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Tag: suite

  • China’s H3C launches SDN suite

    China’s H3C launches SDN suite

    H3C has introduced a series of SDN software and hardware products to help enterprises in Hong Kong and China take full advantage of private or hybrid clouds.

    H3C Hong Kong product director Joseph Lee warned that many Hong Kong companies may not have fully advanced the potential of cloud services due to a lack of scalability, agility and flexibility in their networking resources.

    “SDN and NFV offer a solution to this cloud challenge. They contribute to a simplified network and make multi-platforms within an enterprise network easy to manage centrally,” Lee said.

    He said SDN and NFV are critical components for private clouds and implementing genuine cloud networking infrastructures.

    “H3C is helping businesses in Hong Kong – especially in the public sector, institutes of higher education, service providers and large enterprises – to establish efficient and effective private clouds with our comprehensive end-to-end SDN and NFV solutions.”

    H3C’s new SDN solutions include an SDN controller as well as physical and virtual switches. The technology supports on-demand provisioning of network services including bandwidth allocation, routing and security capabilities.

    The offerings support native integration with OpenStack cloud platforms and an API for programming integration with third party cloud and management platforms.

    Data from the Hong Kong Government Census and Statistics Department show that as of last year around 159,268 businesses were using cloud services – nearly half of Hong Kong’s total business sector.

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  • Globe deploys CEM suite from NICE

    Globe deploys CEM suite from NICE

    Globe Telecom has become the Philippines’ first operator to implement NICE’s Total Voice of the Customer (TVOC) suite to help improve the customer experience.

    The operator has deployed the suite across seven of its customer-facing touchpoints, including the contact center, retail centers, self-service points and outbound calls.

    NICE TVOC combines instant solicited feedback with interaction analytics for insight into the drivers of customer satisfaction.

    This improved visibility has given Globe the ability to take immediate action for recovery, when necessary, as well as to identify best practices to be shared with all service representatives. Insights from the TVOC solution are being used to bring company services in line with customer expectations.

    TVOC is the latest addition to the portfolio of NICE enterprise solutions Globe has implemented, which also include applications for workforce management, interaction analytics and quality optimization.

    “Seeing that telco is a very dynamic space to be in, it is important for us get as much insight as we can about our customers so we can engage them at their ‘moment of truth’ and deliver real impact,” said Rebecca Eclipse, chief customer experience officer at Globe Telecom. “Eventually, this will be our competitive edge, as we can quickly identify opportunities to better serve our customers and immediately take action.”

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  • A Leading Malaysian FMCG Distributor Chooses ORION ERP Suite from 3i Infotech

    A Leading Malaysian FMCG Distributor Chooses ORION ERP Suite from 3i Infotech

    Malaysian based Teik Senn (M) Sdn Bhd (TSM), a leading FMCG distributor, recently upgraded to ORION ERP Suite from 3i Infotech. The company was seeking a technology upgrade to support its business consolidation, and wanted a Cloud enabled application with real-time reports for better decision-making.

    With their distribution network spread across Malaysia and Thailand, the company required better visibility among the end users. ORION offered real-time management dashboards, such as Report Designer and Enterprise Content Search to enable TSM to stay updated as well as track the status of various departments & its processes.

    They reported several key benefits after the upgrade. Our client, Ms Chong Sok Chee said, “TSM wanted to move from a Client server setup to a Cloud enabled application. We also wanted a reporting system that enabled an end-user personalisation and customisation of views, along with real-time data for better decision-making. ORION from 3i infotech gave us an overview of the entire business through KPI management as well as a 360-degree view of products, customers and suppliers, thus providing us with user defined scheduled reports with active report designers.”

    As ORION was able to meet all of TSM’s requirements, Suryanarayan Kasichainula, EVP and Business Head (ERP) from 3i Infotech said, “The upgrade empowered TSM’s end users with real-time data to ensure better decision-making. Through this deal, which is the first for Warehouse Management, ORION is expanding its product portfolio further in the logistics space.”

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