Retail News CRM

Tag: Pharmacies

  • South Korea’s Warehouse-style Pharmacies: Consumer Convenience Vs. Public Health Concerns

    South Korea’s Warehouse-style Pharmacies: Consumer Convenience Vs. Public Health Concerns

    South Korea is currently experiencing the rapid proliferation of large-scale ‘warehouse-style’ pharmacies, establishments that sell medications and wellness supplements in large quantities. This trend has sparked an intense discussion around public health and market equity.

    The Emergence of Warehouse-Style Pharmacies

    The trend of warehouse-style pharmacies was first noticed earlier this year in Seongnam, located to the south of Seoul. It has since spread to Gwangju, where two sizable pharmacies are preparing to commence operations this month. One of these pharmacies spans an area of 262 square meters, while another, yet to be launched, is expected to cover 760 square meters. Current registration guidelines allow these establishments to operate as long as they comply with legal requirements, thereby making it impossible for local governments to prevent their opening.

    Pharmacists’ Concerns

    Pharmacists’ associations have expressed serious concerns about this trend, warning about the potential risks it poses to patients and smaller community-owned pharmacies. The Gwangju Pharmaceutical Association, in particular, has issued a public statement urging a halt to the opening of new large-scale pharmacies. They emphasized that drugs are not mere consumer products but bioactive substances requiring extensive management and professional counseling.

    The Association further warned that if medicines are treated as commonplace household items in these large establishments, their misuse and abuse would inevitably increase. Such a scenario could also put more than 700 local pharmacies at risk of going under.

    Statistics support these concerns. The daily per-capita consumption of drugs in Korea has risen from 1123 in 2021 to 1432 in 2023. Over the past ten years, drug-associated fatalities have also risen by 1.7 times.

    Pharmacists also caution about the potential risks for patients with chronic illnesses who might face dangerous side effects from common analgesics or allergies caused by certain components without personalized guidance.

    Consumer Perspectives

    On the other hand, consumers see benefits in the new model. They are attracted to the cost competition and bulk display that promise more affordable medicines and increased convenience. Many shoppers, particularly those from Gwangju’s Seo district, appreciate the opportunity to have a wider variety of vitamins and supplements available under one roof.

    This debate mirrors previous conflicts around the sale of basic over-the-counter drugs at convenience stores in 2012, and the more recent surge in online sales of supplements.

    Local governments have admitted their inability to limit these openings under the current laws but have committed to rigorous monitoring. They underscored their commitment to prioritizing citizen safety by closely inspecting facilities, staffing, and adherence to regulations while working in tandem with local pharmacist groups.

    This ongoing debate underscores the growing friction between the consumer’s need for convenience and affordability and the health sector’s concerns regarding safety and societal costs.

    Questions & Answers

    What is the concern of local pharmacists about the trend of warehouse-style pharmacies?
    Local pharmacists express concern about the potential risks it may pose to both the smaller community pharmacies and patients. They worry that treating medicines as common consumer goods could lead to their misuse and abuse, jeopardizing public health.

    How has the daily per-capita consumption of drugs changed in Korea from 2021 to 2023?
    The daily per-capita consumption of drugs in Korea has increased from 1123 in 2021 to 1432 in 2023, according to the statistics.

    What is the stance of local governments on the proliferation of warehouse-style pharmacies?
    While local governments currently cannot restrict the opening of these establishments, they have pledged to maintain rigorous monitoring efforts. They aim to prioritize citizen safety by closely inspecting facilities, staffing, and regulatory compliance.

  • Shinsegae And Metro Unveil Unique Korean Fashion Collaboration In Singapore

    Shinsegae And Metro Unveil Unique Korean Fashion Collaboration In Singapore

    South Korean fashion giant, Shinsegae, is set to make its entrance into the Singaporean market through a unique collaboration with Metro. This partnership will entail the launch of a pop-up store at Paragon, scheduled to run from September 25 until October 5.

    Introducing Six Korean Brands

    The pop-up shop aims to unveil six Korean lifestyle and fashion brands to Singapore’s fashion-forward audience. The brands include Studio Tomboy, Man on the Boon, Jaju, Voice of Voices, Rawrow, and Vidivici. Following the pop-up, these collections will continue to be available at Metro Paragon until the end of October. In this way, shoppers will have ample time to explore and shop from Shinsegae’s expertly curated portfolio.

    Collaborative Design Partnership

    The collaboration will also bring forth a unique amalgamation of design elements from both Singapore and Korea. This will be achieved through a design partnership between Singapore’s Phunk Studio and Korea’s Studio Tomboy. The design inspiration will borrow heavily from Peranakan florals, Korea’s hibiscus, the durian fruit, and the yin-yang symbol.

    Transition to a Fashion-centric Retail Model

    According to Erwin Wuysang-Oei, the CEO of Metro Singapore, this partnership signifies Metro’s strategic transformation from a traditional department store to a more fashion-focused retail model. He expressed that this collaboration with Shinsegae International marks a critical milestone in Metro’s evolution and brings a new model for international retail collaboration. The partnership not only brings Korean fashion to Singapore but also celebrates both cultures while setting new benchmarks for fashion retail in Southeast Asia.

    Questions & Answers

    What is the timeline of Shinsegae’s pop-up in Singapore?
    The pop-up is scheduled to run from September 25 until October 5.

    Which Korean brands will be introduced by Shinsegae in Singapore?
    The brands include Studio Tomboy, Man on the Boon, Jaju, Voice of Voices, Rawrow, and Vidivici.

    What does this partnership signify for Metro?
    According to the CEO of Metro Singapore, this partnership signifies a shift from being a traditional department store to adopting a more fashion-focused retail model.

  • API launches online B2B hub for pharmacies to source products

    API launches online B2B hub for pharmacies to source products

    Australian Pharmaceutical Industries (API) has launched an online B2B hub – MyAPI – for its wholesale pharmacy customers.

    API is a wholly-owned subsidiary of Wesfarmers Health and has more than 4000 wholesale pharmacy customers.

    According to the company, the platform offers “enhanced functionality and an elevated experience,” allowing pharmacies to research products, place orders, identify stock on hand, obtain pricing and deals, and manage their accounts.

    It also facilitates stock returns, backorder management, houses key documents and provides customer support and communications.

    “By investing in technology like MyAPI, we’re ensuring pharmacy owners have 24/7 access to critical products and essential information at their fingertips,” said Doug Swan, executive GM of wholesale and pharmacy services at Wesfarmers Health.

    “This means more convenience and flexibility, and empowers them to serve their communities with confidence knowing they have what patients need, when they need it.”

    In addition to the main features, the e-hub also supports compliance with Community Service Obligations for pharmaceutical wholesalers, including the timely delivery of Pharmaceutical Benefits Scheme items within 24 hours.

  • National Pharmacies Improves Patient Privacy and Customer Experience with the SOTI ONE Platform

    National Pharmacies Improves Patient Privacy and Customer Experience with the SOTI ONE Platform

    National Pharmacies, one of Australia’s most progressive pharmacy and optical groups, has adopted the SOTI ONE Platform across its retail network to enhance mobile operations, reduce IT costs and increase data security to protect patient privacy.

    Founded in 1911, National Pharmacies previously relied on manual and desktop IT infrastructure to address customer transactions, enquiries and to manage stock through its retail supply chain.

    To overcome business challenges associated with manual and fixed in-store processes, National Pharmacies required a solution that empowered staff, enabled mobility, and improved the customer experience. As a result, National Pharmacies moved from fixed terminals to help automate the stock replenishment process, assist with customer queries, and improve member engagement, through in-house mobile apps.

    A Cure for Greater Functionality and User Support

    With more mobile devices being used within the business, remote functionality became a critical feature. National Pharmacies needed to deploy mobile apps remotely and previously struggled with a lack of visibility into their devices in the field.

    “Our pharmacies continue to keep pace with emerging mobile technologies, and we are always looking to improve the patient care experience,” said Joe Polisena, Chief Technology Officer at National Pharmacies. “Mobile technologies are considered part of our critical infrastructure in delivering health solutions and SOTI MobiControl provides us with the right tools for the job; verifying each device has the right software updates, right permissions and comprehensive logging to ensure privacy is respected for each patient.”

    SOTI MobiControl Protects Patient Data and Delivers IT Cost Savings

    “Mobility and the growth of the Internet of Things (IoT) are having a tremendous impact on the pharmacy and healthcare sectors. The challenge, however, is that more devices and more connected things increases security risks and the potential of leaking confidential patient data. In order to provide the high level of data security necessary to protect patients, National Pharmacies is trusting the SOTI MobiControl to secure and manage the vast numbers of endpoints they are deploying to keep patient data secure and private,” said Michael Dyson, VP of Sales, APAC at SOTI.

    Since working with SOTI, National Pharmacies has experienced IT cost savings and seen a double-digit reduction in the number of help desk tickets logged for mobile devices, resulting in improved user and customer satisfaction.

    “SOTI was able to provide a full, no cost proof of concept for National Pharmacies on their devices, in their environment, and assist them with all the challenges encountered throughout their deployment with ease,” said Michael. “Since implementing SOTI MobiControl, National Pharmacies has seen an immediate impact, with a 10X ROI saving both time and money across their operations.”

    For more information on how National Pharmacies is using the SOTI ONE Platform to improve their mobile operations, read our latest case study.

    About SOTI

    SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide an integrated solution to manage and secure all mobile devices and connected peripherals in an organisation.