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  • Standard Chartered Pushes Bank-Wide Skills Revolution

    Standard Chartered Pushes Bank-Wide Skills Revolution

    Standard Chartered, the British banking heavyweight, is investing heavily in an initiative aimed at fostering a skills-based approach within the organisation. This multi-million-dollar venture is focused on generative AI and data literacy, intending to ensure that each employee is equipped with the necessary tools to excel in an increasingly digitized, rapidly changing financial environment.

    Investing in Future-Ready Skills

    Since its inception, Standard Chartered has invested over S$4.5 million in the initiative, which is dedicated to expediting training in emerging technologies such as generative AI and data analytics. The goal, according to Patrick Lee, CEO for Singapore and ASEAN, is to empower every employee to work more efficiently, think more creatively, and adapt rapidly to the evolving landscape. The aim is to transform the work they do and help the bank achieve its business and personnel objectives.

    Structured Learning and Recognition

    To actualise its vision, the bank established a comprehensive learning ecosystem, incorporating an AI Learning Hub and an array of IBF-accredited training programmes. The AI literacy course, which aligns with the Institute of Banking and Finance’s (IBF) Future-Enabled Skills Framework, has already been taken up by more than 15 percent of the Singapore workforce.

    SkillsFuture@SC, an initiative aimed at deepening employees’ expertise has been rolled out. Moreover, tools like SC GPT, one of the largest enterprise deployments in banking of its kind, are being employed to enhance efficiency and customer interaction.

    Data Management and Generative Intelligence

    Standard Chartered’s latest innovation is the Data Management Learning Marathon (DMLM), a program providing employees with a thorough understanding of concepts such as data quality, the data life cycle, and responsible AI.

    Used alongside SC GPT, the DMLM underscores the bank’s dedication to integrating digital intelligence into every aspect of its operations.

    Recognition for Skill Development

    Standard Chartered’s commitment to skills development has earned them the IBF Advance Award. Three of their senior leaders, Jaclyn Dove, Lee Woei Shiuan, and Richard Sykes, have been named IBF Fellows in recognition of their contributions to Singapore’s financial sector.

    CEO Patrick Lee asserted that the bank would continue to invest in talent in Singapore as a crucial global market.

    Skills Transforming Work

    Employees have already begun to see the benefits of the skills-based initiative. A senior manager in Technology & Operations now uses AI tools to streamline decision making. Similarly, a Product Wealth Specialist has incorporated GenAI capacity into an advisory platform to customize client emails and detect portfolio gaps. A business analyst is using SC GPT to decipher complex data and enhance code development.

    Commitment to a Digital Future

    With a 166-year history in Singapore and significant presence across ASEAN markets, Standard Chartered continues to demonstrate its commitment to innovation and talent development. Being awarded the “Significantly Rooted Foreign Bank” status by the Monetary Authority of Singapore (MAS) furthers the bank’s belief that transformation begins with people.

    Questions & Answers

    What is the primary goal of Standard Chartered’s training initiative?
    The main objective is to equip every employee with the skills necessary to succeed in a rapidly evolving, digital financial environment.

    What is the Data Management Learning Marathon (DMLM)?
    The DMLM is a program that offers employees a comprehensive understanding of important concepts such as data quality, the data life cycle, and responsible AI.

    What recognition has Standard Chartered received for its skill development efforts?
    The bank received the IBF Advance Award for Skills Development and three of its senior leaders were named IBF Fellows for their contributions to Singapore’s financial sector.

  • PLDT, Smart, and DICT Unite to Boost Digital Skills Among Filipinos

    PLDT, Smart, and DICT Unite to Boost Digital Skills Among Filipinos

    PLDT and its wireless subsidiary, Smart Communications, Inc. (Smart), are joining forces with the Department of Information and Communications Technology (DICT) in an ambitious effort to enhance digital literacy among Filipinos, with a particular focus on underserved communities. The initiative, dubbed “Tech for Good, Tech for All,” aims to equip more citizens with essential digital skills, ensuring that no Filipino is left behind in an increasingly connected world.

    “Through this program, we are working with the DICT to build a digitally empowered nation, allowing more Filipinos to thrive in a digital economy,” said Stephanie V. Orlino, AVP and Head of Stakeholder Engagement Team at PLDT and Smart. This collaborative effort seeks to bridge the digital divide and foster greater inclusion as the Philippines advances towards a more connected future.

    In an exciting start to this initiative, PLDT and Smart organized a Basic Digital Literacy session during the ‘Training of Trainers’ for key personnel from the ICT Literacy and Competency Development Bureau (ILCDB) and DICT Center managers. This session focused on practical skills essential for the digital age, such as smartphone usage, social media navigation, and online selling—tailored specifically for seniors and those new to technology. Yes, even Grandma can learn to sell her craft items online!

    These trainers — tasked with overseeing the country’s Tech4ED-DTCs (Technology for Education, Employment, Entrepreneurs, and Economic Development – Digital Transformation Centers) — are key figures in community-based digital hubs providing critical access to e-government services and educational resources. “At the DICT, we are committed to ensuring every Filipino, regardless of location, has the tools and skills to engage in today’s digital landscape,” stated Jimmicio S. Daoaten, Director IV of ILCDB of DICT. By localizing training opportunities, the project empowers individuals to actively participate in the country’s digital revolution.

    This innovative approach aligns with the global Digital Transformation Centers (DTC) Initiative launched by the International Telecommunication Union (ITU) and Cisco in 2019. With PLDT and Smart acting as the exclusive telecommunications partners in the Philippines, this partnership underscores the PLDT Group’s unwavering commitment to fostering inclusive digital progress across the nation.

    Questions & Answers

    How does the “Tech for Good, Tech for All” initiative aim to assist underserved communities?
    The initiative seeks to equip Filipinos in underserved communities with essential digital skills by providing access to training programs that focus on practical uses of technology, thus bridging the digital divide.

    What specific skills are being taught in the Basic Digital Literacy sessions?
    The sessions cover practical digital skills such as smartphone usage, social media navigation, and online selling, specifically tailored for seniors and individuals new to technology.

    What is the significance of the Tech4ED-DTCs?
    Tech4ED-DTCs are community-based digital hubs that provide critical access to e-government services and learning resources, playing a vital role in facilitating digital inclusion and education.

  • Amazon is making Alexa easier to use

    Amazon is making Alexa easier to use

    Imagine being able to arrange a night out in advance through Alexa by engaging in a naturally flowing conversation with the virtual assistant. This is what Amazon showed off last week at its re: Mars conference when it unveiled a preview of Alexa Conversations. Found in Amazon’s Alexa Skills Kit, Conversations allows developers to combine voice apps in order to streamline certain functions.

    Amazon showed off what Conversations could do at the conference by showing a clip of a woman using Alexa to purchase a movie ticket, reserve a table at a nearby Chinese restaurant, and order an Uber to pick her up. The whole process took less than a minute. Amazon says that this “night-out” scenario is the first of many that will allow users to quickly move from one voice app to another inside one conversation. The Conversation feature is designed to reduce the number of interactions it takes to get things done. For example, with the “night-out” scenario, approximately a dozen instructions were required to arrange the whole evening compared to the 40 or so that it would have taken without the new capability. And to make Alexa even more conversational, the virtual assistant can order an Uber by saying “Get me a ride,” instead of “Alexa, launch the Uber skill.”

    Last year, Amazon introduced Follow-up Mode so that users can ask Alexa to handle multiple tasks without having to repeat the “Alexa” hotword every time they want to add a task or request. This can be enabled by opening the Alexa app on your phone and swiping to the right to reveal the app’s menu. From there, go to Settings > Device Settings and tap on the appropriate device. Scroll down to Follow-up Mode and toggle it on. This should make asking Alexa to do multiple tasks a lot easier and quicker. Google launched something similar to Continued Conservations for Google Assistant. This allows users to continue a conversation without having to continually say “Ok, Google.”

    “If you make customers repeat information again and again and again, you are forcing them to believe that they are talking to a dumb entity, and if that’s the rapport you’re building with them from the get-go, the chances are they’re never going to delegate higher order tasks to you, because they will never think you’re capable of solving higher-order problems for them.”-Sanju Pancholi, Alexa AI senior product manager, Amazon.

    Eventually, Amazon could add different Skills for Alexa that will allow users to order food to be delivered, buy a present, or view content at home. Alexa currently is on over 100 million devices and users have more than 90,000 skills that can be enabled for the platform. With 325,000 developers using the Alexa Skills Kit, we can expect many more Skills to be available in the future.

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  • Malaysia’s MMU, Teradata ink pact on big data analytics skills

    Malaysia’s MMU, Teradata ink pact on big data analytics skills

    Multimedia University, Malaysia (MMU) and Teradata have announced a strategic partnership to collaborate on education and research in an effort to cultivate the next generation of data science professionals and experts in Malaysia.

    Through this co-operation, MMU will gain access to the Teradata University Network (TUN), a web-based portal that provides complementary teaching and learning tools used by more than 45,000 students around the world to share expertise, access knowledge as well as information on how to enhance both curriculum and align research to the current industry needs.

    Teradata University Network currently has over 5,500 registered faculty members, from over 2,400 universities, in 115 countries, with thousands of student users.

    A key to the success of Teradata University Network is that it is led by academics to ensure the content will meet the needs of today’s classrooms.

    Leveraging the partnership, MMU’s Faculty of Computing and Informatics will offer a Data Science Specialization as part of its Bachelor of Computer Science degree.

    This step was taken following the formalization of a Data Science Institute (DSI) at MMU last month designed to cater to both research and industry engagement of MMU’s expertise in this area.

    “This MoU facilitates greater input from a leading industry player, and Teradata has committed to provide experts to support exposure to our students and staff alike to its services and solutions,” said MMU president Ahmad Rafi Mohamed Eshaq.

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