Tag: philippines airlines

  • PAL readies nonstop flights to New York, India

    PAL readies nonstop flights to New York, India

     Philippine Airlines (PAL) will mount nonstop flights to New York and India as well as boost its operations in Davao, Cebu, and Clark in Pampanga, as the flag carrier expects the arrival of 21 new planes by 2019.

    PAL, the country’s only 4-star airline, will have 15 new aircraft within the year, and another 6 planes in 2019, to mount more long-haul flights.

    “We are no longer just a Manila-centric airline,” PAL president and chief operating office Jaime Bautista said in a statement.

    New routes and increased flight frequencies will be introduced, as the flag carrier is set to receive 5 additional Next-Generation Bombardier Q400s and 6 new Airbus A321neos starting in May, along with 4 Airbus A350-900 trans-oceanic aircraft starting in June. 

    “Our new aircraft and our new hubs are a winning combination that will help expand our market reach both domestically and worldwide. This is imperative for a global airline, and we must sustain and build on our hard-won 4-star rating,” Bautista said.

    He added that introducing new routes to India is the airline’s response to the call of Tourism Secretary Wanda Teo for a direct link to the country – a potentially rich source of future tourists for the Philippines.

    PAL’s expansion in 2018 also includes the following new routes:

    • Manila to New York (John F. Kennedy Airport), nonstop flights beginning October 28
    • Manila to New Delhi and Mumbai (Bombay) in India, nonstop flights by last quarter of 2018
    • Manila to Sapporo (Chitose) in Japan’s northernmost island of Hokkaido, by last quarter of 2018
    • Davao to Siargao, 4 flights per week since March 25

    Bautista said PAL also plans to add more flights between Cebu and Siargao, Davao and Tagbilaran, Davao and Clark, Cebu and Bangkok, Cagayan de Oro and Clark, Cebu and Busuanga, Clark and Busuanga, as well as Cebu and Clark.

    The airline will also add frequencies from Manila going to Dumaguete, Cagayan de Oro, Iloilo, Cebu, Puerto Princesa, and Bacolod, starting in April or May. 

    100 planes by 2020

    PAL is also planning to launch international routes directly from the Davao International Airport to Bangkok or a point in Japan.

    The flag carrier flies to 16 domestic and 7 international destinations from Cebu, 14 domestic and one international from Clark, 6 domestic from Davao, as well as one international from Tagbilaran.

    “Comprehensive marketing and sales studies are ongoing for the introduction of new destinations in Europe and the US mainland, including Chicago and Seattle,” PAL said.

    Aircraft expected to join the PAL fleet in 2019 include two more Next-Generation Q400s, two A350s, and two more A321neos.

    “Our current fleet of 85 aircraft is already the largest in the Philippines,” Bautista said.

    “We are aiming for 100 aircraft by 2020, which places us in the category of a major carrier. But we are not merely adding more planes, we are constantly upgrading the cabins, seats, amenities, inflight entertainment, and technology,” he added.

    The airline’s fleet upgrade will continue until 2024, as it aims to become a 5-star airline. PAL is the country’s first and only 4-star airline, joining the ranks of 42 other carriers, like British Airways, Emirates, KLM, and Japan Airlines. 

  • Philippine Airlines innovates in-flight retail

    Philippine Airlines innovates in-flight retail

    It used to be that some 20,000 feet above the ground, you browse a catalogue of duty-free merchandize to take home, chose some pretty standard stuff – cosmetics for the ladies, wine for the gentlemen, some cute airplane replicas for the kids, and maybe local goodies for the parents – and you have an instant take-home gift, paid for in cash and delivered to your seat with a smile by the friendly, in-flight crew.

    screenshot-2016-10-28-10-58-03

    Not anymore. In-flight retail has seen some highly innovative transformations in recent years – from offering huge discounts on luxury items to selling cars, bikes and even tractors inflight to home delivery to using the rewards cards for purchases.

    The Philippine Airlines recently embarked on its own transformation journey and re-imagine the retail experience in-flight and on the ground, starting off with turning the PAL Boutique, it’s in-flight catalogue, into a 24×7 online shopping site.

    With the newly launched website, shoppers can choose from a variety of products – from clothing and apparel, to electronics, travel essentials, beauty items and food. The site allows everyone to shop in the PAL Boutique store, not just those in the skies. It also features lifestyle merchandise such as hotel deals, car rentals, tours and recreation packages.

    Some of the items on sale at the online store are Sport 75, Heart 75, Southern shirts, Honeycomb polo shirts and hoodies as well as purse and tote bags by Team Manila. Press canvas wallets, heavy canvas Tote & Jotter notebooks, also by Team Manila, are likewise available.

    City Weekend, City Satchel, City Tourist, City Reach & City Envelope bag all by Fino, Amenity Kit by Bath Origins and Travel Wallet by Jacinto & Lirio as well as luggage tags and key chains are part of the product selection. Completing the line-up for travel aficionados is the myPALRoam, the global mobile hotspot that provides mobile data anywhere in the world.

    Collectible items include the Boeing 777 die-cast model, PAL bears by Natalya Lagdameo, PAL 75 anniversary fans and the PAL coffee table book. Chef Tony’s Butter Icing, Kesong Puti at Kondensada, Royal Peanut Butter and Tablea Tsokolate popcorns are also available for gourmet food lovers.

    The online shopping site is also linked to Mabuhay Miles, the company’s in-house rewards card and loyalty program. Every time a user shops at the online store, he or she earns corresponding rewards points. A 100-peso purchase ($2.07) at the PAL Online Boutique is equivalent to one mile.

    The online portal currently accepts Visa and Mastercard payments, but the online Boutique will soon accept Mabuhay Miles as payment.

    Marketplace solution

    PAL’s digital store is powered by the Voyager E-Commerce Marketplace (VEM) Solution, a cloud-hosted software-as-a-service (SAAS) platform with features catering to the needs of enterprises that want to bring their transactions online.

    The VEM Solution is a platform developed by Voyager Innovations, the digital innovations company of the PLDT Group and Smart Communications, the country’s biggest telecommunications company.

    Voyager Innovations VP for Digital Commerce Mitch Padua said VEM enables mid- to large-sized operators to build, manage and run world-class multi-merchant marketplaces. It provides platform that allows companies to easily sell online.

    “PAL Online Boutique is the product of a successful collaboration between PAL and Voyager Innovations. With just one click, a shopper can choose from premiere exclusive and co-branded items. If you are on the go, this online store is your shopping haven,” PAL Ancillary Business Unit VP Kevin Hartigan-Go said in a media statement during the launch of the service a few months back.

    Padua said the platform provides PAL an end-to-end solution – from the mobile app so that customers can view flight schedules, check in and purchase tickets to order management and customer care for their in-flight catalogue and online store to payment acceptance, which was provided by Voyager’s own payments company, PayMaya.

    “Airlines are the most progressive in terms of e-commerce,” he said at a recent media roundtable. “I think everyone buys tickets online. It makes sense for them (PAL) to not just sell tickets online but other things as well because they have a huge amount of traffic.”

    Citing a recent Google-Temasek study that within Southeast Asia, $88 billion is forecast on B2C transactions by 2025, Padua is optimistic there is a big opportunity for Philippine merchants, including online boutiques stores like PAL’s. “We are seeing about a billion dollars (in B2C transactions) now for the Philippines,” he said, adding that another study conducted by Visa hows nearly 9 out of 10  Filipinos connected to the Internet actually do online shopping.