibilities — many of which we have already tested — and we are proud to be at the forefront of the 5G revolution amongst global telecom operators. Keeping our customers connected and enabling them to enjoy the best of the internet is at the core of what we do, and this partnership with Ericsson will enable us to achieve our strategic goals in network development and expansion. We are making use of the latest innovative technology to apply 5G in existing frequency bands and deploying the latest 5G radios to shift our subscriber experience to a whole new level; with the addition of 5G, we are committed to offering Qatar the best mobile digital infrastructure, which will result in enhanced user experience ahead of the major world sporting events set to be held in Qatar.”

    Fadi Pharaon, President of Ericsson Middle East & Africa, says: “We are pleased to be working with our long-standing partner Ooredoo Qatar helping them achieve the full potential of 5G. Today’s trial cements Ooredoo’s commitment to bring the latest technology and prepares its network for the new era of 5G use cases. This announcement highlights Ericsson’s 5G leadership enabling wider opportunities, innovative solutions, and applications that 5G will bring.”

    By reaching this milestone, Ooredoo Qatar is taking a crucial step forward for an efficient and seamless roll-out of the latest mobile technology, offering enhanced network performance.

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  • Ooredoo Group Extends Working from Home until End of Year, Supports a More Agile Operational Culture

    Ooredoo Group Extends Working from Home until End of Year, Supports a More Agile Operational Culture

    In a pilot initiative aiming to adopt and support a more agile digital culture, Ooredoo Group has extended its Work-From-Home procedures, allowing employees whose work doesn’t require them to physically be in the office to continue working remotely until the end of 2020

    The company is one of the first in the region to make such a decision, paving the way to an innovative working environment that could reshape the contemporary workplace.

    Ooredoo Group employees and contractors will have the option to agree more flexible working arrangements from home or the office, subject to individual agreement and at management discretion. As for the Group’s operating companies around the world, each will have the flexibility to test more localized working arrangements in a way that works best for them and in line with the regulations and directions of the countries in which they operate.

    Based on key lessons learned in the recent period, the Group management team believes that this “experiment” will foster the creation of more agile and modern work culture. As a leader in technology and telecommunications, the Group aims to leverage the insights of the recent period into a competitive advantage.

    Sheikh Saud Bin Nasser Al Thani, Group Chief Executive Officer, Ooredoo, said: “Amid the COVID-19 situation, we are presented with a real opportunity for taking our digital transformation journey to a whole new level, which will see our company leverage digital solutions to ultimately adopt a more holistic digital culture. This will transform the organization and how we work. If colleagues found the combination of working off-site and socially distancing a challenge at first, we have emerged from this disruption empowered, able to get things done as a team – even when not sharing the same physical space, and even more dynamic. I’m both very excited and optimistic about the coming period.”

    Ooredoo Group has led the way among regional tech companies by providing a supportive environment for colleagues working from home. As business returns to normal, these new workplace relationships can be repurposed to strengthen the enterprise in its ability to meet the needs of its customers and the societies they live in.

    While the company will seek to incorporate and build upon the potential for improved work practices discerned in recent months, it will continue to operate within official public health guidelines, against a backdrop of rigorous emergency and business continuity planning. This will allow for changes of direction should the medical situation change.

    “All this requires commitment, responsibility, and accountability — but given the positive experience of the past few months, I’m convinced that together we can further transform the Ooredoo culture,” reflected Sheikh Saud Bin Nasser Al Thani.

    Enforced changes saw hundreds of staff members working from home since March — an unprecedented scenario that can now be built upon leading to a positive outcome. Ooredoo is now testing these exciting new ways of working going forward, amid the economic and medical uncertainties accompanying the novel coronavirus COVID-19 pandemic.

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