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Tag: Spirent

  • Openet names Regan marketing development VP for APAC

    Openet names Regan marketing development VP for APAC

    Openet has appointed Tony Regan as vice president of market development for the APAC region, the BSS firm announced earlier this week.

    In his new role, Regan will run Openet’s market development team in APAC, working closely with regional sales VP and sales team to drive the company’s continued expansion in the region, the company said.

    Prior to joining Openet in 2016, Regan held various senior roles within the Telefonica group in Ireland, Spain and Latin America. In his previous role at Openet, Regan ran the company’s consulting division, advising operators on strategy development and execution.

    Regan will be based in Openet’s APAC headquarters in Kuala Lumpur, Malaysia.

    Openet was established in Kuala Lumpur in 2006 and has grown to provide regional service and support, managed services and software development for all of Openet’s APAC customers. The company employs over 180 people in Malaysia.

    Eric Updyke to take helms at Spirent Communications

    Spirent Communications has appointed a new chief executive officer. Eric Updyke, a former Amdocs executive, has started working for the company on April 1, and will take up the CEO role on May 1.

    Updyke will succeed retiring CEO Eric Hutchinson, who will step down on May 1. The company had announced last November that Hutchison planned to retire after 37 years of working for Spirent. He has held the CEO position since being appointed in 2013.

    In a statement, Spirent said Updyke “has extensive experience in international business management with a strong technical understanding of the markets in which Spirent operates.”

    He has worked in various sections of the industry over the last 30 years and has led transformative growth programs on a global scale.

    Updyke joins Spirent from Amdocs, where he most recently served as president of the company’s services group, with responsibility for its managed services, testing and system integration businesses.

    Prior to joining Amdocs, Updyke held executive roles at Nokia Siemens Networks and AT&T.

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  • Malaysia provides Tweakker with entry into Asian MVNO market

    Malaysia provides Tweakker with entry into Asian MVNO market

    Spirent Communications has announced  that the firm’s mobile device intelligence unit -Tweakker, has won its first contract with a mobile virtual network operator [MVNO] in Asia. Called redONE , the contract enables the MVNO to embed Tweakker’s self-care smartphone Device Guides on its website with a link to Tweakker’s cloud. After training provided by Tweakker, customer care agents will be able to reference them to minimize the time it takes when on-boarding new subscribers if they experience difficulties in getting online.

    During calls, agents will simply direct callers to the correct place in the self-care device guide library on redONE’s website through a link delivered by SMS or email. “Over 51 per cent of Malaysia’s 35 million mobile subscribers now have smartphones and this figure can only rise in the years ahead as feature phones gradually disappear,” said redONE’s CEO, Farid Yunus.

    He continued, “With a highly-diverse smartphone market, the only way our care agents can handle our growth and on-boarding connectivity issues as a result is having access to Tweakker’s how-to Device Guides.”

    Tweakker’s general manager Dennis Poulsen added, “This groundbreaking contract in the Asian market paves the way for Tweakker to quickly expand its presence in this young, vibrant smartphone region.”

    “redONE and other agile MVNOs know only too well the painful consequences of poor customer care.”

    “Tweakker’s market-proven Device Guides will help them to deliver best-practice customer engagement and solution.”

    Founded in 2012, redONE built its customer base to one million in just under three years.

    With plans to open more retail outlets across the country next year, the MVNO expects to double its customer base by end 2016 through ambitious customer acquisition campaigns. Key to achieving its growth target will be the ability to offer postpaid mobile plans at the lowest rates as well as delivering the best possible customer engagement on-boarding experience.

    Tweakker’s cloud-based Device Guides enable mobile virtual network operators (MVNOs) to provide end-users flexible self-care and high quality customer care experience with radically reduced customer care costs.

    Through its market leading device intelligence library and APN Setup, Tweakker provides MVNOs fast and seamless zero-touch on-boarding for new subscribers ensuring rapid revenue uptake.

    By connecting with Spirent’s device library, MVNOs can tap into the world’s richest and most accurate device capability data, with over 150 data points per device, and to enrich their subscriber insight for marketing and business decision purposes.