Retail News CRM

Author: Mei Ling Tan

  • Citi partners with Lazada to launch co-branded credit card

    Citi partners with Lazada to launch co-branded credit card

    The financial services company Citi has partnered with Lazada Group to launch the Lazada Citi credit card in Southeast Asia.

    Offering 10 times more rewards on Lazada purchases and Lazada Wallet top-ups, Citi and Lazada aim to reach more than 500,000 signups of the new card across the region during the next few years.

    “As a leading consumer lifestyle destination, we want to bring more value to our customers and a co-branded card that rewards users on their purchases,” said Mary Zhou, chief marketing officer at Lazada Group. “With the theme ‘Play-it-up’, this card brings lifestyle benefits to our valued customers advocating entertainment on top of our everyday promotions.”

    Asia Pacific cards and loans region head at Citi, Sergio Zanatti, said that through the partnership, Citi is looking to increase its consumer-banking customer base in Asia Pacific by about 2 million during the next few years.

    He said that with the new collaboration, Citi will be able to reach more potential customers who are millennials as they account for the vast majority of e-commerce customers while Lazada can now offer its customers new payment method to enhance their shopping experience through a global financial platform.

    The new credit card is already available in Malaysia and will be introduced in Lazada’s other regional markets during the next six months.

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  • Alceon opens first certified Lego store in Melbourne

    Alceon opens first certified Lego store in Melbourne

    Melbourne’s Lego community turned out in force for the opening of the first certified Lego store in Victoria, forming a five-hour-long queue outside the new store in Westfield Doncaster shopping centre, which opened to the public at 10am on Thursday.

    Like other Lego stores around the world, the location in Melbourne was designed to be an interactive retail space, with several low play tables and loose bricks for kids to play with and a hand scanner that “identifies” which mini-figure the customer is.

    The store also features a “pick-a-brick” wall that is changed on a regular basis, where customers can fill containers with bricks of their choosing, and a “build your own mini-figure” station, where customers can customise their own mini-figure.

    The store also features an AFL figure made of 27,662 individual bricks and a mural of a Melbourne tram made of 88,470 individual bricks. The figure and the mural took 143 hours and 430 hours, respectively, to build.

    “We’ve worked closely with the LEGO Group to create a retail experience that showcases the creativity, innovation and potential of the brand,” said Richard Facioni, executive director of Alceon Group, which holds the rights to Lego certified stores in Australia and New Zealand.

    The Melbourne store marks Alceon Group’s third certified Lego store in Australia, following the opening of stores in Westfield Bondi Junction in Sydney in March and Robina Town Centre on the Gold Coast in September.

    The stores have benefited from the recent surge of interest in Lego, driven by Channel 9’s popular Lego Masters reality TV show, and several contestants were on hand for the opening of the Melbourne store.

    Alceon Group plans to capitalise on this interest by opening many more stores across the country over the coming months.

    The Westfield Doncaster store is just the “first of a number of LEGO Certified Stores planned for Melbourne”, according to Facioni.

    Alceon Group is an investment firm that is one of the biggest retail companies in Australia, following its acquisition of Specialty Fashion Group’s Katies, Millers, Autograph, Crossroads and Millers brands, James Packer’s Pretty Girl Fashion group and Pumpkin Patch.

    The company also has a controlling stak

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  • AirAsia expands flights in Indonesia

    AirAsia expands flights in Indonesia

    AirAsia launched new services from Kuala Lumpur and Jakarta to the island of Belitung in Indonesia this week. The new four weekly services from Kuala Lumpur will support the Indonesian government’s agenda to develop ’10 New Bali’ destinations.

    It follows the commencement of daily Jakarta – Belitung services that started 1 October.

    AirAsia Indonesia deputy CEO Veranita Yosephine said: “These new routes from Kuala Lumpur and Jakarta continue our trajectory support of the Ministry of Tourism Indonesia’s initiative. This year alone, AirAsia Indonesia has launched new routes from Jakarta to Sorong, from Bali to Lombok and to Labuan Bajo, the gateway to the Komodo islands.”

    The airline recently added Airbus A320 aircraft which are now based in Jakarta and Lombok. By year-end, it will also take delivery of an additional two new aircraft.

    To celebrate the new route, AirAsia is offering an all-in fare from as low as MYR89* from Kuala Lumpur to Belitung, until 6 October for travel until 9 February 2020 for its loyalty program members.

  • K-pop girl-group Twice to open first pop-up store in Singapore

    K-pop girl-group Twice to open first pop-up store in Singapore

    K-pop girl-group Twice is to open a pop-up store called Twaii’s Shop in Singapore this month, marking its first Asia stop after the theme stores in Korea and Japan.

    Located at *Scape between October 12 to 14, Twaii’s Shop will feature more than 30 exclusive Twice merchandise items, including the Candybong light stick and Twaii-design T-shirt.

    The Twaii’s Shop will also set up a special lucky draw for fans to win a Twice-autographed album if they spend a S$50 or more on a single receipt.

    The South Korean group successfully held three sold-out concerts in Singapore with the most recent Twice World Tour 2019 Twicelights in July at Singapore Indoor Stadium. They also just released a mini album called Feel Special.

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  • Profit soars for Tesco in Asia

    Profit soars for Tesco in Asia

    Tesco in Asia has reported a 54.1-per-cent boost in operating profit to £171 million as the company accelerated its cost-saving initiatives in Thailand.

    Those reforms include distribution efficiency improvements and more focused, effective marketing activity.

    Tesco in Asia sales during the 26 weeks to August 24 grew 8.4 per cent year on year to £2.556 billion, although on constant exchange rates that growth was pared back to just 1 per cent. Like-for-like store sales fell by 1.3 per cent largely due to reduced sales of general merchandise.

    “We are focusing on differentiating our customer proposition in Thailand, across both large and small stores,” said CEO Dave Lewis in a review of the results. “We opened our first urban supermarket in June and our large store re-invention trial stores have been well received by customers, generating a sales uplift of 4.8 per cent.”

    He said trials of Tesco in Asia’s Express proposition in Thailand also proved successful.

    “We plan to roll out the enhanced offer to all Express stores. We have introduced 300 products in smaller pack sizes, added 100 products to our ‘ready to eat’ range and extended our ‘food to go’ drinks offer, in addition to maintaining our focus on fresh evening meal solutions.”

    “Own brand expertise and price investment on key fresh food products” led to positive sales growth in Malaysia, he said.

    Global group sales were flat at £28.3 billion during the first half, with operating profit up 25.4 per cent to £1.406 billion.

    Succession plan announced for CEO

    Declaring Tesco group’s turnaround program complete, chairman John Allan revealed Lewis will step down as CEO in the northern hemisphere summer next year.

    He will be replaced by Ken Murphy, who is currently chief commercial officer and president of global brands at Walgreens Boots Alliance.

    “Today’s results confirm that the Tesco turnaround has been delivered,” said Allan. “Under Dave’s leadership Tesco has transformed customer satisfaction and rebuilt the business. We can now move forward with renewed confidence. We have an exceptional leadership team, a very clear strategy, a re-invigorated brand and financial strength.”

    Lewis said his decision to step down was a personal one.

    “I believe that the tenure of the CEO should be a finite one and that now is the right time to pass the baton. Our turnaround is complete, we have delivered all the metrics we set for ourselves. The leadership team is very strong, our strategy is clear and it is delivering. The Tesco brand is stronger and customer satisfaction is the highest it has been for many years. Colleagues are doing an extraordinary job and their expertise shows in every store and channel every day.

    “With these firm foundations and a competitive, sustainable growth strategy in place, I have no doubt that Tesco will kick on again under new leadership next year.

    “When that time comes, I will watch progress from outside with interest, deep affection and pride. In the meantime, you can be sure that I will give the job everything I have until my very last day.”

  • Asia cited as Ted Baker heads to a loss

    Asia cited as Ted Baker heads to a loss

    UK fashion house Ted Baker has slumped into the red in the first half of the year, its position not helped by a 15.2-per-cent fall in sales in Asia.

    Global revenue was down by a more modest 0.7 percent (or by 2.5 percent in constant currency) to £303.8 million, but pre-tax profit turned from a £25 million surplus in the first half of last year to a loss of £2.7 million. The company took a £11.8 million one-off hit on the restructure of its Asian business, where it has appointed partners in Greater China and Japan, and £3.5 million relating to the purchase of a footwear business in January.

    Sales in Asia were £9.5 million and sales per square foot excluding e-commerce sales decreased by 4.6 percent.

    E-commerce concession businesses in China and Japan delivered sales of £1.4 million, down from £1.7 million, which represented 14.7 percent of Ted Baker’s Asian sales.

    Licensed stores across Asia continued to perform well with existing licence partners in Thailand, Singapore and India opening new stores. However, in Indonesia and South Korea, several partner stores were closed.

    Despite the loss, Ted Baker is optimistic about its future prospects, saying its Autumn/Winter collections have been well received and that it is excited about new product initiatives including monthly product drops and speed to market developments.

    “Despite the structural challenges and cyclical pressures on the industry, we remain confident in Ted Baker’s ability to navigate the market and further develop as a global lifestyle brand,” the company said in a results statement. “This confidence remains underpinned by the group’s flexible, omni-channel model, the continuing strength of the brand, and the skill, passion and commitment of our talented teams worldwide.

    “We are continuing to pro-actively manage the significant challenges impacting our sector including weak consumer spending, macro-economic uncertainty, and the accelerating channel shift towards e-commerce. However, we are not immune to these pressures which have impacted our financial performance during the first half of the year.”

    Emily Salter, retail analyst at GlobalData, said it was worrying that Ted Baker’s online sales had declined given its strong multichannel proposition.

    “The retailer can therefore not solely blame the troubles of the physical high street for its fall from grace, as it has previously performed strongly online even as retail revenue growth became more subdued. This points to more significant problems with demand for the brand and the impacts of regular discounting.”

    Salter says that for Ted Baker to be able to revive itself without its founder and former leader playing a key role, it needs to re-establish its brand identity, retain its loyal shopper base and reduce its reliance on discounting.

    “The retailer should take the opportunity to poach Karen Millen and Coast shoppers who are reluctant to purchase online, as the premium brands’ stores and concessions are now closed as a result of the acquisition by the Boohoo group. Ted Baker should review its sales channels, as it sells through department store retailers and online pureplays, leaving it exposed to the troubles of players such as House of Fraser and Debenhams. Moving its childrenswear license from Debenhams to Next in Spring 2020 will help to address this as Next’s leading online platform will be able to generate much stronger growth than the embattled department store,” she said.

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  • PayPal to Enter Chinese Digital Payments Market

    PayPal to Enter Chinese Digital Payments Market

    With the acquisition of GoPay, PayPal will become the first foreign firm to enter China’s digital payments market.

    The People’s Bank of China has approved the acquisition of a 70-percent stake in Guofubao Information Technology Co. (GoPay) by Yinbaobao, a local subsidiary of payments platform PayPal, GoPay announced in a statement earlier this week.

    Foreign players have found it tough to break into China’s digital payment space to compete with local giants, though Beijing has promised to open up this market. With the acquisition, PayPal will be the first foreign firm to receive an online payments license in China, ahead of the likes of Visa and Mastercard, who have yet to get their licenses approved.

    We look forward to partnering with China’s financial institutions and technology platforms, providing a more comprehensive set of payment solutions to businesses and consumers, both in China and globally, PayPal CEO Dan Schulman said in a statement posted on its website, adding that the deal is expected to be finalized by the end of the year.

    GoPay, founded in 2011, is a joint venture between the China International Commerce Center (CIECC) and HNA Retailing Holding, a subsidiary of HNA Group.

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  • OCBC, JCB Collaborate to Broaden Card Acceptance

    OCBC, JCB Collaborate to Broaden Card Acceptance

    The leading payment card issuer from Japan has announced a partnership to extend its reach in Singapore, bringing added convenience to cardholders in the region.

    JCB International, the international operations subsidiary of JCB, has announced a partnership with Overseas-Chinese Banking Corporation (OCBC Bank) to broaden the acceptance of JCB payment cards in Singapore, the two firms announced in a statement on Wednesday.

    This partnership brings added convenience to JCB cardholders in Singapore, Japan and Northeast Asia, and the «fast-growing card issuing base in Southeast Asia, the statement said. It also allows OCBC merchants to develop their business through a wider choice of payment schemes to attract more customers.

    This new partnership with JCB is an indication of our continuing work to establish a higher level of card acceptance that goes beyond Visa and Mastercard,» Desmond Tan, head of Group Lifestyle Financing, said, adding that the partnership is «an opportunity for OCBC to extend our comprehensive credit card network to a new consumer base.»

    JCB has 120 million cardmembers worldwide.

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  • H&M profit soars in latest quarter

    H&M profit soars in latest quarter

    H&M’s pre-tax profit rose 25 percent in the latest quarter to US$506 million as the Swedish-headquartered global fast-fashion retailer trimmed its inventory and customers embraced its summer range.

    “The new season has got off to a promising start,” said CEO Karl-Johan Persson.

    Globally, net sales rose by 12 percent in the third quarter to $6.35 billion, helped by a 30-per-cent jump in online sales. In the US market, where it has been struggling, it cut prices on core lines to reduce inventory, and sales rose 19 percent.

    Kate Ormrod, lead retail analyst at GlobalData, said the results showed H&M’s strategic overhaul – in which it has embraced the shift away from physical retail to digital – is beginning to reap rewards.

    The increase in full-price sales and a reduction in markdowns resulted in the group’s first double-digit growth in operating profit and its first quarterly increase since the second quarter of 2016/17.

    The Swedish retailer now expects to only open around a net 120 stores this year, a further reduction on the 175 stores originally planned – although expansion in growth markets remains a priority. Ormrod said that while Persson says a ‘high level of activity’ remains in its transformation work, the scale and coverage of its investment, extending to almost all parts of its business, is notable, and signifies the evolution of the retailer as it strives to satisfy changing consumer demands.

    “This year has not been without its challenges, however, especially in the UK, and while it remains under pressure from value rivals as well as more frequent discounting from mid-market players, H&M’s proposition continues to resonate,” she said.

    Ormrod also praised H&M’s commitment to embracing sustainability.

    “Its longstanding commitment to sustainability sets it apart from other value players and with new initiatives such as green home delivery (for example via cars that run on biogas) in the Netherlands and trialing clothing rental in Stockholm in the autumn, H&M has found its niche which it can continue to exploit as consumer focus on sustainability grows.”

    However, she offered a cautious response to news leaked last month that H&M-branded stores are to trial selling third-party products.

    “While the idea holds merit to extend its reach and bolster appeal, with sister brands & Other Stories and Arket already selling external brands, taking on Asos and Zalando is a big ask, so third-party brands are unlikely to become a cornerstone of its proposition.”

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  • AirAsia starts Kuala Lumpur-Belitung flights

    AirAsia starts Kuala Lumpur-Belitung flights

    AirAsia Group Bhd has began flying four times weekly services from Kuala Lumpur to Belitung. This is in addition to the daily flights between Jakarta and Belitung.

    AirAsia Indonesia deputy CEO Veranita Yosephine said AirAsia Indonesia has so far this year, launched new routes from Jakarta to Sorong, from Bali to Lombok and to Labuan Bajo.

    “To facilitate this expansion, the company has grown its fleet to include three new Airbus A320s which are based in Jakarta and Lombok. By year end, we will also take delivery of an additional two new aircraft,” she said in a statement today.

    To celebrate the new route, AirAsia is offering AirAsia BIG members special all-in fares from as low as RM89 from Kuala Lumpur to Belitung, from now until Oct 6, for travel from today until Feb 9, 2020.

    All-in non-member fares meanwhile, will start from RM94 for one-way travel, inclusive of taxes.

    AirAsia shares closed down 3 sen or 1.69% at RM1.74 today, with 8.05 million shares done, bringing a market capitalisation of RM5.82 billion.

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  • Standard Chartered Hires Southeast Asia Private Banking

    Standard Chartered Hires Southeast Asia Private Banking

    Following the exit of Srinivas Siripurapu from Standard Chartered, the private bank has swiftly hired a replacement.

    Cedric Lizin joins the bank as its South and Southeast Asia private banking head, following his most recent stint as the Dubai-based head of wealth management at UBS. Andrew Ho, south and southeast Asia market head at the private bank will take on interim responsibilities until Lizin joins later this year.

    The bank has been facing a flurry of regulatory hiccups including the most recent news that it was reviewing roughy 8,000 client accounts from its Dubai arm due after regulators exposed a severe lack of know-your-client data ranging from wealth source to even current address or phone numbers.

    In addition to regulatory challenges, the private bank also faces a high level of staff dissatisfaction, according an internal survey.  When asked if they would recommend others to work for Standard Chartered’s private banking business, the internal metric scored negatively, a Bloomberg report noted.

    And possibly as a means of improving morale, senior manages in the region recently delivered handwritten thank you cards to staff. The bank subsequently furthered the exercise by asking employees to write letters praising each other during a team bonding session.

  • Toyota, Mahindra Decide To Stop Usage Of Single Use Plastic

    Toyota, Mahindra Decide To Stop Usage Of Single Use Plastic

    Over time cars and car companies have been blamed of contaminating the environment. Be it emission, exhausting fossil fuel or adding up to the noise pollution, cars have been the soft target to point the finger on. That said, the situation need not remain the same always. While carmakers are adhering to the government’s upcoming emission standards, fuel efficiency norms and electrification targets in a bid to curb pollution, some are also taking steps to refine their production methods. Automakers like Toyota and Mahindra have decided to eliminate the use of single-use plastic in their manufacturing process.

    As part of the six challenges to be achieved by 2050, Toyota is trying to establish a recycling-based society and systems. The move ensures zero waste directly to landfills and achieves recyclability of 96 percent, at its operating plant at Bidadi, Karnataka and also helps in reducing45per cent of the plastic footprint. Commenting on the initiative Masakazu Yoshimura, Managing Director, Toyota Kirloskar Motor said, “Keeping in-line with our global Toyota Environment Challenge 2050 and aligned with honorable Prime Minister’s nationwide campaign to limit the consumption of single-use plastic, we have proactively implemented several initiatives encouraging our stakeholders to reduce, recycle and reuse, as a step towards a better tomorrow.”

    Mahindra’s initiative could also be extended in Ford’s Chennai and Sanand plant following their recent JV.

    Along with Toyota, even Mahindra has taken steps in this direction. Pawan Goenka, Managing Director, Mahindra & Mahindra put out in a tweet today that all 15 manufacturing plants of Mahindra & Mahundra have committed to stop using single use plastic latest by the end of this year. The move is crucial, even much so at a time when Mahindra has partnered with Ford in its India operations. It will have 51 per cent ownership in its India business, in-turn taking the charge of its Chennai and Sanand manufacturing plants which means we can hope the initiative being extended to even these plants by the day.

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  • Tesla Announces Record Deliveries Of 97,000 Cars In Q3

    Tesla Announces Record Deliveries Of 97,000 Cars In Q3

    Electric car manufacturer Tesla has delivered approximately 97,000 cars around the world in the third quarter of 2019, falling short of the 100,000 milestone the company had hoped for.

    “We achieved record net orders in Q3 and are entering Q4 with an increase in our order backlog. As was also the case in Q2, nearly all of our Model 3 orders were received from customers who did not previously hold a reservation, solidifying the transition to generating strong organic demand,” the company said in a statement on Wednesday.

    During the last quarter the company managed to deliver 95,200 vehicles to customers across the globe, which broke a record the company set in the fourth quarter of last year.

    Earlier, in an e-mail sent to employees Musk said that the company has a chance to deliver at least 100,000 vehicles this quarter. “We have a shot at achieving our first 100,000 vehicle delivery quarter, which is an incredibly exciting milestone for our company!” Musk said.

    In addition, Tesla is buying DeepScale, a California-based small artificial intelligence (AI) start-up, to improve its Autopilot driver assistance system. The acquisition could help Tesla fill the talent gap in the autopilot group.

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  • BMW Customers Can Give Real-Time Approvals For Service And Repairs With New Smart Video App

    BMW Customers Can Give Real-Time Approvals For Service And Repairs With New Smart Video App

    BMW India has announced introducing a new mobile application that will allow customers to give real-time approvals for service and repairs. Called the BMW Smart Video, the new BMW exclusive app allows the technicians at the dealership to make a video of the vehicle explaining the service/repair requirements and share the quotation online. Customers receive a link where they can understand the service requirements through the video and provide approval online without the hassle of visiting the dealership again.

    Designed to enhance BMW’s aftersales service experience, the company says by digitizing the aftersales service process, it ensures that there is complete transparency and offers faster turn-around time. In fact, BMW India claims that the new BMW Smart Video solution has already benefited more than 10,000 customers with a high rate of customer satisfaction.

    Talking about the new BMW Smart Video App, Rudratej Singh, President and CEO, BMW Group India said, “BMW is an immensely successful brand not only because of its best-in-class products but also because of its unparalleled aftersales service standards. Trust and transparency are the core BMW values that naturally extend in all our customer interactions. Leveraging new-age digital solutions, we are building numerous services and solutions that will further enhance interaction between our customers and their beloved machines. BMW Smart Video is a fine example of how an innovative solution helps our customers easily understand the technical aspects of their vehicles and its servicing. Thus, creating a joyful ownership experience.”

    The BMW Smart Video application is already live in the BMW network in 50 countries across the world, including Australia, US and UK, among others. Now, the new BMW Smart Video is also available at BMW dealerships in India.

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  • Threads from Instagram is a new app made to keep you in touch with your close friends

    Threads from Instagram is a new app made to keep you in touch with your close friends

    Facebook got away with one of the biggest thefts (legal, mind you) in the history of technology. Back in April 2012, not long after Instagram launched its Android app, Facebook bought the company for a paltry $1 billion. Not that anyone knew it was a steal at the time; Instagram was merely an app with photo filters and no one could foresee how it would explode to become one of the most popular social media destinations. By June 2018, Instagram reached a milestone as it hit one billion monthly active users. At that time, it was estimated that Instagram alone was worth $100 billion dollars. So obviously Facebook made an incredible investment.
    Today, Facebook announced a new “camera-first messaging app” called Threads from Instagram. This is a stand-alone app designed to keep you connected with a small group of friends; the idea is to use the camera on your phone to shoot photographs and videos to express how you’re feeling. You can share photos, videos, messages, and even Stories with your those on your Instagram close friends list. With Threads from Instagram, you get to decide who you communicate with.
    “Over the last few years, we’ve introduced several new ways to share visually on Instagram and connect with people you care about – from sharing everyday moments on Stories to visual messages on Direct. But for your smaller circle of friends, we saw the need to stay more connected throughout the day, so you can communicate what you’re doing and how you’re feeling through photos and videos. That’s why we built Threads, a new way to message with close friends in a dedicated, private space.

    Threads is a standalone app designed with privacy, speed and your close connections in mind. You can share photos, videos, messages, Stories and more with your Instagram close friends list. You are in control of who can reach you on Threads, and you can customize the experience around the people who matter most.”-Facebook

    With Threads from Instagram, you can message only those people whom you put on your Instagram close friends list; you’ll have an inbox and receive notifications just for messages from them. And if you haven’t made a close friends list on Instagram, you can do so directly from the Threads from Instagram app once you install it. The app opens by default to the camera and allows you to add shortcuts to the screen. That means you can share your images and videos with just two taps
    If you don’t have the time to send a photo, video or message to your buds, you can tell them what’s up using Status. Thread will recommend one (like studying), or you can customize your own (for example, procrastinating). And with Auto Status, the app will share a little bit about where you are without giving away actual coordinates. For example, Auto Status could show that you’re on the move, at home or in a coffee shop. If you are inside a coffee shop, the Auto Status won’t reveal the name of the shop or the address of the specific location you’re at. Status and Auto Status can only be viewed by your closest friends, and it is opt-in. You decide when to share your Status, and more importantly, you decide who gets the opportunity to see it.
    Even if you install Threads from Instagram, messages from your closest friends will still appear in Direct on Instagram besides showing up in the new app. This way, you don’t have to give up Instagram when messaging with your closest pals. Threads from Instagram (remember the full name-otherwise you’ll end up with a sewing app) started rolling out globally today for Android and iOS from the Google Play Store and the Apple App Store, respectively.
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