Retail News CRM

Tag: SMEs

  • World Bank Urges Thailand to Lift 12% AI Adoption Rate for 2037 Goal

    World Bank Urges Thailand to Lift 12% AI Adoption Rate for 2037 Goal

    Thailand must lift its corporate artificial intelligence adoption beyond the current 12 per cent rate to hit high-income status by 2037, according to the World Bank.

    Only about one in eight Thai businesses currently deploys AI tools, despite recent data centre investments and an established electronics manufacturing base. Speaking at the Bangkok Business Summit, World Bank vice-president for East Asia and Pacific Carlos Felipe Jaramillo warned that commercial adoption remains too concentrated among large corporations in the capital.

    Closing the SME technology gap

    Small, medium and micro-enterprises outside Bangkok account for the bulk of employment but lag in digital capabilities. The multilateral lender presented its “Building Thailand’s Future Today” report at the summit, hosted by the Joint Standing Committee on Commerce, Industry and Banking, setting out reforms for enterprise competitiveness.

    Thailand spends roughly 1 per cent of gross domestic product on research and development. Across the East Asia-Pacific region, that average sits at 2.5 per cent. World Bank senior economist Katherine Stapleton said closing that divide requires redirecting state R&D incentives toward smaller firms rather than limiting innovation programmes to top-tier conglomerates.

    RetailNews Asia notes that enterprise technology providers across Southeast Asia face a similar bottleneck: high digital consumer penetration alongside sluggish software uptake inside merchant supply chains. While Bangkok ranks among the region’s most connected consumer markets, commercial software integration across provincial retail and logistics networks remains sparse.

    Raising growth targets

    Meeting the government’s 2037 high-income target will require annual real GDP growth to jump to 5.4 per cent per person. Thai economic expansion has averaged 2.2 per cent per person since the pandemic.

    Exports generate roughly 70 per cent of Thailand’s gross domestic product, yet foreign direct investment continues to generate weak spillover gains for local suppliers. The World Bank argues that upgrading domestic software capabilities and fostering regional commercial hubs will determine whether the economy escapes middle-income stagnation.

    The Joint Standing Committee and state planning agencies are now reviewing corporate tax breaks and startup development programmes ahead of the next fiscal policy cycle.

  • Siem Reap Trade Fair Opens Commercial Pathways for Local Producers

    Siem Reap Trade Fair Opens Commercial Pathways for Local Producers

    A regional trade fair in Siem Reap opened commercial channels for provincial producers seeking access to wider consumer markets. The event connects makers of domestic goods directly with retailers, wholesalers and hospitality buyers across Cambodia.

    Producers presented packaged food, agricultural goods, textiles and handicrafts to commercial buyers seeking local inventory. Direct exhibition formats give regional enterprises access to store shelves and hospitality supply chains without intermediary distributor markups.

    Connecting Provincial Goods to Supermarket Shelves

    Organisers built the platform to address distribution bottlenecks that often keep provincial goods out of modern retail networks. Direct contact with procurement managers allows suppliers to negotiate order volumes, adjust packaging and meet quality standards required by national store chains.

    Similar trade exhibitions across secondary cities in Southeast Asia have helped regional craft and food producers secure stable supermarket listings. Modern grocery operators and hotel groups in Cambodia face persistent demand for verified local products from domestic shoppers and international visitors.

    Expanding Domestic Supply Chains

    Retail chains and hospitality buyers face higher logistics costs on imported packaged goods, accelerating demand for dependable domestic alternatives. Local suppliers use the exhibition platform to align barcoding, packaging durability and batch sizes with formal retail criteria.

    Participating vendors are now fulfilling wholesale orders secured during the event as provincial trade organisers prepare follow-up sourcing sessions for the coming retail quarters.

  • CelcomDigi Debuts Sophia AI to Automate SME Workflows in Malaysia

    CelcomDigi Debuts Sophia AI to Automate SME Workflows in Malaysia

    CelcomDigi rolled out an agentic artificial intelligence platform called Sophia AI in Malaysia, targeting operational bottlenecks across retail, supply chain, and small-business operations. The carrier developed the tool after testing more than 400 internal automations across its own corporate workflows.

    Unlike simple conversational bots, agentic AI operates autonomously across connected business systems. The platform executes multi-step tasks, flags processing exceptions, and updates enterprise software without requiring manual intervention from staff.

    Automating Retail and Supply Chains

    For retail and wholesale distribution networks, the platform takes over the invoice-to-payment cycle. Sophia AI reads supplier invoices, validates billing data against purchase orders, routes payment approvals, and updates accounting records across multi-store operations.

    CelcomDigi also designed the architecture to handle procurement and inventory tracking in manufacturing, appointment scheduling and claims processing in healthcare, and document verification for public sector agencies. Businesses can adjust the tool to match their existing infrastructure rather than overhauling internal software systems.

    “Our focus now is helping other organizations, particularly SMEs, achieve the same benefits,” said T. Kugan, chief enterprise business officer at CelcomDigi. “With our agentic AI solution, we can successfully eliminate repetitive administrative tasks while empowering employees to devote time on higher-value work.”

    Closing the Enterprise Adoption Gap

    Regional telecom operators are pitching automation software directly to commercial clients to grow enterprise revenue beyond standard mobile connectivity. Similar rollouts by Singtel in Singapore and HKT in Hong Kong show carriers bundling proprietary software with 5G data pipelines and cloud hosting.

    Adoption among smaller merchants remains uneven. Findings from Malaysia’s Ministry of Finance Economic Outlook 2026 report show SMEs struggle with artificial intelligence deployments because of unclear returns on investment and software tools built only for large corporations. CelcomDigi is pairing Sophia AI with its enterprise data, cloud, and cybersecurity bundles to lower onboarding friction for smaller accounts.

    Commercial rollouts for Malaysian enterprise clients begin immediately through CelcomDigi’s business division.

  • Cambodia Boosts Food Safety and Export Potential with Singaporean Partnership

    Cambodia Boosts Food Safety and Export Potential with Singaporean Partnership

    Phnom Penh is taking significant steps to elevate its food safety and processing capabilities through a new collaborative training initiative. The Ministry of Industry, Science, Technology and Innovation (MISTI) in Cambodia, in partnership with the Embassy of Singapore, has commenced a five-day program designed to improve food safety, boost agro-processing, and help Cambodian businesses produce export-ready, high-quality goods.

    This initiative, held at the Cambodia-Singapore Cooperation Centre, provides specialized training for Cambodian officials. The curriculum focuses on essential areas such as food safety management, preservation techniques, value addition, and sustainable production practices, aiming to strengthen the country’s food sector from farm to market.

    Strengthening Consumer Trust And Market Competitiveness

    Minister of Industry, Science, Technology and Innovation Hem Vanndy emphasized that robust food safety systems are vital for protecting public health and fostering consumer confidence. Such improvements also play a crucial role in enhancing the competitiveness of both industrial players and small and medium-sized enterprises (SMEs) within the market. Vanndy noted that investing in food safety safeguards consumer well-being today and bolsters Cambodia’s long-term reputation and economic future.

    The minister highlighted key priorities, including reducing post-harvest losses, adopting modern processing and packaging technologies, adhering to international standards, and promoting resource-efficient production methods. These efforts are expected to support Cambodia’s economic transition from basic production towards higher-value manufacturing, opening new avenues for local producers to reach regional and international consumers.

    A New Phase of Bilateral Cooperation

    Steven Pang Chee Wee, the Ambassador of Singapore to Cambodia, stated that this training program was developed specifically to address MISTI’s priorities, marking a new chapter in bilateral capacity-building cooperation. This marks the first customized course under the Singapore Cooperation Programme to be hosted at the Cambodia-Singapore Cooperation Centre, setting a precedent for future tailored collaborations between the two nations.

    The ambassador acknowledged Cambodia’s abundant agricultural output, noting that it presents considerable opportunities for increased value creation through enhanced processing, preservation, and food safety protocols. The course also supports MISTI’s broader objective of strengthening Cambodia’s National Quality Infrastructure, encompassing standards, metrology, accreditation, and laboratory testing. This systematic approach will help local micro, small, and medium enterprises improve product quality, enabling them to better access regional and international markets. The Cambodia-Singapore Cooperation Centre, established in 2002 and upgraded in 2018, has already provided capacity-building programs to over 19,000 Cambodian government officials, underscoring the long-standing partnership.

    RetailNews Asia notes that improving food safety and processing capabilities is a common strategy across Southeast Asia to boost agricultural exports and strengthen domestic consumer confidence. Similar initiatives have been seen in Vietnam and Thailand, where robust standards are essential for tapping into high-value markets. For retailers and F&B businesses operating in Cambodia, this move promises a more reliable supply chain of locally sourced, higher-quality products, potentially reducing import reliance and supporting local producers.

  • APAC SMEs Eye European Trade Boom: FedEx Survey Unveils Surging Confidence & Growth Trends

    APAC SMEs Eye European Trade Boom: FedEx Survey Unveils Surging Confidence & Growth Trends

    Federal Express Corporation, a global leader in express transportation, has released the findings of a survey focusing on trade lane trends between the Asia Pacific (APAC) and Europe. The study illuminates the main drivers and obstacles to cross-border trade.

    Survey Details and Findings

    The survey, carried out in September 2025, gathered responses from 850 small- and medium-sized businesses (SMEs) across 13 APAC markets and over 1,200 SMEs across nine European markets. The study sought to understand business sentiment, readiness, and challenges in the context of cross-border expansion among APAC firms looking towards Europe and European firms eyeing APAC.

    The results show a significant upswing in European trade among APAC SMEs, with 76% of respondents noting elevated export volumes over the previous year. The United Kingdom (42%), Germany (40%), and France (38%) were identified as the chief markets propelling business growth.

    European SMEs also displayed strong confidence, as 87% of businesses are tilting their trade balance in favor of the APAC region or maintaining their current levels. China (55%), Japan (36%), and South Korea (24%) were identified as the top growth markets for the next two years. Importantly, this mutual optimism among SMEs mirrors the broader market dynamics, as the Asia–Europe trade lane witnessed thirty consecutive months of growth up to August 2025, underlining the impressive growth momentum in this critical business corridor.

    Trade Lane Developments and Challenges

    The escalation in Asia-Europe trade is attributable to several key factors. In the APAC region, robust consumer demand in Europe, better price competitiveness for Asian products and services, and strategic expansion opportunities have been instrumental, with 68% of participants attributing growth to these elements. A notable 85% of APAC businesses plan to inaugurate or expand trade with Europe in the next 12–24 months.

    Conversely, European businesses are attracted to APAC due to strategic potential, comprehensive logistics solutions, and favorable trade agreements. Despite the strong interest from both APAC and European SMEs to broaden cross-border trade, they also recognize the hurdles that lie ahead. Changes in regulations, intricate customs procedures, and worldwide market volatility are major apprehensions, affecting 86% of APAC SMEs and 78% of European SMEs.

    To address these issues, SMEs are exploring solutions. 30% of APAC and 41% of European firms are seeking digital tools to enhance supply chain visibility, simplify shipping, and decrease delivery times. Moreover, 27% of APAC and 41% of European SMEs are calling for improved customs expertise to steer through shifting regulations, avert delays, and manage costs effectively.

    Supporting Asia-Europe Trade

    Salil Chari, senior vice president, Marketing and Customer Experience at FedEx, Asia Pacific, asserted, “In the face of ongoing changes in global trade, it’s heartening to witness APAC and European SMEs exhibiting strong confidence in expanding along the Asia–Europe trade corridor. At FedEx, we’re aiding our customers to unlock their next growth phase by combining the reach of our global network, the strength of digital innovation, and our profound trade expertise, helping them trade smarter, more efficiently, and with greater confidence.”

    To bolster the growing trade, FedEx added five weekly flights connecting Asia to Europe during this month. Additionally, FedEx improved connectivity between Vietnam and Europe, lessening shipment time by one day. FedEx currently operates 26 weekly flights connecting APAC shipments to Europe, ensuring express shipments reach major European destinations within 48 hours.

    FedEx’s integrated air-and-road network, one of the fastest in Europe, guarantees swift deliveries across the region. With logistics hubs in Paris, France, and Liege, Belgium, the network supports over 550 pick-up and delivery stations across 45 countries and territories, sorting more than two million packages daily.

    FedEx also provides a wide array of smart digital solutions and specialized trade expertise to simplify cross-border trade. Their tools allow customers to streamline customs declarations by uploading Electronic Trade Documents digitally, track clearance status through the FedEx Import Tool, and access the FedEx Go-To Europe Hub – a platform with multimedia resources, trade guidelines, and local market insights.

    Questions & Answers

    What percentage of APAC SMEs reported an increase in export volumes to Europe over the past year?
    76% of APAC SMEs reported an increase in export volumes to Europe over the past year.

    What are the main concerns for SMEs conducting business across borders?
    Regulatory shifts, complex customs procedures, and global market volatility are major concerns for SMEs conducting business across borders.

    What measures has FedEx taken to support the growing trade between APAC and Europe?
    FedEx has added five weekly flights connecting Asia to Europe, improved connectivity between Vietnam and Europe, and offers a suite of smart digital solutions and specialized trade expertise to facilitate cross-border trade.

  • Revolutionizing Global Commerce: Ant Group’s Vision for AI-Driven Financial Tools for SMEs

    Revolutionizing Global Commerce: Ant Group’s Vision for AI-Driven Financial Tools for SMEs

    Eric Jing, Chairman of Ant Group, recently presented his vision for propelling small-to-medium-sized enterprises (SMEs) into the next level of productivity at the Singapore FinTech Festival. He posited that artificial intelligence (AI)-driven financial tools and tokenised transactions would fundamentally transform how SMEs function and compete on a global scale.

    AI-Driven Transformation for SMEs

    Jing highlighted Ant Group’s dedication to equipping SMEs with AI-driven payment and operational tools. He believes the tools will position companies to reap the rewards of an upcoming global productivity boom. Jing expressed his belief that frontier technology can significantly foster inclusion and support SMEs.

    Singapore: A Global Hub for Growth

    Ant International, which became autonomous in 2024, has its headquarters in Singapore. It collaborates with over 1,400 institutional partners and its global payment and digitalisation network caters to 150 million businesses. The network also links QR-based wallets reaching more than 1.8 billion consumer accounts worldwide.

    Expectations for AI-Driven Finance

    Jing forecasts an increase in personalised AI financial advisors for consumers and an accelerated shift toward agentic commerce for businesses. He predicts the latter will be driven by autonomous systems capable of managing comprehensive payment and operational tasks. Jing believes that AI agents could be instrumental in helping SMEs that struggle with the complexities of the global trade environment.

    AI Tools Enhancing Efficiency for SMEs

    Antom, the merchant services division of Ant International, is already leveraging AI with Antom Copilot. This tool streamlines payment integration, onboarding, risk settings, and chargeback management. According to Ant International, Copilot reduces integration time by over 90%, improves winning rates for chargebacks by three percentage points, and cuts resolution time by 46%.

    Antom also recently launched EPOS360, an integrated application that combines POS systems, payments, banking, lending, and growth support into one platform. This tool is designed to help micro, small, and medium enterprises (MSMEs) expand more efficiently. Jing depicted these AI agents as virtual Chief Operating Officers (COOs) and Chief Financial Officers (CFOs) that serve as planners and implementers for SMEs.

    Emergence of Multi-Agent Systems

    Jing stressed that autonomous multi-agent systems capable of executing complex transactions are not just theoretical but are already becoming a reality. He maintained that these systems will form the backbone of the next phase of global digital commerce, especially for SMEs operating internationally.

    Jing underscored the importance of tokenisation of money as a key facilitator of real-time global transactions, especially for companies engaged in international trade. He also emphasised the importance of policy guidance from regulators.

    Trials in Tokenised Money

    In the context of Project Guardian, Ant International has taken part in pilot programmes involving tokenised money and cross-border transactions. These trials have illustrated how blockchain-based payments can provide real-time transparency and credibility to SMEs operating globally.

    Through the Monetary Authority of Singapore’s (MAS) PathFin.ai initiative, Ant International is also sharing its expertise on AI implementation. Jing highlighted the company’s Falcon Time-Series Transformer, an 8.5-billion-parameter model for FX and liquidity forecasting, which has contributed to significant improvement in cash-flow prediction accuracy and reduced hedging costs for businesses.

    Questions & Answers

    What is Ant Group’s vision for SMEs?
    Ant Group aims to equip SMEs with AI-driven financial tools and other operational aids to boost their productivity and global competitiveness.

    How is Ant International leveraging AI for SMEs?
    Ant International uses AI through tools like Antom Copilot and EPOS360 to streamline payment integration, onboarding, risk settings, and chargeback management, making these processes more efficient for SMEs.

    What are the benefits of tokenised money for SMEs?
    Tokenised money can facilitate real-time global transactions, providing transparency and credibility for SMEs that operate internationally. Through blockchain-based payments, SMEs can gain a competitive edge in the global market.

  • FedEx report: Micro-business boom in APAC

    FedEx report: Micro-business boom in APAC

    Micro-multinational businesses in the Asia Pacific are experiencing a business boom, according to new FedEx research.

    Its study shows that 63 per cent of these businesses are achieving annual revenue growth, a success rate achieved by only half of small- to medium-size enterprises (SMEs).

    A previous study last year revealed the greater potential for business growth among SMEs that export goods to overseas markets compared to those that do not. Taken together, the two studies underscore the business benefits of export markets generally, either through simple exports or, like the micro-multinationals in the latest study, by establishing a more direct presence.

    Conducted in September by Harris Interactive for FedEx Express, the study examined trends and characteristics among micro-multinationals, a subset of SMEs that either set up with a presence in multiple markets, or leverage online business platforms and the increased openness of the global economy to expand into overseas markets.

    Another key finding was that APAC micro-multinationals have a marked preference for markets within the region. Other APAC markets make up six of the top eight overseas markets targeted by APAC micro-multinationals, with China topping the list of markets with a micro-multinational presence.

    “We’ve long believed that businesses don’t need to be big to be global, and this study confirms that small businesses that have established a presence in other markets are seeing this strategy pay off substantially,” says FedEx Express Asia Pacific president Karen Reddington.

    “Asia Pacific micro-multinationals have overwhelmingly chosen to set up in other Asia Pacific markets, strengthening regional interconnectivity and driving growth in the intra-Asia trade corridor, the world’s fastest-growing international trade lane. This will translate into job creation, a more efficient pipeline for goods and services and, ultimately, economic growth across the region.”

    As well as accelerated growth opportunities, APAC micro-multinationals believe their presence in multiple markets provides other advantages unavailable to SMEs in a single market. These include access to lower-cost workers (46 per cent), lower overheads (37 per cent) and the availability of different skill sets (36 per cent).

    Also, 63 per cent of micro-multinationals say that running a business in multiple markets is easier than it would have been even five years ago, while 19 per cent do not even believe this would have been possible for them then.

    Harris Interactive used a mix of telephone and online interviews to survey 595 senior decision-makers in micro-multinational companies (companies with 1-249 employees based in more than one country). The research covered 12 global markets across four regions.

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  • Indonesia provides free domain names for SMEs

    Indonesia provides free domain names for SMEs

    The Communications and Information Ministry is trying to propel small and medium enterprises (SMEs) into regional and global markets, by providing free domain names to help them take advantage of the country’s growing e-commerce sector.

    The government will provide the free domain names to about 8 million SMEs in all parts of the country until 2020, Communications and Information Minister Rudiantara said on Wednesday.

    In the first stage, the ministry would provide free domain names to 1 million SME customers of stateowned Bank Rakyat Indonesia (BRI) by 2018, he said. The ministry, in partnership with BRI, has also developed a digital platform for SMEs.

    “We want to speed up the [1 million free domain name] program and BRI has a lot of SME customers,” Rudiantara said on the sidelines of the signing of the memorandum of understanding (MoU) in Jakarta, adding that that it might collaborate with other companies if necessary.

    Under the current cooperation with BRI, the SMEs will be given a free domain name for a year. At present, a commercial domain name in Indonesia costs between US$10 and $20 a year.

    BRI president director Asmawi Syam said the free domain would directly involve SMEs in the e-commerce business and expand their market, while the digital platform would help transform the SMEs which are the backbone of the Indonesian economy.

    Currently, BRI has 9.5 million SME debtors in total. The program, launched in August, has managed to facilitate free domain names for 5,000 of them. As of September, BRI’s outstanding loans to SMEs stood at Rp 397 trillion ($30.4 billion).

    According to data from the Central Statistics Agency (BPS), there are more than 54.5 million SMEs in Indonesia. Accounting for around 60 percent of the country’s gross domestic product (GDP), they provide jobs for almost 99 percent of Indonesian workers.

    BRI consumer banking director Sis Apik Wijayanto explained that not all of the lender’s clients in the SME segment would participate in the program, as it was only aimed at companies with good business prospects.

    The domain names, he further said, would allow them to sell their products nationwide and even abroad.

    “If they are growing, it will be also good for BRI. When they have wider market, their turnover will increase and they will need bigger financings or loans from BRI to expand their business,” Sis said.

    The ministry’s target of 1 million domain names, he added, could be easily achieved due to the large number of BRI’s SME customers.

    The lender has been disseminating information related to the program in its 12 regional offices in 10 provinces and aiming to do so in all 34 provinces in the country. It has also provided training for its clients in Yogyakarta, and in seven cities of West Java, on how to manage a website.

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