Retail News CRM

Tag: Telekom Malaysia

  • Over 1,500 Telecom Leaders Gather in Bangkok for Telecoms World Asia 2026

    Over 1,500 Telecom Leaders Gather in Bangkok for Telecoms World Asia 2026

    More than 1,500 telecommunications executives gathered in Bangkok on 27 October 2026 for Telecoms World Asia 2026 to address how operators can turn network scale into profit.

    The two-day conference, held at the Centara Grand and Bangkok Convention Center at CentralWorld, brings together mobile network operators, MVNOs, wholesalers, regulators, and technology companies from across Asia and international markets.

    Terrapinn Managing Director (Asia) Paul Clark noted that the region’s industry has reached a critical inflection point, with more than 130 leaders speaking across five tracks and over 120 exhibitors showing network platforms and infrastructure solutions.

    Monetising Generative AI and Advanced Networks

    Day One opened with an executive panel assessing whether generative artificial intelligence can generate direct commercial returns for carriers rather than inflating software costs. Speakers included Telekom Malaysia Group Chief Executive Amar Huzaimi Md Deris, XLSMART President Director and Chief Executive Rajeev Sethi, Circles.Life Chief Revenue Officer Sanjay Kaul, and Jazz Chief AI Officer Hamza Khokhar. EQator Director Jayanth Nagarajan moderated the session.

    Network evolution remains a major operational challenge across Southeast Asia. Average revenue per user remains compressed across the region, even with heavy capital outlays on spectrum and fiber backhaul. Vodafone Business International President Bhupinder Singh delivered an address examining execution gaps on the path from standalone 5G to 5G-Advanced deployments.

    APAC’s telco industry is at a critical inflection point. The operators, regulators, and technology leaders gathering in Bangkok this week know it better than anyone, and Telecoms World Asia 2026 is where the most senior voices in Asian telco come to move beyond the conversation and into action.

    Autonomous Networks and Executive Reorganisation

    Sessions on Day Two address structural operating changes required to integrate automated tools into network management. Telkom Indonesia President Director and Chief Executive Dian Siswarini, True Corporation Head of Corporate Strategy Tarit Nimmanwudipong, Axiata Group Head of Cyber Security Suresh Srinivasan, and Deutsche Telekom Managing Director Asia George Aprane join a keynote panel on executive restructuring models. APTelecom Co-Founder Sean Bergin moderates.

    China Telecom Chief Engineer Xinhua Shao presents technical frameworks for self-evolving autonomous networks. These architectures handle dynamic traffic routing and automated maintenance at scale. Title sponsor China Telecom leads regional carrier participation alongside Gold sponsors CommScope, China Mobile International, Equinix, NTT DATA, Plume, Tejas Networks, and Yango Tech, with lanyard sponsorship from China Unicom Global.

    Read-Across for Asian Carriers and Enterprise Tech

    Regional operators face a structural margin squeeze. Consumer mobile broadband yields are flattening, while enterprise cloud migration demands ongoing infrastructure spending. Thai host operator True Corporation and regional groups Axiata and Telkom Indonesia are reallocating capital away from pure base-station density. They are pivoting toward enterprise software integrations and wholesale managed services.

    This shift alters the commercial balance for enterprise technology suppliers and data center operators across Southeast Asia. Carriers demand clear payback periods on AI compute integration before committing to large-scale vendor licenses. That forces enterprise suppliers to structure contracts around verifiable operational cost cuts rather than speculative consumer revenue growth.

    Shifting Capital Deployment Strategies

    Debates in Bangkok follow two years of regional operator consolidation. Major carrier mergers in Thailand and Indonesia aimed to curb destructive price competition. Those balance-sheet combinations provided short-term cash-flow relief. However, carriers now face the reality that consolidated market share alone cannot offset the high capital costs of next-generation infrastructure.

    Mobile operators from Bangladesh, Cambodia, India, Indonesia, Japan, Laos, Malaysia, Myanmar, Pakistan, the Philippines, Singapore, Sri Lanka, Taiwan, and Thailand are reviewing commercial terms for shared wholesale infrastructure and enterprise private networks. The key metric to watch across participating carriers through the next reporting cycle will be non-mobile enterprise revenue as a share of total corporate earnings.

  • Asia Pacific Mobile Operator Emissions Rose 6% to 23 Million Tons

    Asia Pacific Mobile Operator Emissions Rose 6% to 23 Million Tons

    Asia Pacific mobile operators increased their operational emissions by 6% between 2019 and 2024 to around 23 million tons of CO2 equivalent, according to the GSMA.

    The rise came as mobile data traffic across the region jumped 350% over the five-year period, outpacing a 6% growth in mobile connections and driving up network power demand.

    Operators in the region spent around USD 7 billion on energy in 2024, consuming approximately 50 TWh of electricity alongside 350 million liters of diesel and gasoline.

    Widening Split Between North and Southeast Asia

    Operational emissions trajectories diverged sharply between mature power markets and developing economies across the region. Mobile operators in Southeast Asia recorded a 20 percent increase in operational emissions over the five-year span as carriers rolled out network coverage to meet surging consumer internet demand.

    Operators in Japan and Oceania reduced operational emissions by more than 30 percent over the same period. Those reductions tracked wider domestic availability of commercial renewable energy contracts and corporate green power tariffs.

    Purchased or self-generated renewable electricity across Asia-Pacific operators reached 7 terawatt-hours in 2024, accounting for 15 percent of their total electricity use. While that figure rose from 1 percent in 2019, the regional share still lagged behind the global telecom industry average of 24 percent.

    Procurement Barriers in Developing Grids

    Clean power access remains concentrated in a handful of advanced markets. Telecommunications carriers in Japan and Australia sourced more than 50 percent of their electricity from renewable assets in 2024, compared with 8 percent in South Asia and 4 percent across Southeast Asia. In Malaysia, operators drew 5 percent of their power from clean sources.

    Regulatory frameworks in developing markets limit corporate power purchase agreements and offer few mechanisms to aggregate power demand across thousands of scattered mobile towers. High retail clean-energy tariffs and prolonged permitting timelines for grid connections further restrict deployment.

    Select Southeast Asian carriers have bypassed these constraints through local supply contracts. Globe Telecom in the Philippines sourced roughly one-third of its electricity from renewable generators in 2025, while Telekom Malaysia and Thailand-based True Corporation exceeded 20 percent renewable power adoption.

    Supply Chain and Scope 3 Exposure

    Network operations represent only a fraction of the broader environmental balance sheet for regional telecommunications providers. Value-chain and supply-chain emissions, classified as Scope 3, reached approximately 110 million tons of carbon dioxide equivalent in 2024, representing more than 80 percent of total industry emissions in the Asia Pacific.

    That concentration places financial and compliance pressure directly on network equipment vendors and independent tower companies. Carriers are demanding audited carbon reporting, circular hardware design, and science-based reduction plans from their primary suppliers.

    To date, 21 mobile network operators in the Asia Pacific have secured validated near-term science-based climate targets, representing 55 percent of regional mobile connections and 75 percent of total industry revenue. Another 13 regional carriers hold validated net-zero commitments covering 40 percent of connections.

    Grid Upgrades and Regulatory Reforms Ahead

    Telecommunications operators across the region are pressing governments for structural electricity reforms, accelerated coal phase-outs, and streamlined clean-power procurement rules tailored for distributed infrastructure. Carriers are also petitioning state regulators to classify mobile base stations and backhaul lines as critical infrastructure in national disaster and climate-resilience budgets as tropical storms and coastal flooding escalate.

    The earliest operator net-zero target dates across the Asia Pacific begin in 2040, leaving regional carriers dependent on state grid modernization and corporate procurement reforms to cut the remaining 85 percent of fossil-powered electricity from their balance sheets.

  • XLSmart Begins Work on 8,000-Kilometer Subsea Cable Linking Southeast Asia to Japan

    XLSmart Begins Work on 8,000-Kilometer Subsea Cable Linking Southeast Asia to Japan

    Indonesian operator XLSmart has started construction on Candle, an 8,000-kilometer subsea fiber network. The route links Indonesia to Singapore, Malaysia, the Philippines, Taiwan, and Japan. Commercial operations will begin across all six markets in 2028.

    Consortium partners backing the system include Meta, SoftBank, Telekom Malaysia through its TM Technology Services unit, the Philippines’ Globe Telecom, and Japan’s IPS Inc. NEC Corporation will supply the marine transmission equipment. It will deploy 24 fiber pairs along the seabed.

    The Route Through Batam

    Candle lands in Indonesia at Tanjung Bemban on Batam island. That puts the cable directly opposite Singapore’s main data exchanges. Batam serves as a spillover hub for data centers and cross-border transit links while Singapore limits domestic power allocations.

    Crews have finished initial marine work and landing preparations at the site. The route gives carriers a fresh corridor for cloud, enterprise, and artificial intelligence traffic between Southeast Asian cities and East Asia.

    PT XLSMART Telecom Sejahtera Tbk is handling local operations and Indonesian regulatory filings. This is one of the operator’s major capital programs following the merger of PT XL Axiata Tbk and PT Smartfren Telecom Tbk.

    Wholesale Capacity and Route Diversity

    For regional enterprises and cloud platforms, Candle adds physical diversity away from congested legacy routes. Extra subsea lines protect against cable cuts and geopolitical friction across the South China Sea and Luzon Strait.

    Wholesale buyers gain dedicated capacity instead of leasing space on older multi-party systems. The link also expands Meta and SoftBank’s owned transmission assets between Southeast Asian hubs and Japanese internet exchanges.

    Enterprise demand across Jakarta, Manila, and Kuala Lumpur continues to drive direct subsea investment into domestic carriers. XLSmart Director and Chief Enterprise Business Officer Andrijanto Muljono said: “Candle represents a strategic investment to prepare for Indonesia’s long-term connectivity needs.”

    Consortium Lineup and Build Steps

    Planning for Candle began in late 2025 with founding members Meta, SoftBank, IPS, Telekom Malaysia, XLSmart, and NEC. Globe Telecom joined the group in April 2026 as an equity investor and the landing partner for the Philippines.

    Each landing partner oversees shore-end work, territorial water permits, and domestic terminal stations. Teams have moved from desktop studies to physical landing milestones, while NEC manufactures the cable.

    With 24 fiber pairs, Candle ranks among the highest-capacity regional systems in Asian waters. Most older subsea infrastructure in the corridor operates on 8 to 16 fiber pairs.

    Regulatory Hurdles and Timelines

    Permit applications are advancing across all six landing jurisdictions. Marine surveys, cable-laying contracts, and deep-water work must clear national maritime agencies before installation vessels lay the main trunk lines.

    On Batam, the landing station must connect directly with domestic terrestrial backbones across Java and Sumatra to carry traffic inland. Consortium engineers will run dry testing and wet plant commissioning through late 2027 before opening the system to commercial traffic in 2028.

  • Telekom Malaysia Launches AI-Driven Singing Platform

    Telekom Malaysia Launches AI-Driven Singing Platform

    Launched as part of the “Sejuta Suara, Satu Ritma, Jiwa Merdeka” campaign for Hari Kebangsaan and Hari Malaysia 2024, this groundbreaking platform leverages advanced AI technology to celebrate and highlight the country’s rich linguistic diversity.

    By leveraging AI for automated lip-syncing and voice cloning, TM has created an immersive experience that lets Malaysians sing in their preferred languages or dialects with remarkable realism and ease.

    The platform is driven by a collaboration of seven advanced AI and API systems, all of which are integrated to provide a seamless and intuitive user experience. Powered by Credence, TM’s cloud and digital solutions division, this innovative technology highlights TM’s dedication to advancing digital capabilities and pushing the limits of what technology can achieve.

    Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said, “This initiative highlights how AI can be harnessed to celebrate and preserve Malaysia’s rich linguistic diversity.  It gives Malaysians a new way to connect with each other and transform the iconic patriotic anthem into a unifying force for the nation. By leveraging advanced AI technology to promote our unique linguistic heritage, we contribute to national integration, digital inclusion, cultural preservation while fostering stronger unity and a digitally savvy society.”

    Amar highlighted TM’s dedication to making advanced technologies accessible to all Malaysians as it works towards its goal of becoming a Digital Powerhouse by 2030.

    Lees ook:

    Lees ook:

    Lees ook:

  • TM posts RM175m net loss in Q3

    TM posts RM175m net loss in Q3

    Telekom Malaysia Bhd (TM) suffered a net loss of RM175.59 million during the third quarter ended Sept 30 compared with a net profit of RM211.82 million a year ago, due to an impairment loss on network assets recognised during the quarter.

    In a filing with Bursa Malaysia, TM said it recognised a provision of RM934.8 million during the quarter for the impairment of fixed and wireless network assets following the continued pressure from challenging business, industry and economic conditions.

    It said that the impairment losses were projected based on an assessment of the recoverable value in use of the affected network assets at respective entity levels and it will continue reviewing the economic circumstances revolving around these assets in coming periods to reflect any potential impairment or recoverable value.

    Its core net profit, excluding non-operational items, stood at RM266.4 million, a 71% improvement sequentially while revenue for the quarter rose marginally to RM2.95 billion from RM2.94 billion a year ago on the back of higher data as well as other telecommunication related services revenue.

    During the quarter, UniFi recorded a loss of RM808.3 million compared with a profit of RM56.7 million a year ago, due to the impairment loss on network assets while revenue fell 2% to RM1.33 billion from RM1.36 billion a year ago due to lower revenue from voice services in line with a decrease in customer base and usage.

    This was partially offset by higher UniFi revenue in line with increase in customer base at 1.24 million as at end-September compared with 1.04 million a year ago.

    TM ONE recorded a 13.2% drop in profit to RM147.5 million during the quarter from RM170 million a year ago due to high operating costs, including the allocated impairment loss of network assets.

    Revenue for the segment rose 1.9% to RM1.12 billion from RM1.10 billion a year ago due to higher revenue from customer projects.

    As for TM Global, profit rose 9.1% to RM103.3 million from RM94.7 million a year ago due to lower operating costs while revenue rose 2.6% to RM562.8 million from RM548.4 million a year ago due to higher revenue from voice services.

    For the nine months ended Sept 30, net profit plunged 87.21% to RM83.5 million from RM652.74 million a year ago while revenue fell 1.74% to RM8.73 billion from RM8.89 billion a year ago.

    “The recent industry and market challenges have had major impact to the overall revenue estimates and earnings of TM Group in the financial year. TM anticipates that the challenging environment will persist for both our retail and wholesale segments,” the group said.

    In the midst of these challenges, TM said it will continue to focus on strengthening the performance of its core business and operations.

    In a separate filing, TM announced a revised dividend policy of distributing yearly dividends of 40-60% from its net profit, effective from the next dividend declaration.

    The group said that dividends will be paid depending on overall business and earnings performance, capital commitments, financial conditions, distributable reserves and other relevant factors.

    Lees ook:

  • Malaysia’s TM hires four new board members

    Malaysia’s TM hires four new board members

    Telekom Malaysia (TM) has appointed four new directors to the company’s board, following the resignation of David Benello as an independent non-executive director. The new directors are Dato’ Asri Hamidin @ Hamidon, Dato’ Mohd Naim Daruwish, Hisham Zainal Mokhtar and Saheran Suhendran.

    Asri Hamidin is appointed as a non-independence non-executive director representing the special shareholder, Minister of Finance (Inc) on the board.

    Mohd Naim has been made a non-independent non-executive director representing the interests of the Employees Provident Fund (EPF) which is a major shareholder of the Malaysian incumbent.

    Asri is currently the deputy secretary general (investment) at the Ministry of Finance, while Mohd Naim is currently the deputy chief executive (operations) of EPF.

    Hisham and Saheran were appointed as the independent non-executive directors.

    Hisham is currently a director in the group MD’s office at Malaysian Industrial Development Finance Bhd, while Saheran is currently a consultant at Messrs Chua Associates.

    All the board appointment took effect on October 3.

    TM also announced that Farid Basir has joined the telco as its new chief human capital officer (CHCO). Farid, taking over the position previously covered by Suhaimi Sulong as the acting CHCO since early this year, assumed his new role on October 1.

    Prior to his appointment, Farid was the CHCO at Bank Rakyat for almost three years.

    Cisco names Herman Lam as MD for HK & Macau

    Cisco has appointed Herman Lam as managing director for Hong Kong and Macau.

    The company has also announced that Barbara Chiu, vice president of Hong Kong, Macau and Taiwan, will retire by end of October.

    Cisco said Lam brings to the table over 25 years of experience in IT industry combined with a wealth of leadership and management experience gained with leading technology firms.

    Prior to joining Cisco, Lam’s previous stints include CEO of Hong Kong Cyberport Management Company, and general manager of Microsoft Hong Kong.

    Commenting on the appointment, Cisco Greater China chief executive officer Hera Siu said Lam’s “unique blend of experience and knowledge, complemented by extraordinary vision and operational expertise within large organizations,” will bring valuable insights to the company.

    “I also want to thank Barbara, who has had an immeasurable impact on Cisco’s success and express my utmost appreciation for her devotion and leadership during the past 12 years,” Siu noted.

    21Vianet appoints Wing-Dar Ker as DYXnet Group’s CEO

    Chinese carrier-neutral network service provider DYXnet Group has announced that Wing-Dar Ker has been appointed as the company’s new CEO.

    He takes over the position from company founder and CEO Lap Man, who will continue to serve the group as adviser.

    The appointment was made by 21Vianet Group, parent company of DYXnet Group and one of China’s carriers and cloud-neutral internet data center service providers.

    Wing is also president of Shanghai Blue Cloud Technologies Co Ltd, 21Vianet Group’s other wholly-owned subsidiary.

    The move is aimed at facilitating greater collaboration between DYXnet Group and Blue Cloud, while exploring and capitalizing on synergies, 21Vianet said.

    Lees ook:

    Lees ook:

  • Telekom Malaysia launches cheaper broadband plans, says more to come

    Telekom Malaysia launches cheaper broadband plans, says more to come

    Telekom Malaysia Bhd (TM) unveiled new broadband plans Thursday and pledged that it will continue to come up with more packages in line with the government’s aspiration for cheaper services by year-end.

    “We will continue, of course. This is the continuation of giving better and better (plans) to our customers, be they households or businesses. We started back in 2010 (launched unifi), then we had the upgrades in 2016 and 2017. So it is a continuation,” said acting group CEO Datuk Bazlan Osman.

    Speaking at a briefing on the new plans, Bazlan said it will consider feedback from customers, stakeholders and the government, and will continue to come up with more packages, based on demand.

    TM unveiled unifi Basic, a broadband-only plan at 30Mbps with a 60GB monthly usage quota for RM79 per month. This plan is only for households with monthly income of RM4,500 and below.

    The RM79 per month is 56% lower than the current 30Mbps unifi Home plan, which is priced at RM179 per month. Unifi Basic is available starting Aug 15 and pre-orders open on July 15.

    TM will provide upgrades of up to 800Mbps for existing unifi Home customers under its unifi turbo plan. Starting Aug 15, they will be upgraded in phases up to 10 times the current broadband speed, for the same price.

    For example, an existing 30Mbps unifi Home customer will be upgraded up to 300Mbps while a 100Mbps unifi Home customer will be upgraded up to 800Mbps. New customers who subscribe to any existing unifi plan before Dec 31 will also enjoy the speed upgrade in phases, beginning 2019.

    In addition, TM will upgrade over 340,000 Streamyx customers in unifi coverage areas to unifi while those who are not in unifi coverage areas will have double the speed they get now.

    Executive vice-president Imri Mokhtar said TM will continuously invest in fixed and wireless technologies to bring high speed broadband to its customers with more than 350,000 Streamyx customers expected to enjoy faster broadband soon.

    “Though the broadband plans unveiled today are primarily for home customers, we certainly have not forgotten our SME customers,” he said, adding that new plans for its business/SME customers will be announced in the next few months.

    Meanwhile, the unlimited unifi Mobile postpaid plan was announced today at a promotional price of RM99 per month, available from July 15 exclusively for its existing broadband customers.

    “These new plans mark our commitment to bring better affordability/price, speed and coverage for all Malaysians to enjoy a seamless digital experience with unifi. We expect the new broadband plans to place Malaysia alongside the top broadband nations in the region,” said Bazlan.

    Lees ook:

  • Telekom Malaysia tumbles 12% in early trade on news of lower broadband prices by year-end

    Telekom Malaysia tumbles 12% in early trade on news of lower broadband prices by year-end

    Shares of Telekom Malaysia Bhd slumped as much as 12.1% this morning to a low of RM3.19 in anticipation of a drop of at least 25% in broadband prices by year-end.

    At the noon break, the stock fell 39 sen or 10.7% to RM3.24 on 39.82 million shares done.

    Multimedia and Communications Minister Gobind Singh Deo said yesterday that discussions by relevant parties on the final charges are expected to conclude by August, after which lower priced broadband packages are expected to be offered.

  • Telekom Malaysia launches POP in Laos

    Telekom Malaysia launches POP in Laos

    Telekom Malaysia has arranged to establish a new point of presence in Laos in collaboration with the Lao National Internet Centre (LANIC).

    Under the agreement, LANIC will host and provide infrastructure for the POP via its international data center in Vientiane.

    Telekom Malaysia will use the POP to provide alternative connectivity options to its customers and afdress growing demand for international internet bandwidth in Laos.

    LANIC is an affiliate of the Laos Ministry of Posts and Telecommunications. The new POP will enable services including IPVPN, IP transit and global Ethernet services.

    “This alliance with LANIC will further strengthen our regional footprint in Southeast Asia, Telekom Malaysia VP for product marketing and operations Mohamed Asri Jaafar said.

    “Through the new POP, TM will be able to offer a vast range of services at a competitive price, going in and out from Laos through diversified routes via submarine and terrestrial cables, connecting to our existing on-net network presence.”

    Telekom Malaysia now has 22 POPs worldwide, spanning Asia, Australia, North America, Europe and the Middle East.