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Tag: Artificial intelligence

  • Incheon Airport to add AI to security systems

    Incheon Airport to add AI to security systems

    Never mind airport security, artificial intelligence (AI) may also be rooting through your luggage in the near future at Incheon International Airport. Incheon International Airport Corporation said Wednesday it will incorporate AI into its security systems in a bid to improve accuracy in screening passenger luggage for prohibited items.

    The airport has already started working on the project to develop an AI-based X-ray screening system to be tested in the second half of next year.

    Instead of the existing system that relies on X-ray scanning, manual image checking by security officers and a final physical check, artificial intelligence will crosscheck the X-ray scan and the analysis will be available to officers along with the X-ray image.

    The first-stage AI scan is expected to complement and improve the accuracy of the security check as an officer will continue to be responsible for the final call to physically inspect luggage.

    The airport said it will apply deep-learning technology on over 600,000 pieces of footage of around 20 prohibited items and 20,000 commercially sold liquid products to develop an algorithm for imagery interpretation and improve the AI’s screening accuracy.

    The development project is expected to take two years overall, with a proof-of-concept system to take 10 months to develop.

    “By preemptively incorporating AI technology into security, [we] will strengthen airline security and plan to provide a safer and more convenient environment for passengers,” said Chung Il-young, CEO of Incheon International Airport Corporation.

    This will be the country’s first large-scale practical application of the technology, according to the airport.

    It is part of broader efforts to introduce a “Smart Security System” with the Ministry of Land, Infrastructure and Transport.

    The airport is also planning to introduce a tunnel security search system, the first of its kind, which will allow passengers to simply go through security checks by walking through a tunnel.

    The airport screened around 60 million pieces of luggage last year through the conventional X-ray system and found 3 million prohibited items such as firearms and swords.

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  • Vietnamese startup launches platform for hiring blockchain talents

    Vietnamese startup launches platform for hiring blockchain talents

    Getdone is a platform that connects blockchain talents, who can work as full-time employees or freelancers, to global clients in blockchain industry. This platform is the universal version of freelancerviet.vn, a leading freelancer platform in Vietnam. It lists 300,000 freelancers in various categories, with a focus on blockchain and AI technology. Getdone provides innovative solutions based on a combination of the two emerging technologies to improve security and payment speed, transaction fees and reliability of talent profiles and overcome the language barrier.

    In Vietnam, the number of job searches related to cryptocurrency and blockchain doubled in 2018. However, blockchain engineers and developers currently account for only 2-5 percent of the IT workforce, according to TopDev’s annual report last August.

    Upwork’s newest quarterly index of the hottest skills in the U.S. freelance job market ranks blockchain first out of 20.

    For this reason, Getdone entered the market with the mission to be a part of the solution of hiring blockchain talent including engineers, developers, and others.The shortage of blockchain developers continued in the fourth quarter of last year even as blockchain products doubled. The demand for employees in blockchain is so high that employers and clients need to find ways to work around a shortage.

    The smart contract on the Getdone platform cuts off third parties’ intermediary role to reduce commissions and ensure security and quick payment.

    Besides, AI technology with self-recommendation function based on automatic data analysis will help connect clients and qualified job seekers.

    AI also proposes an average budget for a project to help clients understand reference budgets when they need to hire blockchain talents, and an average rate per hour of work based on a candidate’s profile.

    It will create a standard framework for the freelance job market, avoid devaluation and protect the benefits of both blockchain talents and clients.

    The new-user-support tool will help new applicants find jobs more easily through the test system. A new talent who joins the site and gets a high-test score will still get a job despite having no previous work history on Getdone.

    Getdone will provide a live language translation tool to break the language barrier and help talents work across the world. Getdone accepts payments in more than 20 cryptocurrencies and foreign currencies.

    A hedging mechanism helps stabilize the value of cryptocurrencies used at Getdone. When choosing a talent, the company deposits a sum of money with the crypto token by the time talents complete their work within a few days to several months.

    In 2018 freelancerviet won Ho Chi Minh City’s Best Innovation Project award and the Asian Rice Bowl Startup Award in the Best AI and Machine Learning Application category from NEF (New Enterprises Foundation) and MaGIC (Malaysian Global Innovation & Creativity Center).

    Getdone is also one of three Vietnamese representatives to beat thousands of competitors from across the world to qualify for the Elevator Pitch Competition, a global contest organized by the Hongkong Science and Technology Center.

  • Telenor Pakistan hosts “The future of Machine Leaning & Artificial Intelligence”

    Telenor Pakistan hosts “The future of Machine Leaning & Artificial Intelligence”

    Stephen Brobst, CTO of Teradata, conducted an enlightening session on the future of Machine Learning (ML) &Artificial Intelligence (AI) at Telenor Pakistan headquarters ‘345’ in Islamabad. The session was attended by Telenor Pakistan employees and executives from across industries including Irfan Wahab Khan, CEO Telenor Pakistan and President OICCI, Haroon Bhatti, Chief Business Officer (CBO) at Telenor Pakistan, BadarKhushnood, Cofounder & VP at Bramerz, QazafiQayyum, Country Manager Teradata, Khimde Ando, CEO Mitsubishi Corporation, Brig. Tahir Mehmood, Director ISPR, AVM Faaiz Amir, Vice Chancellor Air University, Barkaan Saeed, Ex-Chairman PASHA and Retd. Brig. Saleem Ahmed Moeen, CEO SecureTech.

    The participants learned about the future of artificial intelligence, the role of emerging technologies, differences between deep and shallow learning and their application techniques, and the opportunities of using advanced analytics to create high-value outcomes.

    “We have entered a new era of analytics with machine learning and artificial intelligence algorithms beginning to deliver on the long-promised advancement into self-learning systems,” Brobst told the audience. “These approaches allow us to solve previously intractable problems with completely new attack plans.  The appetite of deep learning algorithms for vast amounts of data and the ability to derive intelligence from diverse sets of noisy data allows us to go far beyond previous capabilities in what we used to call advanced analytics,” he added.

    Brobstinformed that in order be successful with the use of new technologieswe need to fully understand their capabilities and limitations. He also stressed the need to develop new skill sets in order to harness the power of deep learning to create business value in an enterprise.

    “In our times of Siri, Alexa, and Google, Machine Learning & Artificial Intelligence are not a part of science fiction anymore; they are our reality,” remarked Irfan Wahab Khan. “For tech companies like Telenor and Terada, the real charm of AI and ML technologies is their ability to recognize patterns and synthesize large amounts of data. Telenor is not only harnessing the strength of AI and Advance Analytics for its own commercial use but is also enabling other organizations to benefit from the technology by offering incisive Market Research insights and ability to run targeted campaigns on its diverse Advertising  assets. The fact that these technologies get smarter with time as increased amounts of data is fed to them makes them acornerstone for all future technologies,” he added.

    Impressive progress is being made in ML & AI technologies globally. From self-driving and learning cars to flying drones circling the skies, the technological advancements of today could already be perceived as something out of a futuristic novel. Gartner, the world’s leading research and advisory company,also predicts that by 2020, AI will become one of the top five investment priorities for at least 30 percent of Chief Information Officers. Being the country’s technology leader, Telenor Pakistan is keeping its people abreast of the latest technological developments to realize its ambition of digitally empowering Pakistan.

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  • LG claims to have wowed the industry at Vegas’ CES

    LG claims to have wowed the industry at Vegas’ CES

    LG Electronics, one of the leading home appliance manufacturers in the world, said Sunday it received a total of 132 awards at this year’s Consumer Electronics Show (CES) in Las Vegas. It said its products received the coveted CES top innovation title announced by the Consumer Technology Association. LG, which has been a major player in big-screen TVs and is a global leader in the field of organic light-emitting diode (OLED) screens, unveiled the world’s first mass production-capable rollable TV at the gathering that ran from Tuesday through Friday.

    The LG Signature OLED TV R received considerable attention, with Engadget, a multilingual blog network and the official award partner at CES, naming it Best TV Product.

    The innovative TV that allows the big OLED screen to vanish into a long box with embedded speakers was also noted by some 50 media outlets, such as the Wall Street Journal and Cnet.

    The company said its 8K resolution OLED TV and Super Ultra HD TV, as well as an artificial intelligence-equipped TV set, were praised by tech experts from around the world.

    Media outlets and online publications like USA Today and TechRadar, also gave LG HomeBrew, a craft beer making machine, their highest awards, while the waterfall OLED display at the entrance of the company’s booth – made up of 260 flexible panels – won recognition from numerous international IT outlets.

    Beside such products, the company’s LG SuitBot, an exoskeleton that can help physical laborers, and Styler, a clothing care system, received praise at this year’s CES.

    Song Dae-hyun, who heads LG’s home appliance business, said in a press conference over the weekend that the company is aiming expand its presence in the United States through the marketing of premium products.

    He said in the built-in appliance market in North America, LG is targeting high income earners.

    “If LG competes in mid-range consumer appliances, it will struggle and not turn a lot of profit so it makes sense to shift to premium products,” the senior executive said.

    He said that, in particular, the U.S. market is attractive because it has considerable growth potential.

    The executive said to better engage prospective clients, LG opened its first overseas Signature Kitchen Suite showroom in California’s Napa Valley.

    The Experience and Design Center is the second of its kind after one in southern Seoul, with another to be built in New Jersey.

    Unlike other countries, the United States has always been a so-called builder’s market with the customer having greater say in what kind of appliances go into a home, making it ideal for high-end products.

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  • Korean start-ups also shine at CES in Las Vegas

    Korean start-ups also shine at CES in Las Vegas

    Industry big boys aren’t the only companies exhibiting at this year’s Consumer Electronics Show (CES). Over 1,200 start-ups have set up at the event’s Eureka Park, reserved for smaller companies, to capture the attention of consumers and possibly become the next unicorn (a start-up valued at over $1 billion).

    Of the start-up companies from Korea, those that developed through the “Israeli start-up” model have grabbed the most attention from the media. The model refers to companies with a weak capital base that grows with investment from other IT companies or venture capital firms. Many Korean start-ups that took part in CES this year got investments from IT giants such as Naver or Kakao.

    Augmented reality (AR) and virtual reality (VR) company LetinAR is one of the hottest start-ups. LetinAR produces smart glass lenses that makes use of “Pin Mirror” technology. The company incorporates the pinhole effect, which makes vision clearer by looking through a small hole, and applies it for use in VR and AR.

    LetinAR also created a lens that provides vision of up to 80 degrees. While humans can see up to 150 degrees, existing products are typically limited to 50 degrees.

    “The 80-degree vision is like looking at a 120-inch TV from a meter away [3.28 feet],” said Choi Kyung-on, a director at the company. “If our product becomes commercialized … we will be able to release smart glasses the size of large conventional glasses within three years.”

    While smart glasses got a lot of headline in 2013 with the introduction of Google Glass, the product failed due to the difficulty of developing a lens with a wide-viewing angle.

    Meanwhile, beauty artificial intelligence (AI) start-up lululab won the CES Innovation Award in the biotech sector for its AI skin care assistant Lumini.

    The device analyzes skin conditions such as its wrinkles and pores and provides product information and recommendations personalized for a user.

    “[Users] can use personalized AI skin analysis service without the help of a store employee,” explained Choe Yong-joon, CEO of lululab.

    The company was born in Samsung Electronics’ start-up incubator, C-Lab.

    AMO Lab is another promising start-up from Korea. The company, which got investment from Naver last September, specializes in products that improve users’ quality of sleep.

    The company recently developed AMO+, a device worn like a necklace, which sends out minute electrical signals to the body to improve sleep.

    According to recent test results, users’ parasympathetic nervous systems became active when wearing the device.

    “We are currently discussing collaboration with U.S. and European companies after prototype development,” said Kim Min-kyu, CEO of AMO Lab.

    WELT, another alumnus of Samsung’s C-Lab, gained attention for releasing a smart belt in collaboration with French luxury brand S.T. Dupont. WELT’s smart belt can be used for two months with a single charge and provides basic health information.

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  • LG and Naver are teaming up to make robots better

    LG and Naver are teaming up to make robots better

    LG Electronics and Naver are cooperating on the development of robotic capabilities.

    Their first project will use Naver’s mapping and navigation technology to improve the functionality of LG’s CLOi GuideBot.

    LG’s guiding robot is currently in operation at Incheon International Airport. It escorts travelers to certain destinations within the facility.

    Naver Labs, the research and development arm of the Korean internet portal company, said its eXtended Definition & Dimension Map (xDM) solution will enable LG robots to self-drive indoors even when equipped with low-end sensors.

    The solution integrates Naver’s mapping, navigation and positioning technology to support various location-based services, such as augmented-reality walking navigation and autonomous driving, according to the company. Naver hopes to improve this by using big data collected by LG robots.

    The two companies said they will gradually expand collaboration to other areas of robot development after the first project. The agreement was reached during the Consumer Electronics Show (CES) in Las Vegas and announced Thursday. Both LG and Naver demonstrated their latest robot technologies at the exhibition.

    “One of our biggest achievements during CES was to reach an agreement with LG,” said Seok Sang-ok, head of the robotics team at Naver Labs. “With LG, we will find ways to develop technologies that improve lives.”

    LG has already announced other deals at CES, including a plan to work with Microsoft on autonomous car technology development and an agreement with Apple to source television programming.

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  • Samsung plans to release robots this year

    Samsung plans to release robots this year

    Samsung robots are coming this year. Kim Hyun-suk, president and head of Samsung Electronics’ consumer electronics division, said the company has been conducting research on the robotics market and is now preparing to launch several robots this year during a press conference with reporters on Monday, a day prior to the opening of the Consumer Electronics Show (CES) in Las Vegas.

    Until now, Samsung Electronics has stayed mum on whether it is making robots. “To develop robots, it’s important to have an artificial intelligence [AI] platform ready [to mount on the robots],” Kim said. “That AI platform is almost ready.”

    Samsung unveiled three variations of its AI-based robot, dubbed Samsung Bot, at the briefing, revealing its robotics technology for the first time.

    The three Samsung Bots, labeled Care, Air and Retail, are designed to aid people’s health, and improve air quality and retail shop management. Samsung Bot Care, for instance, monitors users’ vitals like blood pressure and heartbeat and helps people take medicine at the right time. The robot can also call 119 and contact family members when it senses an emergency such as a heart attack.

    The electronics giant also introduced its wearable robot, dubbed GEMS. It assists people with difficulty walking due to weak muscles or injuries and reduces physical pain in the knees and ankles.

    “I can’t say for sure when the products introduced today will be commercialized,” Kim said. “There are possibilities that robot products not introduced yet could be commercialized first.”

    Kim added that demand for robots is expected to increase, especially due to societal aging, pointing out that robots like Samsung Bot Care will be useful for the elderly.

    “By exploiting Samsung’s know-how in AI, Internet of Things and developing multiple devices, we are considering our options for various types of robots,” Kim said.

    On concerns of whether Samsung’s own AI engine Bixby is losing ground due to the company’s AI partnerships with tech giants like Google and Amazon, Kim said that is a “misunderstanding.”

    Though Amazon’s Alexa AI assistant and Google Assistant may be a step ahead of Bixby in terms of technology and presence in the global market, Kim said partnerships make Bixby stronger, not weaker.
    The important thing, according to Kim, is that when people ask Bixby a question, the AI will be able to give out answers based on its own knowledge or by utilizing data from Google or Amazon.

    “No company has strengths in every aspect of business,” Kim said. “Though Bixby is a latecomer [to the AI assistant market], Samsung has relative strength in making devices compared to other tech companies, and Google and Amazon will focus on what they are good at.”

    Kim also commented on LG Electronics’ rollable TV that made headlines globally. LG’s rollable TV prototype can roll itself into a storage box that becomes a table with speakers.

    According to the Samsung president, there needs to be considerations on whether the product can be “economical.” He added that without the economic feasibility to commercialize the product, the prototype is a lot less meaningful.

    Brian Kwon, head of LG’s home entertainment division, said in a separate press briefing Tuesday in Las Vegas that the company will make rollable TVs its future growth engine.

    On concerns about the product’s cost, Kwon said while the price may be a barrier in widely expanding sales of the product right after launch, the company will strive to quickly improve the TV’s cost competitiveness.

  • How technology will play a big role in retail in 2019

    How technology will play a big role in retail in 2019

    Technology has penetrated in every sphere of our lives. We live, love, eat and sleep on #technology now. Each year, we see technology moving deeper and deeper into our existence. It’s good and bad – both. Good because it helps us in doing more in less time and efforts. Bad because interweaving of tech in our lives has left us dependent, vulnerable and very anxious. Let’s see what 2019 has in store for us – specifically 5 technology leaps to look out for in retail.

    Omnichannelisation – The technology approach to seamlessly tie all sales channels in a see-anywhere-buy-anywhere way in picking up steam with mainstream brands and retailers. Omni channel technology is also being used as a strategic advantage by multichannel stores and small brands/retailers to scale their operations while centralizing the inventory. The main advantage is higher brand loyalty due to “all touch point” approach – and much lower active inventory requirements. In 2019, we expect omni channel to penetrate deeper into all spheres of retail through simplification and customization of omni-tech.

    Cashier-Less Shopping – Yes, it all started with #Amazon GO, a proprietary technology that eliminates the need of checkout registers and cashiers. Customers can activate a geo-sensed resident app (Amazon GO app), walk in, pick up what they need and walk out – and all transaction happens in the backdrop through something what Amazon calls “Just Walk Out” (JWO) Technology. Ease of use, time savings and low cost operations are at the core of this technology. In 2019, you’ll see Amazon and a few other technology providers opening more of these JWO stores worldwide.

    Virtual Retail Experience – According to #emarketer report, two thirds of US customers were interested in using Virtual retail experience – where you could get near-real brand and store experiences using head mounted or holographic hardware. 2019 could see a surge in virtual-reality based retail experiences. The upside? No (or very low) rentals and really easy reconfiguration of virtual stores.

    Hyper-Local Retail – Hyperlocal retail refers to the technology where consumers can find and buy products near to them using an app that runs on geolocation. A catalog of products from local stores is uploaded on the app and the customers can discover and buy products from nearby stores. It’s a great cusp between purely online and purely offline retail experience. This is very useful for daily needs products, appliances and electronics. It’s awesome for the retailer since it allows for expansion of product-discovery while minimizing store footfall. Overall, a win-win for retailer and consumer. In 2019, watch out for companies like #nearbuy and #zopper making it big in India.

    AI-based Consumer Insight – Artificial intelligence and machine learning is growing leaps and bounds in almost every segment. Retail is no exception. In 2019, AI and ML is expected to grow manifold in terms of demand forecasting, inventory planning, customer service bots, natural language based customer engagement and customer’s next purchase (and time) prediction. Though it may sound a bit nerdy, but the more data flows through the AP engines, the more powerful they get at predicting consumer behavior; and provide more powerful strategic advantages to the brands and store. Watch out! If you have that weird feeling that your phone purchase was somehow orchestrated – but cannot put a finger on anything concrete, you may have been Artificially Driven into that purchase!

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  • Vietnam struggles with paucity of AI engineers

    Vietnam struggles with paucity of AI engineers

    IT firms are offering artificial intelligence (AI) engineers salaries of $22,000 a year, but are still struggling to recruit enough people. IT recruiting firm TopDev said in a recent report that companies are having difficulty finding the right people due to a paucity of talents. Salaries are going up as a result. An AI/machine learning engineer could earn up to $1,678 a month, or around $22,000 a year including bonuses and benefits.

    This is higher than what a data scientist ($1,537 a month) or DevOps engineer ($1,505) gets. The latter handles both the development and operations of a product.

    The report said the IT sector generally faces a big shortage as demand is set to go up from 320,000 engineers this year to 400,000 in 2020. The shortfall is 75,000 this year, and set to increase to 100,000 in 2020.

    But they face a struggle as 53 percent of 15,000 IT employees polled for the report are happy with their current job, and 59.8 percent do not want to change their job. This leaves employers considering paying higher salaries to lure away people. The average salary for experienced IT engineers now is $1,318.

    Managers with over five years’ experience can earn from $1,550 to $2,350, while directors with over 10 years’ experience earn at least $2,300.

    But there is a dearth of quality managers and engineers, the report added.

    Gaku Echizenya, general director of Navigos Group, a leading recruitment company, recently said: “The market is experiencing major changes with the fourth industrial revolution. Therefore, businesses need to keep up-to-date with market information from reputable sources to respond promptly to changes, allowing them to set out a strategy to recruit and attract talented people.”

    Employees need to actively educate themselves in IT and digital knowledge, and develop crucial skills such as cooperation with others and people management to increase their competitiveness, he added.

     

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  • Artificial intelligence is $300 billion cost-saving opportunity

    Artificial intelligence is $300 billion cost-saving opportunity

    The use of artificial intelligence in the retail sector is a $300 billion cost-saving opportunity for retailers which are able to scale and expand the technology, though just 1 per cent of retailers have achieved the necessary level of development, according to research from Capgemini Research Institute. The study looked at 400 global retailers, and how they are implementing the burgeoning technology at different stages of maturity, and found that over a quarter of retailers are deploying AI in their businesses – a seven-fold increase from 2016.

    “For global retailers, it appears reality has kicked in regarding AI, both in terms of what the technology can achieve and what they need to do to get there,” Capgemini vice president global consumer products and retail sector Kees Jacobs said.

    “Of course, deploying and scaling will be the next big objective, but retailers should be wary not to chase ROI figures without also considering the customer experience.”

    According to the research, retailers deploying AI systems were eight times more likely to be working on high-complexity projects rather than smaller projects which are easier to scale, and generally lack a focus on customer usability.

    Only 10 per cent of such retailers noted customer experience as a driving factor of these developments, and only 7 per cent noted customer pain points as a priority. Meanwhile, cost (62 per cent) and ROI (59 per cent) are driving most investment into the space.

    Despite this, 98 per cent of retailers surveyed expect customer complaints to decrease, while 99 expect to see an increase in sales, as a result of investment into AI – far ahead of the more contrasted expectations noted in 2017.

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  • Number of AI speakers in Korea to hit 8 million

    Number of AI speakers in Korea to hit 8 million

    The number of artificial intelligence (AI) speakers in Korea is expected to reach the 8 million mark in the new year as the devices gain popularity, a report by a local digital media lab said Sunday. According to the findings by KT Group affiliate Nasmedia, some 40 percent of the country’s 20 million households will likely have an AI speaker in 2019. The numbers represent a sharp increase from just 1 million units supplied in 2017 and the nearly 3 million that have reached the market this year.

    “The rise in demand comes from greater choice in terms of the products being offered, as well as more upgraded features that have made the AI speakers more attractive to ordinary consumers,” the 2019 digital media and marketing forecast report claimed.

    It added that greater competition among manufacturers to secure the growing market is fueling the spread of such smart devices.

    Korean companies – such as SK Telecom, KT, Naver and Kakao – have all rushed to release new AI speakers.

    Nasmedia said that, in particular, there has been considerable competition in the area of children-related content and audio shopping services with companies vying with one another to “lock” customers into their ecosystem.

    The speakers have been marketed as personal home assistants for adults and even as private tutors for small kids.

  • Samsung to take eight C-Lab start-ups to CES

    Samsung to take eight C-Lab start-ups to CES

    Samsung Electronics will introduce eight in-house artificial intelligence (AI) start-ups at the Consumer Electronics Show (CES) 2019 to take place next month in Los Angeles, the company said Wednesday. All eight start-ups are under Samsung’s C-Lab, an in-house incubating program that allows employees to embark on a one-year project to realize a business idea. Samsung will organize an independent booth to present their products and services at the four-day exhibition scheduled to take off on Jan. 9.

    All eight of the projects use AI as a core part of their business.

    For example, the mobile app SnailSound uses AI technology to remove background noise and provide clear human voices in a tailored way based on the app’s test results of the user’s hearing abilities.

    Another app called Medeo uses AI to select the best shots in a video while it is being shot.

    Prismit is an AI-based news app that shows news articles of the same topic automatically aligned in the form of a timeline.

    The list also includes Girin Monitor Stand, which helps to correct posture while sitting in front of computer screens, and the Alight desk light, which adjusts light in the best way to enhance one’s concentration.

    The Perfume Blender suggests the best perfume recipe based on a user’s preferences and also comes with a device to make the personalized perfume.

    As well as the eight in-house start-ups that are currently working under Samsung’s C-Lab, eight groups that have already graduated from the scheme will take part in CES 2019 to set up booths of their own.

    Among them, three have earned awards from this year’s CES. Since the program’s launch in 2012, C-Lab has produced 36 spin-offs that now conduct business as start-ups outside of Samsung.

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  • How Pizza Hut is mixing technology with pizza

    How Pizza Hut is mixing technology with pizza

    Yum! Restaurants-led Pizza Hut is betting big on technology. The brand is investing technology at each every step from taking orders to delivery of the pizza. Elaborating more on the same, Managing Director, Pizza Hut (India Subcontinent), Yum! Restaurants, Unnat Varma said, “We are using technology in sorting out our kitchens. So kitchens are becoming better in terms of layout, efficiency, optimising labour. Apart from this, we are also using technology to schedule riders to make sure that pizzas reach hot and fresh to the consumers.”

    “To ensure a seemless experience to the customers we have again using technology. We have a new online experience for customers, it is one of the best friction-less experience. From getting customer’s location to ordering the pizza, the entire process has been reduced to a four-step journey,” he added.

    The brand is also not shying away from using drones to deliver the pizzas in the near future.

    “We are closely watching the drone delivery space. However, there is no current successful model. There has to be regulation, approval from the Government that drones can fly in the air space and to understand that how does it work for food as food is very atypical, it cannot loose temperature and it has to be accurate, it has to reach in a certain stipulated time and it has be delivered straight. We will host the space, we are very open, we are transforming ourselves digitally and technologically, if this space helps us unlock some future possibilities, we will definitely go ahead with it,” Varma revealed.

    Enhancing Customer Experience

    To add to the overall consumer experience, the brand has been constantly improving its products.

    According to Varma, “These days the customer experience is always around product and product excellence and there we have been making a continuos effort to make our product more delicious, fresh and hot but in addition to that it is about the entire experience – how fast customer can place the order, how fast cusotmer can locate our store, can we give cusotmers a great value deal, can we understand their requirements, can we customise, can we help them earn and let them use some loyalty points in the future.”

    Expansion Plans

    Pizza Hut India plans to open over 200 more outlets in India by 2022 to expand its retail footprint. Currently, it operates 422 stores in the country.

    “‘Pizza Hut is a very democratic brand, it is used by segments of the consumers in the market, so our attempt is to go to as close to consumer as possible, it could be going after the shoppers in the shopping mall or it could be going close to residential areas, or going to captive locations where we have people working, so we are open to all kind of opportunities that exist. We are even open to open our outlets at airports and railway stations too,” asserted Varma.

    The pizza chain runs a franchise model in the country, where investments for opening new outlets mainly comes from franchise partner.

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  • 7-Eleven tests facial-recognition technology

    7-Eleven tests facial-recognition technology

    7-Eleven Japan has opened an experimental concept store in Tokyo offering payment through facial-recognition technology developed by NEC. The trial is a precursor to a planned rollout of unmanned convenience stores in locations such as office buildings, car parks and factories allowing consumers to purchase essential items where it may not be commercially viable to operate a full-scale staffed store.

    The test store is located inside a building which is home to companies from the NEC group and can be accessed only by employees.

    Facial-recognition technology identifies shoppers when they enter the store and again when they make payment. The cost of purchases is deducted from their salaries.

    Rival retail groups including Aeon and FamilyMart have already adopted self-service payment checkouts and Lawson is trialling a scheme using barcodes scanned by smartphones.

  • After Flipkart, Walmart eyes another Indian startup that specialises in AI

    After Flipkart, Walmart eyes another Indian startup that specialises in AI

    Walmart Labs India, the local product development division of US retail giant Walmart, last week announced it would hire key tech team from Artificial Intelligence (AI) and data analytics start-up Int.ai — its second acqui-hiring in the country within three months.

    Three engineers — including co-founders Vinay Kumar NP and Praneeth Doguparthy — from Int.ai will join Walmart Labs India.

    They will be part of the health and wellness portfolio under Customer Technology at Walmart Labs, the company said in a statement.

    “We are glad to welcome the Int.ai team to the big Walmart Labs family and believe that their expertise will be a great addition to our data analytics capabilities,” said Hari Vasudev, Country Head and Vice President – Technology, Walmart Labs India.

    This is the second acqui-hiring Walmart Labs India has made — after micro-app startup Appsfly in September where it merged Appsfly’s six-member team into its customer experience engineering group.

    Founded in 2016, Int.ai has invested and built expertise in architecting an analytics automation framework which will support Walmart Labs in developing solutions and supporting large-scale businesses.

    “After working for almost 3 years on it, we are very happy to let you know that our entire team will be joining Walmart Labs, India,” Vinay and Praneeth said in a separate statement.

    “We started Int.ai in the beginning of 2016 with an ambitious mission to build an AI-powered personal data analyst for every business executive,” they added.

    Int.ai developed expertise in blending Machine Learning with data analytics to uncover insights that significantly impact business metrics.

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