Retail News CRM

Tag: pursues

  • Milk Tea Giant Mixue Trims Overseas Presence, Closes 428 Stores – Pursues Optimized Operations in Indonesia and Vietnam

    Milk Tea Giant Mixue Trims Overseas Presence, Closes 428 Stores – Pursues Optimized Operations in Indonesia and Vietnam

    The world’s largest food and beverage chain, China’s Mixue, experienced a decrease in its international outlets in 2021. A significant number of these closures occurred in Indonesia and Vietnam, as the company strived to enhance its operations and efficiency.

    Strategic Store Closures

    While the exact number of closed outlets in Indonesia and Vietnam were not made public by Mixue, the company emphasised in its most recent financial statement a strategy to enhance the performance of their existing stores, to facilitate long-term, sustainable, and stable operations.

    Expansion in Other Territories

    Concurrently, Mixue expanded its reach in other countries including the United States and Kazakhstan, and launched its maiden stores in Malaysia and Thailand under a different brand, Lucky Cup.

    As of the end of last year, Mixue had a global presence with 59,823 outlets, the majority of which, 55,356, were located in mainland China. Indonesia and Vietnam are its two largest overseas markets. As of September 2024, Mixue had 1,304 outlets in Vietnam according to documents filed for its Hong Kong Initial Public Offering (IPO) in early 2025.

    Shifting Retail Strategy

    Mixue is in the process of transitioning from a traditional small-store format to larger outlets in Vietnam. The new locations will feature expanded preparation counters, street-facing storefronts, and more expansive floor areas than their predecessors. The company is also giving preference to prime locations for its outlets.

    The company made its debut in Vietnam in 2018, with an initial focus on Hanoi and the northern provinces. Since then, it has expanded its footprint nationwide. Some of its core offerings include lemonade, ice cream, milk tea, and fruit tea, all priced within an affordable range of VND10,000–30,000.

    Mixue credits its ability to maintain low prices to its control over the supply chain, which extends from raw material production and logistics to research and development and quality control.

    In a 2024 report, it was noted that Mixue has been instrumental in reshaping Vietnam’s milk tea market. The company has played a significant role in growing the affordable beverage segment and pursues an aggressive franchising strategy.

    Future Plans and Financial Performance

    Mixue has expressed plans to continue expanding its presence in Southeast Asia by further enhancing its franchisee network in the region.

    In terms of financial performance, Mixue saw a significant increase in its revenues and net profits last year. Revenues shot up by 35% to RMB33.56 billion (US$4.9 billion), and net profits rose by 33% to RMB5.93 billion.

    Questions & Answers

    What is Mixue’s current strategy in Vietnam?
    Mixue is transitioning from a traditional small-store format to larger outlets, with prime locations, expanded preparation counters, and larger floor areas.

    What are some of Mixue’s key products in Vietnam?
    Mixue’s core offerings in Vietnam include lemonade, ice cream, milk tea, and fruit tea.

    How has Mixue’s financial performance been in recent years?
    In the previous year, Mixue’s revenues increased by 35% to RMB33.56 billion (US$4.9 billion), and net profits rose by 33% to RMB5.93 billion.

  • Smashburger Promotes Jim Sullivan To Ceo, Aims To Accelerate Franchise-driven Expansion

    Smashburger Promotes Jim Sullivan To Ceo, Aims To Accelerate Franchise-driven Expansion

    Fast-casual dining chain Smashburger has elevated Jim Sullivan to the position of CEO as part of its strategy to bolster its market standing and speed up its franchise-driven expansion.

    A Wealth of Experience

    The newly appointed CEO brings with him over two and a half decades of executive expertise in the restaurant development and franchising sector. Prior to his tenure at Smashburger, Sullivan held the position of Chief Development Officer at QDoba and executed senior roles at establishments such as CKE Restaurant Holdings, Friendly’s Ice Cream, Modern Restaurant Concepts, and American Hospitality Concepts.

    Starting his journey with Smashburger as president in February, Sullivan will now helm the brand’s strategy and operations. His focus will be on rebranding, introducing non-traditional formats, and enhancing the customer experience within the restaurant.

    Richard CW Shin, CEO of Jollibee Group International and global chief finance and risk officer of Jollibee Group, the parent company of Smashburger, commented on Sullivan’s appointment. He stated that Sullivan brings dynamic leadership and a well-defined vision, along with a profound understanding of Smashburger’s market position. Shin added that Sullivan has already set the groundwork for a leaner brand that offers superior food, an improved customer experience, and revitalised momentum throughout the system.

    Previous Achievements and Future Plans

    Sullivan’s promotion follows several initiatives he spearheaded, including the launch of the company’s biggest-ever marketing campaign, ‘Summer of Smash.’ He also introduced a new value tier and menu items like the Bacon Brisket Smash, and oversaw the recent opening of a new location at Detroit Metro Airport, marking a return to unit growth.

    Speaking on his new role, Sullivan expressed his vision for the brand. “Leveraging the strategic backing of JFC, we are focusing on scaling and operational flexibility to stimulate focused, capital-efficient growth,” he said. He added that Smashburger is a brand centered on craveable taste customized for the modern consumer. He affirmed his commitment to developing it for prolonged performance for their customers, teams, and franchisees.

    Questions & Answers

    Who is the new CEO of Smashburger?
    Jim Sullivan has been appointed as the new CEO of Smashburger.

    What are some of the initiatives led by Jim Sullivan at Smashburger?
    Some initiatives led by Jim Sullivan include the largest-ever marketing campaign ‘Summer of Smash,’ the introduction of a new value tier and menu items like the Bacon Brisket Smash, and the opening of a new unit at Detroit Metro Airport.

    What is Jim Sullivan’s vision for Smashburger?
    Sullivan’s vision for Smashburger is to leverage scale and operational flexibility, backed by strategic support from JFC, to drive a focused, capital-efficient growth. The brand will be built on craveable taste tailored for today’s consumer, aiming for long-term performance for its customers, teams, and franchisees.