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  • TGI Fridays Ignites Indian Market with Massive Expansion: 51 New Locations on the Horizon

    TGI Fridays Ignites Indian Market with Massive Expansion: 51 New Locations on the Horizon

    Sugarloaf TGIF Management, the parent company of TGI Fridays, has entered into a master franchise agreement with USR Hospitality, an Indian corporation. The intention is to open 51 TGI Fridays restaurants throughout India.

    Key Personnel

    John Neitzel, former president and COO of TGI Fridays, has come on board with USR Hospitality to assist in the brand’s expansion within the Indian market. His leadership and comprehensive knowledge of the TGI Fridays brand, coupled with his record of achievement, were cited by USR Hospitality as key reasons for his appointment.

    “We’re privileged to serve as the master franchisee in India and are excited about collaborating with John to extend the TGI Fridays brand throughout the nation,” commented Prasoon Mukherjee, the Chairman of USR Hospitality.

    He went on to further explain the company’s strategic advantages, stating, “John is an accomplished leader with a profound understanding of the TGI Fridays brand and a solid track record of success. Coupled with our in-depth expertise in the hospitality industry, comprehension of the consumer preferences in our markets, and real estate development acumen, USR is uniquely positioned to spur unprecedented growth for the brand.”

    Expansion Plans

    USR Hospitality’s development plans for TGI Fridays include both high-street and mall locations. Furthermore, the company has acquired exclusive rights to establish restaurants in airports across the country. This strategy aims to bring the TGI Fridays dining experience to millions of travelers throughout India.

    Questions & Answers

    What is the nature of the agreement between Sugarloaf TGIF Management and USR Hospitality?

    The two companies have entered into a master franchise agreement that will see the development of 51 TGI Fridays restaurants across India.

    Who is John Neitzel and what is his role in this project?

    John Neitzel is the former president and COO of TGI Fridays. He has joined USR Hospitality to assist in the expansion of the brand in India.

    What are the locations targeted by USR Hospitality for the development of TGI Fridays?

    USR Hospitality plans to develop TGI Fridays restaurants in high-street and mall locations across India. They have also secured exclusive rights to open restaurants in airports nationwide.

  • Lotte seeks to carve TGI Friday’s out as part of restructuring excercise

    Lotte seeks to carve TGI Friday’s out as part of restructuring excercise

    Lotte is moving to divest its TGI Friday’s restaurant chain rights in South Korea as it restructures its business portfolio. Lotte will split the business and sell off shares to new investors, having already spun off the chain’s assets and debts. The group has been badly affected by the Covid-19 pandemic, with a sales drop equivalent to US$140.4 million during this year’s second financial quarter, 18.2 percent down from last year’s results. Of all Lotte GRS chains, only Lotteria seems to be making profits, according to observers in the industry.

    The groups’ flagship Lotte Shopping will close up to 120 physical outlets under various brands this year during its retail business restructure, while its online business continues to expand.

    “It is time for a self-scrutiny on our business practices so far, and CEOs must aware that the priority is streamlining their current business processes,” said Lotte Chairman Shin Dong-bin. “While doing so, companies should make greater efforts to make innovations in a long-term perspective.”

    Lotte has operated TGI Friday’s within the territory since 2002, opening venues within the group’s shopping malls. There are currently 21 outlets in operation, less than half that were running at the peak of its popularity back in 2013.

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  • TGI Fridays partners with Microsoft on tablets to streamline orders

    TGI Fridays partners with Microsoft on tablets to streamline orders

    TGI Fridays Inc. is equipping servers with 8-inch tablets so they can quickly and accurately process orders and payments while at the table.

    The devices use Windows 8.1, running Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on Oracle’s MICROS mTablet E-Series mobile point of sale devices.

    Servers can carry these tablets from table to table to take orders and respond promptly to guest requests. It improves table wait and helps regulate the pace of orders sent to the kitchen.

    “TGI Fridays is rethinking how technology can lead to restaurant innovation,” said Tracy Issel, general manager of Worldwide Retail, Consumer Goods, Hospitality and Travel for Microsoft. “We are helping it change the way food orders are processed and wait staff and managers do their jobs, reinventing the customer experience, one restaurant at a time.

    Many restaurant technology solutions rely on proprietary hardware or custom ruggedized devices, built to withstand the abuse of a kitchen environment. Such solutions can be expensive and take a long time to develop and deploy.

    Oracle’s MICROS RES 5.4 allows TGI Fridays to manage the various aspects of running a restaurant, from tableside ordering to traffic and queue management, all from one solution and in a much more cost-effective way.

    “Windows 8 gave us a platform that allowed us to develop a new user interface, which gives our servers even better tools to delight our guests and make their experience even more enjoyable,” said TGI Fridays Vice President and CIO Tripp Sessions.