Retail News CRM

Author: Mei Ling Tan

  • Competition heats up as convenience stores race for dominance in Vietnam

    Competition heats up as convenience stores race for dominance in Vietnam

    With a slate of brands operating nearly 2,000 stores, the remaining space for expansion is limited. The first outlet of 7-Eleven, the largest convenience store chain in Japan, opened in Vietnam last week with a lot of fanfare.

    Thousands of people lined up and squeezed into the small shop in downtown Ho Chi Minh City, trying to buy snacks and light meals.

    The chain has said it will open around 20 outlets in Vietnam by the end of this year and 100 in the next three years.

    The important question here is not about whether similarly big crowds will be coming to its stores in the future. It’s where to put these stores.

    7-Eleven is entering a market that has become increasingly packed in recent years. Its arrival is intensifying the heated competition for both customers and for retail space.

    After all, the choice of location can make or break a convenience store. In big cities, many of the best spots are either too expensive or already taken.

    Crowded market

    The A.T. Kearney’s Global Retail Development Index this month named Vietnam the sixth most attractive retail market. The country made headlines worldwide when it topped this list in 2008.

    The market has drawn a lot of foreign players who are now occupying 70 percent of the convenience store segment.

    The American chain Circle K is operating around 250 stores, mostly in the country’s two biggest cities Ho Chi Minh and Hanoi.

    FamilyMart, Japan’s second largest convenience store chain, now has 130 stores in Ho Chi Minh City, the nearby resort town of Vung Tau and in Binh Duong Province. It aims to expand the network to 150 locations by the end of this year.

    Southeast Asian chains Shop&Go and B’s mart are running another 300 stores.

    The dominant local player VinMart+, an offshoot of conglomerate Vingroup, has quickly expanded its network from 500 outlets in 2015 to around 900 last year. The chain plans to round up the number to 1,000 this year or next.

    According to industry insiders, setting up a convenience store is much simpler than a supermarket but in order to launch a profitable chain, it takes a lot of money and efforts.

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  • Tata Comm launches IZO cloud node in Malaysia

    Tata Comm launches IZO cloud node in Malaysia

    India’s Tata Communications has launched three new nodes for its IZO Private Cloud service designed to support enterprises’ hybrid cloud adoption while ensuring regulatory compliance.

    The new private cloud nodes in Germany, United Arab Emirates (UAE) and Malaysia aim to enable CIOs to gain more control over all their applications by creating a hybrid, high-performance IT infrastructure where different cloud, colocation and managed hosting environments work together.

    Today, different clouds often operate in silos, resulting in a complex environment which can hold back enterprises’ digital transformation. The fully-managed IZO Private Cloud service seeks to address this complexity by enabling CIOs to create a hybrid IT environment that combines the flexibility of public cloud with enterprise-grade security.

    It also gives CIOs complete control of the residency of their data, while keeping up with employees’ demands for mobile, collaborative and social ways of working.

    IZO Private Cloud now spans across 13 locations. In addition to Germany, UAE and Malaysia, Tata Communications has private cloud nodes in India, Singapore, Hong Kong and the UK.

    The new private cloud nodes address the needs of enterprises in industries with stringent regulatory requirements, including aviation, healthcare, manufacturing, media, banking, IT, financial services and insurance, retail and e-commerce.

    “In today’s digital economy, enterprises’ growth is fuelled by cloud-based applications and data,”  Tata Communications SVP of global product management and data center services Srinivasan CR said.

    “Yet, the sovereignty and security of these critical assets is a major concern for CIOs. As a global cloud provider with a local presence, we address these concerns by giving CIOs complete visibility and control over their entire IT estate, across all networks and devices, and empower them to drive organisation-wide digital transformation with maximum agility.”

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  • FedEx posts strong fiscal Q4 and FY 2017 earnings results

    FedEx posts strong fiscal Q4 and FY 2017 earnings results

    FedEx Corp. reported earnings of US$3.75 per diluted share (US$4.25 per diluted share on an adjusted basis) for the fourth quarter ended May 31, compared to a loss of US$0.26 per diluted share (earnings of US$3.30 per diluted share on an adjusted basis) a year ago.

    This year’s and last year’s quarterly consolidated earnings have been adjusted for:

    Impact per diluted share Fourth Quarter
    Fiscal 2017 Fiscal 2016
    Mark-to-market (“MTM”) pension accounting adjustments ($0.02) $3.47
    TNT Express integration expenses  0.32 —
    FedEx Trade Networks legal matters  0.09 —
    TNT Express intangible asset amortization  0.06 —
    FedEx Ground legal matters  0.05  0.02
    TNT Express expenses and operating results from the date of acquisition  —  0.34
    Tax impact – legal entity restructuring for TNT integration  —  (0.28)

    “Strong fourth quarter results completed a record fiscal 2017,” said Frederick W. Smith, FedEx Corp. chairman and chief executive officer. “We enter fiscal 2018 confident FedEx Corp. will continue to deliver outstanding value and opportunities for shareowners, customers, and team members for years to come.”

    Fourth quarter results
    FedEx Corp. reported the following consolidated results for the fourth quarter (adjusted measures exclude the items listed above for the applicable fiscal year):

    Fiscal 2017 Fiscal 2016
    As Reported
    (GAAP)    		 Adjusted
    (non-GAAP)    		 As Reported
    (GAAP)    		 Adjusted
    (non-GAAP)
    Revenue $15.7 billion $15.7 billion $13.0 billion $13.0 billion
    Operating income (loss) $1.58 billion $1.76 billion ($68 million) $1.51 billion
    Operating margin 10.1% 11.2% (0.5%) 11.7%
    Net income (loss) $1.02 billion $1.15 billion ($70 million) $897 million
    Diluted EPS $3.75 $4.25 ($0.26) $3.30

    Operating results benefited from higher base rates, increased package volume and the inclusion of TNT Express results.  Net income and earnings per share reflect tax benefits of US$104 million, or US$0.37 per diluted share, related to the implementation of new foreign currency tax regulations, the adoption of a new accounting standard for share-based payments, and certain transactions related to the TNT Express integration.

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  • Vietnam’s fruit, vegetable exports growing

    Vietnam’s fruit, vegetable exports growing

    Minister of Agriculture and Rural Development, Nguyen Xuan Cuong said the export potential of fruits and vegetables is huge, with the products key to restructuring the sector.

    Cuong said the ministry has focused on promoting the use of modern technologies in agriculture, aiming to create quality products, thus improving the sector’s competitiveness and expanding export markets.

    “Exports of fruits and vegetables will grow in the upcoming time. The sector should develop association models for investing in hi-tech agriculture. Businesses should work with farmer collectives to establish concentrated raw material areas,” he added.

    The minister said growing the agricultural sector, and fruits and vegetables in particular, would largely depend on export value and changes in the market.

    However, if businesses and farmers build production chains of safe fruits and vegetables together with hi-tech agriculture development, the export target of US$3 billion this year will be reached, he said.

    Exports of fruits and vegetables hit $1.38 biliion in the first five months of this year, a year-on-year increase of 38 per cent.

    China, the US, Japan and South Korea markets accounted for nearly 84 per cent of total vegetable and fruit export value. Vietnamese fruits and vegetables have been exported to about 60 markets globally.

    Many farmers have applied the safe agricultural production processes of VietGap and GlobalGap, giving Vietnamese fruits and vegetables a foothold in foreign markets.

    According to the ministry of agriculture, restructuring of the sector is going well, with export structure focused on commodities such as coffee, rubber and fruit.

    Dinh Cao Khue, general director of Dong Giao Food Export Company said their products have been exported to 50 countries thanks to a closed supply chain of materials, collection, processing and trading.

    “We have invested in specialised and concentrated material areas. Product quality should be priorities for both local consumption and exports,” Khue said.

    Experts said export markets such as the US and Europe have potential but also high risk as they have strict requirements on product quality, so domestic producers should strictly follow health and safety requirements.

    Vu Kim Hanh, chairwoman of the Vietnam High-quality Product Association said local agricultural producers should change their mindset in production and organising supply chains. Each segment should have standards to satisfy export markets’ requirements.

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  • Australia plans to mandate 25Mbps broadband speeds

    Australia plans to mandate 25Mbps broadband speeds

    The Australian government has introduced new legislation that would mandate the supply of broadband services with peak speeds of at least 25Mbps to all premises in the country.

    The proposed Telecommunications Reform Package would require that services provided over the in-construction National Broadband Network (NBN) – even the fixed-wireless and satellite services – would need to be capable of broadband speeds of at least 25Mbps downlink and 5Mbps uplink.

    A draft version of the reforms published last December excluded the fixed wireless and satellite components of the network from this obligation.

    The legislation would also introduce the government’s planned A$7.10 ($5.36) per connection Regional Broadband Scheme, a levy that operators will pay to nbn for each connection capable of download speeds of 25Mbps.

    The levy will be used to defray the expected A$9.8 billion in losses over 30 years that are expected to be accrued by the fixed wireless and satellite components of the network due to the shortage of customers.

    In a concession for smaller players, the first 25,000 connections serviced by a broadband provider will not be subject to the levy for the first five years.

    The new reform package will also mandate the delivery of voice capability over the nbn in fixed line and fixed wireless areas.

    The Australian Communications Consumer Action Network (ACCAN)  has welcomed the consumer protection measures of the proposed legislation.
    “The legislation includes big wins for all consumers, especially for regional, rural and remote consumers,” ACCAN CEO Teresa Corbin said.

    “Broadband services are essential for consumers, yet currently, there is no requirement on nbn to connect and provide ongoing services to all premises. We are pleased that consumers can now be reassured that under the proposed legislation all premises must be able to access a broadband network capable of a minimum peak speed of 25Mbps download and 5Mbps upload.”

    But she said ACCAN will also be pushing to ensure that public phones will be provided where they are needed and consumers relying on satellite services have access to reliable telephony and broadband services.

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  • Lacoste pops up at Haitang Bay’s China Duty Free Mall

    Lacoste pops up at Haitang Bay’s China Duty Free Mall

    Lacoste has opened a pop-up store this month in the China Duty Free Mall, the centrepiece of the CITS Haitang Bay Duty Free Shopping Complex.

    Tennis time: Lacoste’s pop-up outlet in the China Duty Free Mall includes an interactive game.

    The 64sq m outlet is celebrating the recent French Open championships and the announcement of Lacoste’s new ‘Crocodile’, Serbian tennis ace Novak Djokovic. It includes an exhibition dedicated to legendary French tennis champion René Lacoste, a retail area featuring the brand’s latest collection, and an interactive game.

    Customers are being encouraged to play tennis on digital screens and they stand a chance of winning a gift. The pop-up will operate until 26 June.

  • Kioda to enter India via franchise route, open 300 stores

    Kioda to enter India via franchise route, open 300 stores

    Malaysia-based Korean concept retail store Kioda plans to open 300 stores in India by 2021 and has tied up with Franchise India which will invest USD 10 million for expansion and marketing.

    Kioda, which has a product range of cosmetics, gifts, stationery and household items, is looking to source 25-30 per cent of its products locally for Indian stores and rest to be imported from Malaysia.

    Kioda is entering India in a joint venture partnership with Franchise India and will open 300 stores in the next four years, the company said in a statement.

    “We eventually want to source products from India itself especially in the F&B range.Kioda stores will be unique stores which have a Korean concept and experience,”Kioda Managing Director Alvin said.

    The company, which currently has presence in Singapore and China apart from Malaysia, plans to expand to additional 13 countries by 2018.

    The joint venture agreement was signed at the Master Franchise Show here by Franchise India where over 150 companies participated.

    Franchise India Chairman Gaurav Marya said: “India offers a large landscape for brands to access the burgeoning consumer market with international brands taking the top tier space in the hierarchy. Our investments in the JV will help us to quickly ramp up across India.

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  • Michelin to re-organise business leading to job losses

    Michelin to re-organise business leading to job losses

     Tyre giant Michelin has announced plans to significantly re-organise globally, resulting in significant job losses in France and the US most of which will be covered by natural attrition.

    In the United States 450 jobs in central functions are to be cut between 2018 and 2021. According to Michelin, 1,500 employees would actually leave the company in the same period, suggesting a large majority will result from natural attrition and retirement.

    In France, the transformation coincides with significant job creation. By 2021, 5,000 employees will leave the group in France, the majority due to retirement, and around 2,000 of these would be in Clermont-Ferrand.

    However, at the same time Michelin says it wants to recruit more than 3,500 people externally in France by 2021, including 1,000 in Clermont-Ferrand. The company will also start new activities in Clermont-Ferrand and at other sites in France, creating 250 new jobs. The firm says it aims to “progressively reach the target size of the future organizations, without forced redundancies.”

    The company would not replace 970 retirees, between now and 2021 in Clermont-Ferrand. And finally, in order to be closer to its customers and improve competitiveness, Michelin will locate 290 employee and manager positions in other countries where the group is operating.

    Corporate reorganisation 

    On 16 March 2017 Michelin launched a global reorganisation project. The goal was to “boost growth by adapting…operations to meet the evolving demands of…customers and employees. ” Now, on 22 June, the company has released further details of what has been taking place. In short there will now be 10 new regions, 14 business lines and 8 operational divisions.

    The 10 new regions will be given more operational responsibilities. These are Africa – India – Middle-East; South America; Central America; North America; Eastern Asia and Australia; China; Central Europe; Northern Europe, Southern Europe and Eastern Europe.

    Tyres  and accessories understand that UK and Eire operations will fit into the Northern European region. No details of who will be leading this region or were indeed this region will be physically based have yet been announced.

    Likewise, no details of job consolidation within this region have yet been released, but while the official details clearly focus on the USA and France, it wouldn’t be surprising to learn of some job consolidation in other regions too.

    In addition 14 “business lines” will develop offers for each customer category. The purpose of these Business Lines is to develop offers to satisfy global customer groups with similar needs around the world. They would have a key role in building the strategy of the group and would steer their business results in their respective customer segments.

    At the same time eight operational divisions will provide expertise and support for the regions and business lines. These are research and development; service technology development; manufacturing; supply chain; marketing and sales support; purchasing; operations quality assurance; and corporate and business services (CBS).

    In order to streamline the group’s central operations, the corporate divisions are to focus on their strategic missions. The group’s reporting would be based on consolidation of business lines and would be very similar to currently.

  • Nars comes to Vietnam

    Nars comes to Vietnam

    Japanese cosmetic brand Nars has landed in Vietnam, opening a brand new store in Ho Chi Minh City. Located on Dong Khoi Street inside Vincom Center mall, Nars’ debut store offers Vietnamese customers all of the makeup brand’s newest and most popular items.

    According to Nars’ brand president, Barbara Calcagni, the new store signals the local market’s growth, and therefore, readiness for a fresh cosmetics entrant such as Nars.
    “Vietnam is a potential market for growth thanks to the rapid development of the country,” Calcagni said.

    With more than 250 shops, Vincom Center is Ho Chi Minh City’s biggest shopping mall. It is split into two separate buildings, Vincom Center A and Center B, as houses the largest array of international luxury brands and retailers.

    Nars is on an Asian retail rollout. The latest Vietnam store succeeds a new retail venture for Nars in Malaysia. Earlier this month, Shiseido Travel Retail partnered with Colours & Fragrances to open a Nars cosmetics stand-alone boutique at Kuala Lumpur International Airport (KLIA).

    The boutique is Nars’ first travel retail location in Malaysia.

    Founded in 1994 by French make-up artist and photographer Francois Nars, Nars was acquired by Japanese cosmetics giant Shiseido in 2000.

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  • Hong Kong ranked third worldwide for broadband speeds

    Hong Kong ranked third worldwide for broadband speeds

    Hong Kong has been ranked third worldwide for broadband download speeds, with HKBN named the market’s fastest provider, according to Speedtest results from Ookla.

    Between the fourth quarter of 2016 and the first quarter of 2017, Hong Kong achieved an average download speed of 142.65Mbps. This speed represents the experience of a typical consumer in the market.

    The fastest broadband speeds were recorded by subscribers to HKBN at 544.18Mbps, followed by Netvigator at 470.43Mbps, 3 Hong Kong at 290.17Mbps and i-Cable Communications at 141.5Mbps.

    Top upload speeds were meanwhile recorded at 544.07Mbps for HKBN, 460.63Mbps for Netvigator, 201.15Mbps for 3 Hong Kong and 27.89Mbps for i-Cable.

    To determine this metric, Speedtest compares the top 10% of each ISP’s speed results to provide an accurate view of their top-end performance.

    “We are proud to know that our outstanding network performance has been duly recognized by independent global leader Speedtest. Our top-notch fiber network, advanced facilities and round-the-clock network operation management ensures that our customers enjoy the best internet experience in this data hungry era,” HKBN CTO Gary McLaren said.

    “Currently, with about one-third of all households in Hong Kong connected to HKBN broadband, we look forward to bringing more top-value services to more people across Hong Kong.”

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  • AirAsia to acquire 14 more aircraft

    AirAsia to acquire 14 more aircraft

    French plane maker Airbus S.A.S announced yesterday that Malaysia’s AirAsia Bhd. ordered an additional 14 A320ceo aircraft to cater to increasing demand.

    Airbus said the deal with AirAsia, which has extensive operations in Southeast Asia, including the Philippines, was announced during the 2017 Paris Air Show.

    Following the order, AirAsia’s fleet of mid-range A320s will increase to 529 planes. It is the single largest airline customer for the A320, Airbus said in a statement.

    To date, 171 A320ceo and eight A320neo have already been delivered to AirAsia and are operated by units in Malaysia, India, Indonesia, Thailand and the Philippines.

    “Demand is very strong in AirAsia’s traditional countries, but now we have Indonesia, Philippines and India doing extremely well. The robust demand has led us to expand our fleet, and Airbus has been a great partner in finding us slots,” AirAsia Group CEO Tony Fernandes said in the same statement.

    “We still need to find more aircraft to expand our regional reach and are actively sourcing from the leasing market. The competitive environment is at its best, coupled with a stable oil price. With the lowest cost in the world, AirAsia is back on aggressive growth,” he added.

    Airbus said the A320 family is the world’s best-selling single aisle product line.

    To date, it has won over 13,000 orders and more than 7,600 aircraft have been delivered to some 400 customers and operators worldwide. With one aircraft in four sizes (A318, A319, A320 and A321), the A320 Family seats from 100 to 240 passengers.

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  • Cebu Pacific to launch evening flights to Caticlan in July

    Cebu Pacific to launch evening flights to Caticlan in July

    Cebu Pacific Air will launch in July night flights to and from Caticlan, the gateway to tourism spot Boracay, the airline announced Thursday.

    The country’s leading budget airline said it would add two round-trip flights for this route daily, with the last leaving Manila at 6:55 PM and returning from Caticlan at 8:45 PM.

    This would bring to 72 the total number of Cebu Pacific flights to Caticlan, including the current 60 from Manila, Cebu and Clark.

    Cebu Pacific said it would be the first carrier to mount night flights and use the upgraded air traffic control system and newly-installed night navigational equipment at Caticlan’s Godofredo P. Ramos Airport.

    The Civil Aviation Authority of the Philippines (CAAP), the Department of Transportation, and other relevant aviation authorities gave the operations the green light after technical reviews and consultations on Caticlan Airport’s night operation capability.

    “We thank CAAP for continually leading the scale-up of our airports to night-flying capability. We believe that expansion of operating times will not only boost frequencies to key domestic routes, but it will also give travelers more options, greater flexibility on when they fly and also help decongest air traffic, especially during the peak flying hours at noon and early afternoon,” said JR Mantaring, Cebu Pacific’s Vice President for Corporate Affairs.

    Mantaring said the launch of evening flights to and from Boracay, world-renowed beach destination, was “a long-standing request of tourism stakeholders.”

    The additional flights, he said, would make flights available to more passengers.

  • Lotte Duty Free to take measures facing China tourism crisis

    Lotte Duty Free to take measures facing China tourism crisis

    Lotte Duty Free is implementing a number of measures to combat the crisis situation caused by China’s ban on tourists visiting South Korea.

    Over 40 executives will return 10% of their salary in a bid to alleviate some of the pressure on the company as a result of the lost business. The senior executives have more than 15 years of experience on average, Lotte said, and are all tax-exempt veterans.

    Lotte Duty Free CEO Jang Seon-wook: “The decline in sales is a shock that has been unprecedented since the founding of Lotte Duty Free in 2003, except for the SARS crisis.”

    As reported, South Korea’s decision to deploy the US defence system infuriated the Chinese government and led to a massive backlash against Korean companies. The tourism and travel retail sectors, heavily dependent on Chinese visitors, have been among the worst-affected.

    Lotte Duty Free discussed various methods of encouraging individual Chinese travellers and tourists from other countries in Southeast Asia to visit South Korea at a recent management strategy meeting.

    The meeting focused on how to revitalise sales and reduce costs, the retailer said, as it feared the Chinese ban could be a prolonged one. The company also noted the impact of fierce competition among duty free retailers in South Korea, which it said was “overheating”.

    “The THAAD situation is likely to be prolonged,” wrote CEO Jang Seon-wook in a letter to employees. “The decline in sales is a shock that has been unprecedented since the founding of Lotte Duty Free in 2003, except for the SARS crisis.”

    He said the company’s experience would see it through the crisis, and that it should focus on internal matters that it had control over. Zhang cited the loss and re-acquisition of the World Tower duty free licence as an example of overcoming a difficult situation.

    “If we can trust each other and cope with each other, we will become the cornerstone of growing Lotte Duty Free as a global number one company,” he told staff. “Everyone in the company will gather wisdom and enthusiasm.”

    Lotte Duty Free noted a survey conducted by the Korea Tourism Organization (KTO) in 2016 which showed that foreign tourists decided to visit South Korea 2.7 months before they travel on average. The retailer said this means that even if the THAAD dispute was solved immediately, there would still be a long delay in returning to ‘normal’ and that “long-term difficulties seem inevitable”.

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  • JCB targets 2 million Thai credit card customers by 2020

    JCB targets 2 million Thai credit card customers by 2020

    Japan’s JCB Co has partnered with Kasikornbank with an eye on increasing the number of its credit card holders in Thailand by 1.4 million by 2020 to 2 million.

    “Thailand has potential to be (our) second most important market after Japan and we believe in Thai economic growth in the long run,” said Kimihisa Imada, president of JCB International Co, the Japanese card provider’s subsidiary.

    JCB announced on Tuesday its latest partnership with the bank to issue the “KBank JCB Credit Card” brand, targetting Thais who favour Japanese lifestyles and travelling abroad.

    The card is available in the three types of Platinum, Gold and Classic, giving privileges to access JCB’s international services as well as promotions from cooperative merchants both in Thailand and Japan.

    The new credit card brand is expected to generate 100,000 new card holders with total spending worth 2 billion baht in the first year. JCB currently has 600,000 cardholders in Thailand.

    KBank is JCB’s fourth partner in the Thai credit card market following Krung Thai Bank, Bank of Ayudhya and Aeon Thana Sinsap (Thailand), a financial subsidiary of Japan’s Aeon retail group.

    JCB has issued credit cards of its brand in eight of the 10 member countries of the Association of Southeast Asian Nations — Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam.

    It is preparing to do so in Cambodia as well.

    According to KBank, more than 900,000 Thai visitors went to Japan last year and spent 43.2 billion baht in total, ranking Thais sixth on the list of highest-spending tourists.

    For KBank’s card holders, they spent 3.3 billion baht in Japan last year, accounting for 25% of total spending through credit cards of Thai tourists.

    The most popular categories include hotels and clothing and retail stores.

  • Taxi firms release apps to compete with Uber and Grab

    Taxi firms release apps to compete with Uber and Grab

    The firms have complained about supposed unfair competition with Uber and Grab. Vinasun said the average wage for drivers had dropped and many drivers had already quit.

    The firms demanded authorities apply measures to ensure fairer competition such as forcing Uber and Grab drivers to use taxi badges.

    Meanwhile, some firms have started to upgrade their technology to attract customers such as Thanh Cong in Hanoi that released a mobile app similar to Uber and Grab. Thanh Cong also allows customers to call for taxis from Facebook.

    They announced a fleet of cars without taxi badges like Uber to carry customers on routes that ban taxis. Thanh Cong said the management charge their drivers need to pay was only half of what Uber and Grab were collecting.

    Other taxi firms have also employed measures to compete in the growing market. Mai Linh, Vinasun and Taxi Group also released apps with similar purposes and functions. SAPA Thale Holding then released their own Uber-like app called APPP Passengers.

    The Ho Chi Minh City Taxi Association previously claimed that traditional taxi firms were being threatened as more personal cars were now in use by Uber and Grab than traditional taxi fleets. It asked the government to reconsider the open policy towards app-based taxi firms.

    “More worryingly, taxi firms have to bear various kinds of taxes including the VAT and corporate income tax. But the Grab and Uber’s taxes are only 4-5% of the traditional firms’,” the association claimed in a written document.

    Ha Huy Quang, deputy director of Hanoi Department of Transport accused Uber and Grab of not following the traffic planning and being opaque in tax duties.

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