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  • 90% of retail space at upcoming Bukit Panjang mall taken up

    90% of retail space at upcoming Bukit Panjang mall taken up

    Retail space is filling up at Bukit Panjang’s upcoming shopping centre called Hillion Mall, announced Sim Lian Group on Friday.

    It said in a press release that 90 percent of the approximately 174,730 sq ft of lettable area has been taken up by about 100 retail as well as food and beverage (F&B) tenants.

    There are five anchor tenants – NTUC FairPrice, PCF Sparkletots Preschool, Amore Fitness and Boutique Spa, Kopitiam and Best Denki.

    The mall along Petir Road, which is slated to open in the first quarter of 2017, is part of Bukit Panjang’s upcoming integrated transport hub. The Land Transport Authority (LTA) had announced that the hub will seamlessly connect the existing Bukit Panjang LRT station and the future Bukit Panjang MRT station with retail, F&B and residential developments at the same site.

    Basement 2 of Hillion Mall will be directly linked to the MRT station via an underpass, said Sim Lian Group.

     

    Above the mall is the 546-unit Hillion Residences. It is expected to receive its Temporary Occupation Permit (TOP) by September 2018.

    This is Sim Lian Group’s first mixed-use development in Singapore. When complete, the mall will serve more than 220,000 residents and 760,000 commuters, it said.

  • More retailers open doors for Black Friday sales

    More retailers open doors for Black Friday sales

    If the downtown area seemed like it was more crowded at the weekend, it was because the usual end-of-year sale season came earlier this year for some retailers.

    More brick-and-mortar shops jumped on the Black Friday bandwagon this year in a bid to attract more customers.

    Stores like Robinsons, Courts, Topshop, Topman, Harvey Norman and H&M were out in full force to roll out promotions for what is known in the United States as Black Friday – the day after Thanksgiving.

    All three Robinsons stores slashed their prices by up to 80 per cent. The retailer also brought forward its opening time from 10.30am to 7am.

    Furniture, IT and electronics retailer Courts, which has taken part in Black Friday sales since 2013, offered a priority pass for the first time this year – 280 shoppers who pre-registered could skip the queue and get access to exclusive discounts. The chain also offered discounts of up to 80 per cent at all its 14 outlets and online store.

    Meanwhile, Swedish fashion chain H&M launched a Black Friday collection for the first time, with black as the key colour palette – selected items went on sale from $10.

    Retailers said Black Friday sales helped to increase footfall and sales amid a soft retail climate.

    Wing Tai Retail executive director Helen Khoo said the crowd at some of its stores doubled, compared with normal weekends and Fridays, while sales were between two and four times better than usual.

    A Robinsons spokesman said the turnout was “overwhelming”, adding that some shoppers queued for hours before its stores opened at 7am on Friday. Highly sought-after items included home and electrical appliances, tableware, kitchenware and bedding products.

    Courts Singapore country chief executive Stan Kim said mattresses, TVs, action cameras and smart watches were among the popular items. Black Friday, he added, is gaining momentum as there is growing awareness among consumers with the rise of online shopping.

    He said: “Courts’ online store showed a significantly stronger performance against last year, and our offline stores also benefited from the Black Friday campaign, a testament to the fact that shoppers look to both online and offline platforms alike for great deals.”

    Administrative executive Janet Neo, 29, and her 30-year-old husband spent about four hours in Orchard Road on Friday evening.

    The couple dropped by outlets such as Sephora, Fred Perry and Robinsons for clothes, make-up and bedding material, and saved about $500, thanks to the discounts. Ms Neo said: “The discounts were really worth it. If it wasn’t so crowded, I would have bought more things.”

    Black Friday, an annual American tradition, was coined to describe the day retailers turned in profits and went “into the black”.

    It is usually immediately followed by Cyber Monday, where stores offer further deals online. Some retailers in Singapore, including Robinsons, are expected to take part.

  • Lendlease shifts its focus back to Asia

    Lendlease shifts its focus back to Asia

    Australian developer Lendlease – in a new global strategy to shift its focus from its home ground to Asia, Europe and America – has refreshed its targets for the region for the next five years.

    In his first media interview since being appointed Asia CEO in May, Tony Lombardo says he wants to grow Lendlease’s portfolio of urban regeneration projects of around S$6 billion to over S$10 billion in the next five years by adding 3-5 such projects in the region.

    Urban regeneration projects involve revitalising places that have fallen into disuse.

    For instance, in Barangaroo South in Sydney, Lendlease has turned a former container wharf into a vibrant new waterfront financial district with not just office towers but also retail outlets, an integrated hotel resort, and apartments.

    The Paya Lebar Quarter is a local equivalent, currently under construction in what used to be an industrial area. Lendlease is building a massive S$3.2 billion mixed development comprising offices, shops and private homes next to the MRT station.

    Another of Lendlease’s targets is to export its senior-living expertise in Australia to Asia – particularly China, capitalising on the country’s rapidly ageing population.

    Mr Lombardo says: “In Australia, we are the No 1 senior-living owner and operator. We are using that expertise to export that to China and hopefully build the business around senior living. We hope to secure and deliver about 5,000 units over the next five years.”

    Lendlease is also planning to build more telecommunication towers in Japan. On the property investment side, it is planning to grow its funds under management of S$5.6 billion to S$15 billion over the next five years.

    In Asia, its fund management business makes up about a significant 60 per cent of its profits, mostly because the development profits of its ongoing projects will be booked only upon completion. It has five funds under management and one single-investor joint-venture mandate in Asia.

    Lendlease says it is one of the few large developers to secure investors at the development stage, versus others whose investors participate mostly in asset purchases.

    Lendlease has raised A$8.2 billion (S$8.7 billion) in third-party equity in the last five years to support the growth of its investment management platform and development pipeline.

    This strategy also allows the developer to capture profits at every step of the process – from development to construction to fund management.

    Mr Lombardo expects Asia to turn in a better performance going forward. In its FY16 ended June, the group’s revenue from the Asia region of A$406 million made up a mere 3 per cent of the total pie, while losses after tax were A$20 million.

    Mr Lombardo says the negative earnings for FY16 was mainly due to the downward revaluation of 313@somerset, of which Lendlease owns 25 per cent, as the retail environment in Singapore softened and rentals fell.

    Its Asian performance was not always so poor, he says. “Asia at one point in 2012 and 2013 was delivering about 20 per cent of the group’s profits. But it has sort of gone through a restocking process in the last couple of years.

    “We have got new projects in development, and these projects won’t be completed till 2019-20. Therefore, the Asia contribution will start to increase again only then.”

    Paya Lebar Quarter, together with the Tun Razak Exchange (TRX) Lifestyle Quarter in Kuala Lumpur – an RM8 billion (S$2.6 billion) project – made up more than a fifth of its FY16 development pipeline. Paya Lebar Quarter is expected to complete in phases in 2018 and 2019, and TRX in stages over the next 3-8 years.

    Explaining the drive to diversify back into Asia, Mr Lombardo says the group has been adjusting its domestic-to-international share of projects in tandem with the global macroeconomic environment.

    Pre-financial crisis, about 65 per cent of Lendlease’s earnings came from offshore, and 35 per cent from Australia. During the financial crisis, a concerted effort was made to switch the portfolio mix to mostly domestic. The group sold off assets in Europe and the US, and reinvested capital back Down Under. In FY16, 70 per cent of its earnings came from Australia and 30 per cent from international markets.

    But high GDP and population growth in Asia has now caused Lendlease to sit up to look at the region again.

    “At the moment, I’m focusing on Singapore, Malaysia, China and Japan – the four core markets we are already present in,” Mr Lombardo says. “We will try to scale up each of the businesses so that we can have a sustainable profit line and don’t see the losses that we saw years back.”

    Last year, the group also generated A$853 million of operating cash, compared to its net profit of A$698 million, as a commercial tower at Barangaroo and a number of apartment projects were finished.

    “So now, we are looking to deploy that cash back in other markets around new investments,” he says.

    In Singapore, that would mean acquiring more land. But this has its challenges, illustrated none more clearly than the recent record bid put in by Malaysia’s IOI Properties of S$2.57 billion for a white site on Central Boulevard.

    “There was S$13 billion of capital bidding for that one site,” Mr Lombardo says. “There is a scarcity value to property in Singapore, and there always will be.”

    But he adds that it shows there are people who take a long-term view of property investment here, despite the subdued commercial property market right now.

    “They don’t look at the cycles, and it’s the same for us,” Mr Lombardo says. “There will be up-and-down cycles and you just have to manage your business through those cycles.”

  • Sa Sa International Holdings reports drop in profits

    Sa Sa International Holdings reports drop in profits

    Hong Kong-based Sa Sa International Holdings has reported a drop in profits of 37.3 percent for the first six months, due to a poor retail environment in the mainland with a poor tourist footfall.

    Profits fell to HK$96 million as retail sales dropped by 3.6 percent in Hong Kong and Macau, which attributes 80 percent to the company’s turnover.

    Turnover fell 4 percent to HK$3.63 billion year on year while total sales transactions grew 2.3 percent after six quarters of decreasing transaction volume.

    Guy Look, Chief Financial Officer and Executive Director, said, “Obviously it could be better. In Hong Kong, we have tried for the last 15 months or so to gain market share, to increase competitiveness. I think what has been important in the first half of this year is that we feel we are moving in the right direction in terms of providing what the market wants.”

    Sales in Taiwan and Singapore fell 22.8 percent and 11 percent respectively, which is said to have hindered profits. The company is said to be downsizing in the markets and will be making rental cuts in Hong Kong and Macau of 40 to 50 percent.

  • Air Asia Philippines cuts net loss to P1.2b

    Air Asia Philippines cuts net loss to P1.2b

    The Philippine unit of Southeast Asia’s largest budget airline said it reduced  net loss by 12 percent in the third quarter on higher passenger traffic.

    Air Asia Philippines said net loss amounted to P1.2 billion in July to September, down from the P1.4-billion loss it reported a year ago.

    Revenues increased 24 percent to P2.57 billion in the third quarter from P2.07 billion in the same period last year.

    “The increase in revenue can be attributed to higher passenger volumes which increased by 8 percent year-on-year and the increase in average fare by 21 percent year-on-year,” Air Asia Philippines said.

    Passengers carried by AirAsia Philippines increased 8 percent to 976,765 from last year’s 901,957, while load factor went down by 1 percentage point to 83 percent from 84 percent.

  • How To Stop Retail Loss and Improve Profits

    How To Stop Retail Loss and Improve Profits

    In the United States, business owners lose over 34 billion dollars a year because of shoplifting, fraud, paperwork issues and employees stealing from them. If you hope to make this less of an issue in your own store, there are a few tips that you can put to use that will help.

    Stop Employees From Stealing

    There are a number of ways that an employee might steal from you. Obviously, they may simply take money from the business. They could also tell a customer a certain price but put a smaller number into the system and then take the difference for themselves. Many owners have trouble with employees stealing from them; overall, this issue costs owners around 15 billion dollars per year. However, there are things you can do to reduce the likelihood of an employee stealing from you.

    Set up a plan for fraud avoidance. This makes it clear to everyone that works for you how you feel about people stealing from you. In the plan, you should outline the fact that you will conduct background checks before hiring someone and during employment. Also state that computer passwords will be changed on a regular basis and that there will be audits of the business. Finally, make it clear what will happen if someone steals from you.

    Anyone that applies for employment with you should undergo a background check. Talk to the people that they worked for before you. Make sure to check all references. Look to see if the individual has a criminal history and if those charges involved theft. Make sure the application is honestly filled out. After you take on an employee, make sure you supervise daily activities. Employees are much more likely to take advantage of you if they are not being appropriately supervised.

    Some owners conduct business away from the office. If this is the case, make sure you pop in regularly to see how things are going; do not announce your visits. Also, take a close look at the bookkeeping and inventory on a periodic basis.

    Shoplifters are also a problem and can cost owners up to 10 billion dollars each year. In order to prevent shoplifting, try these ideas.

    Make sure you say hello to everyone that comes in to your shop. This lets the individuals know that you have seen them and you are aware of them. In addition, your dressing rooms (if you have them) should be kept locked. If a customer wants to go in, they will have to ask someone that works at the store. This sends another strong message that you are paying attention to what is happening in your space.

    Make sure there is plenty of room between your displays and make sure the fixtures near the door are small enough that you can see people coming and going. In addition, make sure you put up mirrors around your store. This increases visibility and keeps shoplifters from feeling too comfortable in your space.

    Make sure to put up signs discouraging shoplifting; let people know what will happen if someone is caught. Make it clear that you take a no-nonsense approach to this crime and check out these strategies to improve retail loss.

    Stopping Other Forms Of Loss

    There are several other causes of loss. The vendor can make a mistake or engage in fraud; perform audits and watch what is going on. Overall, make sure you engage in periodic audits and train your employees well.

  • Sa Sa profits dive

    Sa Sa profits dive

    Sa Sa profits took a hit of 37.3 per cent for the six months to September 30.

    The Hong Kong-listed beauty products retailer’s interim results show turnover easing by 4 per cent to HK$3.628 billion (US$467.7 million) for the period, with retail sales in Hong Kong/Macau decreasing by 3.6 per cent to HK$2.9032 billion.

    Profit fell from $153 million to $96 million with its gross profit margin dropping from 42.9 to 41.2 per cent.

    During the six months, the group rationalised its retail network from 291 to 283 – six fewer Sasa stores and two fewer single-brand stores/counters.

    While sales fell in Hong Kong/Macau, the number of transactions rose by 0.2 per cent for local customers and 4.4 per cent for Mainland Chinese tourists. The value of each transaction, however, fell by 6.3 and 6.6 per cent respectively.

    Retail sales in Hong Kong continued to be weak, mainly because of average transaction values being lower. The company says the underlying reasons were a change in consumer preferences, a strong Hong Kong dollar and a depreciating yuan. Also, the policy change limiting Shenzhen residents’ multiple-entry permits to one visit a week has had a “significant” impact.

    However, Sa Sa reports an uptick toward positive growth in July as the company adapted with faster product launches, shorter product cycles and cheaper trendy products.

    Korean swing

    As an indication of market change, Sa Sa’s Korean product mix grew from 16.7 per cent of total sales to 23.5 per cent, and the parallel-imported product mix increased from 29.1 to 31.7 per cent. Sales for house brands dropped from 41.5 to 38.5 per cent.

    Overall turnover for Mainland China decreased by 4.3 per cent to $135 million, while same-store sales fell 5.1 per cent. The loss for the period amounted to $13.7 million. Profitability was impacted by the relocation of warehouses.

    Turnover for Singapore at $101.3 million was a drop of 11.1 per cent. As well as weaker sales, management issues impacted performance. While turnover was high, this created difficulties in retaining the knowledge base. However, a restructuring process has drawn on the resources of the relatively strong Malaysian management team.

    Malaysia’s turnover was down 19.1 per cent to $163.4 million, though same-store sales rose 11.2 per cent. Retail sales growth exceeded other markets thanks to the group’s strong retail network and effective marketing campaigns.

    Turnover in Taiwan fell by 23.1 per cent to $98.3 million, with same-store sales tumbling 19.5 per cent because of weak consumer sentiment and ongoing restructuring of the management team.

    Logistics problem

    In eCommerce, Sasa.com turnover reached $193 million, a dip of 0.1 per cent. Sales were affected by the appointment of a new logistics provider in April with the aim of increasing scalability. However, changeover difficulties resulted in a decision to return to the original service provider.

    “Significant numbers of orders had to be cancelled, and further costs were incurred by moving inventory back and forth as well as the running of two warehouses in parallel during the period,” says the company.

    Building on the growth of mobile internet use, the company launched a mobile app and started a collaboration with eCommerce platform Kaola in addition to its partnership with JD.com, Suning.com and T-Mall.

    On the mainland, the dynamics of the cosmetics market are changing with internet retailing growing at a rapid pace, says the company. Because of these challenges, it is continuing to strengthen management and recruit staff.

    “We are also seconding experienced staff from Hong Kong to improve the attractiveness of our product offerings and strengthen inventory management.”

  • Consumer brand loyalty at record low

    Consumer brand loyalty at record low

    Global loyalty-marketing agency ICLP has found that consumer brand loyalty to retailers has dropped to a record low in Hong Kong.

    A mere 1 per cent are “devoted” to their preferred retail brands, an ICLP survey shows.

    The company surveyed 750 consumers in Hong Kong to rate their relationship experiences with friends, loved ones and brands using seven core criteria: recognition, rewards, reciprocity, reliability, respect, trust and communication.

    ICLP partnered with a global authority on relationship dynamics, Professor Ron Rogge of the University of Rochester in the US, to create a model based on Sternberg’s Triangular Theory of Love which focusses on three key components of a relationship: intimacy (willingness to share information with a retailer), passion (brand enthusiasm) and commitment (loyalty). When incorporated into a retail context, these components become tools for brands to foster devoted relationships with consumers.

    Relationships range from empty (the least desirable) through liking, casual, romantic and companionate to devoted (the most desirable). All customers in the devoted group would recommend a brand, demonstrating the value of a devoted consumer base for word-of-mouth business.

    Significant variation

    Levels of advocacy vary significantly in the other five relationship groups. Only 6 per cent of customers in a “liking” relationship would recommend a retailer to others, with 26 per cent in an “empty” relationship, 21 per cent in a “casual” relationship and 50 per cent in a “companionate” relationship.

    “Romantic” relationships, which Sternberg says are characterised by high levels of passion and intimacy, have a 74 per cent inclination to recommend brands.

    But as only 1 per cent of customers are at devoted level, retailers need to develop a deeper relationship with customers, says the study.

    It says loyalty programs are a major factor in driving spending, with 75 per cent of consumers surveyed saying they would shop more often with brands that have a loyalty program.

    Loyalty programs are more significant than traditional points-based reward programs, says the survey, which offers advice for retailers to help them inspire more “devoted” customer relationships…

    Foster brand advocacy: All “devoted” customers would recommend a retailer to others.

    Create stronger rewards programs: Consumers in “empty”, “liking” and “casual” relationships may have lower expectations about reward programs, but 75 per cent of survey respondents say they would buy more if they were better rewarded.

    Take time to understand customer needs: If retailers use their data to better understand individual shoppers’ needs, 69 per cent of those surveyed say they would buy more.

    Build respect and trust among consumers: If treated with more respect, 63 per cent of respondents say they would buy more, while 55 per cent would also buy more if they had better trust of brands.

    Improve communication with customers: With better communication from brands, 60 per cent of respondents say they would buy more.

    “Buy with hearts”

    “ICLP’s study is ground-breaking in understanding the key components of brand loyalty,” says Professor Rogge. “Interestingly, most of the respondents approached their relationships with favourite brands in a similar way to their personal relationships.

    It seems that developing a strong and devoted relationship with a brand might not be so different from developing a strong and caring bond with another person.

    “This suggests that people might buy with their ‘hearts’.

    “This is exciting work, as it allows us to better understand and track the various types of brand loyalty and, at the same time, provide retailers with critical insights into targeting the needs and desires of consumers to promote greater loyalty.”

    ICLP GM Mary English says brands are finding it hard to connect with their customers in a meaningful way. “The unprecedented level of choice available today has become a distraction for the consumer. Our research shows that consumers want the same from a brand as they do from their friends and loved ones- they want to build an emotional connection.”

    English says that retailers seeking to build and maintain “devoted” customer relationships should begin to truly understand the emotional factors that drive consumer loyalty.

  • Hard half-year for Luk Fook Holdings

    Hard half-year for Luk Fook Holdings

    Revenue plunged by 21.5 per cent for jeweller Luk Fook Holdings (International) to reach HK$5.5 billion (US$709 million) for the six months to September 30.

    Its interim results also show a drop of 31.5 per cent in overall same-store sales for the period.

    However, its overall gross margin improved by 5.3 points to 28 per cent as a result of a relatively high gold price and higher gemset jewellery sales mix. Because of this, the gross profit decreased by only 3 per cent to HK$1.5 billion.

    Mainland China accounted for 54.6 per cent of total profits, an increase of 12.8 points.
    With a lacklustre market, retail revenue in Hong Kong plunged by 33.4 per cent to $2.642 billion, while the wholesale business shot up by 51.1 per cent to $361.6 million because of an increase in scrap gold sales as well as wholesale rough diamonds.

    Luk Fook says a relatively high gold price saw gold sales fall more than expected.

    During the six months, the group added 27 Lukfook shops worldwide, including 24 in China (nine of them licensed shops), a self-run shop in both Macau’s casino district and New York,and  a licensed shop in Seoul. This brought its total to 1455 Lukfook shops (up from 1412 at the same time last year), spanning Australia, Canada, China, Hong Kong, Korea, Macau, Singapore and the US, as well as nine 3D-Gold shops (up from four) on the mainland.

    The group says it has been striving to diversify its product mix, and since 2010 has been trying to expand its mid- to high-end watch business. At the end of September is was the authorised dealer of 34 watch brands including Audemars Piguet, Bulova, Burberry, Bulgari, Emporio Armani, Eterna, Frederique Constant, Longines, Omega, Oris, Rado, Tag Heuer, and Victorinox Swiss Army.

    For the six months, the watch business contributed revenue of HK$104.49 million down from HK$119.39 million for the same period last year, representing 1.9 per cent of the group’s total revenue, a 12.5 per cent decrease.

    Looking ahead, the group aims to continue to develop its eCommerce business and to further strengthen cooperation with eCommerce platforms in China. At the end of September, the group had 15 online sales platforms in China, including JD.com, Suning.com, Tmall.com and VIP.com.

  • Manolo Blahnik Malaysia debuts in KL

    Manolo Blahnik Malaysia debuts in KL

    Women’s shoe retailer Manolo Blahnik Malaysia has launched its first store, in Pavilion KL.

    The 95 sqm store is part of an Asia expansion plan that includes the refurbishment of its Singapore store at Takashimaya, as well as the launch of a flagship store in Tokyo next year. The brand is partnering with retailer Bluebell Group on the projects.

    Founder Manolo Blahnik, who opened his first shop in Chelsea in London in 1973, was born in the Canary Islands to a Spanish mother and Czech father. He studied languages and art in Geneva before moving to Paris in 1965, where he became a set designer.

    On a visit to New York in 1970, he showed his theatre designs to Diana Vreeland, then editor-in-chief of American Vogue, who encouraged him to concentrate on his shoe designs.

    Blahnik learnt the art of making shoes by visiting factories, and by 1971 was in London making shoes.

  • Veeko, Wanko and Colourmix parent finds Singapore tougher than HK

    Veeko, Wanko and Colourmix parent finds Singapore tougher than HK

    Hong Kong-headquartered fashion retailer Veeko – the Wanko and Colourmix parent – has found Singapore more challenging than its home market.

    For the six months to September 30, Veeko International Holdings recorded a turnover of

    HK$1.029 billion, down 3.5 per cent year-on-year.

    Its cosmetics business, the Colourmix and Morimor stores, sales were stable, down by just 0.1 per cent at $828 million, accounting for 80.5 per cent of the company’s business, compared with 77.6 per cent last year.

    That highlights the core of the company’s problem – its fashion stores, trading under the Veeko and Wanko brands – which recorded a 16.1 per cent decline in sales to $200.7 million.

    Sales in Singapore, where it closed one store and now has eight, plunged 23 per cent year-on-year.

    Yet in Hong Kong and Macau, where the overall decline in retail sales during the half year was nudging double digits, sales declined by a more modest 7.6 per cent and the gross profit margin rose marginally from 71.8 per cent to 72 per cent. It added three stores during the period, taking the network to 83.

    In Mainland China, fashion sales declined 14.3 per cent and it closed three stores, leaving a net 38.

    Colourmix holds its own

    Beauty is the powerhouse of the Veeko business. The company has 87 Colourmix stores – five more than at the same time last year – of which 82 are in Hong Kong, four in Macau and one in the mainland.  In August 2015, the group launched another cosmetics store brand Morimor, with seven now trading in Hong Kong. This brand is positioned as offering “high-quality trendy skin care and cosmetics products by integrating global premier skincare and beauty concepts, with diversified products covering skin care, fragrance, make-up, hairdressing, body care and cosmeceuticals and health food”.

    Veeko chairman Johnny Cheng Chung Man says the South Korean series of cosmetics and beauty products are very popular among young customers.

    “In addition, the professional beauty consultants offer customised personal services and consultations on skin care so that customers can enjoy the relaxed and pleasant experience of beauty services.”

    The gross profit margin of the cosmetics business for the period was 32.4 per cent, down 3.3 percentage points year-on-year. The cosmetics business for the period recorded a segment profit of HK$1.319 million, representing a significant decrease of 97.7 per cent.

    “As a result of the rapid growth in the cosmetics business experienced in the past consecutive years, a considerably high base has been accumulated. With the continuously weak retail market and overall consumption environment in Hong Kong as well as a drop in the number of visitors to Hong Kong during the period under review, it was necessary for the group to offer several promotional discounts and organise marketing activities to stimulate sales, which led to a reduction in gross profit margin and a significant decrease in segment profit as compared with the same period last year,” said Man.

    Looking forward

    Man says looking forward, the group expects the challenges faced by the retail business to continue.

    “The retail environment in Hong Kong is anticipated to remain severe while a cautious consumption sentiment prevails. The group will continue to enrich its product portfolio of cosmetics products, increase trendy beauty products with exclusive distributorship, conduct staff training on providing quality professional services, and strengthen its internal consolidation.”

    Man said the fashion retail business will continue to focus primarily on the Hong Kong and Macau market. “To cope with the stagnant retail environment as well as to meet constantly changing needs in the market, the group will continue to optimise product designs and improve customers’ shopping experience. As for the overseas markets, the group will continue its cautious control on its overseas stores portfolio. Underperforming stores will be closed down further to focus its business on profitable stores.”

    In Hong Kong, given the slowdown in the retail market and a decline in rental charges for stores located in prime districts, the enhanced bargaining power of the retailers will therefore help reduce the rental pressure for stores with expiring lease terms, he said.

    “As the group will close down certain stores with low profitability and open new stores in prime locations, additional rental saving will be expected in the near future.”

  • Mitsui Outlet Park expansion starts

    Mitsui Outlet Park expansion starts

    Ground has been broken for the second phase of the Mitsui Outlet Park KLIA Sepang, claimed to be the largest factory-outlet shopping mall in Southeast Asia.

    On a 27,500 sqm site next to the current outlet near Kuala Lumpur International Airport, the double-storey extension will feature 60 shops and 500 parking lots to complement the existing 2100 bays, and is expected to open in January 2018. The present 24,000 sqm development has 130 shops.

    mitsui-sepang

    It will introduce more premiums brands in fashion, cosmetics, sportswear and accessories, with a diversification into entertainment and amusements.

    Tourism and Culture Ministry secretary-general Tan Sri Dr Ong Hong Peng officiated at the ground-breaking ceremony, which was attended by Mitsui Fudosan managing officer Osamu Obayashi.

    To complement phase one’s Paradise Village architectural concept, which features a Sunshine Square, Pier Walk, Beach Walk and Tropical Plaza concept, phase two introduces a new ambient experience with Sky Walk and River Walk themes. Sky Walk will have simulated clouds on its ceilings while River Walk will resemble a creek.

    Mitsui Outlet Park KLIA Sepang is a JV between Japanese real estate developer Mitsui Fudosan and Malaysia Airports Holdings. The outlet is managed by the JV company, MFMA Development. Free buses connect the development with the two airport terminals.

  • Chow Tai Fook remains calm in the storm

    Chow Tai Fook remains calm in the storm

    A 23.5 per cent drop in revenue to HK$21.526 billion (US$2.775 billion) was recorded by Chow Tai Fook Jewellery Group for its latest six months.

    Its interim results for the period to September 30 show same-store sales in Hong Kong/Macau dropped by 25.7 per cent and in China by 20.9 per cent.

    Gross profit was down by 13.1 per cent to HK$6828 million from HK$7857 million in the first quarter.

    In its executive summary, the group says that in response to the rapid market changes and volatile macroeconomic environment across Greater China during the first half, it focussed on enhancing store productivity and efficiency.

    The group also capitalised on its vertically integrated business model and proprietary technology to introduce the Chow Tai Fook T Mark diamond brand in the first half, which it describes as “an important milestone in our heritage” that “revolutionised the current diamond-industry practice”.

    Despite revenue declining with the market slowdown in the first half, the group’s adjusted gross profit margin improved, mainly because of an enhanced product mix and an uplift in gross profit margin for gem-set jewellery and gold products.

    As at the end of September the group’s retail network comprised 2326 points of sales, and increase of seven. During the first half, 26 points of sale were opened in shopping malls while 19 were closed in department stores on the mainland.

    Also in the mainland the group promoted its premium diamond brand Hearts On Fire, opening two points of sale and 30 shop-in-shop/counter-in-shop outlets for a total of seven POS and 148 shop-in-shop/counter-in-shop.

  • Cybercrime rising Asia as cashless payments rise

    Cybercrime rising Asia as cashless payments rise

    Cashless payments are growing rapidly in Asia-Pacific and so is cybercrime, costing the region an estimated $US 81 billion.

    With new combinations of malware customised for local markets, phishing and social engineering attacks as well increasing e-commerce and ATM fraud, businesses are increasingly at risk for payment data theft, according to the PCI Security Standards Council.

    Singapore’s cards and payments market is one of the most competitive and attractive in the Asia-Pacific region. Already, 69 per cent of consumer spending in Singapore is made through electronic payments.

    It’s against this backdrop that global payment and cybersecurity experts met at the PCI Asia-Pacific Community Meeting in Singapore to collaborate on helping businesses prevent, detect and respond to cyberattacks that can lead to payment data breaches and fraud.

    “We simply must work together to advance payment security,” PCI Security Standards Council (PCI SSC) international director Jeremy King told attendees.

    “New technologies are driving adoption of cashless, mobile and digital commerce in Singapore and the Asia-Pacific region, and it’s critical that we ensure consumers remain confident in the security of their financial information with every payment transaction. As payments evolve, businesses must prioritise data protection with robust security standards and practices.”

    The PCI SSC has reinforced its mission to foster secure transactions globally and emphasised that as new cyber threats emerge, and advances in technology change the way payments are conducted, PCI Standards will evolve to protect the next generation of payments. Regional and industry experts speaking at the event included representatives from the PCI Security Standards Council, Interpol, Verizon, Diners Club Singapore, Foregenix, Beijing Information Technology and Pen Test Partners.

    Presentations and discussions addressed a mix of regional and global topics ranging from new threats via the Internet of Things; cybersecurity trends in Asia-Pacific; Point-to-Point Encryption for protecting payment data throughout the entire processing environment; preventing skimming at ATMs and the future of mobile and digital commerce.

    PCI SSC GM Stephen Orfei said the Asia-Pacific region has made tremendous advances in payment security in the past decade.

    “More and more companies in the region are making cybersecurity a top priority.  With the rapid growth in mobile payments, now, more than ever, we must join forces to devalue payment data and make it useless to criminals.  It is very encouraging to see industry and public-private partnerships in Asia-Pacific working together to address the ever expanding cyber threats from around the world.”

    The PCI Security Standards Council is a global forum that is responsible for the development, management, education, and awareness of the PCI Data Security Standard (PCI DSS) and other standards that increase payment data security.

    Key focus areas at the PCI Asia Pacific Community Meeting included:

    • Devaluing data with point-to-point encryption: More and more solution providers in Asia-Pacific are encouraged to adopt the PCI Point-to-Point Encryption (P2PE) Standard to provide solutions that devalue data and simplify security and PCI DSS compliance efforts for businesses.
    • Simplifying security for small merchants: The PCI SSC Small Merchant Task Force urged banks, technology providers and security assessors with small business customers to adopt and disseminate newly published PCI Payment Protection Resources for Small Merchants.
    • Improving security of online and mobile payments with stronger authentication: PCI SSC chief technology officer Troy Leach discussed the newly released device standards (PTS POI v5 and HSM v3) that support online and mobile payment security. PCI SSC is collaborating with EMVCo to support 3-D Secure 2.0 (3DS 2.0), which provides a way for consumers to directly authenticate their card with the card issuer when shopping online.
  • Meet China’s online super-consumers

    Meet China’s online super-consumers

    Like many college students in China, Song Yang buys most of the things she needs for daily life by shopping on the internet. But while her peers have to satisfy the urge to splurge with the occasional new smartphone or pair of branded sneakers, Song doesn’t worry much about living on a student’s budget.

    A finance major at Beijing’s prestigious Peking University who says she made a “pot of gold” in the stock market after being staked by her parents, Song, 21, spends upwards of $15,000 a year shopping on Alibaba Group’s Taobao e-commerce website. Her purchases range from high-end imported cosmetics, fashion apparel and consumer electronics, to Japanese snacks and organic produce, to furnishings for her family’s new apartment, to parts and gadgets for her father’s car.

    “As long as I have free time, I am on Taobao,” says Song, adding that her binge-shopping habit has resulted in up to 30 packages delivered to her home in a single day. “Whenever I have a new idea, I will search on Taobao,” she said.

    Song is the kind of China super-consumer that retailers dream of connecting with—and Alibaba Group is happy to oblige. In 2014, Alibaba recognized that out of the millions of consumers that shop in the company’s China retail marketplaces, a small percentage had adopted online shopping as a significant part of their daily lives. The company created a membership program called APASS (Alibaba Passport) to cater to their needs by assigning them personal account managers and organizing special events like wine tastings and automobile test drives.

    Alibaba top shoppers

    APASS shoppers are mostly young, internet-savvy and increasingly affluent members of China’s rising middle class. To qualify for the program, consumers must spend a minimum of nearly $15,000 a year online. That’s just the minimum. In fact, the average annual spend among current APASS members is about $45,000. In contrast, American’s millennials—defined as aged 18 to 34 with higher consumption than other demographic groups—spend about $2,000 a year online, according to a recent study conducted by BI Intelligence. During Alibaba’s recent 11.11 Global Shopping Festival, a 24-hour online sale, APASS members spent nearly eight times as much as the average consumer shopping on Alibaba’s platforms.

    Alibaba identifies candidates based on an algorithm that takes into account not only how much e-shoppers spend, but how often they shop online, the range of products purchased, credit record, and engagement in online communities.  If you think this screening limits membership to a very exclusive few, think again: There are about 100,000 APASS members.

    Fostering relationships with top customers is a time-honored marketing tactic. To Alibaba, APASS members are vanguards of an emerging consumer lifestyle in China. “They are opinion leaders who drive the consumption trend among China’s middle class,” said Zheng Dongyang, senior manager of the APASS program. To stay on their radar and cultivate loyalty, Alibaba recently upgraded APASS to foster online communities and to offer members exclusive daily deals from more than 100 top brands including Maserati, Burberry, Fissler and Estee Lauder.

    An APASS member who has recently enjoyed the perks of belonging is Hong Degang, a self-described “consumer electronics geek” who runs a wedding photography studio in the city of Wuhan. Hong, 27, was selected as one of 10 APASS members for a nine-day, all-expenses-paid trip to Italy. The mini-holiday included visits to the venues of eight top Italian brands including wine producer Mezzacorona and luxury carmaker Maserati.

    Alibaba livestreamed parts of these visits on the company’s Tmall app and video site Youku over a nine-day period. A trip to a Mezzacorona vineyard generated 400,000 views, 200,000 likes and 120,000 comments, but it wasn’t just social sharing that was inspired. According to Tmall, total sales of the online shops of the eight featured brands jumped more than fivefold over the livestreaming period compared with sales during the nine days preceding the event.

    Despite his recent exposure to Italian brands, Hong says he’ll likely remain enamored mainly with electronics gear. He says that he owns up to 20 computers and tablets at any given time, and stays immersed in his passion by reading electronics blogs on Mobile Taobao’s news channel every day while spending more than $3,000 a pop to acquire the latest cameras from Sony and Canon. He trades his used cameras and computers in Alibaba’s flea market app, Xianyu.

    “I celebrate 11.11 every day,” Hong jokes, referring to Alibaba’s giant annual online sale.

    Not every APASS member shops purely for the joy of it. Wu Xiaofang, a 41-year-old interior designer who lives in Lishui, a small city located in southern Zhejiang Province, says she is a big online spender and APASS member because she sources products for clients on Taobao.

    Wu designs exclusively for themed country inns and guesthouses that are popular in her mountainous province, so before she shops she determines whether customers want rooms done up in Chinese ancient style, American country style, French classic style or other themes. Everything is purchased online: toilets, shower kits, bathroom faucets, customized beds and wardrobes, curtains, lamps and other furnishings.

    “Taobao can always fill my specific demands,” Wu says. “I can buy second-hand antique French or German furniture on Taobao, and classic, floral-pattern tiles from ancient Chinese buildings. You won’t be able to find this unique stuff elsewhere.”

    She says she has so far finished five “Taobao inns” at a total cost of about $270,000 on all the furnishing—but admits that APASS perks encourage her to shop not just for business but for herself and her family.

    “I think everyone goes through the same journey,” she said. “When you first start online shopping, you are just curious. Later on, you kind of get addicted to it.”