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  • Singapore Airlines and Scoot Extend Flight Cancellations in Middle East Amid Escalating Tensions

    Singapore Airlines and Scoot Extend Flight Cancellations in Middle East Amid Escalating Tensions

    Singapore Airlines and its budget subsidiary, Scoot, have announced further cancellations of various Middle East flights due to the ongoing tensions associated with the Iran conflict. These service suspensions are expected to last until March 15.

    Singapore Airlines Flight Cancellations

    Singapore Airlines stated on Thursday that Flights SQ494 (Singapore–Dubai) and SQ495 (Dubai–Singapore) will remain suspended until March 15 due to the volatile geopolitical situation in the Middle East. The airline further cautioned that additional flights could also be affected as the situation remains uncertain.

    Scoot Flight Cancellations

    Scoot also revealed that flights TR596 (Singapore–Jeddah) and TR597 (Jeddah–Singapore), which were scheduled for March 9 and March 10, will also be cancelled. These flights to Jeddah, which Scoot operates four times a week, have been suspended since February 28.

    Passengers Impacted by Flight Cancellations

    Passengers who have been affected by the cancellations will be accommodated on alternative flights or if they choose, they can receive a full refund for the unused portion of their tickets. The airlines also encourage their customers to keep their contact details updated via the manage booking function on their website or to subscribe to a mobile notification service to receive updates about their flight status.

    Resumption of Outbound Flights and Repatriation Efforts

    This week saw the resumption of a limited number of outbound flights from the United Arab Emirates, which were operated by long-haul carriers Etihad Airways and Emirates, based in Abu Dhabi and Dubai, respectively.

    Notably, the first plane carrying Singapore residents who were stranded in the Middle East arrived on Thursday morning.

    Singapore’s Minister of State for Foreign Affairs, Gan Siow Huang, announced that Singapore will conduct repatriation flights from Muscat, Oman on the upcoming weekend. She also noted that approximately one-fourth of Singaporeans who have e-registered with the Ministry of Foreign Affairs have requested assistance to return home since the conflict began.

    Faishal Ibrahim, Acting Minister-in-Charge of Muslim Affairs, reported that he has reached out to over 40 Singaporean students studying in various countries including Jordan, Egypt, Saudi Arabia, and Kuwait, to ensure their safety and well-being. According to him, the students are safe and there have been minimal disruptions to their studies.

    Questions & Answers

    What are the airlines doing for passengers affected by the cancellations?
    The airlines are placing the affected passengers on alternative flights. Passengers also have the option to receive a full refund for the unused portion of their tickets.

    How are the airlines keeping their customers updated about their flight status?
    The airlines are encouraging their customers to update their contact details via the manage booking function on their website or to subscribe to a mobile notification service to receive flight status updates.

    What measures are being taken to assist Singapore residents stranded in the Middle East?
    The Singapore government is running repatriation flights from Muscat, Oman. The Minister of State for Foreign Affairs noted that around one-fourth of Singaporeans who have e-registered with the Ministry of Foreign Affairs have requested assistance to return home.

  • Scoot Airline Employee Pilfers $31K from In-Flight Sales: A High-Flying Heist Unravelled

    Scoot Airline Employee Pilfers $31K from In-Flight Sales: A High-Flying Heist Unravelled

    A cabin crew member of Scoot, a low-cost airline based in Singapore, has been found guilty of misappropriating nearly SGD40,000 (approximately US$31,000) from the sales of food and beverages on the airline over the course of almost two years, as revealed by court documents.

    Criminal Breach of Trust

    Luqman Hakim Shahfawi, aged 31, had been serving as a complex leader, a high-ranking role within the cabin crew responsible for supervising inflight operations. Shahfawi admitted his guilt to one charge of criminal breach of trust, which pertained to over SGD22,000. The court is set to consider a second charge concerning the remaining sum of nearly SGD18,000 during the sentencing on February 3.

    Beginning of Misdeeds

    The court found that Shahfawi’s fraudulent actions commenced after he unintentionally lost two bags filled with cash from inflight food and beverage sales. Fearful of being found out by his superiors, he decided to retain the money when the initial loss went unnoticed.

    As a complex leader, Shahfawi was tasked with reconciling the items sold with the sales proceeds and logging this information into Scoot’s system at the conclusion of each flight. He was also responsible for delivering the cash bag to Scoot’s office and depositing it in a safe within 48 hours.

    Escalation of Fraud

    When Shahfawi lost two cash bags in 2023, he failed to report the losses to his superiors. He subsequently decided to keep the bags and the cash they contained, after all his flights, out of fear that his superiors would discover he lost the initial two bags.

    From July 2023 to March 2025, Shahfawi committed a total of 366 offenses. Investigation revealed that he utilized the stolen funds to repay debts he owed to unlicensed moneylenders. He confessed his actions to the company and was arrested in March 2025.

    Questions & Answers

    What was the role of the accused?
    Luqman Hakim Shahfawi served as a complex leader with Scoot, a role that involves supervising inflight operations.

    What led to Shahfawi’s fraudulent actions?
    Shahfawi’s fraudulent actions began after he misplaced two bags of cash from inflight sales and kept the money when the loss went unnoticed.

    What happened after his misdeeds were discovered?
    Shahfawi confessed to the company and was subsequently arrested in March 2025.

  • Embraer E2 jets gain type certification in Singapore

    Embraer E2 jets gain type certification in Singapore

    Embraer’s E190-E2 and E195-E2 have attained type certification from the Civil Aviation Authority of Singapore (CAAS).  Scoot, low-cost subsidiary of Singapore Airlines, is due to operate the E190-E2 from 2024.

    The E190-E2 and E195-E2, considered the world’s quietest and most fuel-efficient single-aisle aircraft, were certified by three key civil aviation authorities in 2018 and 2019, which include the FAA in the US, EASA in Europe and ANAC in Brazil. 

    Embraer and CAE recently announced plans to establish a state-of-the-art E2 full flight simulator and pilot training programme in Singapore, which will commence operations by the end of this year. The full flight simulator is based at the Singapore-CAE Flight Training Centre which is located at SIA Training Centre.

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  • NokScoot soars to new heights for punctuality

    NokScoot soars to new heights for punctuality

    NokScoot, the joint venture low-cost carrier of Thailand’s Nok Air and Singapore’s Scoot, achieved its best-ever annual on-time performance (OTP) since the start of operation with an average of 86.55% in 2019.

    The airline’s 2019 punctuality report revealed that the airline obtained its highest OTP on record even though the flights flown increased by 30% or 1,162 flights. Last year alone, it operated 4,951 flights, an increased from 3,789 flights flown in 2018. During the busiest month of 2019 in December, it earned a perfect 100% OTP for both, Tokyo Narita International Airport in Japan and Qingdao International Airport in China.

    “At NokScoot, we always work hard in order to offer the best services and provide an enjoyable flying experience to our passengers.” said Yodchai Sudhidhanakul, CEO of NokScoot. “OTP is crucial and has always been one of our five core values, ‘Consistently Deliver’. We are committed to maintain and enhance the highest standard in every aspect, including punctuality, safety and convenience.”

    The carrier currently flies from Bangkok to nine destinations in East Asia and India, including Nanjing, Qingdao, Shenyang, Tianjin, Taipei, Tokyo, Sapporo, Osaka, and New Delhi.