Retail News CRM

Author: Mei Ling Tan

  • Domino’s Pizza Bangladesh opens first Restaurant

    Domino’s Pizza Bangladesh opens first Restaurant

    Domino’s Pizza Bangladesh has opened its first store, in the capital city, Dhaka.

    The store features a new ‘pizza theatre’ design with in-house seating offering a front-row view of pizza-making.

    More stores  are planned later this year.

    Domino’s Bangladesh is operated by master franchisee Jubilant FoodWorks and its local operator Golden Harvest.

    “We are excited to launch the first Domino’s restaurant in Dhaka and look forward to offering a menu that keeps the needs and preferences of local customers in mind, while also offering the best of the brand’s international menu,” said Pratik Pota, Jubilant FoodWorks CEO and director.

    Pota said the brand will also launch an ordering app that will help “redefine the pizza-ordering experience” for consumers in Bangladesh.

    “We are confident that Domino’s is going to be one of the most-loved pizza brands in Bangladesh,” said Rajeeb Samdani, MD at Golden Harvest Group.

    “The open-kitchen design will be innovative in this market and will show our commitment to food safety and quality standards.”

    Founded in 1960, Domino’s now operates in more than 85 markets worldwide, with more than half of its global retail sales coming from international stores.

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  • South Korea’s VDL Cosmetics a new store in Toronto

    South Korea’s VDL Cosmetics a new store in Toronto

    Korean cosmetics firm VDL is expanding in the Canadian market with the launch of the brand’s first flagship store in Toronto’s Queen West neighborhood.

    VDL, which stands for Vivid Dreams come to Life, was founded by LG Household & Health Care Corp in 2012. The brand has successfully expanded to China, Singapore, Hong Kong and Saudi Arabia, and is breaking into North America for the first time.

    To celebrate the Toronto launch, the brand will be hosting an interactive pop-up shop at the CF Toronto Eaton Center from April 8–14, offering special prizes and hosting a range of engaging activities.

    VDL’s most recent collection, the 2019 limited edition Living Coral range, is set to officially launch on April 1st and will be available in store for preview in March. Select items from the collection are already available online.

    The brand is pursuing its strategy of working with world-class makeup artists in expanding in the region. In Canada, celebrity makeup artist Martin Younan is working with the brand to ensure VDL products reach consumers.

    “I’ve been visiting Korea for years now and having VDL here in North America is beyond exciting,” said Younan.

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  • Tower Records Tokyo chooses vinyl

    Tower Records Tokyo chooses vinyl

    The Tower Records Tokyo store in Shinjuku is cashing in on the Japanese market’s resurgence of interest in vinyl records.

    While Tower has sold records for a long time, the Tower Vinyl brand is seizing on the global vinyl revival that has seen consumers worldwide take a preference to the physical discs, with all the nostalgia they represent, over the more ephemeral and invisible distribution of digital music. The store now holds 70,000 records in stock – the majority of which are second hand.

    The vinyl revival is blossoming just as streaming technology hits a new peak in the territory.

    When the Recording Industry Association of Japan announced that streaming platforms overtook digital downloads last year, however, the association’s conclusions were criticised for failing to take into account any information regarding physical sales of music media and presenting an incomplete picture of Japanese music consumption.

    Vinyl records have been making a major comeback in Japan for some time, with HMV also launching a vinyl-album store in Shibuya in 2014 – having been absent for the district for several years, and now having expanded its operations since that time. Japanese artists have recently been releasing their music on vinyl, and – rather anachronistically – some 90s-era CDs have been reissued on vinyl record.

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  • Aggressive expansion planned by Under Armour Asia

    Aggressive expansion planned by Under Armour Asia

    US sportswear brand Under Armour is expanding its operations in Asia, as well as Europe and Latin America.

    An Under Armour Asia headquarters is set to open in Hong Kong this year, as the brand strengthens its commitment premium-grade sportswear rather than follow the currently fashionable athleisure market.

    “As part of the transformation into this new operating model, one of the things that we wanted to do was to really empower our regions,” the firm’s president and COO Patrik Frisk said in an interview published by the South China Morning Post. “So we decided to move into an Apac, Latin America, EMEA and North America structure.

    “We weren’t able to scale our international business without giving the regions more horsepower to drive the business.”

    “China is the big machine in the region,” added newly appointed Under Armour Asia-Pacific MD Jason Archer. “If you combine a lot of the external focus on the region, as well as the Chinese government investing in sport, in health and wellness. That is just exciting for us – the macro landscape.”

    The firm’s international takings have been burgeoning overseas in comparison to their home market, with a 43.34 per cent increase seen internationally over just 2.63 per cent in North America. US sales remain double those globally, although last year Asian sales grew 61 per cent against a 5 per cent drop back home.

    Under Armour has a global network of 1100 stores, and plans to build a further 1500 locations within five years, with 73 per cent of these launching in Asia, mostly in China.

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  • Lotte Duty Free expands, Australia and New Zealand are next

    Lotte Duty Free expands, Australia and New Zealand are next

    South Korean travel retailer Lotte Duty Free is expanding into Oceania with the ambition to be the leading operator in Australia and New Zealand by 2023.

    The firm’s entry into the territory began with a grand opening ceremony at one of its new Australian stores at Brisbane Airport. The second biggest travel retailer in the world, Lotte Duty Free is targeting sales of US$200 million in the region during its first year.

    “Successfully entering Oceania is the next step in Lotte Duty Free becoming the world’s number one travel retailer and the most influential in the region,” said Lotte Duty Free CEO Kap Lee. “We have almost 40 years of retail excellence that is being introduced to Australia and New Zealand, working side-by-side with our local colleagues to better understand the unique wants and needs of people travelling through the region from all nationalities.”

    Australia has demonstrated significant growth of more than 10 per cent in incoming Chinese tourists – representing some of the biggest spenders globally – in recent years. The 2019 Spring Tourism Trend Forecast published by Ctrip, the largest online travel agency in China, states Australia is one of the most favorable international travel destinations for Chinese tourists during the New Year period.

    In response, Lotte Duty Free is acquiring five JR/Duty Free stores in the region; four in Australia and one in New Zealand.

    With this launch, Lotte Duty Free now operates in seven countries outside of Korea.

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  • Liam Gallagher’s fashion brand Pretty Green about to close down

    Liam Gallagher’s fashion brand Pretty Green about to close down

    Liam Gallagher’s fashion brand Pretty Green is preparing to undergo insolvency proceedings.

    The mod-inspired fashion label, set up by the former Oasis lead singer, will appoint administrators this week, enlisting Moorfields Advisory to handle the process.

    A report by Sky News said the filing allows a certain time period for Pretty Green to secure a buyer. Commentators with knowledge of the transaction have revealed Moorfields to have been floating the label to potential purchasers throughout this month.

    Pretty Green’s turnover rose to £38.2 million (US$50.33 million) in the 16 months to January last year, with pre-tax losses narrowing to £1.5 million ($1.98 million) from a £5.6 million ($7.38 million) loss.

    The brand has suffered under the flailing retail environment in the UK. A spokesperson for the brand said “Pretty Green is not immune to the challenges facing the UK high street as customers migrate from purchasing in store to online”.

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  • Octopus inks partnership with JD.com providing retail innovations

    Octopus inks partnership with JD.com providing retail innovations

    Octopus Retail Management (Octopus), a Singapore-based company and a pioneer in offering a holistic suite of retail management solutions, today announced that it has partnered with JD.com for its cutting-edge Point of Sales (POS) suite of solutions which has benefitted a variety of businesses spanning the retail, F&B and ecommerce sectors.

    With Octopus’ partnership with China’s largest retailer, JD.com, Octopus will be the first B2B software provider for the retail industry and will have access to more than 300 million active customers that shop on JD.com. This strategic alliance is in light of Octopus’ vision to digitally transform the retail industry.

    Octopus is a Cloud-Based Retail Management Company that offers a comprehensive Point of Sale solution to brick and mortar SMEs. With a presence across 7 countries — Singapore, Malaysia, Philippines, China, Sri Lanka, Indonesia and the USA, Octopus generates around $2 billion of GMV on their platform from over 20,000 retail points across 3000 customers.

    Ong Whee Shiong, Founder and Managing Director, Octopus said, “The digital age has thrown several challenges at businesses today. It has become critical for retailers to have an efficient retail management system to enhance their business productivity. Our products aim to empower the retailers to embrace digitalisation and streamline their online business.”

    The company’s cloud-based retail management solution helps firms to leverage social media interactions to curate personalised offerings based on consumer’s shopping and dining behaviours. The solutions can also synchronise inventory, support customer promotions, and offer loyalty points to add more value propositions to their customers. The solutions also allow its customers to onboard a mobile platform through its cloud offering. This enables real-time visibility over the network to monitor sales, the performance of staff, and inventory which leads to efficiency and better decision-making.

    According to an article citing joint research by Google and Temasek in 2017, more than half of Southeast Asia’s population is a millennial and of that, 70 per cent are under the age of 40. The retail space per capita remains low, indicating limited access to offline stores and products. Whilst the report shows that consumers in the region show the interest and willingness to shop online, there have been emerging trends focussing on omnichannel and online-to-offline solutions.

    “We believe online and offline need to go hand in hand today. Through our integrated solutions, our clients are able to offer their customers enhanced seamless shopping experience and create more value,” he added.

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  • A.S. Watson Group Opens its Worldwide 15,000th Storein Kuala Lumpur

    A.S. Watson Group Opens its Worldwide 15,000th Storein Kuala Lumpur

    The world’s largest and fastest growing international health & beauty retailer A.S. Watson Group celebrates an important milestone today as it opens its 15,000th store.

    Growth Continues at Record Rate

    For the fourth year in a row, A.S. Watson’s new store opening continues to be at an average speed of one store every seven hours across its 25 markets in Asia and Europe.

    The worldwide 15,000th store opening of A.S. Watson coincides with its 500th store opening of Watsons in Malaysia, one of the fastest growing countries for beauty and wellness products. Watsons is the flagship retail brand of A.S. Watson with over 7,200 stores in 13 markets in Asia and Eastern Europe.

    The new store is located in Central i-City, a new shopping mall in Malaysia, and it uses technology to enhance customer experience and connect offline and online. The 4,200 square-feet G8 design store is equipped with StyleMe, AR (Augmented Reality) technology, to showcase the latest fashionable product, in a fun and engaging way for customers. Watsons’ Hi Mirror skin analysis device is also available for customers to assess their skin conditions at the store. G8 represents the 8th Generation of the Watsons store design incorporating extensive customer and store team feedback, as well as market research of latest trends on shopping experience.  It will roll out across the region in Hong Kong, Taiwan, Singapore, Thailand, Indonesia, Vietnam and Turkey later this year.

    O+O Strategy – Strengthening Customer Connectivity Online and Offline

    Mr Dominic Lai, Group Managing Director of A.S. Watson Group is very excited at the celebration event of this important milestone, “The continued success of our business is about customer connectivity – our ability to connect customers with products, trends and experience they want in beauty, personal care, health and wellness. Our O+O (Online and Offline) strategy focuses on providing an extensive store network, excellent in-store customer service, most relevant health and beauty assortment, combined with seamless digital experience and loyalty schemes that help to put smiles on customers’ faces.”

    Globally A.S. Watson has over 135 million loyalty members and has been investing HK$1 billion (approx.US$128 million) in digital since 2012 to enhance customer experience and enable the business to build data-driven approach to stay closer to customers’ needs.

    A Thankful Celebration

    Mr Lai continues, “We are one of the longest standing companies in the world with 178 years of history.  To be able to reach yet another critical milestone, this is only possible with the love from our customers, passion and commitment from our 140,000 colleagues around the world, and the unfailing support from our business partners.”

    From one dispensary in Hong Kong to 15,000 stores worldwide, A.S. Watson has built close relationship with customers and a strong team of 140,000 colleagues.  The celebration activities in every market will be about thanking customers and showing appreciation to colleagues.  There will be campaigns in every market to celebrate, including member-exclusive benefits and special offers, both offline and online.

  • Tan Mujiang opens a new flagship store in Toronto

    Tan Mujiang opens a new flagship store in Toronto

    Mainland Chinese retailer Tan Mujiang has opened its first flagship store in Canada.

    Tan Mujiang is the only listed company in the world making wooden combs. It has created more than 40 processes to improve its products, which are made from natural materials of traditional Chinese handicrafts, integrating traditional culture with modern fashion.

    The company opened at Toronto’s Scarborough shopping centre earlier this month, taking space right next to jeweller Pandora.

    Dubbed H002, the Canadian store is Tan Mujiang’s second overseas, following one opened at Hong Kong’s Telford Plaza. Twelve more overseas stores are planned this year.

    Zhang Chuanjin, Tan Mujiang’s offline market director, said the company’s goal is to popularise the brand by operating its own franchise shops all over the world.

    Since December 2013, Tan Mujiang has acquired more than 80 patents and supplies more than 1200 shops all over Mainland China, four in Hong Kong, one in Singapore, and some online stores, such as Amazon and eBay.

    Chuanjin said that on the Toronto store’s opening day, Tan Mujiang attracted many customers with its eye-catching Chinese logo and a lute performance.

    “Many Chinese were surprised to see traditional Chinese wooden combs abroad, and many locals were impressed by the oriental charm and exquisite craftsmanship of the combs. They found that besides just combing their hair, the exquisite combs could also be a great gift for family and friends.”

    Tan Mujiang has set up a national general franchising model and hopes to find franchisees interested in their brand.

    Tan Mujiang says it plans to increase its investment in overseas market promotion. In addition to participating in grand international exhibitions, the company will release its brand and product information on popular social media platforms and organise promotional activities for overseas stores.

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  • Centara to showcase traditional Thai heritage through Songkran

    Centara to showcase traditional Thai heritage through Songkran

     Centara Hotels & Resorts, Thailand’s leading hotel operator, is partnering with Smile in Love Wedding Studio to showcase Thailand’s rich cultural heritage embodied in traditional Thai clothing throughout the upcoming Songkran Festival 2019. Centara staff will wear traditional Thai costumes, providing guests with an up-close look at the timeless style and glamour of authentic Thai apparel. In addition to celebrating Thai clothing traditions, guests at every hotel and resort property across the group will be invited to take part in Thai cultural activities such as the offering of beautiful handmade jasmine garlands and the traditional pouring of scented water over the palms.

    Preparations are well underway at all 33 Centara properties within Thailand to extend a warm welcome and Thai-style hospitality to guests soon to arrive from around the world to join the Songkran festivities nationwide. All front-line staff will be dressed in traditional Thai costumes during the upcoming 11th – 15th April 2019 holiday period. Special activities, such as a booth for sprinkling scented water on the Buddha’s image, a set-up for pouring scented water onto elders’ palms, along with traditional Thai folk performances are also being arranged, enabling guests to experience the many appealing facets of this popular annual festival.

    As the Thai hotel brand-of-choice among both Thai and international guests, Centara takes great pride in delivering its renowned standard of Thai-style service and gracious hospitality to guests while celebrating an important and joyful cultural occasion together with millions of Thais.

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  • Majority of online shoppers check brands on Amazon

    Majority of online shoppers check brands on Amazon

    Most online shoppers compare a brand or retailer’s site to Amazon before purchasing something, according to a study released by Episerver.

    Episerver’s third annual Global Consumer Study shows that 87 per cent of online shoppers compare what they find on a brand or retailer’s site to Amazon before completing a purchase. Ninety-seven per cent won’t complete a purchase if they see incorrect or incomplete content on a brand’s website and/or mobile app.

    “Product education, personalised content and site search, purchasing ease, promotions on multiple channels, peer reviews and performance of the site itself can all make a difference,” said Ed Kennedy, senior director of Commerce at Episerver.

    According to Episerver, marketplaces like Amazon reign supreme due to their wide variety of price options, product selections and shipping features.

    The study, which surveyed 4500 online shoppers in eight countries, also showed that nearly half of online consumers, 46 per cent, said having too many options online has prevented them from making any purchase at all.

    Almost half of the people surveyed start their online purchase journey at an online marketplace, Amazon included, Kennedy said.

    Sixty per cent of consumer prefer marketplaces for their price options and over half, 58 per cent, for their product selections.

    “Knowing only a small fraction of customers do not use Amazon to compare products can certainly be a cloud over a retail operation seeking engagement and conversions on their digital properties,” Kennedy said.

    “However, knowing consumers’ mindsets that casual swiping can turn into committed shopping, retailers can drive interest and ultimately, sales, by lessening the burden of choice and doubling down on experience-driven commerce.”

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  • LTE device ecosystem grew 26% in the last year

    LTE device ecosystem grew 26% in the last year

    The LTE device ecosystem has expanded by 26% over the past year to reach 13,700 devices, according to the Global Mobile Suppliers’ Association (GSA).

    The LTE Ecosystem report published by the industry body found that devices have been launched by 705 manufacturers, including devices supporting the FDD LTE and TD-LTE standards and the LTE-related cellular IoT standards LTE Cat-M1 and narrowband IoT.

    Meanwhile the nascent 5G device ecosystem is taking shape. As of mid-March, the GSA had identified 34 announced devices – including regional variants, including 11 smartphones.

    This is an improvement on the 22 5G devices identified by mobile industry consultancy Hadden Telecoms in a report issued earlier in the month

    According to the GSA, devices have been announced across seven form factors – phones, hotspots, indoor customer premises equipment, outdoor customer premises equipment, modules, dongles or adapters, and USB terminals.

    The industry body said it expects the global 5G device ecosystem to grow rapidly as more commercial 5G services are launched.

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  • Singtel targets Millennials with all-digital mobile plan

    Singtel targets Millennials with all-digital mobile plan

    Singtel has announced the launch of an all-digital mobile service plan targeted at technology-savvy Millennial customers.

    The new product, GOMO Mobile, offers functionality including immediate online sign up and same-day SIM card delivery, 24/7 live chat for customer service inquiries and a dedicated customer care app.

    The S$20 GOMO Mobile plan includes 20GB of data, 200 minutes of talktime and 200 SMS. The no-contract plan is based on a 30-day payment cycle, and additional allocations can be instantly purchased using a debit or credit card.

    As part of its strategy of targeting Millennials, Singtel is also offering lifestyle rewards such as discounts at selected hipster restaurants and cafes, and plans to expand these rewards to include ride hailing, entertainment events and activities and travel promotions.

    Singtel is also offering a GOMO Travel SIM that provides 3GB of data for 10 days across eight overseas destinations – Australia, Hong Kong, Macau, Taiwan, Indonesia, Malaysia, Thailand and Philippines.

  • 211 operators globally investing in 5G

    211 operators globally investing in 5G

    At least 211 operators across 87 countries are investing in 5G, according to statistics compiled by consultancy company Hadden Telecoms.

    Operators investing in 5G are at a variety of stages, ranging from network deployments, to technology testing, demonstrations and pilot trials.

    To date, 15 operators have commercially launched 5G services, including Telstra and Optus in Australia, which are offering fixed wireless 5G services on the 3.6-GHz band. Vodafone Australia and the market’s national broadband network operator NBN Co are also investing in 5G.

    South Korea’s KT, LG U+ and SK Telecom meanwhile switched on their 3.5-GHz 5G networks last year, initially for enterprise customers only, and are planning to simultaneously launch commercial services for consumers shortly.

    The list of operators investing in 5G in Asia Pacific also includes China’s big three operators China Mobile, China Telecom and China Unicom, Hong Kong’s 3 Hong Kong, China Mobile Hong Kong, HKT and SmarTone, and India’s Bharti Airtel, BSNL and Reliance Jio Infocomm.

    In Japan, KDDI, NTT Docomo, Rakuten Mobile and Softbank are spending heavily on 5G, while Malaysia’s Celcom, DiGi, Maxis, Telekom Malaysia and U Mobile and the Philippines’ Globe and PLDT are also trialing the technology.

    Singapore’s M1, Singtel and StarHub, Sri Lanka’s Dialog Axiata and Mobitel, Taiwan’s APT, Chunghwa Telecom, Far EasTone and Taiwan Mobile, Thailand’s AIS, Dtac, TOT and TrueMove and Vietnam’s Viettel are also at various stages of 5G development.

    “Operators globally are preparing for the large-scale introduction of 5G, the first services have launched, and the devices ecosystem is rapidly building and poised for the imminent scale availability of a range of smartphone models,” Hadden Telecoms director Alan Hadden said.

    “Dozens more operators are expected to launch their respective 5G services in the coming 12 months.”

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  • 5G crucial to Vietnam’s development

    5G crucial to Vietnam’s development

    Vietnam’s deputy prime minister Vu Duc Dam has thrown his support behind the adoption of 5G in the nation, stating that 5G will be crucial to Vietnam’s development.

    During the recent ASEAN Conference on 5G, the deputy prime minister acknowledged that the government will need to proactively support businesses to ensure they are more confident in investing in 5G, the official newsletter of the Communist Party of Vietnam.

    During the conference, Dam said the technology will not only provide major speeds improvements but involve changes in global production methods. He suggested that participants use the Vietnam-organized conference to discuss the pathway to 5G development in the ASEAN region.

    Vietnam aims to become one of the world’s early adopters of 5G. Several Vietnamese operators have been allocated licenses to trial the technology in Hanoi and Ho Chi Minh City ahead of a commercial launch.

    Also at the event, Vietnam’s ICT minister Nguyen Manh Hung also stated that 5G will be the most vital part of the infrastructure required for the future digital economy.