Retail News CRM

Tag: whuan

  • AirAsia flight to bring Malaysians home lands in Wuhan

    AirAsia flight to bring Malaysians home lands in Wuhan

    The AirAsia aircraft sent to bring the 141 Malaysians in Wuhan and their families home has landed at the city’s airport.

    A flight-tracking website shows that AirAsia flight AK8264 landed at Wuhan Tianhe International Airport at 8.53 pm on Monday (Feb 3).

    It is expected to bring back the 141 Malaysians, their foreign spouses, and children stranded in Hubei province following the lockdown of Wuhan city – the epicenter of the novel coronavirus (2019-nCoV) outbreak.

    Wuhan has been locked down by the Chinese authorities due to the outbreak.

    The time of their departure has yet to be confirmed, and the plane – which is carrying 500,000 pairs of gloves for the Chinese as a gesture of the Malaysian Government – left KLIA2 at 3.50 pm on Monday.

    Earlier, Bernama reported that Deputy Prime Minister Datuk Seri Dr. Wan Azizah Wan Ismail said that all 141 Malaysian citizens, their spouses, and children would be required to go through a health screening in Wuhan before being allowed to board the plane back to Malaysia.

    The Central Disaster Management Committee chairman added that all 167 people on board (comprising 141 Malaysian citizens, their spouses and children, 12 crew, eight members of the mission and six officers from the Malaysian Embassy in Beijing) would go through another heath screening at the Air Disaster Unit (ADU) of the Kuala Lumpur International Airport (KLIA) when the flight returns.

    “Those found to have the symptoms will immediately be sent to a hospital, while others will be taken by bus to a monitoring center where they will be under observation for 14 days, ” she said.

    Wan Azizah also said that the National Disaster Management Agency (NADMA) will inform their families in Malaysia on the flight’s details, the health screening and the quarantine period.

    Lees ook:

  • AirAsia, Malindo cancel all flights bound to and from Wuhan, China

    AirAsia, Malindo cancel all flights bound to and from Wuhan, China

    AirAsia Group Bhd and Malindo Air have both halted all flights to and from Wuhan, China, in view of the coronavirus outbreak there.

    While Malindo did not specify how long the suspension will be in effect, AirAsia said the canceled flights affect all AirAsia flights bound to Wuhan from Kota Kinabalu, Bangkok and Phuket until Jan 28.

    Both airlines, in making the announcement in separate statements today, said they are closely monitoring the situation in Wuhan.

    “This is in response to the travel ban from the officials in Wuhan on the coronavirus outbreak to ensure the safety, security, and comfort of air travel to the flight crew and guests or passengers,” said Malindo.

    “Passengers who hold a valid booking for travel between Jan 23 and Feb 8 this year may contact our call center at +603-7841 5388 or walk into our ticketing office for further assistance,” it added.

    AirAsia, meanwhile, assures that the safety and wellbeing of its guests and Allstars is its top priority. AirAsia is complying with advice and regulations from global and local health authorities, including the World Health Organisation.

    “AirAsia guests who are in Wuhan are advised to abide by announcements made by the Government and health authorities, and to contact their respective diplomatic missions or embassies in China for assistance,” it said.

    It has also arranged the following alternatives for those who wish to alter their traveling plans to and from Wuhan:

    1. Reroute: Reroute to any other mainland China station for flights to Kota Kinabalu, Bangkok and Phuket without additional cost, subject to seat availability. Applicable for all flights until Feb 29, 2020, or

    2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for all flights until Feb 29, 2020, or

    3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking if flights are canceled. Applicable for all flights until Feb 15, 2020 and return flights from Feb 16-29, 2020.

    “Guests whose flights fall into the above date range can obtain a full refund in the amount equivalent to that booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on ‘refund’ then ‘new refund request’ and finally ‘AirAsia flights to/from Wuhan’. From there, simply follow the instructions as directed by AVA.

    “For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents,” AirAsia added.