Retail News CRM

Tag: popstation

  • Unmanned pop-up store Unboxed by Singtel

    Unmanned pop-up store Unboxed by Singtel

    In the 45sqm store, customers can consult with a live bot, which is powered by facial recognition technology, to receive personalised recommendations, try out phones, sign up for mobile plans at video-assisted self-serve kiosks and buy and collect phones and devices via an in-store POPStation.

    Customers can browse and buy accessories including headphones, phone cases, power banks and contract-free handsets.

    They can also make bill payments, top up prepaid cards and Dash wallets, and get SIM card replacements.

    “The future of retail is here and now. Our digital transformation integrates online and offline customer touchpoints to deliver fresh and fuss-free buying experiences to consumers,” said Yuen Kuan Moon, CEO of consumer at Singtel.

    “Unboxed fulfils the needs of today’s consumer and provides a peek into the next-generation of retail – fast, instant, convenient and experiential.

    Co-created by Singtel, NCS and SingPost, Unboxedbuilds on the success of the digital transformation of Singtel’s flagship Comcentre store, which offers integrated online and in-store shopping carts, and instant purchases via an automated checkout.

    The store will move to a new location every few months to serve customers at high-traffic areas such as transport hubs and school campuses.

  • SingPost POPStation: a worldwide eCommerce mannequin

    SingPost POPStation: a worldwide eCommerce mannequin

    SingPost’s intelligent embracement of the web buying revolution is a case research different nationwide postal providers all over the world ought to take discover of.

    Final week, SingPost opened its 100th POPStation – a parcel supply and assortment service which has minimize the supply time of on-line purchases by as a lot as a day, boosted comfort for patrons and distributors alike – and decreased its personal operational overheads and logistical challenges on the similar time.

    The SingPost POPStation is a supply and assortment community system which now offers a receiving level for patrons with a mean distance of not more than 2.5 km from any resident within the metropolis state.

    Primarily, POPStation is a locker supply service which does away with the necessity for patrons to should be obtainable at one place to obtain their deliveries, and for postal employees to traverse the town making private deliveries. It’s tailor made to the web retailing business, as a result of it standardises supply techniques and provides each distributors and SingPost the economies of scale of creating a lot of deliveries to a single level.

    Buyers can have their gadgets delivered to automated sensible lockers in any one of many 100 POPStations, all of that are accessible 24-seven. In addition to receiving gadgets, shoppers could make returns simply onsite as properly. Clients obtain their supply notifications and a PIN for his or her safe locker by way of smartphone.

    “POPStation is nicely fitted to city cities like Singapore because it lets the parcels do the ready, catering to busy way of life of Singaporeans on this digital age,” explains SingPost senior VP of Singapore Parcel, Lim Ann Nee, in a press release.