Retail News CRM

Tag: Fashion

  • H&M sales surges, with notes

    H&M sales surges, with notes

    H&M sales grew by the fastest rate in three years during the latest quarter – but analysts suspect it is due to discounting of inventory and favourable currency swings. According to a stock exchange filing, H&M revenue rose 12 per cent to 56.4 billion krona (S$6.23 billion) in the November quarter.

    But the fast-fashion retailer has been battling to move a huge inventory, estimated in March as worth a staggering $4.3 billion.

    This week’s filing covered only sales, with full details of H&M’s trading performance set to be revealed on January 31.

    Some analysts have described it as “possible” the sales growth was not profitable given sweaters have been selling for as little as $10 in recent months.

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  • China Canada Goose flagship opening delayed after Meng arrest

    China Canada Goose flagship opening delayed after Meng arrest

    The arrest of Huawei CFO Sabrina Meng Wanzhou in Canada has prompted down jacket retailer Canada Goose to delay launching its Chinese flagship store. Diplomatic tensions between the two countries have already contributed to a 20.6 per cent drop in the brand’s share price this month amidst calls for a boycott in China and the Meng arrest only worsened the situation.

    The brand had been poised to open the 600sqm flagship in fashionable Taikoo Li Sanlitun this Saturday, following a pop-up event last month and a promotional campaign on Alibaba’s Taobao online mall. It opened a branch in Hong Kong last month, and is planning a regional office in Shanghai.

    “Our Beijing store has been delayed slightly due to ongoing construction. We look forward to opening our newest store in the near future.”

    A statement published : “Our Beijing store has been delayed slightly due to ongoing construction. We look forward to opening our newest store in the near future.”

    The Meng arrest took place at the request of the US on fraud charges related to alleged breaches of Iran sanctions.

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  • Dickson Concepts unveils HK$1bn new retail format

    Dickson Concepts unveils HK$1bn new retail format

    Dickson Concepts has unveiled a new luxury retail concept merging the cutting-edge technology with a personalised styling service, to be launched under the Harvey Nichols banner. The first flagship store for the new format will be unveiled at Pacific Place in Autumn next year, with plans to expand the concept globally.

    Dickson Concepts says it plans to invest HK$250 million on the Pacific Place store and up to a further HK$1 billion in technology and technology-related companies, together with additional stores abroad.

    The project has evolved from the strategic partnership between Dickson Concepts and its Harvey Nichols Group subsidiary in the UK, announced in March, in which the parent company gained access to the department store’s digital expertise and will use it to create a seamless inventory across the UK and Hong Kong businesses, allowing customers to shop the entire range and even consult with store staff online. The move has trebled the number of products available to shoppers.

    In a statement, Dickson Concepts said it will build on the Harvey Nichols business based on two formats – one being the flagship new format store just announced, the other the traditional flagship store format which Harvey Nichols Landmark operates under.

    “Together, the two formats will allow Dickson Concepts to maximise and fully develop the potential of Harvey Nichols in different parts of the world.”

    Day and night service

    The new concept store will allow Harvey Nichols to offer “day and night service” for the first time, with in-store stylists serving customers during the day and Harvey Nichols’ UK stylist network servicing the e-commerce platform during the night.

    “The service will allow customers to shop live and obtain styling advice from Harvey Nichols’ stylists in Hong Kong and the UK via instant messaging, photo sharing, and live video streaming, even during late evening in Hong Kong. Products selected can then be shipped directly to the customers’ home, office or our Hong Kong store for personal service and immediate alteration by our expert tailors as maybe required, thereby creating a service that is unmatched by pure online operators,” the company said.

    The live online shopping functionality is powered by global retail technology company Hero, with which Harvey Nichols signed a strategic partnership in June.

    “Technology is core to Harvey Nichols’ new store format and is carefully interwoven into the store to drive the most immersive, enjoyable, and personalised shopping experience possible,” the company said.

    “In its new retail format, Harvey Nichols’ online exclusive offering will be interspersed into the presentation of physical products to provide customers with the full view of the most up to date and exciting products available, while allowing even frequent customers to explore and discover new product stories on every visit. Customers will be able to scan any digital products showcased in the store directly onto their own smartphones, or alternatively be served with an expert team of stylists.”

    The Pacific Place store will feature an online style lounge where dedicated stylists will work to provide each customer with product recommendations built around the customer’s personal taste, needs and preferences.

    “This will allow each customer to be presented with a selection of coordinated outfits that are completely tailored to them, without experiencing the frustrations of surfing through thousands of products available online to find the perfect piece.”

    The new store will be located on the second level of the current Harvey Nichols store at Pacific Place, and will showcase three times the offering. The existing store will be reduced in size from 84,000sqft to 42,000sqft,  resulting in a large reduction in fixed costs and substantially increased sales due to the significant increase in products and brands offered. “As such, the new format will allow Dickson Concepts to maximise sales densities and profits, compete against pure online operators, while offering customers the most curated product and service offering possible,” the company said.

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  • Cafe opens in century-old Seoul house

    Cafe opens in century-old Seoul house

    A heritage cafe has been built into the hereditary foundations of a century-old South Korean courtyard house (hanok) in Seoul. J Hidden House cafe opened its doors in the fashion and shopping mecca of Dongdaemun this month, following Seoul’s continued efforts to develop as a trend-setting, global tourist destination. Situated within a spacious 300sqm secluded enclave housing a zen-bamboo garden, the venue blends traditional and modern design and is one of the largest hanoks open to the public today within the traditional inner district of the Chosen dynasty’s (1392–1897) capital, Hanseong – modern Seoul

    From a bespoke eight-metre wet bar set in Italian terrazzo tile, J Hidden House offers curated coffees, teas and refreshments, as well as a tailored menu of bakeries and spirits cultivated by Korean food and beverage companies.

    J Hidden House’s proprietor Grace Jun said Seoul has become a destination for the world to visit and Korea’s rich culture has so much to offer.

    “This establishment is a fusion of our country’s traditional heritage and dynamic modernisation by coupling a cutting-edge modernity within the protected, mindful walls of a ‘hidden’ hanok that was built before the Korean war and has stood the test of time. Our aim is to provide locals and tourists from around the world with a location and a curated food and beverage offering on calibre with any destination cafe in the world, while offering what is uniquely and proudly Korean.”

    Located in an exclusive “hidden” but immediately accessible location in downtown Seoul, the destination offers a vision of an earlier and more tranquil age despite being centrally situated in Dongdaemun, one of city’s busiest commercial districts and a major tourist destination for shopping and historical sightseeing.

    According to the Korea Tourism Organization, visitors to Korea in the first half of this year increased by 6.9 per cent year on year to 7.22 million. When excluding Chinese visitors, the number of tourists increased 12.2 per cent year on year to 5.05 million people, the largest-ever recorded number of inbound tourists to date.

    View the gallery for photos (4 images) :

     

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  • Asia becomes Laura Ashley’s last hope

    Asia becomes Laura Ashley’s last hope

    Fashion and home furnishings brand Laura Ashley will close 40 stores in the UK as it prepares to expand into the Chinese market. The firm has already gone through a round of 40 closures since 2015 against flagging interest from British consumers, which has seen a reported 14 shops closing every day in the territory.

    Laura Ashley runs a regional office in Singapore focused purely on e-commerce into China, with plans to look at physical stores rollout after establishing a significant foothold in digital retail there.

    According to Khoo, the company is “moving to Asia in a much bigger way”.

    The brand is wholly owned by Malayan United Industries (MUI), which is currently restructuring parts of its business and rationalising assets. The brand will be expanding the 120 British Laura Ashley stores that remain following the closures to better showcase the brand.

    MUI’s executive chairman Andrew Khoo Boo Yeow said: “It doesn’t really matter if [customers] buy online or offline, we just want them to get inspired … It’s a challenging environment and it could become more challenging”.

    In Australia, the remaining 16 Laura Ashley stores will close this month after the company failed to find a buyer for the business, which was run under a licence. It was placed in administration for the second time in two years on December 3.

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  • Prada ‘racist’ incident ended up with apology

    Prada ‘racist’ incident ended up with apology

    Prada has apologised for selling a US$550 monkey figurine after a social media backlash from US consumers alleging the character is racist. The monkeys, with oversized red lips and dark skin have been likened to “racist caricatures historically used to dehumanise black people” according to a commentary in The Business of Fashion.  Some social media users pointed out a resemblance to golliwogs, the fictional children’s book character created by Kate Upton in the late 19th Century, which brands worldwide have avoided using in marketing for reasons Prada executives could have easily found with a quick Google search.

    The ‘racist’ monkey character was part of the Pradamalia range of small accessories like keychains and toys featuring cartoon characters.

    Prada said in a statement that the creatures were “not intended to have any reference to the real world and certainly not blackface”.

    “Prada Group never had the intention of offending anyone and we abhor all forms of racism and racist imagery. In this interest, we will withdraw all of the characters in question from display and circulation.”

    The Business of Fashion described the company’s design as “at best tone-deaf, at worst racist and exploitative”.

    Some people in the retail industry may well ask how Prada released such a product after the high-profile case of H&M having to apologise after releasing marketing images of a black child wearing a hoodie with the text “Coolest monkey in the jungle” in January, which prompted a similar chorus of disapproval. H&M immediately withdrew the hoodies from sale globally and recycled them, but not before some stores in South Africa had to be closed temporarily after protests and vandalism.

    And just last month, Dolce & Gabbana was forced to apologise to Asians customers around the world for a video campaign mocking a Chinese model trying to eat pasta with chopsticks, followed by an extraordinarily racist rant on Twitter by one of the label’s founders (which he later claimed – to widespread skepticism – was the result of his account being hacked).

    Facebook user Chinyere Ezie (who took the photo of the Prada monkey used with this story) was one black American woman outraged by the product. Her post had been shared more than 10,000 times by Monday morning and received some 4300 comments.

    “Today after returning to NYC after a very emotional visit to the Smithsonian National Museum of African American History and Culture, including an exhibit on blackface, I walked past Prada’s Soho storefront only to be confronted with the very same racist and denigrating #blackface imagery,” she wrote.

    “I entered the store with a coworker, only to be assaulted with more and more bewildering examples of their Sambo-like imagery. When I asked a Prada employee whether they knew they had plastered blackface imagery throughout their store, in a moment of surprising candor I was told that *a black employee had previously complained about blackface at Prada, but he didn’t work there anymore.*

    “History cannot continue to repeat itself. Black America deserves better. And we demand better.”

    The products were withdrawn from window displays – and sales – within hours of Ezie’s post on Friday.

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  • Lumine makes debut in Jakarta

    Lumine makes debut in Jakarta

    Japanese retailer Lumine has opened its second overseas location with a launch at Jakarta’s Plaza Indonesia. The opening was timed to coincide with the 60th anniversary of diplomatic relations between Indonesia and Japan, offering a “Tokyo Mood” retail concept where consumers can experience a retail atmosphere that recalls the shopping environment of the Japanese capital.

    As a multi-brand lifestyle venue, Lumine Jakarta targets internationally-minded independent women, offering Japanese fashions as well as general lifestyle merchandise and men’s fashion brands. The store introduces 20 brands to Jakarta for the first time. It also features a cafe serving health-conscious Japanese cuisine.

    View the gallery below (5 images) :

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  • L Brands sells La Senza lingerie business

    L Brands sells La Senza lingerie business

    US retailer L Brands has agreed to transfer full ownership and operations of its Canadian-headquartered La Senza lingerie brand to a Regent LP affiliate. Upon completion, the private equity investor will assume La Senza’s debts and all future considerations for the brand. The deal is part of L Brands’ efforts to focus on its core brands as its flagship label Victoria’s Secret faces challenging shifts in the market.

    L Brands this year closed down its heritage women’s apparel line Henri Bendel after 123 years of trading. The sale of both Henri Bendel and La Senza is expected to encourage investors concerned about Victoria’s Secret’s declining performance as direct-to-consumer startups and the emerging success of rival label Aerie threaten the brand’s market supremacy.

    L Brands expects this year’s sales for La Senza will hit around $250 million with operating losses of about $40 million.

    La Senza was founded in 2006 and at its peak in 2010 had some 800 stores worldwide, 320 of them in Canada. But by 2013 the business was in decline, under competitive pressures from rival brands including Victoria’s Secret. By January last year, the store network had contracted to just 329, including 122 in Canada and four in the US.

    In 2011 a separate company La Senza UK, which held the franchise to the brand in the UK and Ireland, was placed in administration and later acquired by Kuwait-based Alshaya, but despite a further change of ownership, that business was placed in administration again in 2014.

    Other stores using the brand around the world are operating under a franchise agreement.

  • Moda Operandi eyes China showroom

    Moda Operandi eyes China showroom

    Luxury fashion marketplace Moda Operandi is planning to open a showroom in China as it targets growth in Asia. The US-headquartered company, which allows customers to pre-order looks directly from designers immediately after their runway show, has appointed former Burberry and Tesla executive Puja Clarke in a new role as senior VP of fashion buying and e-commerce.

    Since achieving success with its pre-order concept – which has a flip side of helping fashion brands assess consumer reaction to its new collections – the e-commerce company has been evolving into a broader fashion marketplace.

    Next year Moda Operandi will open its first brick-and-mortar store in China in a city yet to be disclosed.

    The rapid expansion of the company has been helped by a US$165 million investment round last year, led by the Hong Kong-based  founder of K11 and C Ventures, Adrian Cheng.

    Clarke said in an interview with Glossy that new shopping behaviours and digital platforms are especially prevalent in China, where Moda’s customers generally aren’t interacting through a website. Instead, a Chinese shopper might buy a $500,000 necklace on an app, and consumers are more familiar with buying through live video sessions and chat platforms, than websites. She predicts this style of shopping will become more common all over the world in the future.

    “The customer knows what she wants, and the ones that listen will have productive, successful businesses,” Clarke said. “A younger designer can get a lot of people whispering in their ear about what they want to do with the collection, but [the Moda customer] is putting her deposit down, she’s favorite-ing – there are so many data points that can tell a designer whether something is great.”

    International markets comprise one-third of Moda Operandi’s sales with Asia the largest region ahead of the Middle East. While the company’s average order value is about $1400, Clarke said that number “skyrockets” in China.

  • Hobbs London opens in IFC Mall

    Hobbs London opens in IFC Mall

    Hobbs London, a brand for woman affordable luxury fashion, partnered with Rue Madame to unveil its first store at IFC Mall, situated amidst the city’s vibrant business and shopping district. Trading from 1150 square feet, the brand will showcase its collection of workwear, occasion dresses and casualwear, alongside its premium range of footwear and accessories.

    While visiting the store, customers can enjoy their shopping with style advisors on hand to help provide styling solutions for their individual needs.

    Each Hobbs store is designed to reflect the brand’s London heritage and contemporary sensibility.

    The clothing is displayed in easy-to-shop capsule collections, drawing upon the brand’s considered approach to womenswear.

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  • Amorepacific boosts business expansion in the Philippines

    Amorepacific boosts business expansion in the Philippines

    South Korean cosmetics giant Amorepacific is ramping up its Asean expansion, opening the first Innisfree and Laneige Philippines stores. Amorepacific established Amorepacific Philippines in Metro Manila in August and has since opened the first Innisfree store, in Manila’s SM Mall of Asia.

    This week the company opened its first Laneige Philippines store, at SM Makati Department Store.

    Laneige has also launched on the nation’s largest e-commerce channels in the Philippines including Lazada.

    The upmarket Laneige brand will expand through both online and offline channels through next year, Amorepacific said in a statement.

    The company says the Philippines offers great growth potential, with its population of more than 107 million. It is particularly targeting the premium beauty market which is growing quickly there, along with the broader popularity of K-beauty.

    “By expanding into this promising market, Amorepacific aims to strengthen its presence in the Asean region, which is one of the important strategic business regions for the company,” the statement said.

    Amorepacific has already launched in Singapore, Malaysia, Thailand, Vietnam and Indonesia.

    “We are glad to finally make our way into the Philippines market and respond to its increasing need for our brands,” said Robin Na, head of Amorepacific Asean regional headquarters. “Through our differentiated, innovative products and premium brands, we will spread Asian beauty across the Philippines and satisfy the local customers.”

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  • Lacoste opens new travel retail store at Lotte Busan

    Lacoste opens new travel retail store at Lotte Busan

    LACOSTE has opened a new 30sqm duty-free store in Busan to further enhance their presence in Asia. This new store is located in LOTTE Duty Free, second largest duty free operator, in Busan, which is the second biggest city in South Korea.

    Travel Retail, often referred to as the “6th continent”, offers a unique opportunity to connect with consumers and highlight the brand all over the world.

    With over 170 boutiques worldwide, LACOSTE aims at reinforcing the
    consumer experience while enhancing channel specific product offering and visual merchandising.

    Looking to the future, the crocodile wants to continue to leverage the Travel Retail Channel strengthening or expand in new geographical areas and develop new channels (on-line duty free and cruises) and new ways of connecting with consumers before, during and after their trips.

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  • Nome Sweden revealed massive expansion plan in China

    Nome Sweden revealed massive expansion plan in China

    Swedish designer brand Nome has launched a new store at Guangzhou Baiyun Wanda. The brand plans to open more than 300 stores in China’s most central shopping centres within a year, with a projected total turnover of more than RMB2 billion (US$290.6 million).

    In the next three to five years, Nome plans more than 2000 stores in China and in excess of 1000 stores overseas. The global business scale is planned to reach RMB50 billion ($7.265 billion), creating a global brand of home furnishing.

    To mark the Guangzhou launch, the brand installed a modernised version of a traditional Guangzhou postal kiosk outside the store. The reimagined newsstand featured a translucent shell emanating blue and white lights to evoke a Nordic style, perceived by the brand as having become more popular amongst Chinese consumers in recent years.

    Swedish designer brand Nome covers 10 categories and more than 3000 SKUs in store, including lifestyle, home, furniture, clothing, digital, beauty, food, shoes, luggage and travel items.

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  • Owndays opens 2 new stores in Hong Kong

    Owndays opens 2 new stores in Hong Kong

    Following the opening of two stores in Tuen Mun and Tseung Kwan O in July, one in YOHO Mall in Yuen Long, one in Moko in Mong Kok in October, OWNDAYS HK opens its 5th and 6th store in Tsuen Wan and K11 respectively. The store in K11 is the biggest in HK. Located at the basement B2 floor, it covers a total of 1734 square feet. Aligning with the brand’s fashionable style and innovative concept, the spacious store features an open design allowing guests to choose frames freely and at the same time enjoying the videos shown on the LED Wall that are placed on the two sides of the store.

    In celebrating the grand opening of K11 store in Tsim Sha Tsui, a meaningful social platform contest to win a lifetime free eyeglasses rolled out on on 23 November. The contest aimed to collect user-generated visual content by customers playing with the stylish models available in HK. The content closed on 8th December with the announcement of the winners during a party. Alongside the exciting contest announcement, stylish and popular KOLs joined the event to interact with customers, together with a wide range of delicious treat and live hashtag printing service that opened to public throughout the weekend to make

    Owndays store opening aligned with the objective of the brand to create fun shopping destinations.

    OWNDAYS is an international optical retail concept founded in Tokyo, Japan. It currently has more than 120 stores in Japan and has successfully established stores in 10 overseas countries in Asia-Pacific.

    In consistency with the brand image, the retail concept is by an open shop front and extensive use of wooden panels aimed to create a sense of harmony. Display racks with mirrors are designed to accommodate the different collections of glasses and give customers the freedom to try them on in a relaxed shopping environment.

    OWNDAYS is characterized by a solid knowledge and professional skills. All staff is trained to process quality glasses within 20 minutes from optometry to delivery to ensure the best service. OWNDAYS lenses are manufactured by leading international lens makers and high index aspheric lenses come with UV protection and dust-resistant coating.

    OWNDAYS has a wide portfolio of products which include: Progressive Lenses, Polarised Lenses, Transitions Lenses, Colour Lenses, and PC Lenses. All glasses displayed in shop are original brands designed and manufactured by OWNDAYS. OWNDAYS’ brands range from stylish and fashionable to functional and are able to satisfy different customer profiles.

     

  • Cath Kidston Japan surges but not enough

    Cath Kidston Japan surges but not enough

    Cath Kidston Japan sales outperformed every other market in the year to March, but not enough to stem losses by the UK-based company. Sales in Japan rose by 5.4 per cent after a net four new stores took the brand’s network there to 32. Ten more Cath Kidston Japan stores are planned there next year.

    In China, Cath Kidston also performed well, aided by a new franchise deal which will see 50 shops opened over the next five years.

    “The brand clearly continues to resonate with our loyal customer base, particularly in the UK and Asia,” said CEO Melinda Paraie.

    “During the period the group continued to grow top-line sales, despite significant headwinds in some of the markets in which we operate,” she said.

    “We are particularly pleased with the significant growth in ecommerce sales in both Japan and the UK, where a strong performance on Black Friday contributed to our best-ever week online.”

    Despite the positive Asian results, Cath Kidston’s loss rose from £8.4 million in the 2017 financial year to £10.5 million this year. Paraie blamed “increased cost pressures from the weaker sterling” since the Brexit vote for the result. Worldwide sales rose 1.2 per cent to £130.7 million, with UK sales up by 5.1 per cent.