Retail News CRM

Tag: providers

  • Payment Providers Could Shave $5 Billion From ASEAN Banks

    Payment Providers Could Shave $5 Billion From ASEAN Banks

    Banks in South-east Asia could miss out on as much as $5 billion, or 14.3 percent of their payments revenue by 2025, displaced by the growth of digital payments and competition from non-banks, according to a new report.

    As payments become more «instant, invisible and free, banks will face further pressure on income from card transactions and fees over the next six years. Free payments put 9.6 percent of payments revenue at risk in the region, according to professional services firm Accenture said in a report titled Banking Pulse Survey: Two Ways To Win.

    The world of instant, invisible and free payments is here to stay, squeezing margins further on a business that was already feeling a lot of pressure from new competition, particularly in South-east Asia with the proliferation of e-wallets,» said Divyesh Vithlani, who leads Accenture’s financial services practice in ASEAN. The survey polled 240 payments executives from the largest banks across 23 markets.

    Next, competition from non-banks in invisible payments, where payments are completed in a “virtual wallet” on a mobile app or device, will put 3.1 percent of bank revenues at risk, Accenture said. Card displacement by instant payments – an area where banks make little to no interest – is projected to put an additional 1.7 percent of payment revenues in jeopardy.

    Banks previously earned billions of dollars from some of these channels, and that’ll dry up eventually as competition heats up, so they’ll need to develop new digital business models to compete in this new era, said Vithlani.

    However, the industry is aware of the challenges posed by new technologies in payments. More than two-thirds (71 percent) of the banking executives polled in all markets agree that payments are becoming free. Nearly three-quarters (73 percent) believe that most payments are already invisible, or will become so over the next 12 months.

  • SKT to help broadcasters create 5G livestream system

    SKT to help broadcasters create 5G livestream system

    SK Telecom has signed agreements with South Korea’s top three terrestrial broadcasters to develop new media solutions and business models based on 5G technology.

    The operator has signed memoranda of understanding with Seoul Broadcasting System (SBS), Korean Broadcasting System (KBS) and Munhwa Broadcasting Corporation (MBC) to jointly develop a 5G-based 4K ultra high definition live broadcasting system and test the system at sports games and other events.

    SK Telecom also plans to work with each broadcaster to develop 5G-based content and explore joint opportunities in digital advertising, augmented reality and hologram technology.

    In January, SK Telecom entered an agreement with US broadcaster Sinclair Broadcast Group to establish a joint venture to lead development of next-generation broadcasting solutions in the US.

    The operator has also just revealed plans to merge its broadband subsidiary and South Korea’s largest pay TV provider SK Broadband with the market’s second largest player t-broad to create a media company with around 8 million subscribers.

    Separately, SK Telecom announced it has signed a memorandum of understanding with Yonsei University Health System to introduce the first 5G powered digital hospital.

    The companies have agreed to develop a 5G network and specialized 5G-based solutions for the Yongin Severance Hospital, which is scheduled to open in February next year and so will be built from the ground up to support 5G solutions.

    SK Telecom will provide its AI speaker NUGU to allow patients with physical difficulties to control their beds, lighting and TVs with their voice, or call for assistance in case of emergencies. The hospital will also offer 5G-powered augmented reality indoor navigation and a hologram solution for remote visits to patients in isolation wards.

    Other solutions being planned or considered include quantum cryptography for advanced cybersecurity, as well as facial recognition for contact-free biometric access control for buildings and other rooms.

  • Hyperscale operators to boost colocation market

    Hyperscale operators to boost colocation market

    Synergy Research Group (SRG) says hyperscale operators are the fastest growing customer category for colocation providers. For both wholesale and retail colocation, 2018 revenue from hyperscale customers grew much more rapidly than revenues from other service provider customers and from enterprises.

    While the overall colocation market grew by 10% in 2018, revenues from hyperscale operators grew by 24% in the wholesale segment of the market and by 16% in the retail segment. Enterprise spending on wholesale colocation was relatively flat in 2018 compared to 2017, while enterprise spending on retail colocation grew by 7%.

    Synergy’s Q4 and year-end data shows that the total colocation market grew to over $34 billion in 2018.

    Growth was strongest in the APAC region, with China, Hong Kong, Japan and Singapore showing the highest growth rates in the region. Hyperscale operators comprise the world’s major cloud and internet service firms, including the largest operators in IaaS, PaaS, SaaS, search, social networking and e-commerce. The other service provider category includes telcos, non-hyperscale cloud providers and internet service firms, hosting/outsourcing companies and content & digital media service providers. The enterprise category includes all other industry verticals plus government and the public sector.

    “It comes as no surprise that hyperscale operators are providing a boost to colocation providers, as they are on a charge to rapidly extend their worldwide data center footprint and in 2018 ramped up their capex by no less than 43%,” said John Dinsdale, a chief analyst at Synergy Research Group.

    “In order to support this rapid growth they cannot just build their own data centers, so they also need to rely on colocation providers to lease out both large wholesale facilities and capacity at smaller edge locations. Hyperscale operators are becoming an ever-more important source of business for leading colocation companies such as Equinix, Digital Realty, Interxion, CyrusOne, QTS and GDS.”

    Lees ook:

    Lees ook:

    Lees ook:

    Lees ook:

  • Optus Business expands managed solutions portfolio

    Optus Business expands managed solutions portfolio

    Australia’s Optus, through subsidiary Optus Business, has expanded its line-up of fully managed ICT solutions for enterprises.

    The operator has added contact center, security and storage solutions to its Optus GO portfolio of managed services.

    Optus GO Contact Centre provides cloud based contact center capabilities including management of inbound and outbound calls, chat and email. Optus GO Security includes email and web protection based on cloud security architecture, and Optus GO Storage provides as-a-service flash storage for data centers.

    The Optus GO managed ICT solutions suite, which launched in February, already included connectivity, collaboration and cloud services for businesses of all sizes.

    “The Optus GO solutions were created in response to our customers who are looking for the benefits of ICT solutions without the cost or burden of ownership and management,” Optus Business managing director John Paitaridis said.

    “We designed Optus GO to save our customers time and money by simplifying technology, delivering connectivity and ICT as an end to end solution in a secure and managed environment.”

    He said Optus GO aims to provide enterprise customers with the core computing foundations to support the business opportunities that will be afforded by emerging technologies including IoT, advanced analytics, AI and 5G.

    Optus is a wholly-owned subsidiary of Singapore’s Singtel Group.

    Lees ook:

  • Thai ISPs given 7 days to block “illicit” pages

    Thai ISPs given 7 days to block “illicit” pages

    Thai ISPs have been given just seven days to block “illicit” webpages such as anti-monarchy content deemed illegal by the courts, or face the prospect of having their licenses revoked.

    Regulator NBTC has ordered the nation’s ISPs to ensure they are compliant with the nation’s censorship regime, which also covers material such as sedition and promotion of illegal content.

    ISPs found to still be in violation after seven days could face penalties including fines, the cancellation of their licenses or even criminal charges for the management.

    The NBTC has said it will work with ISPs that claim to have technical reasons for being unable to block illicit content to help solve the problem.

    Meanwhile, the regulator and the Ministry of Digital Economy and Society are pressing ISPs to extend their content blocking to include illicit video streaming on Facebook and YouTube from local CDNs.

    The agencies plan to discuss how local ISPs will be able to block illicit content through online and streaming video on overseas-owned sites.

    This initiative was announced on the same day that a Thai man broadcast the murder of his 11-month-old daughter over Facebook Live before killing himself, a tragedy that drew international media attention.

    Lees ook:

    Lees ook:

  • Service providers failing to meet enterprise expectations

    Service providers failing to meet enterprise expectations

    Solutions that network service providers offer don’t always meet the expectations of enterprises, a global study commissioned by Tata Communications reveals.

    Conducted by IDC amongst enterprises and service providers across 32 countries in Africa, Americas, APAC, Europe and MENA, the research also shows that enterprise customers rank security (52%), cloud (43%) and mobility (32%) as their top technology priorities.

    Enterprises see partnerships as key in their decision-making process, indicating that by finding the right partners, service providers could win more business from this market segment.

    The global study shows that enterprises consider service providers best equipped to increasing their network capacity or reach (73%), or delivering hybrid networking (66%) services, while around half (48%) of enterprises feel that their network service provider is best suited to address their cloud needs.

    Approximately a third (31%) of enterprises feel that having access to cloud services developed by their service provider would help support them better on their cloud journey.

    “Through the right partnerships, service providers are able to open up new revenue streams in growth areas such as cloud and unified communication and collaboration (UCC), without having to invest in developing their own solutions from scratch,” said James Parker, president of global sales at Tata Communications.

    “By joining forces with like-minded organizations, service providers are best-placed to address their customers’ increasingly complex IT requirements and facilitate their digital transformation.”

    Around three-quarters (76%) of service providers think that supporting employee mobility is key for enterprises’ UCC strategy, yet only a quarter (26%) of enterprises rank this as a top priority.

    While more than a quarter (27%) of enterprises cite lack of employee readiness as a barrier for UCC adoption, the service providers surveyed don’t see this as an issue for their customers.

    The research suggests that close to a half (41%) of service providers don’t have a definite stance on partnering. In contrast, more than half (57%) of enterprises say that when choosing a service provider, it is important that they find the right partners to fill gaps in their offering or extend their reach.

    Additionally, service providers overestimate the importance of reputation in enterprise decision making by a third (30%).

  • New Rule for Foreign Internet Data and Content Providers

    New Rule for Foreign Internet Data and Content Providers

    The rapid development of the digital world has encouraged internet data and content providers to expand their business to developing countries like Indonesia. The problem is that Indonesia is not prepared for this development. Although there are almost 100 million internet users in Indonesia, this business is not adequately regulated.

    Today, internet data and content providers can run their businesses in Indonesia without having to establish a legal business entity in the country. Telecom operators, meanwhile, have to invest significant amounts developing the network infrastructure used by these ‘over the top’ (OTT) companies.

    Minister of communications and informatics, Rudiantara, said that regulations are to be put in force to govern the presence of foreign OTTs in Indonesia. “They will have to be permanent legal entities in Indonesia,” said Rudiantara, Jakarta, Friday (11/3).

    The government believes that consumer protection, equality before the law in tax matters, and properly handling of customer complaints are three reasons that these companies need to have a presence in Indonesia.

    Under current rules, collecting taxes from foreign OTT companies, which are not registered in Indonesia, is difficult. Meanwhile, the telecom firms that provide internet services that are vital to the running of the OTT business in Indonesia, pay substantial amounts of tax to the government.

    Data from the Ministry of Communications and Informatics revealed that the value of digital advertising, a major source of revenue for OTT firms in Indonesia, was more than US$ 800 million a year ago. “Two major global firms account for seventy percent of digital ads,” he added.

    While Rudiantara admitted that setting up a permanent business entity in Indonesia is not easy, the government will make it easier by offering three options: setting up a business entity individually, entering into a joint venture with other companies, or partnering with a mobile operator in the country.

    The new rules, which are expected to be passed early next month, aim to benefit the Indonesian people as users of OTT services. “Indonesia is not just a market; the people of Indonesia should benefit from this, too,” said Rudiantara.