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Tag: StarHub

  • StarHub has no plans to buy M1

    StarHub has no plans to buy M1

    Despite speculation, Singapore operator StarHub has no intention of acquiring or merging with struggling rival M1, according to reports.

    StarHub’s management does not plan to acquire M1, Singapore’s smallest major operator whose major shareholders recently revealed are conducting strategic reviews of their ownership.

    But the research report noted that it will be up to StarHub’s majority owner ST Telemedia to decide whether to pursue a purchase or merger.

    ST Telemedia owns 56% of StarHub, and is itself wholly owned by Singapore state investment company Temasek Holdings.

    But even if ST Telemedia is interested in a deal, the report notes that Singapore’s regulator is not likely to permit a deal that would result in spectrum holding even if it would allow another operator to acquire M1.

    Maybank Kim Eng has maintained a sell rating for StarHub shares due to what it says are structurally poorer margins.

    StarHub has separately recently announced the appointment of a new chief for its enterprise business group – former Integrated Health Information Systems CEO Chong Yoke Sin.

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  • StarHub opens Hubtricity innovation center

    StarHub opens Hubtricity innovation center

    Singapore’s StartHub has opened a new innovation center and converged operations cockpit named Hubtricity, aimed at accelerating Singapore’s transformation into a Smart Nation.

    The 58,000 square feet facility will act as a foundation to foster service innovation and co-creation with partners and customers.

    The centerpiece at Hubtricity is the converged command cockpit, where StarHub with real-time data can monitor how its fixed, mobile and pay TV networks and services are performing and understand how customers are using and responding to its service offerings through call center metrics and social media analytics.

    Tan Tong Hai, CEO of StarHub said Hubtricity is derived from three words Hubbing – the convergence of technology and services; Tri – the three core networks that power Hubbing; and City – where it is about the consumers.

    “Hubtricity not only showcases our extensive connectivity and deep competency in data analytics and cyber security, but is also a co-working space for partners and start-up companies to create solutions for a Smart Nation,” said Tan.

    “Currently, we are working with both local and global partners to build platforms, such as smart home, intelligent vehicles, connected buildings, virtual reality and smart retail, to meet the future needs of our customers,” added Tan.

    As a home-grown company, StarHub supports the nurturing of local talent and is keen to help drive the local tech startup ecosystem. Hubtricity aims to bring local technopreneurs together, who can create ideas and test out their solutions, catalyzing greater collaboration and innovation from Singapore.

    Kiren Kumar, assistant managing director at Singapore Economic Development Board, said that with Hubtricity, StarHub is investing in capabilities that will enable it to innovate and develop new digital products, services and solutions with partners across industries.

    “Hubtricity will add to Singapore’s position as the Digital Capital of Asia and will create exciting jobs in Singapore in areas such as cyber security and social media analytics,” said Kumar.

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  • StarHub Q4 profit falls 33.2%

    StarHub Q4 profit falls 33.2%

    Singapore’s StarHub revealed its fourth quarter profit fell 33.2% to S$54 million ($38.6 million), as a result of higher costs and growing competition.

    Revenue for the quarter stayed flat at S$634.8 million, but service revenue grew 1% year-on-year to S$567.1 million.

    Higher handset subsidies, a higher finance expense and other costs all contributed to the decline in profit during the quarter.

    Mobile revenue decreased slightly to S$311.8 million, with both postpaid and prepaid ARPU declining by S$2 year-on-year to S$70 and S$15 respectively. Pay TV revenue also decreased 6% year-on-year to S$93.9 million.

    Broadband revenue by contrast grew 4% year-on-year to S$54 million, with ARPU growing S$2 year-on-year to S$37. But residential broadband customers fell by 1% year-on-year to 473,000.

    Enterprise fixed line revenue also grew 10% year-on-year to S$107.2 million due to a higher take-up of data and managed services.

    For the full year, SartHub’s net profit fell 8.3% to S$341.4 million, with total revenue down 1.9% to S$2.39 billion. Mobile revenue was up 2% to S$1.2 billion, broadband revenue was 8% higher at S$216.6 million and enterprise fixed revenue increased 3.9% to S$400 million.

    “Despite increased competition, we have registered growth in key areas. Mobile, which accounts for half of our total revenue, showed resiliency as we saw an increase in subscriber base and data revenue. Momentum for our broadband revenue was maintained and we also witnessed a consistent revenue growth in our enterprise fixed business,” StarHub CEO Tan Tong Hai said.

    “In the new year, we remain focused on our customer-centric approach to deliver innovative solutions to both our consumer and enterprise customers.”

    Based on the current outlook, StarHub is currently projecting roughly flat service revenue for the current year. The operator has a capex target of around 13% of total revenue.

    The Singaporean mobile market is facing renewed competitive pressure due to the upcoming entry of Australia-based TPG Telecom as well as the impact of disruptive 4G MVNO Circles.Life.

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  • M1, StarHub may share more mobile infrastructure

    M1, StarHub may share more mobile infrastructure

    Singapore’s M1 and StarHub are considering expanding their mobile infrastructure sharing arrangements to gain a greater competitive edge against new market entrant TPG Telecom.

    The companies announced they have signed a memorandum of understanding covering the evaluation of potential further collaboration in network infrastructure sharing.

    M1 and StarHub have been sharing infrastructure including combined antenna systems, in-building fiber and tunnel cables for many years.

    Now the operators are exploring a deeper collaboration focused on sharing radio access network, backhaul and access assets.

    The collaboration is aimed at enabling both operators to optimize the use of a number of network elements while improving coverage and capacity for customers. The companies plan to continue to manage network traffic independently.

    StarHub CEO Tan Tong Hai said pooling network resources will allow both operators to roll out more cost effective next-generation networks to manage the exponential growth in demand for mobile data.

    “We are cooperating to bring the Singapore infocomm industry to the next level, to compete not on pure infrastructure ownership, but at a higher level of customer service and innovative value creation,” he said.

    “Sharing mobile network radio elements with M1, but keeping our individual mobile core networks, will allow StarHub to provide better mobile service (in particular, mobile coverage) and still be able to differentiate ourselves.”

    M1 CEO Karen Kooi added that the agreement could lower both operators’ operational and capital expenditures, allowing them to invest in the future technologies needed to keep Singapore at the forefront of the ICT industry.

    Singapore recently granted a fourth mobile license to TPG Telecom, after the Australian fixed line operator won a new entrant spectrum auction with a bid of S$105 million ($72.8 million).

    The terms of the allocation call for TPG to provide nationwide street level 4G coverage within 18 months of the license coming into effect, meaning the company will soon be a competitive threat for StarHub, M1 and incumbent Singtel.

  • StarHub launches services over APG submarine cable

    StarHub launches services over APG submarine cable

    Singapore operator StarHub has announced the launch of services over the new Asia-Pacific Gateway (APG) submarine cable network, which connects nine countries in the region.

    The APG is a 10,900 kilometre cable network system with capacity exceeding 54Tbps, the highest of any similar network in Asia.

    It has connection points in Mainland China, Hong Kong, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand and Vietnam.

    There are three landing points in China – Shanhgai Nanhui, Chongming and Hong Kong – operated by major Chinese providers.

    “Singapore is China’s largest foreign investor. To serve Singapore enterprises expanding to China, we are pleased to provide them with a new international connectivity on APG, catering for the growing economic activities between China and Southeast Asia,” Benjamin Tan, vice president of international business at StarHub, said in a media release.

    StarHub has partnered with operators in each country to provide services for its enterprise customers requiring international connectivity to any of these overseas markets.

    APG also enhances StarHub’s international connectivity by providing traffic routing diversity to submarine cable systems such as Asia-Pacific Cable Network 2 (APCN2), Asia Submarine-cable Express (ASE) and Asia-America Gateway (AAG).

    This will provide Singapore based enterprises more options to connect to other parts of Asia Pacific as well as minimise impact of any service disruption resulting from submarine cable damage, which can be caused by accidents or natural disasters.

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  • Singapore Slingers seals three-year broadcast deal with StarHub

    Singapore Slingers seals three-year broadcast deal with StarHub

    Slingers and StarHub have entered into a partnership that will see the pay TV operator become the official broadcast partner of the Singapore Slingers for three years starting with the upcoming ASEAN Basketball League (ABL) season.

    All of the Slingers’ matches in the ABL will be shown “live” on StarHub’s free sports channel, Hub Sports Arena (StarHub TV Channel 112/205). Non-StarHub TV customers can also watch the channel by connecting their TV sets to a cable point and turning to 76.25MHz.

    In addition, the games will be accessible on smart devices through StarHub’s online streaming service, StarHub Go.

    “This broadcast agreement with StarHub is poised to give the team a massive boost as our games can now reach a wider audience,” said Michael Johnson, general manager of the Singapore Slingers. “After coming so close to winning the league last season, we believe we are poised to go on another championship run, and our fans will be able to follow us more closely with this partnership.”

    Lee Soo Hui, head of content and TV at StarHub, said that being a homegrown brand, they are proud to back the Slingers.

    “The team is fueled by the support of the fans which is why we are making it as convenient as possible for them to follow the Slingers,” said Lee. “With this partnership, Slingers fans can now catch the team’s ABL matches ‘live’ on multiple platforms across TV, tablets and smartphones, so they can cheer the team on wherever they are.”

    She said StarHub will also be looking to engage fans by running contests where viewers can stand to win premiums and tickets to Slingers matches.

    Now into its seventh season, the six-team ABL welcomes three new teams to the league – Alab Pilipinas (Philippines), Hong Kong Eastern Long Lions (Hong Kong) and Kaohsiung Truth (Taiwan). They will be joined by the defending champions Westports Malaysia Dragons (Malaysia), Singapore Slingers (Singapore) and Saigon Heat (Vietnam).

    Each of the six teams will face each other four times during the three-month elimination round. The top four squads with the best record will then enter the playoffs.

    Meanwhile, StarHub TV in partnership with Astro Malaysia, is launching Go Shop (StarHub TV Channel 110), a 24-hour, Mandarin shopping channel that will also be made available on StarHub Go, StarHub’s video streaming service, by early next year.

    To entice consumers, Go Shop will introduce special offers on TV through innovative bundling that cannot be found anywhere else. It aims to offer value by combining the main product with other product lines to complement the core offering.

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  • StarHub launches data roaming to 9 APAC markets

    StarHub launches data roaming to 9 APAC markets

    Singapore’s StarHub has launched a new flat rate multi-destination monthly mobile data roaming plan covering all mobile networks in nine APAC markets.

    The DataTravel plan offers 2GB of data for 30 days when roaming to Australia, Hong Kong, Indonesia, Malaysia, New Zealand, South Korea, Taiwan, Thailand and The Philippines for a flat S$15 ($10.50), or 3GB for S$20.

    While roaming, customers will not need to manually search for specific networks and can instead leave their phones to connect to the strongest available signals.

    “With DataTravel, we are happy to free our customers from the common constraints of overseas data usage, that are cost and accessibility,” StarHub head of product and marketing Wang Li-Na said.

    StarHub will also send SMS notifications before a plan expires and depletes, and customers will be able to top up with additional 2GB or 3GB DataTravel plans. Any unused data will be carried forward for another 30 days when a new plan is activated.

    The operator’s move comes shortly after rival Singtel expanded its ReadyRoam mobile data roaming service to cover multi-destination roaming across 26 countries, including 11 Asian markets.

    In comparison to StarHub, Singtel’s base ReadyRoam service provides 1GB of data for 30 days’ roaming in the 11 Asian markets for S20.

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  • StarHub launches shopping channel

    StarHub launches shopping channel

    Singapore telco StarHub has launched a 24-hour Chinese language shopping channel called Go Shop in a deal with Malaysian pay-TV giant Astro.

    Singapore, 24 November 2016 – This festive season, StarHub TV customers can look forward to an exciting round-the-clock shopping destination right at their fingertips. Starting tomorrow, StarHub TV, in partnership with Astro Malaysia, will be launching Go Shop (StarHub TV Channel 110), a 24-hour, Mandarin shopping channel. Go Shop will also be made available on StarHub Go, StarHub’s video streaming service, by early next year.

    Customers in Singapore can now immerse themselves in a shopping experience that is differentiated, hassle-free and convenient, anytime anywhere. Through Go Shop’s fun and informative TV demonstrations, customers can understand the benefits of each product in-depth as well as the value of the offer. The well-researched product demonstrations are specially tailored to cater to the preferences and lifestyles of Singapore’s consumers.

    Targeted at StarHub’s audiences as well as connected online and mobile shoppers in Singapore, Go Shop offerspremium and trusted international brands such as Finn Esker, HappyCall, Kloken and Shogun across various product categories from Living, Beauty, Fashion, Kitchenware and Home Appliances. New product categories such as Digital Electronics, Health and Wellness, Sports and Leisure will be introduced progressively.

    Go Shop is a joint venture between Astro Retail Ventures, a wholly owned subsidiary of Astro Malaysia, and GS Home Shopping, the global leader in TV home shopping. GS Home Shopping has international presence in nine countries such as South Korea, Malaysia, China and Russia. To celebrate its launch in Singapore, Go Shop will be introducing some of its global best-selling items on StarHub TV. These include Age 20s, an award-winning Moisture Compact Foundation from Korea, Hurom Slow Juicer which comes with a low speed rotation to preserve nutrients, and the Roichen Cookware set, made with a safe and natural stone coating.

    To entice consumers, Go Shop will introduce special offers on TV through innovative bundling that cannot be found anywhere else. It aims to offer unbeatable value by combining the main product with other product lines to complement the core offering. For instance, a set of Laneige sleeping masks can be bundled with other items from the same skincare line for a complete, value-for-money deal. Consumers can also look forward to special festive offers from time to time.

    Commenting on the launch, Ms Lee Soo Hui, Head of Content & TV, StarHub, said: “Shopping is a favourite pastime of Singaporeans, whether it is online or at the mall. Go Shop’s extensive catalogue, accompanied with detailed product demonstrations, will enable our viewers to make informed decisions before making that purchase from the comfort of their living rooms. With the upcoming festive season, the timely launch of Go Shop on StarHub TV will enable customers to get a head start on their Christmas shopping!”

    According to Go Shop’s Chief Executive Officer, Grace Lee, “Go Shop is excited to expand our wings to serve customers in Singapore, after seeing our service grow rapidly in Malaysia. We offer a differentiated shopping experience that gives our customers choice, convenience and peace of mind through our entertaining and informative product demonstrations, reputation for providing trusted international brands and products as well as great value from innovative product bundling and free delivery in a matter of days.”

    To make a purchase on Go Shop, customers can order online via www.goshop.com.sg. Payment can be made via selected credit or debit cards. The products will then be delivered to the customer within two to three days with no additional shipping fee. In addition, customers can shop with peace of mind, knowing that sales support does not end at the point of purchase. A group of specially-trained agents called Personal Go Shoppers, will be offering their assistance online or through Go Shop’s hotline around the clock. To start shopping, tune in to Go Shop on StarHub TV channel Ch 110 at 9am tomorrow.

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  • StarHub launches device leasing service for SMEs

    StarHub launches device leasing service for SMEs

    StarHub has launched a new service that provides SMEs with the devices, software and technical support necessary to meet their IT needs at a monthly flat fee.

    The “device subscription service” was designed to help SMEs seeking to make a successful start quickly, raise productivity with an IT upgrade, or scale up operations by adding employees.

    StarHub has partnered HP to provide desktop and notebook PCs, as well as print devices for the new Device Subscription Service.

    SMEs can choose from a variety of price plans to access the right combination of devices that best address their needs over 24 or 36 months. All new and existing StarHub Business Fibre Broadband or Business Mobile customers can enjoy a limited-time offer of S$15 ($10.60) monthly savings for every Device Subscription Service plan subscribed.

    After this discount, the Office User plan charges S$43.00 per month for the use of an HP desktop while the Mobile User plan, priced at S$48.00 per month provides access to an HP notebook. A printing plan can also be selected for S$22 or S$35.00 per month depending on device.

    SME customers can subscribe to Device Subscription Service on top of StarHub’s Smart Office Suite, to enjoy a bundle consisting of fiber broadband, mobile connectivity, office phone service, and related hardware, software and IT support.

    All HP devices from Device Subscription Service will come pre-installed with Windows 10 Pro, McAfee internet security software and the option to subscribe to business productivity tool, Office 365, allowing customers to start sending emails and enjoying protection from cyber malware right from the point they turn on the devices, alleviating the hassle of purchasing and installing the software separately themselves.

    Device Subscription Service provides a dedicated technical helpdesk as well as next business day, on-site technical support for devices. This will also save customers the hassle of sending faulty devices to a service center for repair, allowing them to fully focus on their core business.

    “Rising business costs and hiring difficulty remain top concerns among local SMEs. With Device Subscription Service, StarHub can help SMEs manage these challenges effectively by lowering upfront IT investment as well as taking away the complexity of maintaining an IT team,” StarHub vice president of enterprise solutions, services and delivery Sebastian Tan said.

    “As the IT spending is incurred as a monthly expense rather than an upfront capital investment, SMEs will be able to better allocate resources towards growing their core business.”

  • StarHub, Nokia achieve 4.3Gbps speeds over cmWave

    StarHub, Nokia achieve 4.3Gbps speeds over cmWave

    Nokia and Singapore’s StarHub have jointly demonstrated speeds of 4.3Gbps and 1ms latency using 5G centimeter wave (cmWave) frequencies.

    The company’s have been trialing Nokia’s AirScale integrated radio access network platform over StarHub’s live mobile network.

    The 5G demonstration was conducted at StarHub’s headquarters as part of the operator’s ongoing trials into future technologies to facilitate emerging use cases such as virtual and augmented reality streaming and e-health applications.

    Centimeter wave refers to carrier frequencies between 3-GHz and 30-GHz, which compares to millimeter wave frequencies above 30-GHz. These higher-band frequencies are expected to form a key component of future 5G networks.

    “5G, while still a distance away, will become reality in the time to come. Through our ongoing trials of new technologies such as Nokia’s integrated AirScale solution, we are exploring how we can use 5G technologies to enrich the lives of our customers,” StarHub head of network engineering Chong Siew Loong said.

    AirScale is designed to allow the simultaneous operation of multiple generations of network technologies, such as 3G, 4G and 5G. The platform promises 60% lower energy consumption and a smaller physical footprint compared to previous generation radio access technologies.

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  • DDoS attacks caused StarHub broadband outages

    DDoS attacks caused StarHub broadband outages

    Singapore’s StarHub has blamed DDoS attacks originating from its customers’ own infected devices for two broadband outages over the past few days.

    At a press conference yesterday, StarHub announced the latest findings of an investigation into the outages on October 22 and 24.

    Both outages lasted for around two hours, leaving many home broadband customers unable to surf the web due to a spike in DNS traffic originating from infected machines.

    Because the traffic originated from StarHub’s own subscribers, it appeared legitimate. But when the attack was detected, StarHub manually filtered out the traffic from the infected devices to restore services for its other customers.

    StarHub announced it plans to send technicians to help customers clean up any infected devices at their homes.

    Singapore’s Cyber Security Agency and the Infocomm Media Development Authority have urged operators to strengthen their defense against DDoS attacks, and noted that this marks the first time Singapore has experienced such and attack on its network infrastructure.

    Darktrace managing director for APAC Sanjay Aurora said operators and ISPs are likely to find themselves increasing targets of attack.

    “The core infrastructure of telecommunications companies is a very desirable target for cybercriminals [but] gaining access is extremely difficult and requires deep expertise in specialist architecture,” he said.

    “What ISPs should be wary of, is the possibility of similar DNS amplification attacks on a more regular basis, given that they require relatively little skill and effort but can cause a large amount of damage. This makes them increasingly popular among hackers.”

    He said DNS-based DDoS attacks can impact networks by saturating bandwidth with malicious traffic, while also increasing volumes of support calls and negatively impacting  the customer experience and ultimately revenue.

    Aurora added that there is a possibility that the DDoS attack was caused by Mirai, the IoT botnet responsible for the recent DDoS attack against US-based DNS service provider Dyn. This attack used infected IoT devices.

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  • StarHub trialing mesh network on buses

    StarHub trialing mesh network on buses

    Singapore’s StarHub has teamed up with the National University of Singapore, charter bus company ComfortDelGro Bus and “Internet of Moving Things” company Veniam for a mesh network of connected vehicles pilot.

    The trial at the university’s Kent Ridge campus is involving using buses as mobile WiFi access points connected to one and other and to fixed points in buildings on campus.

    Wireless mesh access points on the buses are being powered by a combination of 4G, WiFi and dedicated short range communications (DSRC) technology.

    The approach is designed to extend WiFi coverage will providing connectivity for a large number of IoT devices.

    Stephen Lee, Head of StarHub i3 (Innovation, Investment, Incubation), said companies will also be able to use the anonymized data generated to address Singapore’s logistic and transportation challenges.

    “This mesh platform at NUS allows StarHub to explore how we can use data generated from the platform to help companies in the logistics and transport sectors improve their operations and planning,” he said.

    “We look forward to working with more commercial partners to expand the network to other parts of Singapore and find new ways to analyse and utilise the data collected in order to address various urban concerns and challenges facing the transportation and logistics industry.”

  • StarHub brings back 12GB+ mobile data bundles

    StarHub brings back 12GB+ mobile data bundles

    Singapore’s StarHub has launched a new range of plans bundling large volumes of mobile data with 1Gbps fiber broadband subscriptions.

    The operator’s new SurfHub plans include between 12GB and 24GB of 4G data as well as the 1Gbps home broadband plan.

    Prices start at under S$100, which is about half the cost of a standalone 12GB mobile plan, StarHub head of product and marketing Wang Li-Na said.

    “We know customers miss the freedom that huge data bundles offer and wish they were as affordable as before. Faster 4G technologies have catalysed the adoption of data-intensive services, and our customers are now sharing more and watching for longer on their smartphones, she said.

    “With SurfHub, we want to continue giving our Hubbing customers the best value, which is what StarHub is known for.”

    The plans also come with between 150 minutes and 700 minutes of talk time and 1000 to 1500 SMS, and offers for 50% off value-added services including international roaming, multiSIM and the StarHub Go Select online streaming service.

    StarHub has also increased the mobile data allocation for its five-services-in-one pack HomeHub Go – which combines 3G and 4G mobile broadband, fiber home broadband, fiber TV and home phone services – to 15GB.

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  • Singapore’s StarHub to triple LTE upload speeds

    Singapore’s StarHub to triple LTE upload speeds

    Singapore’s StarHub plans to start rolling out carrier aggregation and 64 quadrature amplitude modulation (QAM) technology by the end of the year to triple peak upload speeds to 150Mbps.

    The operator recently completed a trial of the technologies with Nokia, aggregating spectrum in the 1800-MHz and 2600-MHz bands.

    Following the successful tests, StarHub plans to start deploying the technology starting in the Marina Bay and Orchard areas in time for the city’s year-end celebrations. A nationwide rollout is planned for 2017.

    “The ability to upload quickly is fast becoming a necessity for our mobile customers. In fact, we saw a close to 50% increase in upload traffic year-on-year, as customers increasingly share high definition videos and photos instantly with the world,” StarHub CTO Mock Pak Lum said.

    “Collaborating with technology partners such as Nokia, we are driving innovation in 4G for the benefit of our customers amid continued growth in mobile data use.”

    Nokia head of Asia South Nicolas Bouverot added that the vendor is “committed to supporting StarHub in its quest to deliver a world-class service experience to its customers. Our technologies will enable the operator to improve the upload and download speeds of its 4G network even at peak traffic times to enrich the user experience.”

  • StarHub, MCC launch Mandarin edutainment channel

    StarHub, MCC launch Mandarin edutainment channel

    StarHub TV and MyChinaChannel (MCC) have launched a dedicated Mandarin edutainment channel for kids aged three to 12, with a mix of cartoons and live action shows.

    In addition to offering carefully curated content from China, MaxToon—which is owned and distributed by MCC—will also develop locally produced content to cater to the needs of Singaporean audiences.

    The content will emphasize the importance of character development and values such as kindness and care for others. Young viewers can look forward to catching MaxToon from 6am to 12 midnight, with four hours of fresh content everyday. There will be Chinese subtitles made available for selected programmes.

    In June, a brand new variety talk show called Kids’ Talk, will be the first locally produced program to debut on MaxToon. In Kids’ Talk, the host will engage its young guests on various topics of the day.

    Through the eyes of these innocent, young minds, viewers will be able to enter the children’s world—as these young guests assume different roles such as a parent, a Member of Parliament, or as themselves—and give their interpretations and perspectives on the topics.

    To ensure a good lineup of educational yet entertaining content, MCC will also be partnering Marshall Cavendish Education to co-create a kids’ reality programme in the last quarter of this year.

    Called Young Runners, the series will see kids race against one another in a game where the pedagogy and content advice will be mapped to the MOE curriculum, testing kids on their Mandarin proficiency.

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